SOAPware Pricing, Features, Reviews & Comparison of Alternatives

SOAPware

Cloud-based electronic health recording solution

3.98/5 (26 reviews)

SOAPware overview

What is SOAPware?

SOAPware is an electronic health recording (EHR) solution that offers integrated electronic medical recording (EMR), e-prescription and billing features. It is a complete clinical suite with modules for appointment management, document management, a patient portal, and others. The solution is offered by SOAPware Inc. headquartered in Arkansas, United States and is suitable for medical practices of all sizes.

SOAPware can be installed on-premises or hosted in the cloud. The product offers a professional scheduling feature for both doctors and patients to book appointments across multiple facilities. Patients can also leverage the advantage of an advanced appointment finder which only highlights available slots for booking. The solution offers built-in evaluation and management coding wizard that documents the encounter as well as offers suggestions to enhance service level at each visit.

SOAPware can integrate with multiple devices and import results from Welch-Allyn vitals machines, IQMark, Brentwood Holter, Spirometry and others, and pull these into the patient’s report for charting purpose. Hospitals can build and save all types of medical reports in a centralized patient database and generate useful insights for research purpose. It also includes an order entry system through which hospitals can place, manage and track orders directly from the patient chart. Hospitals can also create patient education materials and share it with them to enhance the quality of care.

The e-prescription feature allows users to recommend medication electronically and share prescription with the in-house pharmacy. SOAPware is suitable for all the major domains of medical industry such as family practice, general practice, pulmonary disease, internal medicine and others.
www.soapware.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SOAPware screenshot: Access SOAPware across multiple devicesSOAPware Demo VideoSOAPware screenshot: Import documents and records from various sources into SOAPwareSOAPware screenshot: SOAPware offers rich and customizable templates for recording and charting

SOAPware user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.5
  4.2
  4.5
Thomas Miller

SOAPware is an excellent program designed by a physician

Reviewed 2015-11-24
Review Source: Software Advice

Pros
Very easy for the end user to customize. Company was started an is owned by a physician who understands what we want in an EMR.

Cons
Like all EMR software companies development over the last several years has been dominated by government mandates for meaningful use.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kofi Doonquah

Easy to use but often slow

Reviewed 2016-05-20
Review Source: Software Advice

Pros
Very user friendly and very intuitive to use. It is highly customizable. It appears like a paper chart. It has good technical support. They do listen to input from users and make the changes when they can most times. It is integrated system with billing/practice management and EMR/patient's documentation. Additionally, it is a good value ( one of the least expensive software software)

Cons
Since the upgraded a few years ago, the system has gotten slower to use and often freezes up. The system also does not work consistently with Dragon dictation system. There was an issue with the mouse jumping around which continues today although there have been modest improvements over the years.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Cynthia Weinstein

Soapware limits

Reviewed 2017-01-08
Review Source: Capterra

I have used Soapware since 1999. It was a great, inexpensive product that was flexible and easy to use. However, Docs, Inc. is not moving fast enough to keep up with the changing medical landscape. The government mandates have ruined this software package because they concentrated on that instead of making it easy to use. I went to the cloud-based system and it is slow, frequently freezes and loses data. I have the entire software shut down on me at least 3 times a day on average--most of my staff and the other doctors in the practice have even more trouble. There is no working dictation available and it is not designed for an iPad. Although the customer service is excellent, they cannot solve their problems. The practice management software is awful--you cannot run necessary reports--e.g. find office visits that have not been billed and copays do not show up anywhere until the visit is posted, making the end of day balancing very difficult--not everyone gets their charges in the same day. At one time there were several months when the statements going out to patients were wrong. I spent hours sending out refunds to patients that were given incorrect amounts to pay--and this is expensive (checks, envelopes, postage, time)--I tried to get the company to discount for a month given the problems and they offered me training. I needed software that worked, not training. Billing companies do not want to work with it because it is so slow and lacking the features making it easy to use. Again one example--each line of billing has to be clicked and diagnosis added individually (if you use a billing company to post charges). Now Soapware is concentrating on Direct Primary Care when it is their software that needs work. We were also unable to use outside programs for reporting--Prime Registry through the ABFP as an example--because the reporting in Soapware could not give them what they needed. Getting simple reports--like a breakdown of population by race was time-consuming and cumbersome. I contacted support and I had to run lists of each individual race, put that on an xls file and add the numbers to get this simple report (needed to apply for CPC+). I could say a lot more but we are actively looking for a new vendor. The good news is that they are helping us with trying to figure out data transfer. I wish their product was as good as the support people who work there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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William Henry

Good EMR lacking in reporting functions

Used daily for 2+ years
Reviewed 2017-09-12
Review Source: Software Advice

None

Pros
Easy for staff and clinicians to tailor to their environment. The software and support are inexpensive.

Cons
Reporting tools are lacking. You cannot pull quality reports and the practice management reports are extremely basic without any ability to customize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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javier valadez

Solo Practice

Used occasionally for 2+ years
Reviewed 2017-04-12
Review Source: Software Advice

So I have only used SopwWare since at least 2010. It has changed and become more complex, I suspect secondary to all the changing regulations. I have been determined to learn the the new requirements and software changes. Despite all that, I do think that my quality of care, documentation, payments and interactions with patients has resulted in significant care improvement. The likeliness to a chart made finding data intuitive. Customer support is excellent. I would recommend this product. I would like their HISP to be more widely accepted, that's my only beef

Pros
as above

Cons
as above

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SOAPware pricing

Pricing options
Subscription
View Pricing Plans

Contact SOAPware for a quote

SOAPware features

API
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Client Portal
HIPAA Compliance
Reminders
Third Party Integration

Activity Dashboard (212 other apps)
Automatic Notifications (156 other apps)
Claims Management (166 other apps)
Compliance Management (173 other apps)
Customizable Reporting (138 other apps)
Document Management (151 other apps)
Document Storage (126 other apps)
Records Management (204 other apps)
Reporting & Statistics (217 other apps)
Self Service Portal (143 other apps)
Workflow Management (158 other apps)

Videos and tutorials

Additional information for SOAPware

Key features of SOAPware

  • E-prescribing
  • Schedule reminder calls
  • Multiple calendar view
  • Standard and customized charting
  • Patient portal
  • Instant medical history integration
  • HIPAA compliant
  • Order entry system
  • Place, manage and track orders
  • Create and schedule custom resources
  • Task management
  • Third party integration with Welch-Allyn, IQMark and more
  • Appointment management
  • Professional scheduling
  • Document management
  • Billing service
  • Export reports in multiple formats
  • Drag & drop interface
  • Generate periodic and custom reports
  • API
View All Features

Benefits

• SOAPware EHR connects with the in-house pharmacy which allows doctors to directly share the e-prescription with the pharmacist for an efficient workflow.

• The product supports multiple device integrations through which doctors can directly pull patients' medical reports from Welch-Allyn machines, IQMark and Brentwood Holter for integrated charting.

• Patients can pull their medical history from any previous source or can create a fresh portal to profile their information.

• With RealChart feature, doctors can add handwritten notes, pictures, and documents to any section of the patient chart.

• SOAPware offers multiple ways to enter data that includes smart text, speech recognition, free text (typing or dictation), scanning of paper encounter forms, and dictation.