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Review Wave vs Okendo Comparison

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Good recommendations?

Okendo logo

Okendo

89pts

Overview

Category Leaders

Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists, and other specialty practitioners with review and reputation management. Key features include patient engagement, customer ratings, feedback management, and site monitoring.

Category Leaders

Okendo is the Shopify customer marketing platform that builds connections between consumers and the brands they love.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

67

5

4

3

2

1

59

2

2

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.8

212

5

4

3

2

1

186

21

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.
The team who presented the product and set up our system did a great job. Team is friendly and eager to help whenever we have questions.
We use it and will continue to use it. Great company doing awesome things and doing them well.

Pros

The amount of very positive reviews has been a boost not just to our marketing efforts but also affirms that we are doing a good job.
We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance.
Overall, the customer service was really, really good. It's been only a couple of weeks so far but very happy with the product and the customer service.

Cons

Sometimes the software gets confused when we add in a same day appointment. Because of that, the patient gets an additional text and they get confused.
Paperwork is frustrating for patients and they complain about it.
Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use.

Cons

Also, an annoying issue for me, is when responding to a review, if I click away in Okendo, I lose what I typed, and that's most frustrating.
Lack of customization of the Review Submission form. Time zone difference from their Support Team and our Office causes a 1+ day delay in communication typically.
So I have to pay an extra premium just to get them to sync. I already pay you both monthly why am I paying more.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features26
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Campaign Management
  • Communication Management
  • Confirmations/Reminders
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Feedback Management
  • Loyalty Program
  • Messaging
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Multi-Location
  • Negative Feedback Management
  • Patient Engagement
  • Performance Metrics
  • Ratings/Reviews
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • Sentiment Analysis
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Widgets
  • Total features27
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Campaign Management
  • Communication Management
  • Confirmations/Reminders
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Email Reminders
  • Feedback Management
  • Loyalty Program
  • Messaging
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Multi-Location
  • Negative Feedback Management
  • Patient Engagement
  • Performance Metrics
  • Ratings/Reviews
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • Sentiment Analysis
  • Social Media Integration
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Widgets

Integrations

  • Total integrations21
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations35
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

HJ
AvatarImg

Hemant J.

Consumer Goods, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

The team at Okendo have been wonderful right from the initial setup and onboarding.

Reviewed 6 years ago

Increase in review collection

Pros

Ease in leaving reviews Display reviews with custom attributes and qualifiers. Automated emails to get reviews and Pushing reviews to Facebook

Cons

There has been nothing that we have not liked about okendo exceot for the review widget which does not reduce the size of the image thumbnails. However that does not really affect page loading.

CM
AvatarImg

Cammie M.

Retail, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo logo

Okendo

Easy to use and brands have a lot of control!

Reviewed a month ago

Great experience overall! Okendo checks all the boxes that our previous review platform, Trustpilot, couldn't do. I also like the other capabilities Okendo has beyond reviews but we have not dipped into that yet.

Pros

Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works in favor of the brand - we have more control over our reviews.

Cons

Review request templates don't look the nicest.

AP
AvatarImg

Ashley P.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Okendo logo

Okendo

Review Management Review

Reviewed 2 years ago
Pros

Review Management ease, very user friendly.

Cons

Pretty Neutral, everything is great! We use it every day.

TM
AvatarImg

Tian M.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Highly recommended!

Reviewed 6 years ago
Pros

Ease of use, fantastic customer service, great people behind the product

Cons

Lacking some features such as looking up sent review request emails

AvatarImg

Verified reviewer

Consumer Goods,

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Phenomenal Review Platform

Reviewed 6 years ago

Easy review platform to implement at an affordable price.

Pros

We care a lot about brand and being able to customize things according to our look and feel as well as customer needs. Okendo provided an extremely easy solution for us to customize according to our needs as well as implement. We are always lean on engineering time and the Okendo team very seamlessly helped us with the implementation. Since we've been a customer, they have released new features regularly for use to gather additional customer feedback and utilize it on the product page. Our products refresh annually so we have a limited time to capitalize on reviews for a limited period of time to lift conversion of the product. Okendo was a solution with the right features at the right price to make it a no brainer. Their client support is also phenomenal. They are easy to work with and always happy to help whenever we reach out with a request.

Cons

We are getting so many reviews that we would like to have a better way of understanding our data of what we've gathered so far.

jl
AvatarImg

jennifer l.

Retail, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo logo

Okendo

I love this review app

Reviewed 5 years ago

we love this review app, give it a try.

Pros

I have used a couple review apps in the last couple of years and Okendo by far has a better plug-in for google ads. The customer service is amazing and they get back to you and they will even check back on you. There is a lot of customization as well.

Cons

Takes time to learn the UI, they are making updates all the time so right when I have a con they improve the app. They are good at listening to their customer's feedback.

MS
AvatarImg

Marc S.

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Okendo logo

Okendo

review

Reviewed 5 years ago
Pros

Ease of use and automatic review push feature.

Cons

limited features, can not connect reviews to google.

JZ
AvatarImg

James Z.

Furniture, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo logo

Okendo

Okendo and Shopify works great

Reviewed a month ago

Positive so far, hopefully we can fix deliverability issue.

Pros

Easy integration into Shopify. The team was great with the setup and the UI was easy to use

Cons

Seem like deliverability of review request aren't as good as other platforms.

LS
AvatarImg

Louie S.

Sports, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Okendo logo

Okendo

Holabird Okendo Review

Reviewed 5 years ago

Okendo has helped customers give their feedback on products and give them the opportunity to ask questions and have them responded to in real time.

Pros

It's user friendly and instantly updates on the website.

Cons

The ability to flag a review that had the wrong star rating.

MD
AvatarImg

Matthew D.

Consumer Goods, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Okendo Is Worth Every Penny

Reviewed 5 years ago

Perfect.

Pros

Easy to use for not only us but more importantly, our customers. Since switching to Okendo we've received more reviews, reviews with photos & videos and can easily share on Facebook via Facebook retargeting ads. Okendo makes everything incredibly easy.

Cons

Unable to send review request reminders. We can only send one sole email.

AvatarImg
AvatarImg

Brady S.

Retail, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Exactly what we were looking for!

Reviewed 6 years ago
Pros

Having reviews on our site powered by Okendo has improved the overall customer experience on our product pages. We believe seeing another individual in the products we offer adds a ton of value!

Cons

We can not verify whether or not a customer received their review reward.

AM
AvatarImg

Adrian M.

Apparel & Fashion, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Epic All Round Platform for Hands On Brands

Reviewed 24 days ago

Epic, fair pricing for all their features.

Pros

UI, support, function & fully custom to brand aesthetic.

Cons

no review group syncing, always have to ask support to push it for me.

AvatarImg
AvatarImg

Erika W.

Retail, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Thank you Okendo Team

Reviewed 6 years ago

10/10. Very responsive team despite the time zone difference! Helpful and attentive service.

Pros

The team at Okendo made it very easy for us to sync this platform up with our website. We could customize it to match our branding and they assisted us with importing all of our previous reviews. Best of all, we saw an immediate uptick in community engagement once we started sending out automated product review emails.

Cons

I'm not familiar with any other review platforms, so I don't have a basis for comparison.

CH
AvatarImg

Chris H.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo logo

Okendo

Excellent Reviews Product, Other Features Need Work, Satisfied Customer Nonetheless

Reviewed a month ago

Positive - I think we have liked the most important feature, Reviews.

Pros

The review platform is easy to implement and to manage on the backend

Cons

Quizzes is useful but the building tools are not the most efficient.

AI
AvatarImg

Abeer I.

Consumer Goods, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Outstanding app!

Reviewed 6 years ago
Pros

Outstanding app! I tried a few review apps for my store and finally was able to confidently settle down once I installed Okendo. What sold me on this app at the end was the service! The Okendo team worked with me diligently to get the review carousel, reviews page, and reviews on the product page looking exactly as I'd like. They even helped me set up my review request emails. Okendo is not only my favourite review app, it is my favourite app, period!

Cons

I can't think of anything. For my small business they are perfect.

IR
AvatarImg

Ivan R.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo logo

Okendo

Excellent Alternative to Yotpo and Others, 90% of the functionality---10% of the price

Reviewed 6 years ago

We were a very early adopter and received excellent support and a generous trial period while setting up Okendo. Our customers love it, especially the high degree of product-specific customization and data collection. For 90% of the functionality Okendo provides, several competitors were asking for tens of thousands of dollars per year... Okendo is phenomenal deal and has an extremely polished customer facing experience.

Pros

Excellent customer service, high degree of customization and flexibility, best-in-industry customer review experience

Cons

Okendo is a younger product on the market and as such is a work in progress. There are some features which have not yet been implemented or are not yet user configurable... Okendo is aware of this and it's not a huge disadvantage---it's just something to keep in mind. I should also mention that while Okendo reviews are visible on product page search results---they do lack the agreement that Yotpo has with Google which allows your site as a whole to accumulate ratings based on product reviews.

Vendor response

Hey Ivan, thanks for the review!! We've loved working with you and Kommando. To clarify the Google agreement you mentioned; Google does source Seller Ratings from a number of 3rd party review aggregators. However, Seller Ratings (also known as 'site reviews') are distinct from product reviews. Google recently released it's own service retailers can use to collect Seller Ratings, Google Customer Reviews. It's free, effective and means retailers don't need to depend on 3rd parties for Seller Ratings. Product reviews collected with Okendo can be included in Google Shopping, Google Product Listing Ads and in Google SERPs. Thanks so much!! ¿

KF
AvatarImg

Kevin F.

Retail, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo logo

Okendo

Great Partner for Reviews

Reviewed a month ago

Once we selected them as our partner, they were terrific. From onboarding to integrating with other programs, the team made sure we progressed on time and answered any questions we have had.

Pros

Setup was easy and it has really helped us organize our review program which has improved conversion.

Cons

Lots of separate modules which while did give flexibility to tailor the program seemed overwhelming when choosing.

MH
AvatarImg

Maxine H.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Rewarding experience

Reviewed 5 years ago

Brilliant experience

Pros

Great review platform with premium features at a reasonable price - helping us be successful with our business

Cons

Google reviews integration could be more seamless

TV
AvatarImg

Tolin V.

Consumer Goods, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Okendo logo

Okendo

A genuine review platform that exceeds expectations.

Reviewed 5 years ago

Fantastic, they are in a completely different timezone so it is hard sometimes to get immediate support but otherwise we love the service Okendo provides.

Pros

Okendo unlike other review platforms does a great job of showcasing the verified customers on your website as well as allows for high quality photos and videos to be added to each review. This has played a huge role in gaining the trust of our ecom customers.

Cons

Even with the review incentives it had been harder to get individuals to write reviews in general. I would like to see a followup email be added to the list of options so that if we miss them the first time the second one may hit.

Kp
AvatarImg

Krysia p.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Outstanding

Reviewed 4 years ago

Excellent customer service and support.

Pros

This product has really helped us implement a review system that customers can trust and is easy to use.

Cons

ROI - Return is too slow and not as good as one would like

JA
AvatarImg

Jason A.

Sporting Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Okendo logo

Okendo

Very solid platform

Reviewed 6 months ago
Pros

Great customer service, good review options, and have recently added their quizzes functionality. All for a good price point.

Cons

no complaints or things I haven't like so far

DS
AvatarImg

Dan S.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Very Please Okendo Customer

Reviewed a month ago

The app was very easy to onboard and has provided great support since we launched 18 months ago. They continue to add tools to help improve the overall customer experience to our site.

Pros

The app is very user friendly to set up as well to make future adjustments to the review experience.

Cons

We have no complaints at this time as we have been very please with Okendo.

SS
AvatarImg

Susan S.

Retail, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Okendo logo

Okendo

Oooh, Customizable!

Reviewed 5 years ago

Your support team is always attentive. Thank you!

Pros

The ability to customize our review questions for our customers with fun questions that matter to our customer base.

Cons

I don't feel secure that they're up to date with the latest json setup for SEO purposes as other strong competitors such as the JudgeMe app.

AH
AvatarImg

Ashleigh H.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Fantastic product

Reviewed 4 years ago

Easy to use and the team made our integration seamless. Very helpful throughout the merge of our current review data.

Pros

We upgraded to Okendo to make it easier to capture and share reviews using our email system and displaying them online on our homepage and at a product level. It has been a game changer with the details it captures and customer photos/videos. An added bonus that it now integrates with Klaviyo our email marketing tool! Highly recommend!

Cons

We have two websites and it would be great to have the functionality to share reviews across both sites without duplication.

AvatarImg
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Clay R.

Sporting Goods, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Okendo logo

Okendo

Best review platform I've used and continually improving

Reviewed 5 years ago

I have been extremely satisfied with Okendo thus far and have no intentions to switch or even look for another solution. I can't say enough good things about this product and team.

Pros

Pricing, clean simple user interface, offers powerful features, and they are constantly adding new features

Cons

No cons, but we're not using the software to its full potential yet. It works flawlessly for basic review gathering and moderation.