RepuGen Features

RepuGen

Healthcare reputation & review management software

4.33/5 (9 reviews)

RepuGen Feature Summary

  • Review monitoring
  • Social media monitoring
  • Response management
  • Negative review interception
  • Patient recovery tracking
  • Sentiment & intensity tracking
  • Multi-language patient surveys
  • Multiple location/provider breakdowns
  • Online reputation monitoring
  • Instant review notifications
  • Word cloud reports
  • RepuGen verified testimonials page
  • Feedback collection
  • Positive review acquisition
  • Patient satisfaction measurement & reporting
  • New/returning patient reports
  • Unhappy patient alerts

Competitor Feature Comparison

Activity Dashboard
Automatic Notifications
Charting
Email Alerts
Email Invitations & Reminders
Email Notifications
Feedback Automation
Feedback Collection
Feedback Management
Monitoring
Multi-Language
Multi-Location
Performance Reports
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
SMS Integration
Social Media Integration
Surveys & Feedback
Learn moreCompare App
Activity Dashboard
Automatic Notifications
Charting
Email Alerts
Email Invitations & Reminders
Email Notifications
Feedback Automation
Feedback Collection
Feedback Management
Monitoring
Multi-Language
Multi-Location
Performance Reports
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
SMS Integration
Social Media Integration
Surveys & Feedback
Visit WebsiteCompare App
Activity Dashboard
Automatic Notifications
Charting
Email Alerts
Email Invitations & Reminders
Email Notifications
Feedback Automation
Feedback Collection
Feedback Management
Monitoring
Multi-Language
Multi-Location
Performance Reports
Ratings & Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
SMS Integration
Social Media Integration
Surveys & Feedback
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


5 reviews

RepuGen Feature Reviews

8 reviewers had the following to say about RepuGen's features:

Nancy Avera

Mixed Feelings

2020-03-16

I want to love this product because I spent a long time vetting to find HIPAA compliant software at a price point that I could resell.

Pros

I love the opportunity for service improvement and tracking how we deal with negative reviews.

Cons

For example, running reports, the data doesn't populate unless I choose the date range option of "all time."

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Nancy,

Thank you for taking the time to leave a review. We truly appreciate your feedback. I would like to discuss the issues you have been having so we can address them immediately, please call me at 714-277-4173 so I can help.

I just sent you an email with a video tutorial on how you can publish 3.5-star ratings to your testimonial page.

I look forward to connecting with you soon, thank you again for your feedback.

Best Regards,
Lauren Parr
Product Marketing Manager
RepuGen

Read more
Cara Brewer

A huge asset to my company.

2017-07-31

I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients.

Pros

I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Cara,

Thanks for the review! Glad to hear that you've had a positive experience.

Regards,
Ajay Prasad
CEO/President

Read more
Andrea Miles

Works, but Bumpy

2020-03-16

I think this is a good value, but some of the needs we have are being developed as we need them.

Pros

The integration was easy and I receive a lot of support in implementing and troubleshooting from them.

Cons

Sometimes the dashboard is glitchy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Andrea,

Thank you for taking the time to leave a review, we greatly appreciate your feedback.

I would like to learn more about the customizations and glitches that you are referring to so that we can address them immediately.

We are always looking for ways to customize our solution to our clients' preferences, but I want to ensure that your experience is as seamless as possible. Please reach out to 714-277-4173 at your convenience so I can help.

Thank you,
Lauren Parr
Product Marketing Manager
RepuGen

Read more
Phoebe Lee

User friendly and streamlines my work

2019-12-06

Great customer service, user friendly.

Pros

I like the automation that’s built in to this platform, streamlines my tasks and lets me focus on improving patient experience.

Cons

No complaints, great system. Easy to use and great set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Omid Ghalambor

Excellent product, user friendly and prompt response from the support guys for a fraction of

2018-05-21

Pros

Very happy with their service.

Cons

Very happy with their service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Thanks Omid! We are glad to be able to live up to your expectations. Looking forward to continue improving your reputation!

Thanks! Regards,
Ajay Prasad Founder & CEO

Read more
Amber Gardner

Wow!

2020-03-23

RepuGen has increased our online reputation from a 2 star rating to over 4 stars in a very short time.

Pros

Easy to use and navigate.

Cons

Some patients prefer not to be "bothered" and get upset by RepuGen's attempts to get a satisfaction rating. However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone. If they do not want to participate, they can unsubscribe.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Amber,

Thank you for such a great review! Our team is thrilled to hear that you have been enjoying your experience with RepuGen.

Please feel free to reach out to us at any time for any of your online reputation management needs.

Thank you,
Lauren Parr
Product Marketing Manager
RepuGen

Read more
Peter Kim

Excellent service to boost online positive reviews by customers and head off negative ones

2016-10-06

Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Dr. Kim,

Thank you for the kind review. It's been a joy helping you and your fellow doctors get consistent online reviews, and the results we've seen have been tremendous. I appreciate the recommendation as well, and look forward to your continued success from using RepuGen.

Best,

Ajay Prasad, CEO

Read more
Brian Onizuka

Great amazing customer service from RepuGen, no question left unanswered !!!!!!!!!!!!!!!!

2017-10-26

Pros

The software is really easy to use which makes its simple for the end user to navigate and engage with the software.

Cons

I think due to the many customizations that RepuGen is willing to provide creates some very minor glitches that occur which is no fault of anyone really. But it does detract from the quality to be honest. Besides that its a great tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from RepuGen


Hi Brian,

Thanks for the review! Glad we were able to accommodate all of your needs and thank you for understanding the small side effects of some of our flexibility. Looking forward to continuing to improve your online reputation!

Read more