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TheraNest vs Doxy.me Comparison

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Overview

Category Leaders

TheraNest Mental Health is a practice management and therapy notes tool that allows users to keep track of health records...

Category Leaders

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

35

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

444

210

49

14

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

429

204

40

12

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials.

AH

Amy H.

Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

KO

Kelley O.

There is nothing more reassuring than good customer support. Any time I have needed assistance, I have been offered answers and often good suggestions.

MH

Michael H.

Pros

Overall, I'm very happy with this option. I like how easy it was to figure out and implement and how consistent it has been in quality.

MC

Megan C.

It is easy for me and easy for my clients. When I had some problems using Doxy.me after buying a new computer, the help desk people were prompt, kind and helpful, resolving it in short order.

Sharon M. B.

Overall Doxy.me has been very easy to use and is secure. It has been great being able to provide secure telehealth services to clients during the pandemic.

AS

Alissa S.

Cons

I don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question.

AS

Andrea S.

Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked.

JK

Jenifer K.

I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option.

SM

Shelley M.

Cons

I have not experienced the kinds of problems you may normally have with the internet such as poor connections. Any connection issues have been from the patients end due to poor internet services.

TG

Tricia G.

Internet issues which DOXY cannot control - Some distortion or loss of contact occasionally - typical internet problems with all telehealth portals.

EC

Elizabeth C.

So there is no session (I think they are a no show and they think I am a no show). In mental health, my income depends on it and there are times that someone is sucidal.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features139
  • API
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Automatic Backup
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync
  • Call Transfer
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • File Transfer
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Goal Setting / Tracking
  • Group Notes
  • HIPAA Compliant
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Medical Billing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Opportunity Management
  • PDF Conversion
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Security Auditing
  • Self Payment
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • Team Notes
  • Third Party Integrations
  • Time Tracking
  • Transaction History
  • Treatment Planning
  • Trend Analysis
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Conferencing
  • Video Streaming
  • Virtual Waiting Room
  • Visual Analytics
  • Voice Recognition
  • Workflow Management
  • Total features31
  • API
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Automatic Backup
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync
  • Call Transfer
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Disaster Recovery
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • File Transfer
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Goal Setting / Tracking
  • Group Notes
  • HIPAA Compliant
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Medical Billing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Opportunity Management
  • PDF Conversion
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Security Auditing
  • Self Payment
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • Team Notes
  • Third Party Integrations
  • Time Tracking
  • Transaction History
  • Treatment Planning
  • Trend Analysis
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Conferencing
  • Video Streaming
  • Virtual Waiting Room
  • Visual Analytics
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations2
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

TheraNest logo

TheraNest

Good but needs some improvements

Reviewed a year ago

I would say in the beginning Theranest was excellent, it has made a lot of updates and improvements but the Telehealth still needs a lot of help to be more efficient. Im debating on cancelling my subscription and using Zoom or Doxy.me instead. Also takes longer to implement suggestions, I felt they were quicker in the beginning.

Pros

I love the automatic appointment reminders and the missing progress notes reports. I also love the set up for entering notes. Love the new prescriber software.

Cons

1. The Telehealth app is very glitchy (lose sound and video often) 2. No chart alerts options, which Ive requested for the past one year 3. Customer Service is hard to get to, takes too long, hours too short especially since we have evening shifts

Vendor response

Hi Juan thank you for the review! We are glad to hear that over the years you've found TheraNest to be a good choice for your business. We are always looking for new ways to improve upon our product. We think you'll look forward to what we have coming down the pipeline this quarter!