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TheraNest vs Carepatron Comparison

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Overview

Category Leaders

TheraNest Mental Health is a practice management and therapy notes tool that allows users to keep track of health records...

Category Leaders

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

896

5

4

3

2

1

529

262

69

17

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.5

67

5

4

3

2

1

39

25

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.
In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials.
Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

Pros

If you dont get an answer straight away you are told how long it will be and the response is friendly and super helpful.
It's easy to use, I really like the support ([SENSITIVE CONTENT] is fantastic) and I'm interested in a feature that is coming ie.
The top feature is the customer support - phenomenal response time, and care is taken to provide custom answers. The level of HIPAA compliance is excellent and allows me to feel secure in note-taking.

Cons

I don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question.
Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked.
I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option.

Cons

Also, the guide needs to include step by step how to set stuff up for newbies. Q&A would be niceI have to admit I feel very frustrated when there is a problem.
Unfortunately, I can't use this at this time because the billing, insurance, and other sections are not used by us and very confusing for our students even if we tell them to ignore it.
I struggle with the templates. There seem to be ones in there, but they're hard to adapt to my own practice.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features107
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinical Care
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Event Scheduling
  • Event/Activities Planning
  • Facility Scheduling
  • Faculty/Staff Management
  • For Home Care Providers
  • For Long Term Care
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Nursing Homes
  • For Physical Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Historical Reporting
  • Home Health Care Management
  • Incident Management
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Meal/Nutrition Management
  • Medical Billing
  • Medical History Records
  • Medication History
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Payments
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Personalization
  • Physician Management
  • Physician Scheduling
  • Point of Care System
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Rehabilitation Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Voice Recognition
  • Workflow Management
  • Total features112
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinical Care
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Event Scheduling
  • Event/Activities Planning
  • Facility Scheduling
  • Faculty/Staff Management
  • For Home Care Providers
  • For Long Term Care
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Nursing Homes
  • For Physical Therapy
  • Forms Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Historical Reporting
  • Home Health Care Management
  • Incident Management
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Meal/Nutrition Management
  • Medical Billing
  • Medical History Records
  • Medication History
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Payments
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Personalization
  • Physician Management
  • Physician Scheduling
  • Point of Care System
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Rehabilitation Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations4
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrationsN/A
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks