Solutionreach Pricing, Features, Reviews & Comparison of Alternatives

Solutionreach

Optometry, Dental, Appointment Reminder, Patient Engagement, Plastic Surgery software

4.03/5 (177 reviews)

Solutionreach overview

Pricing

Starting from
$299/month
Value for money

Devices

Web-based

Markets

United States

Support options

Online Support, Phone Support

Solutionreach reviews

Excellent
89
Very good
49
Average
11
Poor
11
Terrible
17
Value for money
Features
Ease of use
Customer support
  3.7
  4.0
  4.1
  3.9
Lindsay Crocker

Solutionreach

Used daily for 1-2 years
Reviewed 2018-08-13
Review Source: Capterra

Overall experience is a positive one!

Pros
Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons
The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Grace Cohen

Long time user

Used daily for 2+ years
Reviewed 2020-01-29
Review Source: Capterra

We had SR for many years and in the beginning they were very helpful. Then I suppose they got bigger and they no longer answered phone calls and switched their support system over to chat based only. The newsletter editing software has poor functionality and we used to be able to call in and have help in creating things until the company grew then that was no longer an option. We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Pros
We like this most for the amount of customization and control we had over how messages were sent out. We also liked that we were able to generate lists easily and send emails and newsletters to specific groups. The check in feature was also very helpful in the aspect of verifying patient info and signing forms

Cons
The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything. The forms would only save in .pdf format and our ehr system only allows us to import .jpgs. Also if the system were down for a period of time there was no alert or indication that patients were not getting messages, some type of alert would have been helpful. We added Doctible on as well because SR had no option of sending out a survey post appt other than emailing it (no texting)

Response from Solutionreach


Thanks for the review, Grace! Glad you've been able to accomplish so much with Solutionreach. We do still offer phone support if you're not able to get the help you need over chat. You can see your support options when you login to our online community at https://community.solutionreach.com/s/my-support/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Moriah Catron

Solution Reach Easiness

Used daily for 2+ years
Reviewed 2019-11-12
Review Source: Software Advice

Pros
What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients. A lot of patients now days won't answer their phones if they don't know who is calling. But when you are able to get ahold of them via text message, it makes things so much easier.

Cons
What I likes least about Solution Reach isn't much. The only thing I can think of is when you can't reach a patient through their landline. But aside from that small thing, I have no complaints with the use of this software. It's been a huge help to the office that I work in.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Michael Nelson

RUN FOR THE HILLS!

Used daily for 2+ years
Reviewed 2018-09-19
Review Source: Capterra

Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail.

Pros
When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that.

Cons
Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices. When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Shelly Moore

Solutionreach for a independent practice

Used daily for 2+ years
Reviewed 2019-08-27
Review Source: Capterra

My overall experience was very positive and would likely still be using them today if we would not have been forced to change EMRs and now has an already built in system similar to this.

Pros
I loved the ability to add this software to our office as out EMR was lacking this feature. The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures!

Cons
Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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JESSICA FRIER

SOLUTION REACH

Used daily for 2+ years
Reviewed 2019-10-31
Review Source: Capterra

AWESOME, IMPLEMENTATION QUICKLY AND EFFECTIVE, CUSTOMER SERVICE FOLLOW UP CONTINUALLY TO ENSURE THE SOFTWARE IS MEETING THE DEMANDS OF THE COMPANY.

Pros
EASE OF USE, GUARANTEED TO WORK AND THEY MEAN THAT, CUSTOMER SERVICE EASY TO REACH, FRIENDLY NAVIGATION THROUGH THE SITE / PORTAL

Cons
I HAVE FOUND IT DIFFICULT TO COORDINATE MULTIPLE USERS EFFECTIVELY AND EFFICIENTLY - GIVING EVERYONE IN THE OFFICE ABILITY TO USE THE SOFTWARE TO ITS FULLEST EXTENT.

Response from Solutionreach


Thank you for the review, Jessica!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sonya Graves

Former Solution Reach User

Used occasionally for 2+ years
Reviewed 2019-10-31
Review Source: Capterra

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version. We no longer required a separate program for these features. Ending our contract proved to be difficult to say the least and the "manager" handling it was very dissapointing compared to the customer service experience we had received up to that point. Once we started the process of ending our contract, professionalism and customer service was extremely ugly.

Pros
Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation. Customer service was always helpful and prompt.

Cons
There wasn't much we didn't like about the performance of the software. We utilized it well and our patient communication was exceptional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jeremy Fairbourn

Solutionreach for Dental Office

Used daily for 1-2 years
Reviewed 2019-08-20
Review Source: Software Advice

We are able to better multitask and allow greater communication with our patients.

Pros
It allows patients to communicate and our office to communicate, while freeing up the team members to perform other functions. It also can be utilized outside of office hours.

Cons
Cost. Also crashes about every month, necessitating us to restart and call the company to get them to patch and fix the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jason Foote

Great software with lots of functionality

Used weekly for less than 6 months
Reviewed 2020-01-24
Review Source: Capterra

This has been a great software overall, and I love the online knowledge database and community... lots of answers there for things I can't figure out. I love how well it integrates with our EMR as well.

Pros
This is great for our optometry practice. There are lots of tools that are very easy to use and very helpful in communicating with patients and maintaining patients. So much of this is automated and customizable. I can send reminders on a schedule that I choose, by email or text or both. I can send invitations to leave a review on Facebook or Google or to an internal source. I can direct message with patients by sending them "text" messages, and they can reply to our business number with a text - but it comes to Solutionreach. Lots and lot of neat things

Cons
There are a few things I wish were more customizable. Speaking specifically of the reviews, I wish there were a way to send a review just for Google or just for Facebook. Every additional click that someone has to make to leave a review makes it less likely that it will actually happen. Overall, though, really happy with this.

Response from Solutionreach


Thanks so much for leaving us a review, Jason. If you ever want to submit your ideas for improvements, you can click the blue "Feedback" button in the bottom left from within Solutionreach. Our team reviews any feature requests that come in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sarah Koehn

Very unhappy with this company.

Used daily for 2+ years
Reviewed 2019-09-19
Review Source: Software Advice

Solutionreach does not allow me to control my business how I want to.

Pros
The software did get reminders and recalls out to patients as expected.

Cons
Company was too controlling. When we would try to change or customize, the company would change our preferences. I also felt the service was too expensive for what was provided. But the biggest complaint I have is that we were told that after a one year contract we would not longer be on a contract. So when we decided to use a different service, the company claimed we had a contract to continue, which they could not produce. They refused to stop the service, they refused to stop charging us monthly, and even when we physically deactivated patients so they wouldn't receive the messages, the company REACTIVATED them. This borders on dishonest. There are much better choices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Solutionreach pricing

Starting from
$299/month

Pricing Includes SR Platform and SR Conversations

Solutionreach features

Appointment Management
Messaging
Mobile Access

Additional information for Solutionreach

Key features of Solutionreach

  • Appointment Reminders
  • Multi-Office
  • Patient Scheduling
  • Recurring Appointments
  • Appointment Scheduling
  • Rescheduling
  • Two-Way Messaging
  • Payment Reminders
  • Online Booking
  • SMS Messaging
  • Email Reminders
  • Patient Education
  • Appointment Scheduling
  • Patient Portal
  • Scheduling
  • Recall Tracking
  • Multi-Physician

Benefits

Best in class Dynamic Messaging, Appointment Reminders, Recare, Survey, Email, Practice Marketing, Two-Way Texting, Online Scheduling, Online Reviews, etc. Everything you need to communicate, re-engage and market to your employees.