TherapyNotes, LLC vs MDnet EHR Comparison

A wonderful seamless natural and clean EHR.

No eprescribing or elabs, yet. It's focused on therapists currently, but I'm sure in the future it will address this need for psychiatrists.

Thank you! We hope to add eprescribing in 2013!

Therapy Notes is a very user friendly EHR to use.

I have not used Therapynotes enough to know of any cons at this time.

Its ease of use and intuitive interface. Vendor is open to feedback and strives to make changes when asked/suggestions are made.

I wish it were more compatible with other EHR systems - and I hope that it is created so that we can interact with other PC docs EHR systems at some point. I also wish it had more robust reporting capabilities.

Unlimited easy to access customer support. Everything you need is in this EHR to run your practice.

I would like a release of information that is integrated into the software.

Ease of use, ability to call for help… even though the Therapy Notes help line is on Eastern Time and my office is located in Pacific Time.

That the Help Line is open on Eastern Time only, which means it closes 3 hours earlier than Pacific Time. So, both Central Time and Pacific Time users of Therapy Notes are short changed.

The support for Therapy Notes is tremendous. You can always get someone on the phone to answer your questions. If they need to they will research the answers to make sure you get a correct answer. One can ask follow-u questions and the staff will continue to work with you until you understand the issue.

The fact that the billing process is tied to the signed clinician clinical notes. There is no way to link services to a clinician if they include overpayments you can not easily tell which clinician should get the money.

Software is easy to use, moderately customizable and customer service is very responsive and helpful. Makes good use of drop-down boxes and check boxes to streamline note writing. Their online credit card processing has made things much easier and is cheaper than using Square.

There is no option for multiple copay options for shared clients within a practice. The pre-formatted progress notes are cumbersome at times.

This EHR is extremely easy to use. It is intuative and keeps me on track. I love the daily to do list.

No secure client portal. I would like to see the ability to exchange messages with clients more securely.

I enjoy the ease of use and the flexibility of the program..

Some standard documents are unavailable and have to be created by the clinician and uploaded for use.

Full featured, flexible, easy to use, complies with state and professional standards, saves time, web based. Good performance.

No way for clients to book appointments directly. Backing up/archiving/reporting per client or per practice not available.

Thanks for the great and candid review! You can export all of your notes for a particular patient by clicking "Download Multiple", but you're right there's no site-wide way to do it yet. We will be adding a patient portal feature to TherapyNotes in the future stay tuned! Thanks again.

I love how simple this EHR is to use. I have been using it for over a year and will never use anything else.

I attempted to bill on my own and ran into a few issues. I called therapy notes and didn't have much of a resolution.

I really enjoy the aesthetics of the user interface. Navigating the EHR is intuitive and does not require a great deal of technical savvy.

I would like ROIs to be added to the library. :-) Other than this, nothing.

The EHR is already fantastic, but it is also continually evolving to be even better. Customer support has always been friendly, professional and helpful.

I wish I had not waited so long to get connected to Therapy Notes. It has make my practice more efficient and streamlined so many of the tasks that used to be a pain.

Easy to use. Written by therapists for therapists. Calendar, clinical documentation, and billing all in one system. You don't have to be tech savvy to use this EHR.

More analytics. I feel that TherapyNotes would benefit from having more robust reporting features. I think they'll get there eventually.

Therapy notes has an intuitive user interface and reasonable pricing especially for group practices.

The client portal which has been promised for year is still not finished and the program has poor reporting functions for group practices

Therapy Notes is a trusted EHR. They provide everything I need, it is easy to use, and their support staff is friendly and easy to reach. I highly recommend TherapyNotes.

I have no issues to list regarding my subscription to TherapyNotes.

TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.

There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.

It was relatively straightforward, great price, could do insurance billing for you, includes treatment planning, integrated CC processing.

Not as customizable as I would like, no integrated telehealth

Fair value Mental health focus Developed the role that we play for the multiple clinics that we have for our new EHR as we transition from Practice Fusion due to their high increase in cost.

No e-prescribing option We are considering starting a nurse practitioner and that is a limitation that we might run into.

Everytime I call for help, I am able to get an almost immediate friendly, professional, patient person to help answer questions and trouble shoot problems. This is so helpful in keeping things moving in a fast paced helping profession.

I wish they had the ability to customize forms. We had to look at another options since this feature is limited to either the forms they have available or uploading a .pdf which can be clunky for clients. Since we work with multiple family members at the same time on telehealth, I wish there was an option for multiple screens.

This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.

We are just starting to onboard our group with TherapyNotes. I do like the 7 day week customer support. Some of the therapists in our practice have used TherapyNotes and they had great feedback about the EHR system.

I don't have any negative feedback about TherapyNotes as we have not used the system yet.

This software is great for a private practice. It has all the necessary features like scheduling, payments, an easy to use client portal, and of course documentation. The formatting was use friendly, attractive, and intuitive. As a solo practitioner, there were many features I did not have the opportunity to use that I am sure would have been useful for a larger practice (non-clinical staff features).

The features were very similar to SimplePractice, which at the time of sign up, was cheaper. TherapyNotes charged for client reminders, .14 cents per reminder. That can really add up! I also believe that the credit card payment is more expensive through Therapynotes. Therapynotes also does not offer a secure messaging system, which has been helpful for communicating with my patients.

It is an intuitive interface. There is always a learning curve to setting an EHR up in the beginning, but once you have that done TherapyNotes is very easy to use for both psychotherapy and prescribing. And customer support is always great.

It was a challenge to learn some of the terminology for functions, and figure out where settings could be found that I needed to set/change - but customer support has always been able to walk me through it.

I love the customer support - they really understand both the technical side of running an EHR and the clinical side of running a practice. They are always interested in knowing how to improve their software and in helping us be efficient clinicians.

They had a couple of days of slower service but were able to keep all of their users informed of the slow-down and updated when the fix was implemented.