Sevocity Reviews

Easy to use and learn, takes very little time and effort to get up and running with it. Is tightly designed and compact. None of this modular approach, like there is a module for this function and yet another module for that function. Feature rich, easy to set up and customize to your liking.

Email feature bare bones, needs to function more like a real email system. But it is OK to work with, we use it a lot. During note creation, one can only access the prior note, not any other historical notes, a clear shortcoming in documentation. Sevocity uses Dr First as their e-Rx feature. While that system is not bad, Sevocity should insist to get more access to training resources from Dr. First. Training on Rcopia is spotty. With time and usage one can figure it out but an area that could be improved upon.

Cloud-based The account holder is able to add/delete users. The account holder is able to customize Frequent software updates Product request forms Reporting Frequent training webinars

Software servers go down sometimes Import/export not global Referral reports not specific enough Need more options for notification pop-ups

Sarah, Thank you for your feedback. We would like to understand more about your suggested reporting and import/export options and welcome you to submit product suggestions through the Help menu in Sevocity. Sevocity includes pop-up notifications for Health Maintenance Items and Vitals. If you would like one or both turned on or adjustments to the Health Maintenance alerts for your clinic please...

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Relatively low cost. Good customer support when needed. Cloud-based software, so able to access from any computer, but you have to download the app for it on the device you want to use it on. No server required. But, you can't just log onto it from the internet.

Very poor functionality in certain ways. Trying to suggest or get any product enhancements done is essentially impossible.

Clinic workflow is very straight forward and easy to navigate.

Not enough report options for compliance.

The Support... I have called as late at 10 oclock EDT and was able to either get a question answered or they have logged in with me and fixed my problem , then took the time and explained what we may have done wrong... Love the support

I wish they had a way of us detecting who has not been to our practice in the past 12 months, they have a recall but doesnt work for us!!

Easy to use. Support is great when needed. Product recommendations are listened to and even implemented.

No easy way to make copies of charts. Medications program within Sevocity is not as user friendly. That company isn't interested in feedback.

Jennifer, thank you for the review. I'm excited to see that our 24/7/365 support is always available for you. I've taken notes of your cons and have passed those along to correct team member. If you have any additional concerns or feedback, please email us directly at marketing@sevocity.com, we will make sure it gets to the right person. Thank you again. -Sevocity Marketing

Love that you can leave messages for the staff and Dr's. Love how the demographic rolls over and charges to our billing system.

wish we could have more than one interface. Not sure if this is a sevocity issue or not.

Thank you Teresa! We appreciate your loyalty and thank you for taking the time out from your day to write this review. I¿ll have someone from our team look into the interface issue you mentioned. Thank you again!

Easy use

Not being able to delete some mistakes made

Yudelsy, Thank you for your feedback. All chart entries are editable up until the provider signs the note (note that the audit trail automatically tracks all changes by user and date). After the note is signed by the provider that same provider may amend the note. If you make a really ¿big¿ error such as putting a note on the wrong patient and the system will not allow you to undo this, please contact Support and we can assist.

Ease of use. The software is intuitive . The ability to combine a narrative and "box checking" / templated documentation is a positive-----the patient's story and treatment is logical and easily retrievable. When new staff is added they catch on quick. This software is not so robust that it is overwhelming to a new staff member. .

It would be helpful to see past vitals on the same screen as current vital sign entry . Trends would be less likely to be over looked.

Easy to navigate patient information, attachments and options

Unable to make notes on "reason for visit"

very user friendly, easy to navigate and support is awesome.

when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.

Thank you for your comments. The Sevocity app is designed to temporarily save the current encounter on the provider's local machine if the user temporarily loses their Internet connection. When the connection is reestablished, the user has the option of using the locally saved information. This may not always be working for you, or the freezing you mention could be causing this. The next time it happens, please contact our live toll-free support line at 877-777-2298, and they should be able to assist you.

It is very simple to just click and get into charts - very easy to pick up the basics of the program since it is so simple! Quick to learn. Easy to return to charts you were previously in, as charts remain accessible from the main schedule page.

It isn't easy to personalize the program if you want to adjust little things (and some cannot be adjusted). Occasionally the program freezes up and makes it very difficult to get out of charts (sometimes need to restart the program). Not as easy to create reports you want (like billing-related ones for me) as in other programs. It is not aesthetically appealing.

What I like most about this software is that it is User friendly - Another feature that I like most about this software is that it is reliable. Another feature that I like most about this software is its security.

What I like least about this software is it’s Support/customer service. Sometimes I have to call repeatedly for someone to answer the telephone. Once they do answer the telephone they do assist me speedily and are knowledgeable

THIS EMR IS VERY USER FRIENDLY AND COMPLIES WITH ALL EMR REQUIREMENTS. CUSTOMER SERVICE GOES ABOVE AND BEYOND TO ASSIST IN TEMPLATES PREPARATION.

I DONT LIKE THAT I GET LOCKED OUT EASILY BUT THAT'S MORE HUMAN ERROR THAN THEY EMR'S FAULT

Easy to understand and use but sometimes seems as though things are enter several times when once should be enough.

Having to enter multiple times the same information in several different spot in order to meet the meaningful use

I like how fast issues get resolved and as always they have great customer service.

At first many of the features other software's offered they were not available, but little by little I have been impressed how everything has fallen into place.

ease of use and individual customizing ease of getting help after hours ease of keeping tract of medication history

always blame problems on the internet connections when at times it is their problem once problems resolved drops off assessment diagnosis

No pros were added to this review

No cons were added to this review

Carol, thank you for taking the time to review us. We are happy that you you find reports are easy to access and generate and that support is always available to help you out. Thank you again!

THE LAYOUT AND EASE OF ACCESS

REPORTING SYSTEM NEEDS MORE FLEXIBILITY WHEN GENERATING REPORTS

As administrator I am able to assist clinical staff in unlocking locked charts, resetting password and the ease of setting up new users. The support staff is always there to help with any issues we have and are always solved in a timely matter.

I really feel like there are no cons with this product at all.

Ability to generate specific reports and review quickly. User-friendly. Ability to access multiple patient related report features. Ease of adding and uploading documents.

I do not have any cons at this moment.

Hi there! Thank you for your review! We are glad that you find our system easy to use and have find our customer service superb!

It is web based

It is not intuitive

Very user friendly. Extra help features and videos

Insurances did not merge over and we had to add

User friendly mostly.

No access on smartphone and Ipad.

Very easy to learn and use. The technical support team is very helpful.

Sevocity does not work on the ipad or iphone