Systems 4PT Reviews - Pros & Cons, Ratings & more

Mercury Medical

ClinicSource

PtEverywhere

WebPT

HENO

Therabill

TheraOffice

Systems 4PT is an electronic medical records (EMR) solution for physical therapists within the outpatient rehab industry. The cloud-based solution offers tools for managing billing, collections, schedules, appointments, progress tracking, documentation, and business performance.

Systems 4PT

Web-based

Owner

The owners are great people that are reachable and the customer support is excellent. I used them prior to selling my previous practice and when I opened another one have continued to use them.

The staff is accessible and helpful, always kind and supportive even when we get frustrated.

Owner/President

Always support available who are very courteous and helpful.

They have partnered with us at every phase and are truly interested in our success.

Office Manager/Owner

Their customer service is top notch. If we need support, it is resolved quickly and professionally.

Good pricing, good customer service, simple platform.

Administrator

There are only little things that pop up that are frustrating to our therapists - like the inability to copy and paste.

Director

I have constantly been impressed with the team they have built and how they address the every changing EMR landscape.

Customer support team was generally friendly and helpful.

The lack of common features such as cut / copy / paste or undo.

The process for creating reports is long and cumbersome, especially since there are so many options and no descriptions of what each report is for at my fingertips. No Spanish option for ACI.

Owner, PT

The manager reports and outcome reports are confusing and at times can seem conflicted. Revenue reports are different  between menus.

Switching from paper to Systems4PT has been a very positive experience. It has made our practice more efficient and documentation is faster and more complete.

Vice President

Systems4 allows our clinics and therapists to work efficiently and focus on their patients. We have been with S4PT for 10+ years and it has helped facilitate our growth and development as a practice.

The most effective feature is that once Therapist and Front Desk documentation is completed, S4PT will prepare the claim, add any modifiers, and electronically submit through the clearinghouse.

The other two are owned by Battery Investments and Catalyst investments. I like being able to call the owner.

It is easy to use and easy to train new staff to use the software. We have been in practice for 16 years and the last four years with Systems4.

User friendly, rapidly adjust to suggestions and industry changes, intuitive nature of it.

Our Executive Team reviews every EMR, every two years to insure we're using the best.   With the fastest notes, best compliance, increasing reimbursements per visit and now with attractive graphics, nothing is in the same league.   

Review

The BEST Software for any PHYSICAL THERAPY PRACTICE

We feel this software is not a good fit for us, a therapist-owned and ran start-up therapy practice. There were limited OT evaluation and outcomes measures templates compared to PT.  Overall, our experience with Systems4PT was horrible, time-consuming, and not intuitive, simple, nor streamlined enough for us. Our recommendations for improvements to hide our financial and billing information from therapists and other recommendations fell on deaf ears.  It appears they do not want to hear and/or serve the needs of individual customers.  Initial orientations to the software were lengthy and too much information to absorb. We were also led to believe the platform would work on both Windows and Mac. This was half right. The billing and scanning only works on Windows while the documentation system can be ran on a Mac.  You can't have all the systems open on the same computer at the same time. You have to log in and out, in and out, in and out of each system if you're using the same computer. This can be time-consuming.

Didn't work for our practice

Overall, good.  It helps to make sure I'm in the black with MIPS.  But cons about the software keep me on the lookout for other user friendly programs that will also provide the same level of MIPS support that S4PT does.  At some point, competitors will catch up, so hopefully they'll get more user friendly.

S4PT review

Hi Tom.  Thank you for your feedback.  ACI-P is now being installed on a regional basis.  We hope these changes alleviate your concerns.   You're welcome to call us anytime with questions about collections.  Support will email you the Reports Video Training Library.   Please note the pop up bubble (left click patient name), the bottom row shows remaining visits, ending auth. date and remaining net Medicare Cap dollars. All of this information is also listed in the header of each eval, daily note & re-eval.   Finally, cut & paste is one of many features that we're adding to our EMR around new year's.   

Excellent experience.  The owners are great people that are reachable and the customer support is excellent.  I used them prior to selling my previous practice and when I opened another one have continued to use them.  Both practices grew and continue to grow rapidly. 

Excellent software !

Hi Todd,

Cut & paste will be one of many features in our next EMR update.

VERY HAPPY that we made the change to Systesm 4PT.

Much better than my last two EMRs.

The biggest benefit is the front end loading of information based on the patient's input into the ACI (Automated Check In).  At first this was not our favorite move, but seeing how the therapist's time is cut so dramatically, it is very well worth the front end inconvenience.  

Systems4PT - Excellent forward thinking!

HI Wendy,  cut & paste is one of many features that we're adding to our EMR around new year's.   

I regularly review EMR software, as it is important that we stay on top of compliance and efficiency.  When I heard about the recent eval code changes l once again reviewed every EMR to see their approach.   If you've done the same you've noticed that most EMR's lay out the complex new rules and then give you multi step check lists to process.  These approaches look like they will take quite a while to complete.   Systems4PT's work flow was very different.  After I documented the eval, their software searched for related complexities and presented them to me.  I didn't have to hunt through any lists.  This immediately made sense to me because in all of the systems, the complexities have been documented in the evals.  It seems like a waste of time to document complexities a second time.

What attracted us to Systems4PT was their G-Code and PQRS work flow.  Again, these are 80% faster than anything else we've seen.  While we haven't been audited, we also don't have rejections and don't have PQRS take backs.

The more I look at other software, the more I appreciate Systems4PT

Medicare compliance

Overall the system works despite needing upgrades. The customer support has been fantastic. I will not be changing systems anytime soon despite the cons listed. 

Systems Review

Having been the original user, I have seen S4 grow with the expanding business of PT/OT.  I have constantly been impressed with the team they have built and how they address the every changing EMR landscape.  S4 carefully studies the proposed changes of such as Medicare, anticipates what the EMR needs will be and programs accordingly.  They have been so frequently way ahead on implementation--this makes a difference for both compliance and bottom line.  Their model increases efficiency and time frames for collections--again bottom line net gain.  Having used other systems, I have found S4 to be easily incorporated for both students and new employees.  No longer using Systems4 PT has underlined for my whole staff what a complete and efficient system we had!! 

Systems 4 PT--The Best

Prior to systems we were using quickpractice that essentially was a word program. It didn’t catch mistakes in billing. We would have to re bill a lot, in turn having to pay another person to follow these errors. Changing to systems helped me minimize the need for additional staff saving me thousands of dollars. The charting keeps us efficient and defensible, the management side  helps me find where we need to step up our game. The staff is accessible and helpful, always kind and supportive even when we get frustrated. 

Systems 4 PT saved my practice 

Over all this software has changed our practice and I would recommend to anyone 

System4

Love their help desk and that you don't have to wait on hold. 
Love that the computer does gcodes and pqrs for us. 
Love that they imported our evaluation  templates.  Using our own Evals made switching from paper to computer much easier. 

Systems review 

My industry wide EMR search and 2 years of experience with Systems4PT

We have been using sys4PT for over 4 years. It has really simplified our doc time and increased our revenue.  The transition to the new eval codes was very easy as there was plenty of support.  Having billing and documentation on one platform makes your life so much easier unlike  what we had before.  I absolutely recommend this software. 

Great  EMR 

Giving back time on statistic and monitoring referral sources. 

Staying ahead of changes!

Hi Sharon,  Thank you for your feedback.  Support will email our current front desk and therapist training manuals.  In addition, you will receive the Corporate Reports Video training library as well as the outcomes module workflow.  This will clarify which reports track gross charges, vs. reimbursements.  Give us a call if this isn't clear.  Thanks again.

As an owner, I sleep well at night knowing S4PT is there

We are a small practice with 3 therapists.  Systems4PT is our 3rd EMR .  The first two were prohibitively slow, which is why we changed.   Particularly with Medicare, we found ourselves spending a lot of time on gcodes and PQRS (and the PQRS failed).   Systems4PT covers these topics for us, automatically.   Reimbursements is a second strong point.  Payments are much more consistent, week to week than before.   We are two years on the software, reimbursements are over 10% higher than prior.  Support is great.  I can only relate to our prior 2 EMRs, but Systems4PT answers the phone faster then either of them.  

Systems4PT review

Systems4 allows our clinics and therapists to work efficiently and focus on their patients. We have been with S4PT for 10+ years and it has helped facilitate our growth and development as a practice. I would recommend to any clinic. 

S4PT Review

Hi Max.  Cut & paste is one of many features that we're adding to our EMR around new year's.   While admin reports including visits, referrals, billing are available, we  understand, with over a dozen locations, consolidated daily overviews of this data is important.

Excellent. Customer service reliable, answers phones during normal business hours and are friendly and helpful. Now has 24/7 customer service so in an emergency can still reach someone.  

Systems 4 PT

Work lists are a lifesaver. Every fd task is listed for us.  We used to waste a lot of time on this. 

Payer rules make sense.  Our collections went up since installing. Wile the staff sometimes complains, I love that the system doesn't let anyone sign off unless the payers rules are followed.  

Scanning is very strong. Our prior system scanned to the desktop and we dragged the files to the patient's  folder.  It was scary easy to drop the files in the wrong patient's folder.   S4 scans directly into the patient's chart.   No way to make that mistake. 

I like that my staff can't log in from home if i dont want them to. Obviously PT's need to, but my old system let anyone log in from any computer. I had part time staff logging in from God knows where and I couldn't stop it.   S4 let's us control who can log in from outside the practice. 

We want more colors on the schedule.  They say that's  coming. 

Overall, a great system for us.  I'm  glad we upgraded. 

Practice Manager.  6 Therapists, used S4 for 3 years

Excellent experience - S4PT has totally turned my business around and we are now making a good profit.

Our Cash Position Has Never Been Better!

Point of care documentation is very doable. Evaluations are streamlined. Billing and collections taken care of for the most part especially with the use of the FOCUS team. Lots of reporting available for making business decisions.

Systems 4PT Reviews (2025)

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Pros and cons

40 reviews