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Review Wave Reviews - Page 3
66 reviews
Recommended
Rebekah A.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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I like how easy it is for me and for the patients. Our patient's follow that 2 step process and it is so easy to get the review!
No cons were added to this review
Rebekah. Thank you so much for the kind words! -Review Wave
jose r.
Used daily for less than 6 months
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What i like most about this software is that you can have a conversation with the patient through text message. making conversation with patients a lot easier.
What i like least about this software is that the reminders sometimes out go out at random times, making it is just a function that we can change but we always gets comments by our patients saying they get reminders at random times or way to late.
Alex C.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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AMAZING
Honestly, the product is great, but my favorite part is the customer service. Everyone I've talked to has be extremely helpful and friendly! I've never felt like an imposition or like any question was too small to be valid.
I haven't truly unlocked the full potential of the software yet, we're just dipping our toes. So far, I only have positive comments.
Todd W.
Medical Practice, 1-10 employees
Used daily for less than 6 months
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I love that it automates the referral asking process. It has been much easier for us to get positive feedback from our customers in real time which has made a very positive impact on our growing practice.
At this point, I really don't have any cons. It takes some tinkering to get it set up to our specifications but it has all been very worth it!
Nicole P.
Medical Practice, 11-50 employees
Used daily for less than 6 months
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We are a huge fan of Review Wave. Customer service has been top notch from the sales call to implementation to ongoing support. We cannot say enough great things about Review Wave.
We love the fact that everything is user friendly and when we run into a roadblock, support us there for us in almost an instant.
There were not already Spanish intakes ready to use.
Rosemary D.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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We love working with Review Wave, that's why we hired them! We worked with them years ago in our former office, and we knew that they would be an asset to our new practice.
The software is user-friendly for our team and for patients.
Certain phone numbers that we have input into the system are showing up red, and are not sending text messages.
Brooka S.
Health, Wellness and Fitness, 1-10 employees
Used other for less than 6 months
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They had a great customer support team and good review software, but were were looking for more of an integrated system that would allow for easy texting and rescheduling options for patients.
I liked the way you were able to customize how and when review requests were sent out to patients, it made it efficient and put it on auto-pilot. I also liked that patients with a less than amazing rate would be redirected to provide feedback instead of leaving a review on one of our platforms for the public to see.
The app was outdated looking and not very user friendly. The software also did not integrate with our EHR/scheduling system so it made our processes a bit more extensive rather than easier or simpler.
Bobby F.
Music, 11-50 employees
Used daily for less than 6 months
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Review Wave has made my business popularly known
What I like about the software is; 1. easy to use 2. is integration with the business of customers like meI
What I would like administrators of this software to do is to broadcast this software for people to realise it
jesus v.
Used daily for less than 6 months
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I really enjoy that it allows us to communicate with patients in real time. It also puts all our reviews in one spot!
I haven't seen it update me about a message or something else, unless it does through email. other than that its great.
Heather F.
Hospital & Health Care, 1-10 employees
Used daily for less than 6 months
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Easy to set up. Patients LOVE the texting feature. New patient follow up texts are awesome Office landline # can be used for texting.
Not yet fully integrated with our software regarding scheduling, but will be SOON!
Shelby S.
Medical Practice, 1-10 employees
Used daily for less than 6 months
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We like not having to manually run a report for reminders.
Nothing so far. It is a little delayed in updates if we make a change to a patients appointments but that is it.
Greg H.
Used daily for less than 6 months
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Love that it integrates with our electronic health record`s and is automated. Understand very well be importance of reviews and the system makes it seemless
No cons were added to this review
michael g.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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Horrid!!!!
How nice they were, when they sold me .
What it took from us . . .25 reviews! and hundreds of dollars!
Michelle M.
Health, Wellness and Fitness, 1-10 employees
Used weekly for less than 6 months
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It was ok. We did not use it long enough to really experience all the features available in this tool.
It connected to our practice management software for online scheduling. The process to connect was easy, however, we did not use this long as we changed marketing companies. We had no appointments or reviews received through this product.
I did not like the access that the software had to our patient database. As a protector of PHI/PII, this was a concern for me.
Gary S.
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Review wave is intuitive, easy to use, and very effective. I have been in a healthcare delivery practice for approximately 30 years and now, thanks to Matt and Review Wave, I finally have feedback from patients. An asset to the practice and well worth it!
No pros were added to this review
No cons were added to this review
Gary, Thanks for the kind words, you are a pleasure to work with. Matt
Norhan O.
Pharmaceuticals, 1,001-5,000 employees
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It is my chance to use review wave It is easy to use
Also it is easy to use ..it take time Tottaly positive feedback except time consuming
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