TheraNest vs hCue Pharmacy Software Comparison

No pros were added to this review

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This is a very easy software to navigate. I am not very "technologically minded" and I had no trouble with this software! Also, the transition from my old software to Theranest was seamless.

Nothing yet! I have no complaints. The software does what it says and I have not experienced any issues at this point.

Kathryn thank you so much for the raving review! We appreciate you sharing your experience!

I find this software so beneficial because it offers so much. For users new or old there is always new information being shared. They offer so many new resources for beginners.

I don’t have any cons about the software.

Hi Krista! We love to hear you are enjoying ThearNest, thank you for taking time to write us a review!

It is very easy to use and provides clinicians a way to check records.

There are no issues with use of software

Ease of use. I can go back and forth between data very quickly

I have no complaints. I like the software

I liked the way that TheraNest organized their display and my clients did as well. It was relatively user friendly

This software did not have many of the features that the software that I ended up choosing had. I would have had to use other programs as well in order to have all of the features that I have now with my current software.

Thank you for your feedback Megan, we love hearing about your experience! We see that you used a free trial 2 years ago, a lot has changed in 2 years! We'd love to invite you back and give it another try.

I am just as impressed with the staff at theranest as I am with the software. Your pride & confidence in the software shows.

Not having a "One Stop Covers All" Report. I would like to be able to pull all data when it comes to billing on clients. Complicated request, I understand. But with the option of downloading stats into an excel format, I could choose the needed data for my reports easily enough. Which would speed up the process for me. Whether it be an individual client or all clients.

It is oriented to my profession - mental health care. It has most of the functionality that our company needs: - appointment scheduling - room booking that prevents double booking, a must for us because we have 9 staff sharing 3 offices - invoice/receipt generation is easy - International user friendly, we are in Hong Kong - has the necessary features for managing the financial side of the business - appointment reminder features, easily editable reminder message - TN consistently add useful features to help with the business, e.g. custom forms, improved ease of use of the software - integration with other calendars - color coding for staff, ease of identifying each other on the master calendar - staff permissions feature - customer support has been excellent from the beginning

- staff permissions can be item selectable rather than group together in the basic five categories - basic navigation still needs some touch-up - mobile app needs an update - need to expand the list of reports that can be generated or permit selectable items to be generated for a report

Thank you for your thoughtful review Gerald! It's been our pleasure to have worked with you and your growing practice the past few years.

Over all I like the all-in-one features. I'm not having to go outside of Theranest for any of my administrative needs. I've run into some issues on my part, e.g. not understanding a function however the CSR support is aways friendly and patient to walk me through it. :)

No cons were added to this review

Hey Stephen, Thanks so much for the review, we know that change is rarely fun but we're so glad that you've found TheraNest an easy enough transition. We look forward to serving you in the future and don't hesitate to let us know if you need anything. Sincerely, the TheraNest team.

Software is very user friendly and intuitive.

Some of the add-on features are more complex. Billing and credit card processing. The training when taken a while ago seemed to move too fast. Seems training is now mostly on-demand type components. Help can be delayed at times (I suppose this is due to COVID-19, but not absolutely sure.) Some of the modules with casework seem incomplete. Creating treatment plans for instance - - it is difficult to update the plans. Only option is to add addendums.

We use this software for our outpaitent therapy and it works great, never gives us any issues.

There is not much to not like about this software.

suggesting the case name, managments. act as proffesor

documents managments like other software, not give a new tools

The software is intuitive and easy to use.

There have been a few suggestions or aspects that did not work as well as they should have and TheraNest has updated and made the software better on a regular basis.

Lorraine thank you for your wonderful review! We are so appreciative that you recommend TheraNest to others!

User friendly, useful features, easy to read software

Can't "save" the customized client grid on home page. The reconciling payments process seems like it could be more efficient and streamlined rather than multiple steps.

Thank you for the review! We are so glad you've found TheraNest to be so useful and user-friendly! A member of our Customer Happiness team will reach out to you, as there is a way to save the customized client grid. :)

I'm new to the organization that I work for and have used many software applications. I must that your software is user friendly and not so cumbersome.

I have not come across any hiccups yet.

I love that this software is tailored for Mental Health providers. Everything you need be it specific codes or procedures for mental health is already in the software.

I would like for the software to be a little more streamlines and not so clunky looking. It's a little hard to maneuver through.

Software is easy to learn and easy to use.

Group notes can be much improved. Not enough clinical information to enter.

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No cons were added to this review

Hi Elisabeth, Thank you so much! We are always here for you if you need anything. :)

The software is very easy to set up and navigate.

There are a few functionality features that would be beneficial to have but they're not available as of yet.

Thank you for the wonderful review, Sherri. We look forward to continuing to serve you and your practice.

The software is incredibly user friendly and easy to learn.

Their customer service is awful. If you call the 1-800 number you won't ever get a live person. It's always a voicemail and they will call you back within 24 hours. You better not be with a client or in a meeting when they call back because then you have to call the 1-800 # back again, leave a message, and then wait another 24 hours. Once you actually get a person they won't ever be able to help. They will have to send it onto their "tech" team. The people are always incredibly nice and friendly, but rarely any help. There are no alert features in this program either.

Keisha thank you for your honest feedback. We appreciate hearing about your customer support experience. We do have a schedule a call option if you want to ensure that we get connected. We know that our customers are busy with their clients so the schedule the call option is very popular! We have just onboarded some new folks so we are working on getting them up to speed. We hope to earn your 5 star review in time!

Theranest is easy to use. It's features suit all of my needs for my private practice. Their customer service is top-notch. Highly recommended!

I can't really think of any cons. This software really suits my needs.

Maggie thank you for this glowing review! We think you are top-notch too! :)

This software/company grows as you do. They are constantly working to create and implement new features and listening to their users for ways to make the software more fluid for our businesses.

Customer support can feel a bit overwhelmed and the new clearinghouse has some major kinks to work out but still value for the money.

I like that I can integrate my information from my Excel spread sheet. I like that I can schedule my clients on the software. I like that I can bill from the software.

I like that I can integrate my information from Excel however the process to do it is time consuming. I don't like that I can't upload my clinical assessment into Theranest, I will have to create my assessment all over again. I don't like when I am completing my notes it takes awhile before I can get rid of the suggested words. I also don't like that I can't upload my company intake information. I have fill and sign Adobe documents but I can't upload it for my clients to go into a portal and fill out the intake forms. I don't like how the phone APP works. It is hard to see the appointments. I think the minimum caseload should allow us to have at least 40 clients instead of 30.

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Hi Laurie, Thank you for taking the time to leave a review. We include many help articles and videos on our support portal at http://support.theranest.com/. You can also access the portal from within the application if needed. I will also follow up with additional information that should help via email. We will make sure to guide you through the entire billing portion. :) Let us know if you need any help. TheraNest Support

Nothing, this software system has been clunky and difficult to use

The billing support specialist had me change a bunch of settings and it resulted in me not getting paid. I won’t get $3k-$5k in 2019 because of their errors and they refuse to help get it solved. No one picks up the phone. I’m livid.

Hi Cate, Thank you for sharing your experience. We are glad that you gave us the opportunity to right this ship and that we could help get to the bottom of your insurance billing concerns. We know claim rejections can be stressful and confusing. Insurance companies don't always make it easy but we are always happy to fight the good fight alongside you. We are thankful for your loyalty.