TherapyAppointment Reviews

Pretty easy to use and user friendly for clients to scheduleOnline forms are convenient

some of the accounting features (posting) are a little complicated

The documentation feature was the easiest to use. Instructions were clear and easy to follow. There were several templates to choose from, and the ability to create your own documentation template.

The initial information/demo session made it seem like Therapy Appointment was going to be easy to use and make my job easier. The demo was an in-person virtual meeting that was well done. However, the program itself wasn't intuitive, and frequently switching from one screen to another was necessary, so it made this part of my job more time consuming overall. Tech support wasn't as helpful as I've found in other companies. And the billing aspect of the program was a disaster for me. Very few of my bills were successfully submitted.

Ease of use. Having an online schedule is very helpful.

The inability to have my initial forms online and put in their chart. Also, the inability to send things to my clients via the portal is really inconvenient. If it had the ability to use it for teletherapy would make it perfect.

Hi Julie! Thanks so much for your review of our Legacy product! We're excited to share that our new software, TherapyAppointment 2.0 does have these features! We can't wait to get your practice migrated as soon as the Current TA customer migration process is guaranteed lossless! Thank you!

I love the fact that I can submit claims directly from TA and that they do a check to make sure everything is correct BEFORE I send the claim. It's easy to use and the customer service is so prompt, I feel like I have my own assistant! I like that my clients can confirm appointments, schedule online, email me and add attachments in a HIPPA secure environment.

I'd love to be able to upload custom documents that my clients can fill out and sign electronically such as a release of information.

Hi! Thank you for being part of our community and for your kind words. We are happy to have you! You'll be excited to know that TA2.0 does allow you to upload custom docs that can be signed with an e-signature. We are looking forward to migrating your practice when migration opens!

- Ease of scheduling - Versatility of application

- sometimes feels like it was designed by engineers, rather than by designers with user experience in mind. This appears to be changing, however, with the new 2.0 experience.

Hi Jason, Thanks so much for your feedback on TA2.0 and and the original TA! You're right, we have pushed to make TA2.0 a more user-friendly, intuitive experience with customers at the forefront of our every design decision. We're glad you noticed the changes! And we're elated to hear that TheraoyAppointment has provided a great value for you and your practice. That's what we strive for and, with your feedback, hope to continually improve upon! Thank you for being part of the TherapyAppointment family! Best, The TherapyAppointment Team

I've used this since opening my private practice- as a solo practitioner and now we have expanded into 5 therapist group practice. Love the quick response from customer support. I like the various options on how to write a note. Free admin accounts a bonus. The capability for ERA and automatic posting is great.

I don't like that we, as a therapist, cannot make appointments for the other therapists and have to have the admin account to do this. I believe with the new update this will be addressed.

Hi Karen, Thank you so much for your thoughtful review and for being part of the TherapyAppointment family! We are so happy to hear we've helped your practice streamline it's processes and been a part of it's growth! We do think you'll love TA2.0, and are looking forward to hearing the feedback from your growing practice. You're right -- customizable administrative controls have been expanded so that you have much more flexibility. Thank you again for your review and being part of our community! We hope that you love our new software and, together, we can continue to grow your practice! Best wishes, The TherapyAppointment Team

The layouts are thoughtful and intuitive, and easy to see the information on the page. It responds quickly, and is a very modern refresh of the old design.

The site still needs to be made more robust in ways to navigate and offer data delivery options.

Hi Doug, Thank you so much for your feedback! We are ecstatic to hear that you love TA2.0 and our extensive update! We've worked hard to make it responsive, intuitive, and modern, and appreciate that our efforts accomplished their goal. We hope you'll continue to share your thoughts and feedback as we roll out the training software and TA2.0. We are honored to have you as part of the TherapyAppointment family. : ) Best wishes, The TherapyAppointment Team

I like how it has more features that other competing programs have. In particular calendar syncing.

How it vastly different to maneuver from the current program.

Hi Michele, Thank you for your thoughtful insights and for sharing. We're thankful you took the time to beta test and are honored to have you as part of the TherapyAppointment family. We hear your concerns about learning a new program and are glad to confirm we're introducing number of resources -- including a *free* training software on 12/15!-- to help you ease into it. We hope you'll find...

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Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians.

Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour.

Hi Amy, Thank you so much for your feedback and for being part of the TherapyAppointment Family! We are glad that our legacy software has been a solid partner to manage and grow your practice. We are excited for you train on TA2.0 and know that it can help you with sending/receiving documents, invoicing, and collecting payments. We are humbled by your patience and assure you that, moving forward, our software is designed to continually grow and evolve. Please do continue to share your feedback on how we can improve! :) Thanks again for being part of our family, The TherapyAppointment Team

The new aesthetic, integrated calendar, easy to read

Difficulties with billing. deleting incorrect claims, error alerts.

Hi Brittany! Thanks so much for reviewing our product and thank you for being part of the TherapyAppointment Community! We are happy to have you here! We're glad you took a look at our new product, TA2.0, and approve! Wanted you to know that error alerts will be part of the comprehensive system when it launches later this year. TA2.0 was built with the capacity for continual growth, so we will never stop trying to improve -- keep the feedback coming! :) Thanks for being part of the TherapyAppointment Community!

I have always loved this product. I am very excited for the update which I found very user friendly and much more efficient from a business standpoint. I really liked the look of the dashboard.

The only con I have had is with regard to the limits of the ability to send a fax out of the software. I think it would be helpful if we could send the progress note along with a fax to help with collaboration among medical professionals our patients see.

Very easy to use and intuitive. I like the statistics function and the reports I can run. Like that you can share files.

Can’t do room assignments. Isn’t very pretty. Would love if it could sync with google or outlook calendar

Hi Nicole, Thank you for your review. We are glad to know that you've found TherapyAppointment easy to use and intuitive. Also, glad the stats and reports have helped! Our goal is to help simplify managing a practice so that you can focus on patients, not paperwork -- it sounds like this has proved true for your practice! We do hear you loud and clear on the look of the platform -- this is definitely being addressed in Version 2.0, which will be released in late 2018. our testers have reported that it's clean and modern, yet still intuitive and easy to use. We've noted adding room assignments and syncing with calendars! This is something our dev team will love to know, so thanks for the feedback!

Ease of use - learning the software is extremely easy. Data entry is simple and managing patient database is easy and straightforward.

No insurance history is kept (if someone gets new insurance, you have to eliminate the old information to put the new insurance in)

Easy, cost effective, and clients LOVE the online scheduling, appointment reminders and email bills. It follows work flow so I don't waste time clicking from window to window. Customer service has been quick, responsive and effective every time over the last 5 years.

No to do list on the margin of all screens, would like a list of important history as a margin in patient prog notes, would like to send/receive/autoscore assessment tools, would like printing of notes to be an easier process.

It's super easy to navigate, with internal communication and I can access all of our providers, no matter what state they are in, with just the click of the mouse.

I haven't figured out how to delete an Insurance Co. LOL. I wish a refund, of any amount, was possible to make. If a patient over pays it has to be left as a credit or refund the entire amount.

Hi Pam, Thank you so much for your review! We are happy that you are part of our community and that our cloud-based software has made managing a dispersed practice a breeze. Sorry for the delay on this response, but please do feel free to give our Support Desk a call at 1(800) 242-2127 whenever you have questions. We can help anytime you have concerns like this! We've also created a pretty large library of help topics here: https://therapyappointment.desk.com/ Please let us know if we can help with anything! Thanks for being a valued TherapyAppointment customer!

All in one system for managing your practice. This is by far the easiest and most complete system I have found for scheduling, billing, accounting, and charting.

There are very few cons to list. Perhaps the only gripe I have (and it has long since been resolved) was some server downtime when they were transitioning to a new server. When everything is integrated into one program downtime is disastrous when you have several providers.

I enjoy the customization of medical record notes and the separation from your psychotherapy notes.

Servers go down from time to time; minimal integration between providers of the same practice. messaging system not user friendly

Easy to use, you can make some very basic templates if you want. No significant training needed to get started Low cost

Frequent outages Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system. They have promised an update for a while now, and still no ETA. Templates are very basic, you can only make a template with text, no check boxes, etc.

We have continued to test the software changes made in response to the recent service outages. and are convinced that the problem caused by by our new password encryption system using too many resources and crashing the system has been resolved. We also have a compensation policy that you will likely not find from most software companies. Here is our policy: we consider any service outage that...

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user friendly and customer service is very helpful and kind. Love the 24 hour text message reminders to my clients.

The site is "out of service" often and refunds are not offered. I would not be concerned for a refund if this was not a regular occurrence, but unfortunately this is becoming a familiar pattern. My other concern is I have two different office locations and the software does not allow myself or clients to distinguish between the two offices when signing up for sessions.

At first, there is a slight learning curve. Scheduling and billing was nice. sometimes reminder texts didn't go out. they called it a "glitch" and say that it's a service free of charge and the contract states that they're not responsible if something goes wrong with it. needless to say, many of my clients have come to rely on it, so on those days, I have quite a few no shows.

Have to have a separate clearing house, and they still don't have electronic paperwork. The website goes down almost once a week. I can't see my schedule, can't write notes, can't schedule new clients, my clients can't log on. Their solution has been to refund the few dollars from that day. The loss to my business is nowhere equivalent to what they "make-up" in a measly small refund of a few bucks. I have e-mailed and called on multiple occasions about this, but they have all the control and obviously don't care about losing my business.

This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.

Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down

User interface

The only intergtated payment option is Cayan which I'm not jazzed about due to cost and the fact they bill quarterly which makes it harder to reconcile/track. Also no room assignment function is available but I've been told it will be available when the new software update rolls out soon in the spring.

Nothing more than what I see with other EHRs. Has scheduling and billing abilities along with calendar and client reminders

This platform has been down multiple times while they are apparently "updating" which has slowed down my work process and has cost money

This software is just what I need to effectively manage my private practice. It is intuitive, easy to set up new clients, manage statement accounts, and clients like the ability to set their own appointment schedules.

Although I really like the application being web-based, those few times we've lost power (due to storms or construction) we were unable to log on.

Incredible turn key web based solution for Mental Health providers covering all aspects of EMDR, billing, intake notes, progress notes, reminder calls, documentation, easy online registration, direct billing to insurance comanies, and credit card payment processing. The developer and inventor of this product is a Doctoral Level Psychologist who understands the needs of mental health providers and he is committed to the ongoing development of the product. He and his staff are very responsive to concerns and questions. Absolutely amazing. I would highly recommend without reservation!

I am very very satisfied however the only tiny problem is when there is a problem with the server slowing down. However this company has resolved and worked with this issue. In fact the server slowing down is not a problem and it is very fast currently.