Review Wave Reviews - Page 2

-The campaigns -The cost -The customization -Reviews

-can't duplicate the current campaigns to another business. So we will have to manually create the campaigns again.

It's easy to use and helps my practice run so smoothly everyday by confirming patients for all their appointments and I love that they can communicate by text with us any time that works for them.

Appointment scheduling online glitches sometimes.

I like the fact that it gives you instant feedback from you patients. Over the years when patients have raved about how good they feel or what great results they have had I would ask them to leave us a review but that never happened on a consistent basis. This program makes it easy for them to rate your service and leave a review all in one shot. This seems like a no brainier.

I would like to have the reviews hit right away and get the same instant feedback with the actual review instead of waiting till the next Sunday for it to update but other than that it's been amazing. In the review list you can see who left a review and where they left it so that pretty instant and I appreciate that.

Dr Brian, Thank you so much for the kind words! We will turn that Con into a Pro in the coming days ;-) -Review Wave

This program has automated our systems—I know that “calls” are being made and missed appointments are followed up on.

I wish the forms were easier to use and could converted to a printable format That doesn’t take like 8 pages

It helped me get more reviews. Customer service was quick to respond, especially if I gave them a negative review.

It takes way too long and is too time consuming

The team who presented the product and set up our system did a great job. Team is friendly and eager to help whenever we have questions.

Nothing to mention at the moment. We don't utilize some of the features because it does look complicated.

The ability to ask the patient for their response and a review. Being able to communicate with the patient in another manner...some "only" want to text, this at least gives them the option. The ability for a prospective patient to schedule on my website at anytime...some people just want to schedule online.

The software really nothing, although trying to make "critical" (to us) is very slow and may never happen.

It integrates with a ton of different software, but for me, I was using chirotouch and it was TERRIBLE. Review Wave made me be able to communicate with patients and schedule online without having to change all my software.

There are a few user interfaces that could be improved, and some behind the scenes

Review Wave has helped our team stay in touch with our patients in real time.

It would be nice to be able to filter the messages a little different to make it easier for team members to find read messages, etc.

We love the automated review requests to our patients. We have gotten almost 300 reviews in 6 months. We also love the text reminders and seamless integration with chirotouch.

We have not found any cons since starting.

This software helps me stay connected with my patients and stimulate google reviews.

nothing, everything is amazing with the software.

Software was easy to set up and start using on day 1.

We took away the ability for patient's to schedule since we have both PT and chiropractic, it just never worked correctly with days/times etc.

This did help us to increase our Google and Facebook reviews. This also has a feature where you ask for feedback and then ask for a review. This way you can screen the bad or poor reviews and answer them directly before they get posted on social media platforms.

The cost was why we ended up discontinuing. After a year the price went up, and we couldn't justify using the program for the increased rate. It was a good program but ultimately we didn't get as many reviews as we did positive feedback. People didn't understand that the feedback was different from the reviews. Now we get reviews organically by asking people for them. I also did not like the sales representative that we worked with because he was very aggressive and talked down to me when I said I needed to think about it. He was very pushy.

Appointment reminder and and texting with patients

Paperwork is frustrating for patients and they complain about it

I love the ability to schedule online, get reviews and have patients get text message reminders. The ease of use of the software and the price point makes it a must for any office

The only thing I wish was that if a patient filled out forms online they would upload directly into my software program

Review wave when fully activated becomes a digital staff person. This softward makes much of the duties of the typical Chiropractic CA easier to accomplish

Set up and development of the software. The software must be understood to be fully utilized

The ease of use is very important as well as the automated requests. It helps to keep momentum going in the background of our daily business.

I wish the importing was a bit more automated.

We love that the software runs autonomously. With very little work the system is running in the background and sending emails and text messages to our clients. This tool is indispensable! Review Wave customer support has been helpful,responsive, and eager to accommodate our needs! Way to go Review Wave!

I would love to see clients be able to apply half stars (sometimes you just need a half) :-) Some additional customization options as far as questions asked of clients would be nice

Hi Alysia, Thanks for the kind words! If you go to the review funnel settings, you can 100% customize the questions asked as well as add additional questions to ask. Thanks! Matt

It does all things that we were lacking in our old software. The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.

Having to change our current phone system but it worked out fine. Cytracom has been good to work with.

They actually can deliver what they promise. When they say they can automate most of your front desk function, they mean it!

So far so good. I've been very happy with every aspect of their system, and looking forward to more features in the future!

The ease and efficiency to use this product

That we cant respond to some reviews depending how someone posted it

Review Wave works really well for automated texts (appointment reminders, missed appointment messages, birthday greetings, etc.) and for prompting people to write reviews online.

An issue we had at the beginning was being told the program could do some things it turns out it can't. Nothing huge, but I'd recommend really double checking to make sure you get all your questions answered up front.

Easy for team to use. My patients like having me to contact, 24.7.365.

Blowing up my patients phones. We texted them too much in the begining.