Sharenote Reviews

I love the ease of user customizable features and the inclusion of the Wiley Note builder. I also love the option for my patients to log into their own account, electronically sign and access their treatment plans and paperwork. It’s all secure and contactless, which is essential for therapists seeing patients virtually.

The video session technology could use an upgrade as I’ve had issues with patients being able to connect.

Able to store all of my clients on a digital platform I can see who is using the service and when

There is too much upsetting with product functions My personal phone number and address populates anytime I enter a new client or staff member Cost associated with merging duplicate clients (this really doesn't make sense especially when you have multiple services). When I call customer services, sometimes no one answers the phone OR depending on who answers some reps don't have the answers to my question(s).

The most impactful features are after using for a week or two it becomes very simple and smooth to use and using the software on a mobile device makes being able to mobile easy. My initial use was fairly simple after training, using my laptop it seem really slow and it would take me 20-30 minutes to complete one note, that was roughly 5 years ago. I use my iPhone to complete my work now taking about 5 minutes per note to input. I’ve recently used this software on a newer model recently and it seem to be smooth and faster than it used to be. I’m sure because of upgrades. It was easy to use with the mental health work that I do.

I think the features are sufficient. I would recommend this to someone. The upgrades that have been made since my first initial use has been sufficient.

I like having my staff and all clients and one place. I'm able to run reports to see the activity of staff. There are ongoing trainings for new staff and refreshers.

Think I was a little confused about the alerts in the beginning, there were so many alerts about everything so I had to figure out how to turn some off. Now we're at a good spot.

ShareNote is an efficient, effective and innovative EHR. As a long term, 12 year + user, my organization has thrived using ShareNote. It is user friendly, intuitive and very responsive to the needs of the organization. The EHR is very responsive to the dynamic and fluid issues that are prevalent in current public Behavioral Health system. ShareNote has multiple clinical and administrative features...

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As a 25 year user of EHR's, I can honestly say that I do not have a response. ShareNote is proactive and responsive to the needs of their users.

User friendly. Platform easy to access. Loads quickly.

Not easily customizable to collect data on clients for purposes of Quality Assurance and outcome measures.

I like the ease of training and the custom tutorials available on the site. It is much easier than having to sit with each new employee and train them myself for a day. I like the ease of changing and editing information that sharenote provides.

It was a little overwhelming at first, but thankfully there are now training tools available.

We like that everything is very organized with the software. We also love the customer service that we gain with the company. They are always so helpful and informative.

We would like to see a better mobile option for ShareNote. Since most of our work is done in the field it would be nice if there was some sort of mobile software for staff to tap into while in the field.

Its user friendly and easy to navigate and understand. When you call the staff is helpful.

The reports and other features to help monitor systems are very limited.

The software is user friendly. If I can not figure something out there is a technology person to assist.

At this point, there is nothing I like least about sharenote.

HR Function, Notes, Billing, Money MGNT, Easy to use.

Client REQ's, Tele-Health - BAD!!, Reports Options.

I really love the ShareNote softeware because it very user friendly, eay to teach/learn and the system is very reliable. Auditors are able to come in and view our documentation in a very clear and concise manner. It is easy to train new staff/users to use the system.

One feature that can be improved is the montlhy insurance eligibilty checks for existing clients. The process takes a little too long and could be enhanced.

Sharenote is easy to use and is very user friendly. The staff provide excellent customer service. We have been with Sharenote for several years and we always welcome the new features that are added in response to customer needs.

The system sometimes has a few minor glitches. I wish some of the features were more customizable, however we make it work!

I've used ShareNote for years through other employers. I trained through other systems, but ShareNote is by far more user friendly.

In comparison to other software systems, I would have to say none.

I like the billing part of it. It makes it easier to see what is being paid and what's being denied.

The only thing I don't like about the software at the moment is that everything we bill in PIE is double billing and no one has figured out why its doing it as of now.

I like the functionality of the site. I love that there is an option for almost everything that I need. I can see what staff are doing, whose touching/changing what file. It is easy to use for the guidelines we have to follow.

I don't like that I have to log in again every time I try and open a new tab.

Ease of use very simple to use and understand

Minor Feature. Maybe add a feature to show what daily notes are missing.

The software is user friendly; the menu driven format serves as a template to ensure industry requiresd information is easily provided insurance provider and other stakeholder as needed. Additionally, it captures needed data for my practice and clients. Also, the software features are extremely beneficial when it comes to business and tax planning.

Initially, I had difficulty getting things up and going. I continue to have some challenges understand how to use a number of the features. It would be beneficial to have access to personal one-on-one training for people like me who are technology challenged.

User Friendly, all counselors love the BIRP set up.

Difficult to input Treatment Plan, need an easier format.

I like that it has features to pull reports.

The system gets frozen on one screen a lot.

I like the plethora of options of the software. It always seems like there are options and features I didn't know about and they continue to add features often.

I do not like the ease of use. I think the options that are available, aren't easily accessible. Perhaps having a live highlight help option would be useful, so the user could see the different options they may not even know about.

The best thing about the software was the bundled price.

The software does not allow you to create your own forms or have the client create their own profiles (demographics). The software also does not have an app version or the ability to link a calendar to google. Does not seem to be portable. The software doesn't allow you to start a telehealth session from the calendar.

Accessibility to all client and company data that gives me real-time information. The software is easy to navigate.

For example, we cannot import or export data with other external programs, i.e., Sharenote and Quickbooks.

Efficient Effective Great trainers and Customer service

No complaints about Sharenote or the software.

The software is usually user friendly but when there is an issue you can’t get help

Help desk response. Can’t get help with you need it