Sensei Cloud Reviews - Pros & Cons, Ratings & more

Curve Dental

ABELDent

iDentalSoft

Dentrix Ascend

Open Dental

CareStack

Welcome to businesstry―perfecting the business of dentistry.

Sensei Cloud

Web-based

Windows

Dentist / Owner

Several team members were difficult to contact. Support is useless and very disappointing.

Office Manager

The CareStream staff has been incredibly helpful and we appreciate the kindness that is shown to us during these calls/visits.

Practice Administrator

The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements.

Manager

Horrible, frustrating, paying premium price for a service that doesn't deliver.

Associate Dentist

I enjoyed the cloud based experience and ease of accessibility from any platform and location, as well as the user friendly scheduling, treatment planning and payment features.

Dntist

Not ready for release from its inceptionAlthough uses chrome, does not work on an ipad.

I love the hyper links in the system and the ease of navigation throughout the system.

Owner, Dentist

I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing.

Orthodontist 

My experience has been great so far. Customer service is very prompt at addressing my issues.

Initial start-up was confusing. There were too many points of contact.

Dentist 

Lack of Patient online booking feature, patient recall label printing option not available.

Dentist

Accessibility and ability to view notes and schedule from any computer.

Not knowing what they all mean or which is which. Pt due/Ins Due/total due does not always reflect correct amounts resulting in 3 different amounts and confusion on the financial page.

Dentrix

Acuity Scheduling

PracticeWorks a Sensei product

OrthoTrac a Sensei product

User Friendly Cloud Based Software 

Sensei user for 2 years

In 30+yrs, this is the WORST management decision I have ever made.  I feel like we are their guinea pigs.  There is WAY too much wrong to fix in short order.  After 3 weeks , we are aborting back to Pworks till the dust settles then we will look elsewhere. BTW, back in the day, we were Beta testers for Pworks 5.0 and the office has been computerized since 1980 with Commodore 64s and Premier from AG Florian.

Too many lumps , not ready for primetime time

Sensei Cloud Review

Worst Software Platform

Great program and a work in progress

it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes for a specific allert or note

review

Sensei has been a great decision for us.  Our offices run more smoothly, we see fewer errors in patient charting and billing.  Relations and communication with referrals are better than ever.  

Great software for specialty offices

I am very pleased with upgrading from Windent

excellent software

I would of preferred to stay with Softdent, but was not given option because we wanted the cloud feature.

Changed from Softdent to Sensei

It is not very user friendly.  Many steps to get to a final stage.  

sensei cloud

The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface. 

Sense Cloud

Overall I am very happy with it. More than met my expectations.  One thing very nice compared to the last software program I had, you do the updates and the updates don't mess up existing programs in the software. I don't lose programs like I did before.

Very happy with the software. 

We have not been with Sensei Cloud long but so far,  I can see the e service products saving much time in verifying insurance information, submitting claims, computing out of pockets, sending prescriptions.   Managing lab cases is very nice.     

Sensei Review

I use Sensei for 8 hours a day 5 days a week- my entire job is both Sensei, Patient Manager and creating spreadsheets- I have very few complaints and would recommend Sensei to any office looking to make the change over. I've trained a couple employees on basic tasks such as scheduling appointments, creating insurance claims and treatment plans and I've never had any difficulty as the software itself is very user friendly.

Meeting with [sensitive content hidden] 9-21-23

We had to switch

Sensei has a lot to work on!

Hi Dr. Terry, I am so sorry you are not having a good experience with our product. If you can message me privately, we would love to get more information regarding the bulk EFTs if that is a defect within the system or if additional training might be beneficial. Additionally, we would love to learn more about the GRT calculation to assist. 

issues sensei cloud

Hi Alexandra,
I am sorry your experience with Sensei Cloud has been less than great. We would love to discuss what features within SoftDent you love that are missing from Sensei Cloud. 

It has not been great. I am not sure this was designed by an actual dentist, or with practical dental offices in mind

sensei review

Hi Kristi, I am so sorry you are not having a good experience with our product. Can you reach out to me personally? We have not seen any performance issues this year. We would love to get more information. You can have multiple people in a chart simultaneously, and we have found that our customers like the appointment workflow. 

Sensei will be the future of ERM

Hi Elianne, thank you so much for the positive review! We now have a Sensei Imaging product that will allow you to integrate and visualize your digital radiographs. We would love to give you a demo. You can request one here: https://gosensei.com/pages/requestademo?

Not Great. Aside from cloud access and ePrescriptions, we have lost much of our ability to analyze and run our practice. 

Needs a lot of work 

Dr. Colleen, I am so sorry you are not having a good experience with our product. Reporting enhancements are coming this year to assist in business analytics. Additionally, you will be able to transfer balances among family billing with the release of a family billing feature. 

We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in salaries to compensate for us working from home just to get day to day things done because of constant workarounds.

We were hoping for a much better product

Hi Kelly, I am so sorry you are not having a good experience with our product. Family billing was released late last year, so if you want training, please get in touch with me privately. We can also look into the issue of the bulk payment to see if it is a system error or if additional training is required. Most of our customers have found the process flow to be an improvement to other dental practice management software, and we would love your feedback on your usability experience to see if there is room for improvement. 

Great conversion 

Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience. 

FrustrationDisappointment Too slow to improve

Glenn Ritter DDS

Hi Dr. Glenn, I am so sorry you are not having a good experience with our product. We are making Sensei enhancements weekly. Feedback from doctors like yourself allows us to prioritize and move on feature enhancements to create better value. 

Sensei Cloud Reviews

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