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TheraNest vs InSync by Qualifacts Comparison

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Overview

Category Leaders

TheraNest Mental Health is a practice management and therapy notes tool that allows users to keep track of health records...

Category Leaders

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

896

5

4

3

2

1

529

262

69

17

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.6

348

5

4

3

2

1

239

87

13

2

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.
In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials.
Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

Pros

The implementation process itself has been great mostly because of the individuals that have been working diligently to ensure our success.
InSync is quality software that has many exciting functions; the support with our transition has been excellent and we have been able to customize the system to meet most of our needs.
So far it has been wonderful. The customer service has been amazing, all questions answered, and everyone I have spoken to is kind and knowledgeable.

Cons

I don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question.
Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked.
I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option.

Cons

Because there are multiple ways to get to different sections, it can feel overwhelming at times. Also, I hate that they don't have a "back" button to just get to the previous screen.
I do not believe that it is a bad system I do wish it was faster but it just maybe me.
This has been especially tough in a small shop where the data validation has been frequently an area that had room for errors in output and aggregation of data.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features107
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Electronic Submission
  • Employee Management
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Formulary Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Order Entry
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Scheduling
  • Team Notes
  • Template Management
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features103
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • EPCS Compliant
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Electronic Submission
  • Employee Management
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • For Healthcare
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Formulary Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Order Entry
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Scheduling
  • Team Notes
  • Template Management
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations4
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations1
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

JS
AvatarImg

James S.

Mental Health Care, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

TheraNest logo

TheraNest

Okay EHR

Reviewed 3 years ago

It was alright.

Pros

It was easy enough to use and do treatment plans through, and even had integrated CC processing

Cons

It wasn’t the most straightforward interface (though by no means complicated), I don’t care for the pricing as it quickly gets expensive to charge by the client.

Vendor response

Thank you for your feedback James, we are happy to hear you found TheraNest easy to navigate. We understand that some prefer to pay by staff as opposed to our client packages. We find that the ability to pay per client allows for you to only ever pay for what you need.

AJ
AvatarImg

Audrey J.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

TheraNest

Reviewed 6 years ago

I have been using this software now for 9 months. Overall I am pleased. Customer service is excellent. Seems comparably priced to other software companys. The mobile applications on an iPhone and iPad are my only complaints, needs improvement. They seem to be making changes all the time trying to improve. Recently added a client payment option in the portal, excellent feature. I use this as a sole proprietor so I cannot attest how it works for multiple therapist. I would recommend TherNest to others.

Pros

Customer service, that is does appointment reminders by text.

Cons

Mobile apps are not up to par

Vendor response

Hi Audrey, We really appreciate you taking time to provide us a review! We know how valuable your time is. Glad to hear you're liking the client self-payment feature. We'll be sure to keep you in the loop with all of our mobile app updates. We are continuously improving and as always, appreciate your feedback on how we can do that. Sincerely, Your TheraNest Team

BW
AvatarImg

Beth W.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TheraNest logo

TheraNest

Terrible Bugs and Misrepresentation of Software

Reviewed 10 months ago

It's been a HUGE headache. They consistently overpromise and underdeliver.

Pros

It has so many bugs that it is hard to find much to like other than the cost. I do like that it is priced by client rather than by therapist.

Cons

SO MANY bugs that make working with the software on a day to day basis very difficult. Managed billing was TERRIBLE. They caused our practice to have 30k in outstanding claims in 2 months. NOTHING was paid. And then when I asked to discontinue the service, they stopped responding. We took over billing and they charged us over $600 in one month for work that WE DID.

CM
AvatarImg

Caroline M.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

User Friendly Integrated Health Record

Reviewed 4 years ago

I love this product!! It streamlined by clinical and business operations!!

Pros

Ease of use. Combines patient clinical and billing information in one. Technical support personnel are responsive and friendly.

Cons

Does not always load pages quickly, sometimes requires page refresh. Could use some formatting improvements for some of the billing/fiscal reports.

Vendor response

Thank you so much for the review Caroline! We are happy to hear you are loving the convenience of an all inclusive practice management solution!

PL
AvatarImg

Pam L.

Professional Training & Coaching, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Second to None

Reviewed 4 years ago

I came in to a situation where the former Admin was the only one who knew how to use TheraNest, key word being former. As such, I had little to no time to teach myself this system, which, turned out not to be any problem for anyone other than the Customer Support team. Their patience cannot be compared. Their understanding confuses me for I do not even know what I was asking 99.9% of the time. And, the amount of extra work these poor people had to take on fixing errors, even a deep sigh would have been no way near adequate but nothing other than sheer pleasantness. Even now that I am more up to speed, our therapists not so much which leads me to, still, constantly turn to TheraNest for help. I highly recommend

Pros

Without question, the Customer Support team.

Cons

Haven't found one yet, despite numerous attempts, by a number of people, to find one.

Vendor response

Thank you so much for sharing your experience with us! We couldn't agree more, our Customer Happiness Team is top notch!

LH
AvatarImg

Laura H.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TheraNest logo

TheraNest

TheraNest Overview

Reviewed 4 years ago

Very pleased with the program and the customer service is outstanding! It is also very easy on our budget by being billed per client than by counselor. And the non-profit discount doesn't hurt either!

Pros

How user friendly it is and the features work well with our private practice.

Cons

On the appointment screen, it would be helpful for the counselor to have the system to have the day of the week automatically populate along with the actual date of the appointment.

Vendor response

Laura thank you so much for the wonderful review! There is a setting in your calendar preferences that will allow you to select those default view. A member of the Support Team will reach out with more information for you. :)

JN
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James N.

Hospital & Health Care, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

Professional and Simplifying

Reviewed 7 years ago

As a practitioner starting a new private practice there a nest enabled me to quickly organize treatment plans and create a bill payment system that was easy.

Pros

I like the ability to create treatment plans with ease and to track my appointments in the future.

Cons

I was confused by insurance billing section and and found uploading the documents to be somewhat complicated.

Vendor response

Hi James, Thank you so much for your review! A Customer Happiness Specialist will be in touch with you to help out with insurance billing and uploading files. We can setup a 1:1 support session.

JS
AvatarImg

Juliane S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TheraNest logo

TheraNest

Really great company

Reviewed 7 years ago

The system is aesthetically beautiful, pretty easy to learn and navigate and great for those who have multiple therapists in their practice as you pay by the client not by the therapist. Customer service is so responsive. Great system.

Pros

No pros were added to this review

Cons

No cons were added to this review

LK
AvatarImg

LaKeyta K.

Mental Health Care, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Theranest is the best!

Reviewed 7 months ago

Easy to use

Pros

If you are starting out and looking for software to enhance your business you can count on Theranest!

Cons

Sometimes links don't go out in manner that is timely and have to be redone by the hterapist

RF
AvatarImg

Rebecca F.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Consolidates Many Functions Easily in One Place

Reviewed 7 months ago

I am able to run my practice by myself without having to hire additional people

Pros

The client portal, the intake, treatment plan, and notes, the billing support. Since I've used this for 4 years now, I see that customer service has improved vastly from when I first started.

Cons

I dislike that I can't charge for more than one co pay at a time per client, as it gets flagged as a duplicate transaction. There should be a way to bypass that!

SM
AvatarImg

Sarah M.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

theranest

Reviewed a year ago

Data is stored safely and HiPAA compliant.

Pros

Easy to use, instructional videos are helpful

Cons

small details could be better (i.e. keep weekly view on my calendar by default access notes from calendar, etc.)

MF
AvatarImg

Michelle F.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

TheraNest logo

TheraNest

Inexpensive alternative sacrifice some features

Reviewed a year ago

Fair

Pros

Less expensive subscription plans. Pretty simple interface. They are a work in progress, updating features in response to user needs.

Cons

Dealing with archiving and unarchiving clients, adding personalized forms that differ by clinician- can't figure it out, letting clients manage and see their invoices in the portal. They update and add a feature, but I've already created a work around by the time it is up and running.

AvatarImg
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Katherine A.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TheraNest logo

TheraNest

Questions always answered. Program has done a lot of great upgrade since I been using it.

Reviewed 6 years ago
Pros

How it easy and everything is basically self explanatory. Have used numerous programs by far my favorite.

Cons

I wish it would alert when a text recieve. It would only change the appt if client only press 1 or 2 but if they respond with a message form, no alert is receive. Also a breakdown when doing a report by the insurance company.

Vendor response

Hi Katherine, Thanks for the loyalty and for the review. We're so grateful that you've been with us all this time and also thankful for your review. I'll pass along your feedback to our team so we can get those things in the queue of improvements. Sincerely, the TheraNest team.

KC
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Kristen C.

Individual & Family Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Excellent!

Reviewed 6 years ago

Cost effective practice management

Pros

This is the Most cost effective option I have found to manage a small private practice. The client portal is a wonderful tool to communicate with clients.

Cons

All of the concerns I have had or improvements I have inquired about have been promptly addressed or created by TheraNest.

Vendor response

Hi Kristen! We're very grateful for your excellent review! Thank you for choosing TheraNest and thank you for being a great customer! Of course if you ever have any questions or suggestions on how we can improve, please let us know. We value your feedback and want to make sure you have the best experience possible. We appreciate you! Sincerely, Your TheraNest Team

AL
AvatarImg

Alicia L P.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TheraNest logo

TheraNest

I love this software. I also appreciate the excellent customer service .

Reviewed 5 years ago
Pros

Tracking of clients info in one place. I also like the ease of keeping track of billing.. The graphics also give a quick insight to what's going on

Cons

Global billing capability not there yet. I have a need to bill by credit card from the country I live to other countries .

Vendor response

Thank you for your review, Alicia.

JN
AvatarImg

Jennifer N.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

TheraNest logo

TheraNest

Add more report filters

Reviewed a year ago

I love TheraNest because it is user friendly and very simply to work with. I am just used to having for options while searching for Checks, claims etc.

Pros

Ease of use is the best part of TheraNest and I like the instruction videos

Cons

Reports tab doesn’t give many filters to make the report simpler for the provider. Creating a report by check numbers & dates would be great.

SK
AvatarImg

Sarah K.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TheraNest logo

TheraNest

This software is great but has room to grow!

Reviewed 6 years ago
Pros

Ease of use and functionality is wonderful! It is a great tool and I love the client portal. As I said, there are still ways it can be improved.

Cons

Several things could be improved. I have left my thoughts so far on the Feedback pages by liking other suggestions or suggesting my own.

Vendor response

Hi Sarah, Thanks for the review, we really appreciate it. We agree that there's always room for improvement and we're so grateful for any you have to offer. Being a customer with us for 2 years has hopefully proven to you just how seriously we take your feedback and we look forward to continuing to better our software. Sincerely, the TheraNest team.

DP
AvatarImg

Dana P.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Best EMR Software

Reviewed a year ago

Scheduling, billing, keeping notes in one place. It could not be easier to manage my notes for my clients.

Pros

Love the user-friendly software and how easy it is to learn how to navigate the program. The longer you use it, the new tips & tricks you discover.

Cons

Occasionally you will find that an appointment will bounce back to it's original status, but nothing that cannot be fixed by refreshing the screen.

JR
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Janice R.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

Review for Theranest

Reviewed 7 years ago

I had been with the same billing company for 16 years. Learning this system was a challenge for me. I appreciate the online support.

Pros

After my learning curve I like it a lot.

Cons

I do not like the bill for clients. I would like it to show insurance payment, write off, and co-payment by client as separate payments.

Vendor response

Thank you so much, Janice! We are working on a complete billing re-design which will help separate client payment from insurance payment. We will make sure to let you know as soon as this is released. Also, this article will walk you through creating an appointment from the calendar view: http://support.theranest.com/customer/portal/articles/1108338 We are always here for you if you need anything. :) Thank you again for the wonderful review. - The TheraNest Team

CG
AvatarImg

Carson G.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TheraNest logo

TheraNest

Easy to use, easy to get help

Reviewed 4 years ago

Ours is not a therapy practice, but private pay recovery coaching for people with mental illness. So some of the incredible insurance billing features are wasted on us. Even so, Theranest is easier to use and more cost-effective than our previous scheduling software, which was designed for the home health care market. We are happy we made the switch.

Pros

Scheduling, adding clients and adding staff are all very easy and intuitive. We like that we can add custom forms​ and that most of the reports are very useful. The online help articles and tutorials answer about 80% of our questions, and the chat help has quickly handled almost all the rest. When we did need to talk to a real person we could, and got what we needed in one call. We love that the team is super-responsive when we have a suggestion for a feature. App is easy for coaches to use remotely (we think; that's the next phase.)

Cons

As of now, you can't link uploaded documents to particular sessions, or substitute a custom signable form for the Progress Notes form built-in. I wish the Staff Billing Report would create its own subtotals by staff​ member, as this would save us a lot of time doing payroll. Similarly, we'd love the Daily Billing Report to have subtotals by client. And we would love to be able to filter the calendar by client, but this is a small thing (you can see a list of appointments in the client tab, but not laid out in a weekly calendar).

Vendor response

Hi Carson! We are so happy to hear that you are finding TheraNest easy to use! Thank you for taking the time to write us a review we sincerely appreciate it!

SB
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Suzanne B.

Mental Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TheraNest

TheraNest makes therapists' jobs easier

Reviewed a year ago

My overall experience with TheraNest has been great! Continues updates are making even more user-friendly!

Pros

I like that it is easy to schedule clients, cancel sessions, reschedule sessions, etc. I particularly like being able to schedule a series as well as use an "after-hours" feature. I like that an client's initials can be used for privacy. Invoicing is easy, and I can easily see from the Agenda who has paid and who hasn't. I like the chat feature so that I can quickly communicate with other counselors and our office staff. We have multiple offices, so this helps us stay connected! I also like being able to add custom forms. And I like being able to do progress notes several different ways.

Cons

It would be nice to be able to sign a batch of progress notes at once by checking specific ones or a using a "select all" feature.

LL
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Lindsey L.

Mental Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TheraNest

TheraNest: Mental Health Record Keeping Software

Reviewed 8 years ago
Pros

1) Clean interface and ease of use. TheraNest is exceptionally easy to learn, which works well for a training facility where therapists are coming and going every semester. 2) Excellent customer service. TheraNest's support team is available by phone or by a link through the TheraNest webpage. They usually get back to me within an hour for any questions I have.

Cons

The feature we've wanted most from TheraNest (which they don't yet have) is the ability to have clients electronically "sign" documents using their finger/stylus on an iPad. Currently, we have to print forms requiring client signatures (informed consent, release of information, etc.), have clients sign the paper copy, scan the copy back in, and drop it into one of the pre-set clinical document tabs in TheraNest. The other point on our "wish list" is ease of transferring information out to Excel or SPSS for research. Currently, this can only be done with demographic information.

AV
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Andrea V.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TheraNest

Great Product for managing office

Reviewed 9 months ago

Great customer support. Easy to use system.

Pros

Easy to use. Lots of customer support. Easy to train others using the videos provided.

Cons

Although cheaper initially, by the time you add the portal and everything else you need, it is pretty much the same or more expensive than some other EHRs

KR
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Keli R.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TheraNest

Perfect fit for our organization

Reviewed 3 years ago

Overall this has been a great experience. Billing is super easy. Training is also easy. Both of these benefits show in the bottom line.

Pros

Record keeping can be daunting - so many guidelines from health providers and company policies. I have found this program to be flexible for our organization and forgiving to those who are new to the organization and are just learning. Our time is saved in training because of the great tutorials available to every user.

Cons

We are finding it difficult as we grow to our next level. No dates on reports and not able to run many reports by therapist is becoming increasingly difficult.

Vendor response

Hi Keli thank you for the feedback! We are so glad that TheraNest is the perfect fit for your organization, and that it's help stremline your new hire training process! We love your suggestions around including date ranges on report print outs. That is true for some reports but we could benefit from making that consistent for all reports. We continue to use customer suggestions like this to power our feature improvements!

EP
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Elizabeth P.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TheraNest

Intuitive to Use

Reviewed 3 years ago

Positive and happy to have purchased it.

Pros

Ease of use- I've used many EHRs in the past; many are designed by software designers and are simply not intuitive or have bells and whistles that may seem great, but aren't used. Theranest feels like it was designed by therapists for therapists. Easy and intuitive, the most difficult area was billing which took less than a day to figure out. IT is responsive and the community is helpful.

Cons

Very happy with the program software. If there was anything to fix, I'd say the telehealth platform can sometimes be wonky, but I think that's simply the case across most platforms nowadays because of the high volume in video calls due to COVID.

Vendor response

Thank you for the wonderful review Elizabeth!