Psyquel Features

E-mail reminders, scheduling calendar, claims submitted easily

Billing mistakes, doesn't offer reverifications for client's whose insurance has changed or beginning of the year insurance changes

The text messaging and email feature for patient recall appointments. Input of data is very user friendly and whenever I have any questions about Psyquel my representative is always available for a quick email or call back if unable to answer immediately. If I am ever in a bind the team at Psyquel is always friendly and helpful if something more immediate is needed they will find someone whom can address any questions or concerns. I have worked with Psyquel for nearly two years and as a provider office which does mostly all of the job duties internally the software operates well for reporting purposes and functions by way of the reporting menu.

Some of the billing areas are sometimes hard to navigate, but my representative is always available as an excellent support. One of the rep has exemplary customer service people skills. I would like to have an easier report for daily functions that indicates only the payments posted to Psyquel each day ...so the Cash total, Check total, Credit Card total, Direct Deposit total and Daily Total is indicated on one report without the posting of charges inclusive. Also for reporting purposes the ability to include or exclude certain providers when running reports to be able to better pinpoint certain things the designated providers only.

I like that it is web based and a cloud product, so it eliminated my need for filing cabinets. It was easy to use. The product has worked very well for billing and i have gotten paid by insurance companies quickly and accurately. Customer service representative and management have been very responsive to my feedback.

There needs to be more investment in software upgrading and in quicker turn around for suggestions to modify and upgrade software, such as treatment plan function and templates. I would like the product to be compatible with an iPhone for more mobility. I would like a signature pad option for intake.

Ease of use, customer service is amazing, quick turn around times with billing

Would love an app for our iphones and ipads.

My rep is the best pro, but really every one at the company I have interacted with has been great. The software is simple to use and I've never discovered an error (except on my end!) My local billing helper helps me enter data and the turn around from data entry to claims submission is quick.

I would like to see more scheduling flexibility but it's not really a problem that can't be worked around. It could have a prettier interface. And it doesn't take my dog for a walk, but maybe we will see that in the next version.

It is easy to use; very time efficient for billing and adding new clients; having a designated Rep from Psyquel has been awesome; very helpful, patient, responsive. The price point for the service is reasonable, fair, and competitive with other services.

I have been with them for several years and I am not really able to identify a downer about it.

The customer service is excellent. My rep, Derek, is aware of problems often before I am and proactively follows up on unpaid claims. Response time to emails is generally within a few hours, always by next day. I am not always easy to work with and have been pleased with his patience and perseverance.

No cons were added to this review

Simplicity. Quick to learn, easy to use. It's quick and easy due to it's simplicity. No doubt. ..

Limited options. Not many "bells and whistles." Also, it would be great if I could integrate it with my G Suite products.

record keeping

snafus with billing companies

Organized and helpful for scheduling. Our contact person is very prompt, friendly and helpful.

As Executive Assistant to a Doctor, I would like to see larger note keeping on each patient. it's very limited. I would also like to see improvements in scheduling calendar and under patient contact information. That is all I could think of at this current time.

It is very easy to use.

I would love to be able to create our own reports. I also wish I was able to see which user is doing what so that I can track scheduling errors.

Easy to use, both to enter data and to follow up on billing questions

No cons were added to this review

I like the appointment scheduler and now the templates for notes. I also like being notified of claims that were not paid so I can follow up.

Some of the templates need tweeked. ie: so you can check more than one box. There are many other features I do not use so I cannot comment.

Easy to schedule clients and see billing history. But mostly my representative who provides support around claims processing and insurance verification.

The user interface is dated and there are some aspects that seem archaic. The change to how you enter insurance information for a new client is not working great as I'm often not able to find the correct plan in Psyquels list of insurance options - this has increased the amount of time it takes to enter new clients.

I found this system to be fairly easy to use and the most recent representative was helpful and responsive.

I found Psyquel to be too expensive. The first few representatives were at times unresponsive. I have now begun using a different system.

The billing is easy and fast. For me, it is easy to submit a claim at the end of the day, as there are just a few clicks. I'm getting paid pretty fast by insurance, meaning that Psyquel is submitting the claims to insurance fast.

The safety feature on credit cards that prevents me to use a credit card twice. I sometimes need to run the card twice or more often if patients need t to pay several different bills.

The scheduler/calendar is really efficient. It makes it easy to arrange my week. And the automatic insurance billing is a major plus!

I would love to explain what I like least about this software but there really are no negatives. Glad to give a good review from a very happy customer.

Very easy to use and understand software, high value for the monthly cost customer representative is always quick to answer any questions or concerns.

Reports are challenging to locate, would be more helpful if reports were more accessible to calculate client data.

It's easy to use, we use it as our filing data-base and billing is very straightforward and if we have any billing problems, our representative is always helpful and patient.

I wish Psyquel would develop a form/billing statement to satisfy all insurance companies. Recently one insurance company has rejected claims asking for additional information, all of which would be provided by Psyquel with little modification.

The software is easy to use

No cons were added to this review

Billing is super simple and quick. Really helpful to be able to access the info from anywhere. Have had only 1 issue with a rejection from an insurance company and Psyquel resolved it for me - HUGE difference from previous encounters with billing!

UI is stripped down, and it would be great to be able to customize my own templates for the notes, but these are pretty minor issues.

Easy to use and make changes as needed. Documents are easy to read and use. Able to view doctor insurances

Wish there were more room for notes in the file for billing purposes. Making duplicate charts for clients.

Ease-user friendly-internet/online vs a software product, support staff is exceptional!

Doesn't have EHR connection yet- Need this for HIPAA future. Doesn't have to be like EPIC..

easy to use, great customer support, inputting new client very easy, all insurance seems to be on their data base

I guess you could say that the user platform looks a little dated, but functionality is great