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SimplePractice vs Waitwhile Comparison

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Overview

Category Leaders

Sign up for a free trial today to see why more than 100,000 health and wellness practitioners trust SimplePractice to run their business.

Waitwhile is a waitlist app & queue management system, built to eliminate wait times. Trusted by 10k+ businesses incl. IKEA & Lululemon.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

59

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,668

705

59

10

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

5

4

3

2

1

38

8

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.

MM

Manisha M.

What I love most is the ease and simplicity of the program that offers so much. It’s like having an assistant to help you with all of the paperwork without the high cost of payroll.

SB

Sara B.

I appreciate the ease at which everything is located and available. The site is very easy to navigate and set up and you feel confident everything you need to be successful is at your fingertips.

VO

Vanessa O.

Pros

The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.

Mats Alexander M.

Waitwhile has transformed our queueing operations and improved our customer satisfaction significantly. It's simple to set up, offers a great user experience and is very reliable.

MB

Mikael B.

The overall experience was great and our customers liked the system and found it easy to use for the most part. We had several questions about integrations and software issues that went unanswered.

LM

Lauren M.

Cons

I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.

JoAnne L.

This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.

AY

Amy Y.

My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.

KB

Kayla B.

Cons

Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.

SW

Sofia W.

The software has a hard time feeding off each other, for example my computer does not link up to the tablets we use at times.

DF

Dawn F.

The buttons are incredibly small and difficult to push.

AP

Angelina P.

  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features112
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Class Scheduling
  • Client Chart Audit Tools
  • Client Database
  • Client Management
  • Client Portal
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Submission
  • Eligibility Verification
  • Email Alerts
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Facility Scheduling
  • Faculty/Staff Management
  • File Management
  • For Mental/Behavioral Health Practices
  • For Restaurants
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prioritization
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Public Waitlist
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Team Notes
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Video Consultations
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Workflow Management
  • Total features52
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Class Scheduling
  • Client Chart Audit Tools
  • Client Database
  • Client Management
  • Client Portal
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Submission
  • Eligibility Verification
  • Email Alerts
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Calendar
  • Facility Scheduling
  • Faculty/Staff Management
  • File Management
  • For Mental/Behavioral Health Practices
  • For Restaurants
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prioritization
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Public Waitlist
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Resource Scheduling
  • Role-Based Permissions
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • SSL Security
  • Secure Data Storage
  • Secure Messaging
  • Self Check-in/Check-out
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Team Notes
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Video Consultations
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Workflow Management

Integrations

  • Total integrations5
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations3
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne