RepuGen Features

RepuGen

Healthcare reputation & review management software

4.6/5 (5 reviews)

RepuGen Feature Summary

  • Review monitoring
  • Social media monitoring
  • Feedback collection
  • Response management
  • Positive review acquisition
  • Unhappy patient alerts
  • Instant review notifications
  • RepuGen verified testimonials page
  • Patient satisfaction measurement & reporting
  • Multiple location/provider breakdowns
  • Online reputation monitoring
  • New/returning patient reports
  • Word cloud reports
  • Negative review interception
  • Multi-language patient surveys
  • Patient recovery tracking
  • Sentiment & intensity tracking

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Mobile apps

iOS App


0 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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RepuGen Feature Reviews

3 reviewers had the following to say about RepuGen's features:

Cara Brewer

A huge asset to my company.

2017-07-31

I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients.

Pros

I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Cara,

Thanks for the review! Glad to hear that you've had a positive experience.

Regards,
Ajay Prasad
CEO/President

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Peter Kim

Excellent service to boost online positive reviews by customers and head off negative ones

2016-10-06

Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Dr. Kim,

Thank you for the kind review. It's been a joy helping you and your fellow doctors get consistent online reviews, and the results we've seen have been tremendous. I appreciate the recommendation as well, and look forward to your continued success from using RepuGen.

Best,

Ajay Prasad, CEO

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Brian Onizuka

Great amazing customer service from RepuGen, no question left unanswered !!!!!!!!!!!!!!!!

2017-10-26

Pros

The software is really easy to use which makes its simple for the end user to navigate and engage with the software.

Cons

I think due to the many customizations that RepuGen is willing to provide creates some very minor glitches that occur which is no fault of anyone really. But it does detract from the quality to be honest. Besides that its a great tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Brian,

Thanks for the review! Glad we were able to accommodate all of your needs and thank you for understanding the small side effects of some of our flexibility. Looking forward to continuing to improve your online reputation!

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