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TherapyNotes, LLC vs Exym Comparison

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Overview

Category Leaders

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users,...

Exym is an intuitive, user-friend EHR software solution that tracks everything your behavioral health agency needs. Easily...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1500

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

929

5

4

3

2

1

733

148

23

12

13

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

46

5

4

3

2

1

30

14

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.

Pros

The two things that I was the most impressed with at the beginning was how user friendly it was and the amazing customer service Exym provided.
One of the most significant benefits has been the ease of billing, which has significantly improved since implementing the software.
Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders.

Cons

I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
One more complaint: I have been a psychologist for over 25 years.

Cons

At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.
The downside is that there are times when it takes a while to generate a response for my requests.
This can be frustrating and time-consuming, especially during the initial implementation phase.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features102
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Claims Tracking
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Group Therapy
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Nonprofits
  • Forms Management
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Scheduling
  • Order Entry
  • Paper-Based Claims
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Process/Workflow Automation
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single-Provider Practice
  • Softphone
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Web-based Deployment
  • Workflow Management
  • Total features90
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Claims Tracking
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Group Therapy
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Nonprofits
  • Forms Management
  • Formulary Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Healthcare Compliance
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Scheduling
  • Order Entry
  • Paper-Based Claims
  • Patient Communications
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Process/Workflow Automation
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single-Provider Practice
  • Softphone
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations3
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8