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TheraNest vs Therasoft Online Comparison

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Overview

Category Leaders

TheraNest Mental Health is a practice management and therapy notes tool that allows users to keep track of health records...

Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

69

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

894

5

4

3

2

1

526

263

69

17

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.4

303

5

4

3

2

1

168

98

26

10

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.
In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials.
Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

Pros

I am a loyal customer as a software system is only as good as the people that support it. It is worthy every penny.
I like the ability to run reports, templates, ease of use, and most of all the support. Customer rep has been helpful and encouraging the whole time even when I am not able to understand.
Has EXCELLENT customer support, which is essential for a solo practioner with limited computer skills; they are friendly, patient, and helpful to resolve issues.

Cons

I don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question.
Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked.
I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option.

Cons

This has been a horrible experience. I am now using simple practice with no billing issues.
Hard to read: font too small and faint and in odd places. Have not been paid a penny from all that I have input and sent electronically.
The majority of the time nobody does get back to me, which brings me to the next problem I have.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features107
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Employee Management
  • Event Scheduling
  • Faculty/Staff Management
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Team Notes
  • Template Management
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Workflow Management
  • Total features51
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Management
  • Claims Scrubbing
  • Client Management
  • Client Portal
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Employee Management
  • Event Scheduling
  • Faculty/Staff Management
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting/Tracking
  • Group Notes
  • HIPAA Compliant
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Team Notes
  • Template Management
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations4
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks
  • Total integrations5
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • eClinicalWorks

User reviews that mention these apps

KM
AvatarImg

Kimatra M.

Verified reviewer

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Great software

Reviewed 4 years ago

Able manage clients files electronically, billing is made easy and scheduling is a breeze

Pros

I like how user friendly the software is. I like how easy it is to navigate, the training videos and the partnership with office Ally which makes the billing process easier.

Cons

The credit cards rates for accepting co pay online were too high

Vendor response

Kimatra thank you so much for the review! We are happy to hear that your billing is a breeze with TheraNest! We do have some very competitive rates for credit card processing. There are no monthly fees, gateway fees, etc. You can also process payments without leaving TheraNest and store the card on file for future use! We will have a member of our Credit Card Processing team reach out with more information for you.

JQ
AvatarImg

John Q.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

TheraNest logo

TheraNest

Forms

Reviewed 4 years ago

overall good

Pros

having online capabilities to access from anywhere

Cons

I would like to have customize-able forms to change the input fields and titles to comply with medicaid required information

Vendor response

Hi John, thank you so much for the review! We do offer a custom forms builder so you can design a note that best fits your needs! The Support Team will reach out with more information.

GL
AvatarImg

Gerald L.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

TheraNest logo

TheraNest

End user review

Reviewed 3 years ago

The best online scheduling software that is available to us in Asia.

Pros

It is oriented to my profession - mental health care. It has most of the functionality that our company needs: - appointment scheduling - room booking that prevents double booking, a must for us because we have 9 staff sharing 3 offices - invoice/receipt generation is easy - International user friendly, we are in Hong Kong - has the necessary features for managing the financial side of the business - appointment reminder features, easily editable reminder message - TN consistently add useful features to help with the business, e.g. custom forms, improved ease of use of the software - integration with other calendars - color coding for staff, ease of identifying each other on the master calendar - staff permissions feature - customer support has been excellent from the beginning

Cons

- staff permissions can be item selectable rather than group together in the basic five categories - basic navigation still needs some touch-up - mobile app needs an update - need to expand the list of reports that can be generated or permit selectable items to be generated for a report

Vendor response

Thank you for your thoughtful review Gerald! It's been our pleasure to have worked with you and your growing practice the past few years.

MY
AvatarImg

Marilyn Y.

Mental Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

TheraNest Review

Reviewed a year ago

It makes it easy to streamline a group practice

Pros

Online scheduling is wonderful. I also love how easy it is to submit and track claims

Cons

The telehealth platform can be confusing for clients to use. The connection doesn't always work

AW
AvatarImg

Alyssa W.

Mental Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TheraNest logo

TheraNest

Good therapy software

Reviewed 3 years ago

We’ve only ever used theranest since moving everything online so I’m happy with it for the most part

Pros

I love how everything is all in one place - schedule, notes, contact log, billing. I also love the feature that alerts clients about upcoming appts.

Cons

In my experience it has had some weird flukes like erasing case notes or the calendar being very touchy. I also with the treatment planning and initial assessment features were more in line with what Medicaid requires because we can’t use those.

Vendor response

Thank you for taking the time to write us a review, Alyssa! We're happy to here that you've been a long time lover of TheraNest! We appreciate hearing about your experience and we'd love to connect with you personally in more detail on some of these items!

LS
AvatarImg

Lori S.

Mental Health Care, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Portable, safe, and easy to use practice management software

Reviewed 6 months ago

My clients can pay their bills online (and always see their balance), are reminded of appointments (fewer "no-shows"), and all of my records are stored efficiently and securely online. No hassles, no worries, and less room needed for storing all of that in paper format in my office.

Pros

I love that all of my information is located in one place. I can track appointments (and access this on the go!), manage records, send statements, and track client balances, all in one place. The templates are customizeable and keep my record-keeping streamlined, consistent, and professional. Most fields are also editable (service pricing, client balance, etc).

Cons

I still need to use QuickBooks to manage my expenses and overall business transactions, but this feature is not what Theranest is designed to do (or necessarily should, even).

JM
AvatarImg

Joy M.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Easy to learn

Reviewed 6 years ago

I really like the Wiley Treatment Plan integration.

Pros

Online chat assistance has been very helpful. Customer support is responsive and overall the software is easy to learn.

Cons

Remembering to save data before using the back button takes some getting used to. I've lost data I've entered.

AG
AvatarImg

AVIVA G.

Mental Health Care, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

The best EMR

Reviewed 3 years ago

I use them for general EMR/note taking but recently began using them for appointment reminders and for claims submission and they are saving me hours every month.

Pros

It's so user friendly and intuitive. It's very easy to get questions answered online. And customer support is amazing!

Cons

Nothing...I absolutely love using Theranest!

Vendor response

We are always here for you Aviva! Thank you for your spectacular review!

KR
AvatarImg

Kirsten R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

Helpful and Easy to Use

Reviewed 6 years ago

Appreciate the online support and ability to add suggestions. I also appreciate the upload features that are easy to use and access.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Kirsten, Thank you for your nice review! We appreciate you taking time to share your feedback. :) Sincerely, Your TheraNest Team

KK
AvatarImg

Kimberly K.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

Helpful EHR

Reviewed 16 days ago

Overall I have been very happy with my Theranest experience. As a solo practitioner, it was the easiest and smoothest system I tried and I appreciated the customer service when I started. The pandemic changed some things with everyone getting on line and needing help so it seemed like a longer wait for help but just the same it was a growing time for all of us. So, would I recommend Theranest based on my experience as a whole...the answer is simple.. yes.

Pros

Ease. When I signed on the Theranest customer service was phenomenal as I was "green" with using an EHR online system.

Cons

I would like to see more therapeutic interventions and options on the treatment plan for checks only. That would be amazingly helpful.

JR
AvatarImg

Janice R.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TheraNest logo

TheraNest

Review for Theranest

Reviewed 7 years ago

I had been with the same billing company for 16 years. Learning this system was a challenge for me. I appreciate the online support.

Pros

After my learning curve I like it a lot.

Cons

I do not like the bill for clients. I would like it to show insurance payment, write off, and co-payment by client as separate payments.

Vendor response

Thank you so much, Janice! We are working on a complete billing re-design which will help separate client payment from insurance payment. We will make sure to let you know as soon as this is released. Also, this article will walk you through creating an appointment from the calendar view: http://support.theranest.com/customer/portal/articles/1108338 We are always here for you if you need anything. :) Thank you again for the wonderful review. - The TheraNest Team

RG
AvatarImg

Rachel G.

Mental Health Care, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Quality Product & Caring Staff

Reviewed 5 years ago

I love how I can use one system to schedule clients, complete documentation (intake, diagnostic impressions, treatment plan, case notes), billing (private pay or insurances via clearinghouse, and credit card processing). It helps me to stay organized and sets reminders for tasks.

Pros

Theranest has provided me with ease of billing, documentation, and scheduling clients. Their fees are very reasonable and you get a lot for the price you pay. The staff are consistently looking for ways to improve their produce and regularly incorporate suggestions from their customers. Their customer support team is efficient, kind, and professional. I had a situation wherein I needed to get...

Cons

Most of their customer service is provided via online. I prefer talking to a live person over the phone; however, when you electronically submit a question, they are very quick to provide a resolution.

Vendor response

Hi Rachel, we're thrilled to receive your 5/5 star review. Thank you from the bottom of our hearts. We're all touched by your kind words for TheraNest and hearing you appreciate the support you've received from us. We love giving virtual hugs and helping as much as we possibly can! If you're not already aware, just want to make sure you know we do provide unlimited phone support during business hours....

PM
AvatarImg

Patricia M.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

Theranest is wonderful!

Reviewed 4 years ago

I am using Theranest for online progress notes and insurance billing. I have found it to be very useful and would recommend Theranest to anyone in healthcare.

Pros

The software is very thorough and I am just now finding my way around the insurance billing process but I can see once I create the proper information for clients that billing insurance companies will be a snap. Actually I went to a workshop and the presenter recommended Theranest because her billing problems were solved.

Cons

It is always difficult to get used to new software but once accomplished it will be excellent.

Vendor response

Thank you for your fantastic review, Patricia.

TW
AvatarImg

Thomas W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TheraNest logo

TheraNest

Super Easy To Use

Reviewed 6 years ago

I haven't had any problems with this system since day one which I have recently started using. It's user-friendly and online help is easy to access. Thanks

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hey Thomas! Thanks for taking the time to give us a review, we're happy to hear that you've had no trouble getting in touch with our support team and that the system has been intuitive! We're excited to know that TheraNest is making managing your practice simpler! Sincerely, the TheraNest team.

MH
AvatarImg

Monica H.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TheraNest logo

TheraNest

5-Star Review is Authentic

Reviewed 5 years ago

Our team did over 25 demos (not kidding! My brain was numb) for various online EHR software. And, TheraNest exceeded our expectations. So, hence the 5 stars across the board.

Pros

Customer service is prompt and friendly. Layout is user-friendly. Billing and payment process is simple. Encourages ideas for enhancements from the very professionals using the software. Continually updating and upgrading system to make it a great fit for the behavioral health field.

Cons

No cons were added to this review

AL
AvatarImg

Andrea L.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TheraNest logo

TheraNest

Great product, but TeleHealth and customer support is lacking

Reviewed 2 years ago

I'm going to submit all of my billing through TheraNest, because it's much more efficient than doing it on my own and will save me a lot of time for a small amount of money.

Pros

I like being able to submit billing, and I like the patient portal for new patients, so they can fill out information before I meet them in person or online.

Cons

It seems to have a lot of features that I still haven't had a whole lot of time to explore yet, but it is easy to get up and going by learning the basics in a short amount of time. I have had problems with the TeleHealth Sessions, but I think most issues are due to overstressed internet systems. One issue I haven't been able to resolve is the difficulty in seeing the client, or having the client see me at the beginning of the session without leaving and reconvening into the session a few times, and even that doesn't always work.

VK
AvatarImg

Valerie K.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TheraNest logo

TheraNest

Great EHR for Therapists

Reviewed 6 years ago

What I love most about this product is that it allows me to have client's complete all intake paperwork online, without them having to print it out. It's easy to use and to set up.

Pros

The client portal

Cons

I wish they didn't charge extra for it. I also wish they had more therapy note templates already built in for different age groups as I also provide play therapy.

MS
AvatarImg

Michelle S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TheraNest logo

TheraNest

features I need are mostly here. not very efficient

Reviewed 5 years ago
Pros

online, secure, works through officeAlly.com, keeps improving with more features or fixes added regularly, price is acceptable if you can keep inactive clients de-activated-but see below for what interferes with that.

Cons

way more clicks per action than seem necessary. Very hard to keep track of payments because ERA listings have no information in the list (so you have to open every one to see who it is for and what dates and what insurance etc.) we're resorted to going to office ally, getting the info there, then working to record payments and write-offs in theranest. no one available to hire to do any of this (I asked theranest) waiting a day or longer for an email answer to questions, means you don't have the help when you have the time available to do the desk work

Vendor response

Hi Michelle, Thank you for taking time to provide us a review. We truly appreciate your input on how to improve your TheraNest experience. We pride ourselves on top notch support and continuous improvement so please know faster response times for support and shorter workflows for product are always a top priority. We're delighted to hear you recognize we're always adding features and value for our customers. You can count on that. :) Thank you, Michelle! We appreciate you. Sincerely, Your TheraNest Team

MK
AvatarImg

Miriam K.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

TheraNest logo

TheraNest

Don't buy this software!!!!!

Reviewed 4 years ago

Customer support is very good, which is a lifesaver -- you'll need it!!

Pros

The more I use this system the less I like it. I chose it over other systems because I liked the interface, and I still like that. Unfortunately key functions are so bad I am considering switching (after putting in 30+ hours learning and setting up this system).

Cons

1) The billing system is so much more difficult than it should be to use on the therapist's end. I thought it would save me time from my former archaic practice of keeping track manually, but there are so many dumb elements (for example, the fact that it's necessary to write off the difference between your standard rate and the insurance reimbursement rate manually for every single invoice), that...

Vendor response

Thank you for your review, Miriam. We have shared your feedback with our product team. Please let us know if you have any questions, we're always happy to help.

CT
AvatarImg

Cristy T.

Mental Health Care, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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TheraNest

Great Platform for a Teletherapy Practice Looking for an 'All in One'

Reviewed 3 years ago

So far so good! I like the ease of use, all of the tools offered, and how documents etc. can be formatted to fit my practice needs. I hope to continue using this platform.

Pros

I chose Theranest on the recommendation of an online therapists group I am a part of. So far, I have enjoyed the price point, the scheduling, calendar, intake and notes portion of Theranest and I like what I know about the teletherapy platform as well.

Cons

I am not completely sure about the teletherapy platform in that I have only utilized it on a 'trial' basis. I like that it is built into the emr service and it seems to be competitive with other teletherapy platforms I have tried or looked into.

Vendor response

Thank you for taking the time to write us a review Christy! We are glad to hear TheraNest is meeting all your needs as a Teletherapy Practice!

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Hannah C.

Verified reviewer

Mental Health Care, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TheraNest

Satisfying practice management software

Reviewed 2 years ago

TheraNest was a satisfying tool for me, but it didn't really do the trick in terms of pricing rates.

Pros

What I liked most about TheraNest is that it offers all the tools you need to manage your mental health practice, be it a small one or a clinic. Think about scheduling appointments, billing your clients, managing client and session information. It also offers the options of integrating online therapy.

Cons

I wasn't really convinced to keep using the software, because the pricing was dependent on the number of clients your practice has. As my practice grew, I decided to switch.

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Donna M.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TheraNest

Supportive, convenient, affordable, quality product!

Reviewed 6 years ago
Pros

The client portal and the fact that the intake can be done online! I love custom forms, the appointment reminders, emails, payroll.... I love it all! I especially love the customer service. I'm a loyal customer especially because of the way they are with their customers (texting, emailing and constant improvements). 10 stars!

Cons

Id like payroll to be able to have the option to select the payouts due tab and pay clinicians when claims are paid in full. Copays are attached to this currently and I have to select "copay paid to clinician" even though it's not in order for payouts due to work the way I need it to. I also need to be able to print out a demographics sheet on a single client to an option. I'd also like the email to have a time that an email was sent.

Vendor response

Wow Donna! Thanks for the review, we are blushing over here and also thankful for your kind words. We love to hear that our customer happiness team is serving you well. I'll pass along your suggestions to our development team, but as a loyal customer you know you can always write in or use the microphone icon to make suggestions, we're always interested in your feedback as it very much shapes our plan for the future of TheraNest. Sincerely, the TheraNest team.

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D Q.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
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TheraNest

TheraNest for Speech Therapy

Reviewed 6 years ago

We have been using the software for several months now and have found that the online help in form of videos and chats to be quite helpful. There are some features that are missing for our business, but TheraNest has been adding features and has been very open to additions needed by their clients.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi D, Thank you for your review! We're glad we've been able to support your speech therapy needs and you find our support center helpful. We appreciate you! Sincerely, Your TheraNest Team

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Amanda R.

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Overall Rating
  • Value for money
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TheraNest

Outstanding therapy software

Reviewed 7 years ago

Theranest provides an intuitively easy therapy software system. I love being able to do everything I need in one software program, and I also purchased and love using Therabook to allow clients to complete intake forms and schedule appointments online. The customer service and response time is phenomenal (usually immediate during business hours). I give Theranest my highest recommendation!!!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Amanda, Thank you so much! We are always here for you if you need anything. :)

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Brittany N.

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Overall Rating
  • Value for money
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TheraNest

Definitely helpful!

Reviewed 9 years ago

Pros: great customer service. Love the ease of adding support staff without sharing confidential clinical info. Great pricing. Love the ability to log contacts with clients quickly and how it assists with maintaining HIPPA compliance. Cons: I initially had some difficulty navigating the program, but I really found the online training helpful. Also, I couldn't find a way to print contact log.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the great review. We appreciate it. We will continue to improve the on boarding experience.