TenEleven Features

The software is much more user friendly than most I have used in the past. Posting payments is more user friendly.

The reports are not trustworthy, posting payments and/or correcting payments is not up to standard. I bill for inpatient services and the necessary things that need to be on the claims does not pull. i.e. authorizations discharge and and intake information are not there. When claims need to be dropped to paper most information has to be manually entered onto the claim or vise versa the authorizations shows on the paper claim and not in the electronic claims.

The software support ways to manage the day to day tasks. It is designed to help you maintain compliance with policies and regulations (i.e. the treatment plan buttons in the regard as well as the treatment plan status list and it will not allow you to bill if the treatment plan is late).... Offers new templates to offer support with capturing a clinical standard of practice. Electronic billing portal and staff are generally availalbe and supportive to help you troubleshoot.

There really isn't anything I don't like about this software. I guess if I had to say what I like least is that the software operates from a remote desktop so it is not easily accessible from anywhwere

I love that 10e11 in based in NY State which means they stay abreast with what our regulatory bodies are asking for. I also like that the product is simple to use . I feel that the staff at 10e11 has been enhancing the software not only to meet the need of the requirements, but because they listen to their customers and understand that we need a software product that allows us to maximizes our patient care without having to struggle with a complicated EHR.

Although the product works extremely well for an OP setting. Our Detox and IP Units are struggling a bit due to the heavy medical comportment they require. Our physicians and nurses are looking for an easier way to manage patients without having to go into each patient chart. More of a physicians/ nursing console approach.

The record is easy to use and figure out. Like ability to toggle between patient details, ledger, charges. Vendor listens to our requests for improvements.

No user guide/manual. No hard financial close. Software problem tickets resolutions are not recorded/documented with enough detail in the notes for future reference. Not all changes to the record are documented in the release notes and user finds them as they go. Need audit trail on change management made to Procedures.

No pros were added to this review

That forms I need at times are not available and would have to "pay" for custom ones. Regulatory changes need to have the new forms loaded more quickly. The cost of adding additional users only in groups of 5. I dont like this section of the survey why cant I keep my cons short?

Program meets needs of charting, reporting, billing and accounting for our Agency. Adaptable and always updating with new and improved features. Ten Eleven welcomes and responds to user requests for improvements and capabilities. Great training and support ongoingly. Highly recommend to get practice on track with Electronic billing and client record keeping.

Sometimes there is a report that does not give me exactly what I need, however support and programming staff usually can adjust and adapt for a positive outcome.

it is user friendly and helps me to be more concise and focused on the work that i'm doing. I love the tickler system build into ECR for the comprehensive assessments and individual action plans. And i love the ease in reviewing statistics with the reports that I can run.

some of the glitches pertaining to receiving multiple alerts for the same note, but the glitches are constantly being worked on. thank you!

This software is fairly straightforward and easy to use. Even new users can figure out the basics for themselves. The company is responsive to requests and turns out software improvements based on consumer feedback quite quickly.

There are no video tutorials to refer to for training purposes or an up-to-date electronic manual with screen shots.

It is fully integrated (demographics, billing, notes, service plans, etc.) and very user friendly. Love Power BI.

Length of time it takes to get custom features. The billing functions were kinda klutzy, but that is improving.

Continuous new features and training provided. Support,when needed, is available. It is easy to learn and navigate.

The alerts as well as reports. Seems like there is always a piece of data in each report that we need and not built into the report.

I like the software because it is very user friendly and when you reach out to a rep or support, they do take the time to assist with your problem.

The reporting could be a little more robust. I am use to graphs and charts and so far haven't been able to pull reports to show the finance dept.

No pros were added to this review

No cons were added to this review