Shrinkrapt Features

Shrinkrapt

Mental health practice management & medical billing software

2.67/5 (27 reviews)

Competitor Feature Comparison

Accounting
Activity Dashboard
Activity Tracking
Appointment Management
Appointment Scheduling
Assessment Management
Assessment Notes
Automatic Backup
Batch Processing
Bill Payment
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Code & Charge Entry
Compliance Management
Compliance Tracking
Confirmation/Reminders
Credit Card Management
Credit Card Processing
Customer Database
Customizable Reports
Document Management
Document Storage
Document Templates
Dunning Management
EDI
EMR/EHR
Electronic Payments
Electronic Submission
Expense Claims
Faculty/Staff Management
File Management
Goal Setting / Tracking
Group Notes
HIPAA Compliant
Healthcare Compliance
Initial Assessments
Insurance Management
Invoice History
Invoice Management
Invoice Processing
Medical Billing
Multi-Location
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
Patient Intake
Patient Management
Patient Records Management
Patient Scheduling
Payment Processing
Physician Scheduling
Practice Management
Progress Notes
Progress Reports
Progress Tracking
Project Management
Records Management
Recurring Appointments
Referral Tracking
Reminders
Remittance Advice
Reporting & Statistics
SOAP notes
SSL Security
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Self-Enrollment
Single Provider Practice
Status Tracking
Task Management
Transaction History
Treatment Planning
Video Conferencing
Video Consultations
Learn moreCompare App
Accounting
Activity Dashboard
Activity Tracking
Appointment Management
Appointment Scheduling
Assessment Management
Assessment Notes
Automatic Backup
Batch Processing
Bill Payment
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Code & Charge Entry
Compliance Management
Compliance Tracking
Confirmation/Reminders
Credit Card Management
Credit Card Processing
Customer Database
Customizable Reports
Document Management
Document Storage
Document Templates
Dunning Management
EDI
EMR/EHR
Electronic Payments
Electronic Submission
Expense Claims
Faculty/Staff Management
File Management
Goal Setting / Tracking
Group Notes
HIPAA Compliant
Healthcare Compliance
Initial Assessments
Insurance Management
Invoice History
Invoice Management
Invoice Processing
Medical Billing
Multi-Location
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
Patient Intake
Patient Management
Patient Records Management
Patient Scheduling
Payment Processing
Physician Scheduling
Practice Management
Progress Notes
Progress Reports
Progress Tracking
Project Management
Records Management
Recurring Appointments
Referral Tracking
Reminders
Remittance Advice
Reporting & Statistics
SOAP notes
SSL Security
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Self-Enrollment
Single Provider Practice
Status Tracking
Task Management
Transaction History
Treatment Planning
Video Conferencing
Video Consultations
Visit WebsiteCompare App
Accounting
Activity Dashboard
Activity Tracking
Appointment Management
Appointment Scheduling
Assessment Management
Assessment Notes
Automatic Backup
Batch Processing
Bill Payment
Billing & Invoicing
Calendar Management
Care Plan Management
Charting
Claims Management
Claims Scrubbing
Client Portal
Code & Charge Entry
Compliance Management
Compliance Tracking
Confirmation/Reminders
Credit Card Management
Credit Card Processing
Customer Database
Customizable Reports
Document Management
Document Storage
Document Templates
Dunning Management
EDI
EMR/EHR
Electronic Payments
Electronic Submission
Expense Claims
Faculty/Staff Management
File Management
Goal Setting / Tracking
Group Notes
HIPAA Compliant
Healthcare Compliance
Initial Assessments
Insurance Management
Invoice History
Invoice Management
Invoice Processing
Medical Billing
Multi-Location
Multi-Provider Practice
Multiple User Accounts
No-Show Tracking
Patient Intake
Patient Management
Patient Records Management
Patient Scheduling
Payment Processing
Physician Scheduling
Practice Management
Progress Notes
Progress Reports
Progress Tracking
Project Management
Records Management
Recurring Appointments
Referral Tracking
Reminders
Remittance Advice
Reporting & Statistics
SOAP notes
SSL Security
Scheduling
Secure Data Storage
Secure Messaging
Self Payment
Self Service Portal
Self-Enrollment
Single Provider Practice
Status Tracking
Task Management
Transaction History
Treatment Planning
Video Conferencing
Video Consultations
Visit WebsiteCompare App

Shrinkrapt Feature Reviews

22 reviewers had the following to say about Shrinkrapt's features:

Pat W.

Love it.

2009-10-09

Highly recommend. It has been an exxcellent tool for me and my solo practice.

Pros

It has made my accounting, billing, claims, reports, etc. sooooo much easier.

Cons

Twice I have had the software not recognize that a patients insurance information was entered.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lynne W.

Have been using it for years and we are very pleased with how it works for our practice.

2017-05-18

It is simple and easy to work with.

Pros

It's ease for running patient bills and insurance claims. It is easy to put in all the insurance information and link different accounts.

Cons

I am not able to automatically link the insurance payments in the new version to the actual session which the patient has had.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Saner Software


Lynn - Thanks for your review. Please email techsupport for help with matching insurance payments to patient visits. This is definitely a feature in ShrinkRapt.

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Karen K.

Used this program since 1988. Works inexpensively and easy.

2017-05-17

Ease of use, simple and inexpensive compared to other options out there.

Pros

You can use its data sheet for many online electronic billing services.

Cons

Getting spoiled by other self-correcting programs, I guess!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jo L.

Overall, the program functions well. Tech support is great when I have a problem

2017-05-18

Pros

I like the main page where I can scroll down and see all the names and the date of the last visit and patient balance, a feature that is very useful.

Cons

I have seen issues where the payment doesn't always record within the program although it may show on the sessions page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Melisa S.

If i could give 0.... i would.

2016-02-18

Don't waste your time or money... hire a biller or use another software...

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mel B.

Simple, not perfect but when compared to other software just a bit pricey. Fits my solo practice.

2017-05-16

Running my own practice and doing it all SR makes billing for my small solo practice easy and fast.

Pros

Emailing with tech support not perfect but have found their tech knowledgeable, patient and easy to work with, never had to wait for more than overnight for help.

Cons

Through all my years using SR my experience with the developer has not been good. There is a learning curve with SR but once accomplished you don't have to deal with him. Insurance processing leaning toward the company affiliated doesn't help me much. I can keep going but my 30 years experience working with computers has taught me there is no perfect system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan S.

Long time user. Now to be a former user.

2016-10-20

Back in the late 90's I had a patient who was a data management engineer at a major credit company, Experion I believe.

Pros

Very basic.

Cons

See my review. One major problem that's always been annoying is that you can only print out one note per sheet of paper. AND you have to click into and out of several windows to print each note. No mass note printing is available. Huge wast of time and paper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Recommendations to others considering Shrinkrapt

If you are starting fresh, don't get this product. If you are updating to 9.0 from an older version and using a mac DO NOT download Sierra.

Source: Capterra
Helpful?   Yes   No
Read more
Beverly A.

Fantastic

2017-05-18

Pros

It's easy to use and claims get sent out daily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Poor Support Experience, Bad UX, Complicated Upgrade Process, Stay Away. 0 stars if I could.

2018-06-02

Pros

Nothing really -- thought I guess it did serve to help my mom do her therapy billing for many years when it worked. so that's something.

Cons

My mother used this software for many years in her private therapy practice, and every year or so we'd experience a new crisis with a corrupted data file, failed upgrade or other data-disaster that would cause weeks of frustration, lack of productivity for my mother and nothing but vague e-mails and poor documentation from their e-mail-only support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Saner Software


As we explained to you in multiple emails, the ShrinkRapt data file has a .4dd extension. To locate the data file, you simply need to search for files with a .4dd extension, which takes minutes, as we show in this three minute video on our YouTube channel.

https://www.youtube.com/watch?v=h9ELwIZxSYU&t=9s

Read more
Robin A.

I was a very satisfied user for many years, but then telephone customer support disappeared.

2017-05-18

organization

Pros

Easy to set up and use; works especially well on Macintosh computers.

Cons

No customer support, despite claims of unlimited support.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Saner Software


Robin - Thanks for taking the time to review ShrinkRapt. I would highly recommend checking out our new website (SanerSoftware.com) and YouTube channel where you will find tutorial videos and lots of written documentation.

Read more
Scott B.

Still going strong!

2017-05-18

Easy to use, streamlined billing software.

Pros

I first purchased it because it was the only mental health billing software that worked on a Mac.

Cons

There are a few bugs that have come up, but nothing that can't be fixed. Every time I've had problems with my large data file, Mike has been able to help me figure it out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle S.

best workflow design of all I've used.

2017-01-07

but I still miss the simplicity of workflow. You'll seldom need tech support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul S.

I have used this software since 1992 and could not imagine my practice without it!

2017-05-18

Pros

Well constructed software that anticipates what data most psychologists need to enter on their patients.

Cons

They eliminated some of the data analytic features from previous versions. I wish they had kept it (such as graphical representation of data).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Barbara G.

Low price for all it does

2020-07-22

Very good.

Pros

When I thought of switching to SimplePractice the cost for SP was almost twice as much monthly if I wanted to do electronic claims. Also Like that it is on my computer vs. cloud based, though that has downsides.

Cons

It's a little awkward to learn. Some parts not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anna B.

Stole our money for the 8.0 version that does NOT work!

2014-08-21

They will be reported for stealing our money as they had every opportunity to at least issue a patch or even a refund.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sarah J.

A disaster with shrinkrapt

2011-02-02

I would not recommend this product until the company improves it's customer service.

Pros

I imagine there might be some pros if I could use the product

Cons

I had difficulty downloading the software. After a number of exchanges (and quite a waste of my time), I asked Michael Johnson to call me. He replied, "If you can write it you can type it."

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
patricia v.

No real support other than e mail. No screen share or telephone assistance.

2018-02-01

Cons

I recently updated from an older version which was much better and easier to use. 2018 is lousy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steve F.

Horrible Customer Service, Poor Product

2011-12-13

DO NOT BUY THIS!!!!!!!!!!!!!!!! YOU WILL REGRET IT!!!!!!!!!!!!!!!

Pros

Relatively cheap compared to other some other software

Cons

The worst customer service in the industry.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sarah W.

Its a poorly designed program with a lot of bugs ' one which resulted in the loss of all of my data.

2018-01-11

Pros

When the program failed to work (multiple) times, tech support said they were aware of the problem and had just fixed it. During the 2-3 months that I used it, they had frequent updates.

Cons

Customer service is only available via email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
JENN k.

Do not purchase!!

2013-12-31

The CEO/developer and customer service rep. I've used this software for 6 years..

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan K.

Decent Product - Lousy/Unfriendly Support

2014-06-26

The software itself is decent and fairly easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Susan B.

not happy

2014-12-04

It is easy to use and I liked it at first but, sometimes the payment entries work and sometimes they don't, so i always have to go in and make adjustments which are time consuming.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more