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ShiftCare Logo
ShiftCare
4.8
(96)

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Helping you deliver a higher standard of care.

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(8)

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ShiftCare Features

Features Summary

Functionality

4.6

/5

96

Total features

59

9 categories

ShiftCare features

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management

Common features of Home Care software

API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management

Price starts from

9

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

96

Price starts from

9

/user

Per month

visit website

Total Features

59

Unique features

  • Case Notes

  • Booking Management

  • Availability Management

  • Third-Party Integrations

Functionality

4.4

/5

2.6K

Price starts from

29

Per month

visit website

Total Features

131

Features in Common

36

Unique features

  • Calendar Sync

  • For Healthcare

  • Practice Management

  • Remittance Advice

Functionality

4.5

/5

910

Price starts from

49

/user

Per month

visit website

Total Features

87

Features in Common

25

Unique features

  • Claims Management

  • Medical Billing

  • Historical Reporting

  • Case Management

Common ShiftCare comparisons

ShiftCare logo
Noterro logo
ShiftCarevsNoterro
ShiftCare logo
TurnPoint logo
ShiftCarevsTurnPoint

Reviewers who mentioned features said:

CP
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Christine P.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Database for shifts

Reviewed 2 years ago

Very happy, it has everything I was looking for. It is affordable Great staff Helps us to comply with NDIS audit

Pros

1. It is very easy to use for both admin (those you create and change shifts) as well as for staff (who uses the app from their phone). 2. It is linked to a GPS, so when workers clock on we can see where they were. This is so useful for auditing. 3. Shiftcare staff are very professional and always ready to help. I like that they are constantly improving the site. It is affordable and price can constantly change according to the number of staff we have We can share notes with other staff members so other healthcare involved can know about it the health condition of our common client

Cons

1. Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients). But. it might be just us, the way we are running the payments.

Vendor response

Hi Christine, thank you for such a thorough review. It is great to hear of the value you're getting out of the software. I've also forwarded your 'cons' to the team :-)

DJ
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Da Jin J.

Human Resources, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Highly recommend the app for your shift scheduling!!

Reviewed 7 months ago

I am new user of this app and it's very simple to learn and use. Nothing's complicated.

Pros

-Simple to use-Straight forward-So far, all the functions I needed were there

Cons

At this stage, no Cons have been found. In the future, if you can embed this app with more other functions other than shifts, it will be better.

Vendor response

Hi Da Jin, we appreciate the time you took out of your busy day to leave this positive feedback! Thank you so much! Glad to hear your experience has been overall positive! Thank you for recommending ShiftCare! We're glad you find it straightforward and functional for shift scheduling. Your suggestion for additional features is noted. We're pleased to have you with us!

TM
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Tyler M.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Recommended for small to med size businesses

Reviewed 6 months ago

Overall it’s a great product

Pros

Shiftcare has helped take my small sole trader business and turn it into a medium sized company. It’s easy to use format helps keep me, my team, and our participants / participant representatives organized.

Cons

I wouldn’t recommend for larger businesses. There are certain features lacking from the software, but nothing that interferes with what it’s meant to do. The additional features would just help streamline certain thingsFor example, notifications and email reminders around expiring documentation.Being able to have individual shift specific messages pop up for support team.

Vendor response

Hi Tyler. Thank you for your review. Glad to hear your experience has been overall positive, we will take onboard your feedback regarding the limitations to further improve our platform. Happy to be on this journey with you!

JH
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Jaz H.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ShiftCare is amazing, wish we were using ShiftCare from the start.

Reviewed 10 months ago

The simplicity of ShiftCare is impeccable, our workers have never had issues with using the website or App.

Pros

ShiftCare is easy to use, easy to understand, easy to manage, easy to use for invoicing, easy to find our clients and employees information when needed.

Cons

We don't feel there is anything that needs to be improved. We have never had any issues with ShiftCare. If we don't know how to do something its very easy to find the solution in the help section. If we still cant find an answer ShiftCare is very easy to navigate to talk to someone about our issue and we have always had a quick reply. We have always had someone help us with our enquiry or fix the problem for us.

Vendor response

Hi Jaz, it's fantastic to hear that ShiftCare has been working so well for your company! We take great pride in providing an easy-to-use platform that is both intuitive and efficient. We appreciate you taking the time to leave your thoughts on the software.

AR
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Annie R.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Recommend to everyone

Reviewed 9 months ago

Once able to navigate the system (not difficult) have found it tremendously helpful communicating with both staff & clients with access.

Pros

The real time scheduling and the support team

Cons

As an administrator i some times am unable to approve notifications recieved on my phone.

Vendor response

Hi Annie, Thanks so much for taking the time to leave a review! We really appreciate it. Glad to hear that you've found the platform helpful and easy to use, and we appreciate the feedback. Thanks again!

KM
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Karen M.

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fantastic System

Reviewed a year ago

Overall I am very satisfied with ShiftCare. You won't find a single system out there that won't incur feedback with personal preferences and I think overall, ShiftCre has nailed it.Notes and communication is should be easily recorded and separated, for example keep shift notes, incidents and case notes separate.

Pros

Incredibly simple to use, it syncs with accounting systems so well. It has been very easy to use and navigate and very minimal training required to use it. The app is very easy to use also, I love the constant support and information provided by ShiftCare and very rarely are there technical issues if any at all.Some systems over complicate things with their set outs and when there are too many options...

Cons

I love how you can add things to the system like forms ect to work with your in-house documents. It would be great if there was a bulk upload for documents to save time.The schedule when opened should reflect the current week to avoid rostering errors.I also feel that shift care is slightly too expensive for app only users as well.

Vendor response

Hi Karen, thank you for your review of ShiftCare. We're really thrilled that you find our system simple to use. Your suggestions regarding bulk document uploads, schedule visibility, and pricing are noted. We're glad you chose ShiftCare and thank you for your support!

AP
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Angela P.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AP Supports U Shiftcare review.

Reviewed a year ago

took a while to get used to all options, which I still am not up to speed with every aspect of Shiftcare, but it is a very useful business tool for all the team.

Pros

Access for Carers and Management and ability to monitor Carers shifts and supports providing, easy access for all.

Cons

for my own use, I would find it too time consuming to enter what I am currently using in my Calendar on a daily basis, to enter notes / meetings / documents this would take too long in Shiftcare for me to utilise at this stage on a daily basis. Brilliant for Carers not for Support Coordinator / Director.

Vendor response

Thanks Angela for taking the time to leave a review! We're glad that ShiftCare provides easy access for carers and management, allowing you to monitor shifts and provide support. We appreciate your feedback about entering daily notes, meetings, and documents, and we're continuously working on improving our platform. We're really happy to hear that it's a useful business tool for your team. If you ever need assistance, we're here to help!

BH
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Belinda H.

Individual & Family Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use software for our private homecare business

Reviewed 2 years ago

We have only needed to use the online technical assistance to help us understand the software. So far everything has met our needs. Any time that I have emailed a ShiftCare representative, their response has always been efficient, friendly and professional.

Pros

We have found ShiftCare very easy to get started and affordable for start-up businesses like ours. We like the clock-in and out feature for staff members to use and the scheduler is very effective ensuring our client service times don't overlap. The document hub for staff certifications tells us as soon as any staff documents are out of date and we need to follow up. So far we haven't hit any major snags but if we do, I know that the back up customer support is available and efficient. There is plenty of information on the app (What's New on ShiftCare section to keep you informed but also know you can get in contact with the ShiftCare staff anytime and they can help you.

Cons

Nothing yet, still learning all the features and tailoring the software to meet our small business needs.

JM
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Joshua M.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple and easy to use shift management software

Reviewed 2 years ago

ShiftCare has streamlined our scheduling and management of supports. ShiftCare has also simplified our approach to client and staff management of their information and documents.

Pros

Its ease of use with minimal training or direction required is advantageous. Allows users to easily record shift times, progress notes and expenses. Notifications are a helpful feature for admins when managing/reviewing shifts.

Cons

Mobile app could be improved to include more features present on the web version. Reminders for staff to complete case notes for completed shifts would be useful.

Vendor response

Thanks Joshua - Our app team have some great updates in the pipeline to improve the mobile experience. Appreciate the feedback!

DZ
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David Z.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bang for your buck

Reviewed 9 months ago
Pros

Good value and easy to use for scheduling staff and client management

Cons

More options with case notes, for example there is no flexibility with adding more options to add different case note templates

Vendor response

Hi David, We really appreciate you taking the time to leave a positive review on your ShiftCare experience! We will definitely take your feedback on board. Thanks again!

NA
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Nagi A.

Staffing and Recruiting, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent application

Reviewed 8 months ago

Excellent

Pros

Easy process, friendly staff, good support

Cons

Invoicing and Scheduling of staff. Clear instructions about use of app

Vendor response

Hi Nagi, Thank you so much for your positive review and feedback. We really appreciate it!

CL
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Charles L.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Softwear and product.

Reviewed 2 years ago

My overall experience with shiftcare has been a positive one, where all the work and time is done through this software, I have been able to get back Time to do other important duties in my role in the business. Shiftcare has definitely been a product that has taken a lot of the stress away from day to day duties and would highly recommend this product to all my friends, which I am current doing anyway.

Pros

When training staff how to use this software I liked the fact that I was able to show them on You tube how this product is used where our supports workers can easily clock in and out of shifts, especially having to input various tasks that they needed to complete in order to clock out. the ease of reporting their current movements and care for the client and being able to share any concerns via the shift care app. One other area that was easy was approving our workers time sheets, and adding areas like KM to their travel.

Cons

There is an area that will need improvement and it would be in the incident report, where it just needs NDIS requirements e.g. What happened before the incident? during incident and after incident , and was there anyway they could avoid this incident in the future... Even adding triggers that may have caused this incident.

Vendor response

Hi Charles, thanks so much for your feedback, we're really happy you've tapped in and managed to save the time you have. I have also shared your feedback regarding incident reports with our product team. They're on it & about to release an incident note template, with plans to further expand on this in the future.

HH
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Hayden H.

Mental Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good product for the money you spend, major drawbacks but overall good quality.

Reviewed 2 years ago

It's a hard start because it has so many elements to it but I think it'll be that way with any shift management app. I like that support is easy to contact and very responsive but it can be quite a pain and frustration dealing with all the issues that pop up sometimes. Worth the price and they're always developing new features which I like.

Pros

Shiftcare is quite easy to introduce to users, has a good pricing structure that makes it very reasonable unlike per client software, as well as generally being responsive. The people working it generally know the app very well and worst case the higher ups can get involved to problem solve which is quite good knowing the support to resolve issues is there, which I haven't experienced with bigger tech firms.

Cons

Really niggly issues that shouldn't be an issue end up being a massive issue and taking a lot of admin time. Like pricing details not updating on newer shifts, invoicing issues (NDIA reject the smallest error and it's digging for a needle in a haystrack with Shiftcare so I invoice manually which takes a whole day). Some apps generate service agreements which is a huge drawback for this and adds so much admin time. The niggling issues are a nightmare some days, like adding users to Xero.

Vendor response

Thank you Hayden - some good food for thought which I've shared with our dev team. We take pride in our software being simple and user friendly so any inefficiencies or frustrations are priorities for us to solve.

AE
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Aleesha E.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Product for Scheduling of Support Workers

Reviewed 5 months ago

RECOMMEND IT 100%!!! Its the best system Ive used and suits our business perfectly!

Pros

The price made it affordable for us and we are now able to manage compliance easily. Scheduling the team is super easy and has made communicating change of shifts a breeze.

Cons

Nothing to report on this, myself and the team love it!

Vendor response

Hey Aleesha, Thank you for your positive review. We are pleased to hear that our software has helped you to manage compliance easily and our scheduling features have been very useful! If you ever have any issues, don't hesitate to reach out to our amazing customer service team, they are always happy to help!

SB
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Stacey B.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Scheduling and Billing simplicity

Reviewed 4 months ago

So far since I have missed the switch to Shift Care , I couldn’t be happier. It is so user-friendly for my staff and myself, and has been a huge time saver support staff, if any questions arise, right there to promptly answer any questions. Glad I made the move!

Pros

The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care.

Cons

I do not have anything i don’t like with shift care at this time. I am satisfied.

Vendor response

Thank you Stacey for sharing your positive experience with ShiftCare! We're thrilled to hear that our platform has been user-friendly for both you and your staff. It's great to know that our support team's commitment to exceptional customer service has made a significant impact, they're always happy to help.

SA
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Saheed A.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product

Reviewed 25 days ago

Setting up Empress Support Services was easy, and explaining it to the support team was a breeze. My overall experience has been excellent.

Pros

Dashboard Scheduling Rostering Timesheet Involving

Cons

Incident Reporting needs to be worked on

Vendor response

Hi Saheed, thank you for your positive review. We're glad to hear your overall experience has been excellent! We appreciate your feedback regarding the Incidents Reports and we will pass it onto our team.

TE
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Tracy E.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Makes book work and scheduling easier

Reviewed a year ago

Scheduling is easier invoicing is great and it integrates well with other software such as xero.

Pros

What I like most is keeping track of schedules to make it easier for staff to login. If there are shifts needed to be covered there's an option for staff to respond to and makes it easier then contacting staff individually. I especially like the note writing, at the end of shifts a lot easier for staff to write progress notes at the end of each shift allowing them to do before going home.

Cons

Sometimes, it doesn't allow change of addresses.

Vendor response

Hi Tracy. Thank you so much for your positive feedback! We're glad to hear it has made bookwork and scheduling easier for you. Your support is much appreciated.

KX
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Krystal X.

Individual & Family Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 2 years ago

Shiftcare is the backbone of our business and I would not be able to function without it. I like how easily I have been able to adjust my subscription to reflect the exact number of staff I have at any one time. Shiftcare are always updating and improving their platform. I am very happy with it!

Pros

Learning to use Shiftcare was easy and there is usually ongoing training and updates available from their support team. I have been able to get good responses from support if I ever needed more assistance and these have fixed my issues quickly.

Cons

The mobile platform for the administrator role doesn't allow me to easily update or add shifts for my staff, so I usually log-on using a laptop if I am not in my office location. I find the notifications icon frustrating, as I am not able to delete individual notifications and let others remain in that menu if I am not ready to read them yet.

Vendor response

Hi Krystal, thanks so much for your feedback. I have discussed your comments regarding the mobile app with our developer team. Mobile is a big focus at the moment and your comments will not fall on deaf ears :-)

KJ
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Kiarra J.

Mental Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing product - would recommend for NDIS and Aged Care providers

Reviewed 10 months ago
Pros

Easy use for staff. Staff can start and end their shift, put in any case notes and kms etc and it sends straight to accounts for payroll and billing.

Cons

Nothing to dislike about shift care, just wish my company found this app earlier!!

Vendor response

Hey Kiarra, thank you so much for taking the time to leave a positive review. We are glad ShiftCare works so well for your company!

DM
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Daniel M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great option for the mid tier organisations

Reviewed a year ago

Great platform that is user friendly and easy to integrate and train new staff.

Pros

Shiftcare helps to ensure the right staff to be allocated on time and to provide the highest quality service. The ability to read shift notes at the click of a button along with the Xero integration make invoicing and staff payments a breeze.

Cons

The transport kilometres being divided between participants living in a shared environment needs to be done manually when invoicing. Not a huge issue unless you have a large amount of SIL homes.

RB
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Ros B.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ShiftCare is an easy to use and intuitive process.

Reviewed 10 months ago

Overall, it is a great product. A short learning time with great support and the regular online educational session in Zoom meetings make that an easy process. Continued improvements as they listen to what we need.

Pros

When we were setting up the desktop with ShiftCare, I was quite surprised at how easy and intuitive it was to get it set up. Took a bit of time but the bulk document upload option made it so much easier.

Cons

It gets a bit frustrating to need to 'refresh' the screen after changes being made in some of the screens..

Vendor response

Ros, thank you so much for taking the time to leave a review! We are really glad that you found the software easy to set up.

FH
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Fiona H.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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shiftcare review

Reviewed 2 years ago

overall experience has been great. We chose shiftcare because of it's simlicity in use and the cost compared to other systems. More than happy with the software and organisation

Pros

We use shiftcare for case noting, scheduling, rosters. I find it easy to use for client case noting. It's easy to jump from one client to the next. Adding reports is easy and easy to find. We are happy with the amount of information we need to add for client details. We have had great interactions with the shiftcare team. They are always available to chat when we need help. We have had a zoom meeting with the team to discuss things we would like added to shiftcare and they were more than happy to work on their systems to make it easier for us as users.

Cons

Minor things, being able to change the font in case noting

FA
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Fernando A.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent

Reviewed 2 years ago

Easy to use and practical accurate information

Pros

Product is easy to use . Integrated well with our business

Cons

more flexibility with invoicing and reporting

Vendor response

Thank you Fernando!

TN
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Thi N.

Individual & Family Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A Great App

Reviewed a year ago
Pros

Once set up, it eases - scheduling and invoicing.

Cons

Not enough automation, with profile - where plan is half NDIA and half plan manage.Making set up very long process.When open, the calendar is not current week.When adding staff important documents, document can't be open up to view to ease check up & input of expiry date.There are still some errors in scheduling repeat shifts.2 weeks bulk invoice is not good - should be 4 weeks.I thought I will safe alot of time when I use shift care, but it's still require alot of man power due to the lack of automation.

Vendor response

Hi Thi, thanks for taking the time to leave a review! We're happy to hear that ShiftCare has eased your scheduling and invoicing once set up. Your feedback on automation has been noted. Thank you for choosing ShiftCare, if you have any further feedback, feel free to reach out! We're here to help.

LC
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Lisa C.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

ShiftCare Scheduling App

Reviewed a month ago

My experience with ShiftCare has been great!

Pros

I like the mobile access the best! Our staff are out in the community with home care - not at a central office and it is good to know staff are getting to clients on time and are able to upload progress reports, the attendance has improved significantly and staff appreciate seeing their schedule in real-time as well as able to input their unavailability. I also like the feature to repeat the schedule and the choices available. When I had a question about the platform, the response from Shiftcare was quick.

Cons

So far there isn't anything that I do not like

Vendor response

Hi Lisa, thank you for your positive review and feedback. We're very happy to hear you are enjoying the features we have to offer on our app to improve your carers and clients' experience. Also happy to hear that our support team were able to assist quickly, they're great!