TherapyAppointment Pricing

Very easy to use. Submits claims and stores record electronically. Offered appointment reminders to clients.

The statements portion is cumbersome and could use revamping.

Hi Lisa, Thank you so much for your feedback! We are so glad that our software has helped you manage your practice and you've found it to be a good value. We're grateful to have you as a member of the TherapyAppointment family! Your insights on the statements portion of our software are helpful, and we've spent a considerable amount of time revamping billing, even between the beta and TA2.0! We expect you'll find it as streamlined as the rest of our new software -- but please continue to let us know how we can improve! Thanks again for your thoughtful review and for being part of our community! We really appreciate your insight as we seek to continually grow and improve. Best Wishes, The TherapyAppointment Team

I love the fact that I can submit claims directly from TA and that they do a check to make sure everything is correct BEFORE I send the claim. It's easy to use and the customer service is so prompt, I feel like I have my own assistant! I like that my clients can confirm appointments, schedule online, email me and add attachments in a HIPPA secure environment.

I'd love to be able to upload custom documents that my clients can fill out and sign electronically such as a release of information.

Hi! Thank you for being part of our community and for your kind words. We are happy to have you! You'll be excited to know that TA2.0 does allow you to upload custom docs that can be signed with an e-signature. We are looking forward to migrating your practice when migration opens!

Ease of use This software is user friendly, great interface, runs smoothly, easy claim submission, great for billing and note taking.

Can be expensive for just a solo practitioner. They take a long tome for their upgrade to 2.0. Several times they encountered glitches in their system.

Thank you for your feedback. We appreciate it very much!

I have been a user of therapy appointment for years!! I am an individual therapist with no employees and this software does almost everything for me at an incredibly reasonable price! I highly recommend it!

There have been two things that have been difficult - both of which I believe are being taken care of in the upcoming release of 2.0. One is that clients can't reset their passwords without contacting me, and the other is that doing paperwork electronically is not an option.

Hi Aimee, Thanks so much for your review and thank you for being part of the TherapyAppointment community. We're glad you're here! :) TA2.0 is definitely going to help lighten your load -- between e-signatures and the patient portal passwords being more patient-friendly (yes, they can reset it themselves!) alone, we'll take care of more paperwork than ever before. Also new to this platform is the ability to constantly evolve, so as we find new ways to help lighten the load and/or improve our features, you won't have to wait! Thanks again for being part of our community!

I like the ease of writing clinical notes, keeping a schedule, and using these to file claims through the system.

It is a little expensive for the solo practitioner. The cost adds to monthly overhead which solo practitioners must keep low. It's efficiency at filing claims does make it worth it.

Hi Laura, Thanks so much for taking the time to write us a review, and thanks for being a valued member of the TherapyAppointment community! We are so happy that our software has been a helpful solution to help you grow your solo practice. And we completely understand how tough being a solo practitioner can be -- our founder was one himself! To that end, we've set up a variety of transparent,...

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User interface

The only intergtated payment option is Cayan which I'm not jazzed about due to cost and the fact they bill quarterly which makes it harder to reconcile/track. Also no room assignment function is available but I've been told it will be available when the new software update rolls out soon in the spring.

Very affordable and easy to use. Great ERA electronic billing features. Offers appointment reminders for no additional cost. Very friendly customer support. Great product for the price!

The EMR is very limited, has an older interface, not mobile friendly.

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It's fairly comprehensive. I like most that I can customize forms. I like that it's fairly straightforward and easy to use. I like the calendar sync option, as it keeps my appointment private (i.e., labeled "appointment"), though stays up to date with my google calendar. This option is available in the lowest tier/ solo practitioner plan. Other programs offer this feature only in their premier product,...

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I do like for clients to self-schedule, but I'd like an opportunity to approve client requests, as I see clients on 3 different platforms, so my schedule changes quickly. It's also annoying that an appointment can't be deleted and the "cancelled" or "rescheduled" appointment shows up in the client's list of appointments. It's visually cluttering. I made a mistake setting up reoccurring appointments for a client and now there are 20 "cancelled" appointments in her file. I have to be careful that I'm selecting the correct appointment to make notes on, or I might accidentally make notes on the "cancelled" appointment. Sometimes, it's just a clerical error and it doesn't need to be in the client's file.

Customer support is efficient and prompt. I was concerned that getting support via email would be cumbersome or untimely but they respond promptly and thoroughly. I contacted my rep with billing questions and had a 30-minute demo with her over the phone which was extremely helpful. She is a therapist as well so she knew first-hand what my needs were. It offers both email and text/voice reminders which is included in the monthly price. It securely stores credit/debit cards for easy payment. My biller has not problem logging in and doing her work remotely from her office which is in a different city. They are available for her as well when she needs customer support.

You can't hover over an appointment time to see an "alert" you have written such as "husband joining session today"...you have to open the appointment which just takes extra time. The patient portal is too difficult for patients to navigate through so the idea of having them self-register is out the window for me. It doesn't have required fields so they can create an account, fill out a few things...

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The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.

The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.

Hi Dr. Dave, Thank you so much for reviewing TherapyAppointment! We're grateful that you've taken the time to share your experience with our software, and know that you'll love what we have in store for you with TherapyAppointment 2.0! It is certainly much streamlined and will be rapidly updated as new features are added. We'll also have plenty of training opportunities available to make learning a breeze. We're glad you're part of our community!

Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years.

No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process.

Easy to use, you can make some very basic templates if you want. No significant training needed to get started Low cost

Frequent outages Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system. They have promised an update for a while now, and still no ETA. Templates are very basic, you can only make a template with text, no check boxes, etc.

We have continued to test the software changes made in response to the recent service outages. and are convinced that the problem caused by by our new password encryption system using too many resources and crashing the system has been resolved. We also have a compensation policy that you will likely not find from most software companies. Here is our policy: we consider any service outage that...

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- Ease of scheduling - Versatility of application

- sometimes feels like it was designed by engineers, rather than by designers with user experience in mind. This appears to be changing, however, with the new 2.0 experience.

Hi Jason, Thanks so much for your feedback on TA2.0 and and the original TA! You're right, we have pushed to make TA2.0 a more user-friendly, intuitive experience with customers at the forefront of our every design decision. We're glad you noticed the changes! And we're elated to hear that TheraoyAppointment has provided a great value for you and your practice. That's what we strive for and, with your feedback, hope to continually improve upon! Thank you for being part of the TherapyAppointment family! Best, The TherapyAppointment Team

The low cost when just starting in private practice, plus the free month to try it out. Also, the webinars on Thursdays have been invaluable, as well as the calls from TA to 'check on how I'm doing' have been helpful.

I REALLY need for TA2.0 to distinguish between the client and the 'responsible party' (aka parent). For those of us who work with children, this is critical. Also, setting up client accounts and generating invoices -vs- receipts is not intuitive. I still need help with this!

Hi Judith! Thank you for joining our community and thanks for sharing your feedback! We are so glad to know that we've been able to help your practice grow through our webinars, the low cost, and our support team! You'll be happy to know that we've reworked our billing system and are preparing to relaunch it soon -- it's vastly improved, and we hope you'll find it much more intuitive. Thanks also for your feedback regarding designating responsible parties. I'm passing along this feedback to the Dev Team so we can work on it. Judith, it's feedback like yours that help our product improve, so we thank you! And, we hope that the new billing system updates help better serve you! Keep your eyes peeled for an email from us soon to share the updates!

I am a Licensed Clinical Social Worker with a small private practice. I do all the billing myself and I love that I can write a note and bill at the same time.

I really don't have any negatives. It is a little pricey but I feel the program is worth the cost.

Nothing more than what I see with other EHRs. Has scheduling and billing abilities along with calendar and client reminders

This platform has been down multiple times while they are apparently "updating" which has slowed down my work process and has cost money

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We do listen to our customers! Since this review was written, we have more than doubled our server capacity. Our average server response time is less than one second now.

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