TheraOffice Features

The software system has a vast amount of flexibility within its design to allow each clinician and organization to customize various reports and user functions. The TheraOffice Team is very responsive whenever questions arise. I had one payer that required a specific change in documentation. The TheraOffice team problem-solved the need and immediately created a custom report that could be used for...

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I'm still having difficulty with the accounting system. At the moment, the accounting module isn't quite as intuitive as all the other modules.

The best part of Theraoffice is fact that you are able to customize the schedule and documentation. In general, it is easy to use compared to other programs we have used in the past.

1.Having the different modules for Documentation and Scheduling. 2. Not being able to minimize windows within the module, you have to click out of everything before proceeding. 3. Not being able to move image notes from one pts chart to another pts chart. 4. Not having a search option in the chart. We use a dummy pt for our referral log and it has hundreds of records, it would be nice to be able...

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I mainly used TheraOffice for patient scheduling, patient intake, and reporting. Searching patients in the database is easy, and there are many different categories that can be used to search in order to optimize results. Scheduling patients is quick and easy, and most of the most-used functions (for me) could be easily accessed just by right-clicking on a patient's name on the schedule. TheraOffice also has many helpful reports. I most often used the Patients not Seen in 2-4 Weeks report, which we used to track patients that were in need of follow-ups; and a report that would show patients who were low on authorized visits or patients who had an approaching authorization expiration date.

Sometimes, TheraOffice would freeze up and then crash. I would be left with a white screen with a red X through it, and often I would have to exit out of the schedule for my clinic and reopen it. Overall, this wasn't a huge problem, just a minor inconvenience when I was trying to do something quickly.

1. It has its own billing component 2. Great A/R reports 3. Easy to use and intuitive interface 4. TheraOffice Support Team has the BEST customer service I have seen within any company in quite a long time!

1. FunctionVibe does not include all functionals that we like to use 2. Dollar amounts do not include commas 3. Inability to have a patient be on the waitlist in more than one location 4. When adding a new appointment into the schedule, inability to start typing patient name and having the system auto-populate

It was easy to navigate and find things. Good customer service and things, like reports, could be customized to company requests.

Did not have a multiple window option so if you were working on something and needed to schedule a patient, you had to stop what you were doing.

What I like most about the software is really the people that support it. They are always readily available, knowledgeable and so patient!

It is difficult to find the reports that are helpful to manage the business. I find the names of them very complex and not easy to remember.

TheraOffice is a good all-in-one EMR, where we can schedule, document, and bill from one module. After demoing many EMRs, I realized this is actually a rare combination. The documentation allows for common phrases to be put into a drop down menu, so you can point-and-click. BCBS pulled our notes to review and said they were some of the best documented they'd seen.

There are a LOT of quirks. Once you figure them out, they become second nature, and aren't generally an issue, but you do have to understand that it may be frustrating to use at first. For instance, TheraOffice allows for charge checks, but it doesn't check them automatically, so you have to be sure to click the button on every claim. Also, TheraOffice recently went to one module and I can't say I'm a huge fan. If I'm entering an ERA that's $8,000 and the phone rings and it's a patient asking when their next appointment is, I have to close out of the ERA and start it again later, there's no "save" or way to push it to the background.

It is pretty easy to use. We didn't have much training at all so glad it is user friendly. I like that the balance shows up on navigator. I like the temporary patient to start a new patient on the schedule. I also like that you can post patient copay from the scheduler.

The original person we had that signed us up wasn't exactly honest. She told us about different functions that Theraoffice can do without telling me there were hidden charges. this did upset me however we had already signed a contract. to be honest had I known some of the features that are additional charges I would have gone in a different direction then Theraoffice. I like it but, there are some things I don't like. Statements are not that easy to print. Looking at the patient account isn't that easy you have to go into to many different screens. I don't like the fact the you get signed out if not using for a bit. I know it is a safety issue it is not convenient for me at all. There are a few other things that I am not happy with also . Over all I like the software.

The billing software is extremely easy. Our rejection rate for claims is way below industry standards. Physicians comment on the ease of reading our reports and how complete they are.

Some alerts have multiple clicks to go through to complete a task. Not a huge complaint but the last update added extra steps.

The software was extremely user friendly. It was easy to learn and implement.

When I was a sure, the only downside was all the specific features, scheduling, accounting, documentation, etc. were separate software. It has now changed and it is all integrated into one.

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