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SimplePractice vs Luma Health Comparison

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Overview

Category Leaders

Practice Management Software with HIPAA-compliant EHR, mobile Telehealth, autopay and more for therapists, psychologists,...

Category Leaders

Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,661

703

59

10

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

5

4

3

2

1

38

11

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.
What I love most is the ease and simplicity of the program that offers so much. It’s like having an assistant to help you with all of the paperwork without the high cost of payroll.
I appreciate the ease at which everything is located and available. The site is very easy to navigate and set up and you feel confident everything you need to be successful is at your fingertips.

Pros

There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
It is extremely user friendly and is of excellent quality. Lets not forget that their team is extremely helpful and always follow up.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.

Cons

I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.
This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.
My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.

Cons

This was unacceptable and rendered the online booking useless.
Aside from the usual system lag (may it have been the software or poor connection) I would overall say Luma covers mostly everything a medical practice would need in terms of patient engagement.
Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied.
  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features134
  • @mentions
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Chart Audit Tools
  • Client Database
  • Client Portal
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Submission
  • Eligibility Verification
  • Email Invitations & Reminders
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • Feedback Management
  • File Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Medical Billing
  • Medical History Records
  • Meeting Management
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Role-Based Permissions
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Security Auditing
  • Self Payment
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Softphone
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Team Notes
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features72
  • @mentions
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Biometrics
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Chart Audit Tools
  • Client Database
  • Client Portal
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Submission
  • Eligibility Verification
  • Email Invitations & Reminders
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • Feedback Management
  • File Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Medical Billing
  • Medical History Records
  • Meeting Management
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Planning Tools
  • Practice Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Role-Based Permissions
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Security Auditing
  • Self Payment
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Softphone
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Calendars
  • Team Notes
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations5
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations12
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Practice Fusion
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne

SimplePractice vs. Luma Health

See how SimplePractice and Luma Health stack up against each other by comparing features, pricing, ratings, integrations, security & more.