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Automated growth platform for medical practices

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SocialClimb Features

Features Summary

Functionality

4.6

/5

67

Total features

73

7 categories

SocialClimb features

A/B Testing
AI/Machine Learning
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Brand Tracking
Business Rules Management

Common features of Marketing Automation software

A/B Testing
API
Activity Dashboard
CRM
Campaign Analytics
Campaign Management
Conversion Tracking
Customizable Branding

Price starts from

400

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

67

Price starts from

400

Per month

Total Features

73

Unique features

  • Response Management

  • Social Sharing

  • Review Monitoring

  • Business Rules Management

Functionality

4.7

/5

191

Price starts from

40

Per month

Total Features

86

Features in Common

14

Unique features

  • Patient Communications

  • Marketing Automation

  • Audience Targeting

  • Document Management

Functionality

4.4

/5

258

Price starts from

0

Per month

Total Features

114

Features in Common

18

Unique features

  • Forms Management

  • Facility Scheduling

  • Appointment Scheduling

  • Role-Based Permissions

Common SocialClimb comparisons

Reviewers who mentioned features said:

JF
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Jessica F.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SocialClimb, Perfect Match of Technology and Healthcare

Reviewed 3 months ago

From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next.

Pros

While there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant.

Cons

Truthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs.

Vendor response

Hi Jessica, thank you for taking the time to leave us such a kind and thoughtful review! We're so happy to hear that you've had a positive experience with SocialClimb, and your feedback is appreciated as we work to enhance our platform. We look forward to continually serving you as you achieve your marketing goals. Thank you for being part of the SocialClimb community!

SV
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Sotheary V.

Health, Wellness and Fitness, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Switching to different reviews & rep platform

Reviewed 2 years ago

Was not engaging enough to use Social Climb as a dashboard- managed reviews directly on original platforms instead.

Pros

Gets the job done when it works. Writing more to meet character requirement in this section.

Cons

Our field guys were having a lot of issues with using social climb, often times it not working right in front of the customer. They eventually didn't feel like trying to use it because it wouldn't work half the time. Social Climb is also a lot of money every month. ($1,000/mo) We're switching to a platform that offers the reviews & reputation, social media management, email, chat, and more for the same price.

Vendor response

Thank you for your review. We are sorry your experience with the SocialClimb platform was not a success. Please reach out to marketing@socialclimb.com to discuss your experience further.

LS
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Lori S.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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So happy I used them twice!

Reviewed 3 months ago

I used social Climb at my last practice. I was on the implementation team and loved working with [sensitive content hidden]. Imagine my surprise when I switched healthcare systems and found that my new company also uses SocialClimb. I love the intuitiveness of the product. I like that everything is in once place. I find some module tricky to use but with the help of my manager, I'm always able to get what I need.

Pros

I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand.

Cons

I find the process of adding providers a little tricky

Vendor response

Thank you for your review, Lori! We're so grateful for the opportunity to work with you again, and glad to hear that SocialClimb is supporting your needs. As we work to enhance our platform, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community!

MA
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Monica A.

Medical Practice, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tri-State Orthopaedics review

Reviewed 3 months ago
Pros

The easy of collecting reviews from patients and responding to the reviews. Having all the review sites that a patient can give feedback plus the private reviews option is great for our internal use. Collecting surveys is also very helpful for accreditations process.

Cons

Not always easy to find how and where to make changes to our platform.

Vendor response

Thank you for your review, Monica! We're happy to hear that SocialClimb has simplified your workload. Your recommendations are extremely valuable as we work to continually enhance our platform. Stay tuned for updates! Thank you for your support.

MS
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Molly S.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Tool for managing Digital Marketing & Reputation Management

Reviewed 3 months ago
Pros

Social Climb's team has been very personable and easy to work with from the beginning. The initial set up was a breeze and making changes and adjustments along the way has been simple with the help of our account manager. We have recently implemented more features available within the platform and look forward to using the data produced by Social Climb to better monitor our marketing efforts.

Cons

I came into the process after the decision had been made to purchase the services. So I did not have an opportunity to see all the different aspects available to us. But this was an internal issue, not a complaint with Social Climb. I have no complaints with the Social Climb team.

Vendor response

Thank you so much for your kind review, Molly! We're honored to support your digital marketing efforts, and grateful to hear that you've had a positive experience. We look forward to continually cheering you on! Thank you for being part of our community.

SM
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Sara M.

Hospital & Health Care, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Community Hospital Review

Reviewed 3 months ago
Pros

The ease of use for our users as well as the intuitive layout of the system. It's easy to know where to go to get information you need. Also the reporting proves to be very helpful in keeping admin up to date with little effort from those managing it.

Cons

The integration is hard to understand and follow for a typical user but our IT team is able to work with support to get through that aspect. There is the inability to respond to updated review so there is still a need for checking Google for reviews.

Vendor response

Thank you for your review, Sara! We're grateful for the opportunity to support your efforts. As we work to amplify our platform and services, feedback like yours is incredibly valuable. Thank you for your support and for being part of our community.

SE
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Sydney E.

Hospital & Health Care, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SocialClimb Review

Reviewed 3 months ago
Pros

I like that socialclimb is giving us real time data and notifications about our patients experiences. It is able to easily pull reports and pull different data points. Customer Service [sensitive content hidden] are amazing! They get back to you same day and are always very helpful.

Cons

I have worked in SocialClimb for a little over 2 years and use it daily. They have navigation set up nicely, but I am always having little issues getting exactly what I need. However, this is most likely user error as customer service is able to help the majority of the time.

Vendor response

Thank you for your review, Sydney! We're so happy to hear that SocialClimb has provided valuable patient insights. Our team is passionate about simplifying our customers' workloads, and we're grateful for the opportunity to serve you. As we work to enhance our platform, please don't hesitate to reach out with more suggestions. Thank you for your support!

SK
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Steven K.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Review Management

Reviewed 3 months ago
Pros

SocialClimb helps us manage our reviews across all of our locations and physicians. Since implementing SocilaClimb our number of reviews have skyrocketed.

Cons

It would be great to see the implementation of AI to provide automated and custom responses to reviews. SocialClimb can automatically send responses but they are not customized per review.

Vendor response

Thank you for your review, Steven! We are honored to be a part of your success, and look forward to continually cheering you on. SocialClimb is consistently looking for ways to amplify our services, and we appreciate your thoughtful feedback. Stay tuned for updates! Thank you for your support and for being part of our community.

CP
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Cody P.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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REAL results and outstanding customer support

Reviewed 5 years ago

I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across...

Pros

Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.

Cons

There's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.

LS
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Lyndsay S.

Medical Practice, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Comprehensive Reputation Management

Reviewed 3 months ago

Our SocialClimb experience has been great and we hope to continue the relationship.

Pros

Social Climb is very easy to use and you can set up as many alerts as you prefer to monitor reviews. It is a secure platform where you can respond and manage reviews all in one dashboard.

Cons

It can be expensive for additional features that can assist with marketing efforts

Vendor response

Thank you for your review, Lyndsay! We are grateful for the opportunity to work with you, and glad to hear that you've had a positive experience with our platform. We are always looking for opportunities to enhance our services, and appreciate your thoughtful feedback. Thank you for choosing SocialClimb!

GS
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Greg S.

Medical Practice, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Generates lots of quality reviews for medical practice

Reviewed 5 years ago

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.

Pros

Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.

Cons

Because it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.

LB
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Lalana B.

Health, Wellness and Fitness, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SocialClimb

Reviewed 2 years ago

We have noticed an immense increase in reviews on social media. Our Google reviews have been growing from almost none to multiple daily reviews, and our patients, like so many others, often look to Google reviews for assistance making a decision on choosing a facility. This has been very beneficial for our business.

Pros

It's great to finally have a software in which all of your reviews can be located in one place. The software is very user friendly for researching reviews, and breaking down which reviews were left for specific providers. It's a big plus to add the feature of receiving notifications of the reviews by email for ease in a quick look at recent comments. SocialClimb quickly responds to emails and phone messages left with any questions or issues, and always trying to find resolution.

Cons

I have not used another software for reviews prior to SocialClimb to compare.

Vendor response

Thank you for your review! We are so glad that you have found SocialClimb beneficial to your business.

AS
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Allison S.

Medical Practice, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Making connections with patients

Reviewed 3 months ago
Pros

The ease of use, and the use of reviews to help with marketing and creating new patients

Cons

Ability to not send reviews to specific event types for patient appointments.

Vendor response

Thank you so much for your kind words and awarding us a five-star review, Allison! SocialClimb is committed to enhancing healthcare marketing, and we're happy to hear that you've had a positive experience. Our team is also committed to continuous improvement, so we appreciate your feedback and guidance. Stay tuned for future improvements! Thank you again for the opportunity to serve you.

MS
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Maddie S.

Hospital & Health Care, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love SocialClimb!

Reviewed 3 months ago
Pros

I love how easy SocialClimb is to use and how it allows us to monitor reviews. We give our providers monthly report cards that I think they really appreciate seeing. It also helps with our reputation management because we like to reach out to patients who leave a negative review and try to rectify the situation. They really appreciate those efforts.

Cons

I wouldn't say there are many cons but it would be nice if the mobile app worked better.

Vendor response

Thank you for your kind review, Maddie! We are grateful to hear how the SocialClimb platform has served you. As we continually work to enhance our platform, feedback like yours is valuable. Thank you for your support!

AW
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Ashley W.

Medical Practice, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GREAT Reputation Management

Reviewed 3 months ago
Pros

SocialClimb has significantly increased our reputation on Google, it has helped spread awareness of our brand and it has helped internally with our surveys being able to show opportunities for improvement

Cons

I love the postcard marketing platform, but the price is out of reach for my doctors.

Vendor response

Thank you for your review, Ashley! Congratulations on your success with our reputation management tool! We're honored to support you, and look forward to collaborating with you in new ways. Your feedback is appreciated as we look for ways to enhance our services. Thank you for your support!

SB
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Sara B.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impactful Review Generation

Reviewed 2 years ago

Customer service and technical support has been excellent.

Pros

The platform has done an excellent job generating patient reviews for our practice. Prior to requesting reviews through social climb, we were mostly getting dissatisfied patients leaving reviews on Google. We knew most patients were actually very satisfied with the care we provide and invitations to review have confirmed that. We have improved our Google star rating by 2.25+ points at our five locations in about 6 months.

Cons

I don't have any complaints to offer. The dashboard is great and easy to navigate.

Vendor response

Thank you for your review! We are so glad you have seen improvement in your ratings!

BP
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Blair P.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Innovative and ever-evolving solutions for reveiws and patient centered data.

Reviewed 5 years ago

Excellent customer service combined innovate product evolution make them an ideal partner for us.

Pros

It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

Cons

Candidly, very little not like. If I had any feedback, it'd improved reporting capability, which is good now, but could always improve.

TW
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Tara W.

Medical Practice, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Everything I need in one place!

Reviewed 3 months ago

Pretty seamless. It makes receiving and replying to reviews easy!

Pros

Takes the work out of requesting feedback, and it gives me a chance to quickly and concisely respond to every client review. We have a number of reply options to choose from and can modify them as needed.

Cons

Originally we got notifications from both Google and Social Climb for each review that came in. It would have been nice if an explanation on how to turn off the Google notifications for Social Climb reviews had been incorporated in the introduction to the service.

Vendor response

Thank you for your review, Tara! We're so glad to hear that our platform has simplified your workload. We also appreciate your feedback as we work to enhance our services. Thank you for being part of our community.

PP
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Paragi P.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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patient reviews

Reviewed 2 years ago

excellent !!! [SENSITIVE CONTENT] is very good and responsible

Pros

looks like it is working for patients for google reviews , which we were never been able to get reviews like this,.

Cons

in the beginning i had hard time to connect with them, the appraoch was not explained properly , we corrected few thing in soft ware , resolved the issue .

Vendor response

Thank you for your review! So glad we were able to resolve any issues and get you the results you wanted.

CB
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Chris B.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Save time

Reviewed 2 years ago

Overall, the time savings is 100% worth the investment. I used to manage the Google for Business profile for one doc at one clinic. It took me several hour each month to keep up with it, and sometimes more when there were changes. The ease of having it on one dashboard, so I can quickly get in, make any minor changes to hours, in on location, respond to reviews and be done is amazing.

Pros

The ability manage multiple Google for Business in one place. I can quickly log in and respond to the reviews for all of our doctors, on one dashboard. I can create Google For Business posts and upload them on the dashboard across all of the profiles, or for one specific individual.

Cons

As easy as it is to manage the GFB profiles, I have a bit a hard time managing finding other platform profile tools, and understanding what each option is, is not always intuitive.

Vendor response

Thank you for your feedback! We would love to talk about platform profile tools and options that need to be clarified! Please reach out to marketing@socialclimb.com.

JK
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Jennifer K.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Social media acceleration!

Reviewed 5 years ago
Pros

Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

Cons

They have a little more development to do for analytics but overall, we are very happy!

SB
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Sarah B.

Health, Wellness and Fitness, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helps to spot inconsistencies within various locations

Reviewed 2 years ago

SocialClimb has greatly increased the number of reviews on various platforms (Google, Facebook), which was our ultimate goal in partnering. Therefore, we've had a positive experience.

Pros

We have multiple office locations synced with Social Climb, so we're able to monitor and compare reviews and rating for all locations in one spot. While unfortunate for our Google presence, when we see several negative reviews come in, it's helpful to know exactly what the issue patients are experiencing is and where they are experiencing it.

Cons

I think there could be better reporting tools.

Vendor response

Thank you for your review! We are so glad your review numbers have gone up. We would love to hear more about the reporting that your are missing. Please reach out to us at marketing@socialclimb.com.

AK
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Abby K.

Medical Practice, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Review for social climb

Reviewed 3 months ago

Overall I would say my experience with social climb has been good! The fact that I couldn't rate the customer support because I have never needed them is a great sign.

Pros

I like the navigation aspect. You are able to navigate freely and have a clear workflow so if you click something you know what your clicking. Easy to use system in other words.

Cons

Attaching an individual to their review. There are many times that I have issues finding the correct patient to attach their review to. Normally the system gives you the people they sent invites to that day however it seems the system has some bugs to fix.

Vendor response

Thank you for your review, Abby! Feedback like yours allows us to continually enhance the SocialClimb platform. Stay tuned for updates. Thank you for your support and for being part of our community.

AP
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Andrew P.

Hospital & Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Social Climb

Reviewed 2 years ago
Pros

The SEO and reputation management that we receive from automated review generation is very impactful to the digital footprint of the practice. The customer service team is top notch.

Cons

For what it is designed to do and for our expectations, if I were to list any Cons it would be very nitpicky.

Vendor response

Thank you for your review! We are so glad that you have had a good experience with our customer service team and platform features.

HZ
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Heidi Z.

Health, Wellness and Fitness, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Notification are instrumental to online reputation management

Reviewed 2 years ago
Pros

The notification for reviews are timely and valuable. They allow us to share customer feedback with our staff. Because of the structure of the notification set up we are able to respond same day or next day with standard responses, allowing us to have effective workflows and meaningful interactions with our clients.

Cons

It would be nice if Yelp could integrate with Social Climb better from the review perspective.

Vendor response

Thank you for your review! We are so glad that you have found effective workflows and meaningful patient interactions when using our platform.