TheraNest vs Therasoft Online Comparison

I like how user friendly the software is. I like how easy it is to navigate, the training videos and the partnership with office Ally which makes the billing process easier.

The credit cards rates for accepting co pay online were too high

Kimatra thank you so much for the review! We are happy to hear that your billing is a breeze with TheraNest! We do have some very competitive rates for credit card processing. There are no monthly fees, gateway fees, etc. You can also process payments without leaving TheraNest and store the card on file for future use! We will have a member of our Credit Card Processing team reach out with more information for you.

having online capabilities to access from anywhere

I would like to have customize-able forms to change the input fields and titles to comply with medicaid required information

Hi John, thank you so much for the review! We do offer a custom forms builder so you can design a note that best fits your needs! The Support Team will reach out with more information.

It is oriented to my profession - mental health care. It has most of the functionality that our company needs: - appointment scheduling - room booking that prevents double booking, a must for us because we have 9 staff sharing 3 offices - invoice/receipt generation is easy - International user friendly, we are in Hong Kong - has the necessary features for managing the financial side of the business - appointment reminder features, easily editable reminder message - TN consistently add useful features to help with the business, e.g. custom forms, improved ease of use of the software - integration with other calendars - color coding for staff, ease of identifying each other on the master calendar - staff permissions feature - customer support has been excellent from the beginning

- staff permissions can be item selectable rather than group together in the basic five categories - basic navigation still needs some touch-up - mobile app needs an update - need to expand the list of reports that can be generated or permit selectable items to be generated for a report

Thank you for your thoughtful review Gerald! It's been our pleasure to have worked with you and your growing practice the past few years.

Online scheduling is wonderful. I also love how easy it is to submit and track claims

The telehealth platform can be confusing for clients to use. The connection doesn't always work

I love how everything is all in one place - schedule, notes, contact log, billing. I also love the feature that alerts clients about upcoming appts.

In my experience it has had some weird flukes like erasing case notes or the calendar being very touchy. I also with the treatment planning and initial assessment features were more in line with what Medicaid requires because we can’t use those.

Thank you for taking the time to write us a review, Alyssa! We're happy to here that you've been a long time lover of TheraNest! We appreciate hearing about your experience and we'd love to connect with you personally in more detail on some of these items!

I love that all of my information is located in one place. I can track appointments (and access this on the go!), manage records, send statements, and track client balances, all in one place. The templates are customizeable and keep my record-keeping streamlined, consistent, and professional. Most fields are also editable (service pricing, client balance, etc).

I still need to use QuickBooks to manage my expenses and overall business transactions, but this feature is not what Theranest is designed to do (or necessarily should, even).

Online chat assistance has been very helpful. Customer support is responsive and overall the software is easy to learn.

Remembering to save data before using the back button takes some getting used to. I've lost data I've entered.

It's so user friendly and intuitive. It's very easy to get questions answered online. And customer support is amazing!

Nothing...I absolutely love using Theranest!

We are always here for you Aviva! Thank you for your spectacular review!

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Hi Kirsten, Thank you for your nice review! We appreciate you taking time to share your feedback. :) Sincerely, Your TheraNest Team

Ease. When I signed on the Theranest customer service was phenomenal as I was "green" with using an EHR online system.

I would like to see more therapeutic interventions and options on the treatment plan for checks only. That would be amazingly helpful.

After my learning curve I like it a lot.

I do not like the bill for clients. I would like it to show insurance payment, write off, and co-payment by client as separate payments.

Thank you so much, Janice! We are working on a complete billing re-design which will help separate client payment from insurance payment. We will make sure to let you know as soon as this is released. Also, this article will walk you through creating an appointment from the calendar view: http://support.theranest.com/customer/portal/articles/1108338 We are always here for you if you need anything. :) Thank you again for the wonderful review. - The TheraNest Team

Theranest has provided me with ease of billing, documentation, and scheduling clients. Their fees are very reasonable and you get a lot for the price you pay. The staff are consistently looking for ways to improve their produce and regularly incorporate suggestions from their customers. Their customer support team is efficient, kind, and professional. I had a situation wherein I needed to get...

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Most of their customer service is provided via online. I prefer talking to a live person over the phone; however, when you electronically submit a question, they are very quick to provide a resolution.

Hi Rachel, we're thrilled to receive your 5/5 star review. Thank you from the bottom of our hearts. We're all touched by your kind words for TheraNest and hearing you appreciate the support you've received from us. We love giving virtual hugs and helping as much as we possibly can! If you're not already aware, just want to make sure you know we do provide unlimited phone support during business hours....

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The software is very thorough and I am just now finding my way around the insurance billing process but I can see once I create the proper information for clients that billing insurance companies will be a snap. Actually I went to a workshop and the presenter recommended Theranest because her billing problems were solved.

It is always difficult to get used to new software but once accomplished it will be excellent.

Thank you for your fantastic review, Patricia.

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Hey Thomas! Thanks for taking the time to give us a review, we're happy to hear that you've had no trouble getting in touch with our support team and that the system has been intuitive! We're excited to know that TheraNest is making managing your practice simpler! Sincerely, the TheraNest team.

Customer service is prompt and friendly. Layout is user-friendly. Billing and payment process is simple. Encourages ideas for enhancements from the very professionals using the software. Continually updating and upgrading system to make it a great fit for the behavioral health field.

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I like being able to submit billing, and I like the patient portal for new patients, so they can fill out information before I meet them in person or online.

It seems to have a lot of features that I still haven't had a whole lot of time to explore yet, but it is easy to get up and going by learning the basics in a short amount of time. I have had problems with the TeleHealth Sessions, but I think most issues are due to overstressed internet systems. One issue I haven't been able to resolve is the difficulty in seeing the client, or having the client see me at the beginning of the session without leaving and reconvening into the session a few times, and even that doesn't always work.

The client portal

I wish they didn't charge extra for it. I also wish they had more therapy note templates already built in for different age groups as I also provide play therapy.

online, secure, works through officeAlly.com, keeps improving with more features or fixes added regularly, price is acceptable if you can keep inactive clients de-activated-but see below for what interferes with that.

way more clicks per action than seem necessary. Very hard to keep track of payments because ERA listings have no information in the list (so you have to open every one to see who it is for and what dates and what insurance etc.) we're resorted to going to office ally, getting the info there, then working to record payments and write-offs in theranest. no one available to hire to do any of this (I asked theranest) waiting a day or longer for an email answer to questions, means you don't have the help when you have the time available to do the desk work

Hi Michelle, Thank you for taking time to provide us a review. We truly appreciate your input on how to improve your TheraNest experience. We pride ourselves on top notch support and continuous improvement so please know faster response times for support and shorter workflows for product are always a top priority. We're delighted to hear you recognize we're always adding features and value for our customers. You can count on that. :) Thank you, Michelle! We appreciate you. Sincerely, Your TheraNest Team

The more I use this system the less I like it. I chose it over other systems because I liked the interface, and I still like that. Unfortunately key functions are so bad I am considering switching (after putting in 30+ hours learning and setting up this system).

1) The billing system is so much more difficult than it should be to use on the therapist's end. I thought it would save me time from my former archaic practice of keeping track manually, but there are so many dumb elements (for example, the fact that it's necessary to write off the difference between your standard rate and the insurance reimbursement rate manually for every single invoice), that...

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Thank you for your review, Miriam. We have shared your feedback with our product team. Please let us know if you have any questions, we're always happy to help.

I chose Theranest on the recommendation of an online therapists group I am a part of. So far, I have enjoyed the price point, the scheduling, calendar, intake and notes portion of Theranest and I like what I know about the teletherapy platform as well.

I am not completely sure about the teletherapy platform in that I have only utilized it on a 'trial' basis. I like that it is built into the emr service and it seems to be competitive with other teletherapy platforms I have tried or looked into.

Thank you for taking the time to write us a review Christy! We are glad to hear TheraNest is meeting all your needs as a Teletherapy Practice!

What I liked most about TheraNest is that it offers all the tools you need to manage your mental health practice, be it a small one or a clinic. Think about scheduling appointments, billing your clients, managing client and session information. It also offers the options of integrating online therapy.

I wasn't really convinced to keep using the software, because the pricing was dependent on the number of clients your practice has. As my practice grew, I decided to switch.

The client portal and the fact that the intake can be done online! I love custom forms, the appointment reminders, emails, payroll.... I love it all! I especially love the customer service. I'm a loyal customer especially because of the way they are with their customers (texting, emailing and constant improvements). 10 stars!

Id like payroll to be able to have the option to select the payouts due tab and pay clinicians when claims are paid in full. Copays are attached to this currently and I have to select "copay paid to clinician" even though it's not in order for payouts due to work the way I need it to. I also need to be able to print out a demographics sheet on a single client to an option. I'd also like the email to have a time that an email was sent.

Wow Donna! Thanks for the review, we are blushing over here and also thankful for your kind words. We love to hear that our customer happiness team is serving you well. I'll pass along your suggestions to our development team, but as a loyal customer you know you can always write in or use the microphone icon to make suggestions, we're always interested in your feedback as it very much shapes our plan for the future of TheraNest. Sincerely, the TheraNest team.

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Hi D, Thank you for your review! We're glad we've been able to support your speech therapy needs and you find our support center helpful. We appreciate you! Sincerely, Your TheraNest Team

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Hi Amanda, Thank you so much! We are always here for you if you need anything. :)

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Thanks for the great review. We appreciate it. We will continue to improve the on boarding experience.