Theralytics Reviews

The customer service has truly been top notch, especially for a company newer to billing. They are extremely responsive with our questions, and receptive to customer feedback. I recommend this software to colleagues frequently. The app works perfectly, the billing is smooth, and we've never experienced technical issues. Everything is extremely intuitive, which is so improtant because we can train our staff on it very quickly. After experiencing many issues with other practice management products when I worked at other companies, I am so grateful that we found Theralytics.

Theralytics is unable to create a superbill with the full information needed for insurance to reimbursed out-of-network families. The actual direct billing is incredibly smooth, but for our private pay clients who need superbills, we've had to get creative with workarounds. They did also offer to custom-create this for us, but the price was pretty significant and outside of our budget as a small company.

We are a relatively new company and we interviewed several Practice Management Software providers before choosing Theralytics. We found that Theralytics provided all the features we needed in one package. Others may have additional features we would never use making them overly complicated and some don't have some important features as part of their system. It is also useful that they offer data collection....

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The payroll functionality could be improved. Currently, there is no way to get it to calculate holidays as 1.5x rate, so I have to do some manual calculations.

This software is easy to use and has a great interface. The customer services is top notch and they are always listening to their clients to determine what to add next to fit our needs.

I have nothing bad to say about Theralytics.

For a budding company, their fee schedule was the number one appeal as they fall in the lower tier cost-wise. That would be followed by they're responsiveness and customer service which up-front was pretty good, but then again, it had to be because the glitches and troubleshooting problems are constant. We have felt like beta testers, which was fine when the glitches were just irritating and not necessarily vital flaws, at least we thought...

The biggest con is the monumental amount of time, effort, money, delayed payments, claim resubmissions, etc., etc. you will end up having to devote to the errors inherent in Theralytics' system. Here's a partial list of the flaws we've had to deal with: 1. More than 6 months worth of miscalculated conversions of time to units, i.e. 5 units billed for a 3 hour session or 10 units billed for a half-hour...

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We apologize for your experience and welcome you to email support@theralytics.net for any troubleshooting issues. This review does not align with our core values and also does not align with the positive feedback from other reviews on Capterra. While we cannot comment on individual technical issues on this page, our CTO is more than happy to discuss any escalated technical concerns with our clients directly.

This product is user friendly in a multidisciplinary clinical setting. Our organization used this software both for Speech and Language Pathology practitioners as well as ABA clinicians. Both disciplines used this software for scheduling, data collection, and billing and have had a great experience. It is one of the only softwares that we have come across that is so easily customizable across disciplines.

Occasional crashes on the app or website, but these are addressed efficiently.

I love the ease of Theralytics, the fast customer service, the executive team that jumps in whenever issues need to be handled by them, the ease of billing, and everything else in between. I love using them in comparison to other vendors because they’re super easy, fast, reliable, affordable, professional, and highly competitive with their competitors.

The app used to be a work in progress but it was upgraded and has been showing amazing results.

This software is so easy to use. It’s a simple process to add clients, workers, and insurance. The color coded schedule makes it easy for me to see what is going on in a week's time. It was really important to me that my line therapists be able to account for their sessions on their own without me having to track them down. This software has made it so simple for them to account for sessions, whether completed or canceled. Also, the support I received from inquiry to actually using the system has been excellent.

Nothing at this point. My experience with Theralytics has been great.

The software is easy to use and works on all devices. I’ve found it easy to train new employees on it. It also streamlines most of our services and provides a central location for everything.

Occasionally, the app for the phone/tablets will glitch or run slow.

Once set up, it's intuitive and when it's not, I receive support and solutions quickly.

I wish the data collection was more inclusive of ABA related targets, though I understand that it's being developed to include additional, more advanced features.

Theralytics is easy to learn and use. Customer service is responsive and offers a personal approach to software. It can be used across disciplines for scheduling, individualizing goals, data collection/SOAP notes and billing.

Currently the SOAP notes are in a standard format, but can be customized at an extra cost. They’ve said they plan to release new upgrades including several new cost-free templates in early 2023.

From day 1, from the first interview with them reviewing the platform, EVERY single question has been answered with respect and virtue. As a small practice, the Theralytics team has been able to guide me and support me with a lot of the questions and concerns. Not only does it come with great and prompt customer service, they platform is very easy to use. both for the experienced clinician that has experience with multiple platforms, and the newest member of the team with no experience at all.

The data collection/reporting component is improving. This is not a complain at all, specifically because they are very receptive to the feedback given and support accordingly.

Our team enjoys how easy the system is to utilize for scheduling, session notes, and authorization tracking. It allows us to complete the majority of our practice management needs within one platform that is reasonably priced. The support team has been incredibly helpful, is very responsive, and willing to hear feedback about how their product could be improved.

We find that there are still many limitations within the data collection and graphing portions of the software. We are aware that more features are coming in the future, but for now this limits our ability to efficiently program for our current clients.

One of the biggest concerns of any ABA business owner is billing; to get claims sent correctly, getting paid, and if there are any denials, to go after those denials. It would take me hours to do the above and follow up on all of the claims. Thankfully, theralytics' billing team are on it. I'm able to focus on other aspects of the business because I know that my claims are being sent correctly. Also, the administrative team, support team, leadership team, and billing team are only an email away so if I have questions on anything, someone will always respond back with a solution within 24 hours.

The bulk electronic signatures, through the providers side, would be a nice feature to add. Currently, parents are able to bulk-sign for their sessions through the parent portal but some parents are not as electronically-savvy as others. Pulling all outstanding session signatures on the provider's end would help but the current set up is absolutely not hindering the completion of SOAP notes at all.

It is so user friendly, we previously tried the industry leader and hated it. We felt like after our initial on boarding/training (about an hour) we knew Theralytics better than the software we were trained on for 6 weeks.

No complaints. The nearest thing to a con is we are a startup but we had to start with 10 client minimum fee even though were were not up to 10 clients. However that was still much more affordable than the other software we were using.......so not truly a con as I was happy to pay it.

Theralytics is very user-friendly and easy to customize for your needs. Support is very responsive and takes great measures to meet consumer's needs.

Theraltytics does not currently offer comprehensive scheduling tools or employee performance management. The app also glitches often. However, support is working on all these improvements.

Theralytics is both visually appealing and very user friendly. Onboarding was simple and not as time consuming as some other top practice management systems. Their customer is second to none, their team is proactive, listens and acts on requests, and are extremely responsive. Theralytics has made growing our practice a breeze. Having them is a top necessity in what makes our practice run day to day. They are very cost effective also, and is also available for billing needs.

Data collection has been missing some components however the team has listened and actively added in needed features.

Scheduling is the biggest part of what we use. It is user friendly and staff have an easy time using it. Customer service has always answered in a timely manner and honored any requests we have had. They are very easy to work with and always accommodating.

At times parents have a difficult time navigating the software and need assistance. They would like for there to be a submit button once the schedule is completed. This way they wouldn't be notified of every change when the schedule changes.

I use Theralytics to handle all of my billing, scheduling, employee management, and data storage. It's very user friendly, the customer service is responsive, and it does everything I need it to do. It does all of the same activities as the larger aba management software companies do but for a fraction of the cost. As a small, new company, I need a lot of value for my money, and I get that with Theralytics.

Whenever I need to make a change for billing purposes, I have to go to several different locations and repeated make the same change.

I am a newer ABA business owner and was feeling daunted by the billing, scheduling and HR organization involved with operations. I sat through a ton of demos with practice management software companies and Theralytics was far and away the most impressive in terms of user experience, customer service, and value. As I continue to scale and develop my company, Theralytics has met my needs at every step. I feel very supported by their customer service and all of my staff find it very easy to use. It's extremely affordable and user friendly relative to competitors! Highly recommend.

I don't have any cons - Theralytics has been nothing but helpful for me.

Theralytics is a one stop shop. There practice management system is user friendly. The data collection although in infancy stage is effective. The team is also very receptive to feedback to better the software. The billing is also top notch. We all miss submitting claims from time to time before the weekly bill out. However all you have to do is email the billing department and your missed claims are immediately processed. Their customers service is like no other and their [SENSITIVE CONTENT HIDDEN] is very responsive and supportive. The entire team is very dedicated to helping their clients no matter how big or small you are.

I truly am not disappointed. I would like to see the data collection develop more features, which have already been shared with the team.

As a BCBA and owner of an ABA practice, my favorite features are the business analytics and the various types of reports that can be internally generated and exported. The information gathered from these reports, allow me to set various business goals and objectives that I wasn't able to do with other platforms. Another feature that is amazing if your business is in California, is the drive time and milage automation (enough said)!!! I also enjoy how the scheduler has improved over the last few months with additional functionality (drag and drop)! The software for programing and data collection is straight to the point and isn't bloated or confusing. If there are any issues or if something is not understood, the Theralytics support team is very quick to respond!

The mobile app side occasionally experiences glitches. On demand training videos would be nice to have.

I love the support, always helpful, always quick to respond. Staff can reliably access the app from kindles which helps keep overhead down.

I'm not a fan of the SOAP note format for session notes, I prefer a more open option, but that's just a personal preference.

Their upfront data pull made the hassle of switch softwares much more bearable. I love the easy of use and the geofencing, mobile features for my staff in the home and schools.

We would like to make custom intake forms, it is an extra cost

The one-stop system has definitely made this program the best investment for our agency. The data collection program is simple, clean and user friendly. We are so impressed with the billing department and attribute our successful first months to Theralytics.

The only grievance we have with the data software is the graphs; we are unable to utilize them for our reports due to not entering baseline data from previous reporting period.

The integration of data, practice management, and billing in one package makes this a seamless process. The information for all individuals is housed in one system so it is not necessary to import data into the billing software from another collection system.

I have had no issues to report. Whenever there was a question about a bill, or note the response time was minimal.