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Overview

Category Leaders

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users,...

ABILITY Network's SaaS-based platform supports healthcare providers with revenue cycle management tools, clinical management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

708

5

4

3

2

1

548

122

21

9

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

2.4

30

5

4

3

2

1

7

2

2

4

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
28%
would recommend this app

Pros

Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.

Pros

Ability is a very reliable software that use to submit/receive claims to Medicare and private insurance. They have excellent customer service that is fast and very helpful.
The free version of PC ACE, downloaded and supported for free from Medicare, is an excellent medical billing program. It has many advantages over paper claims.
Soon after, I discovered Office Ally, which is the direct opposite of Ability and FAR superior.

Cons

I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
One more complaint: I have been a psychologist for over 25 years.

Cons

The other unfavorable reviews here are right on target. This company is as bad as they come.
Terrible, overpriced product with awful customer service and terrible contracts.
Lastly, they have harassed me endlessly to add on more products and pay even more even though I told them I had no interest repeatedly.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features90
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • Online Forms
  • Paper-Based Claims
  • Patient Intake
  • Patient Records Management
  • Payment Collection
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Revenue Management
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features52
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • Online Forms
  • Paper-Based Claims
  • Patient Intake
  • Patient Records Management
  • Payment Collection
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Process/Workflow Automation
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Revenue Management
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations3
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations5
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TherapyNotes logo

TherapyNotes

TherapyNotes came to my rescue and delivered!

Reviewed 7 years ago

The two web based systems I tried before TherapyNotes created problems and failed in any number of ways. When I picked TherapyNotes, success was an imperative. Fortunately, everything the company said about the program was in very good operating order. I'm an out of network, fee for service provider. The ability to do electronic billing in behalf of clients gets them paid quicker and enhances the professionalism of the practice. I recommend the program highly without reservation.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the wonderful review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Great product. Responsive customer service

Reviewed 10 years ago

I definitely would and have recommend this product to colleagues.

Pros

Increadibly responsive customer service, usually from the product's developer. Very user-friendly.

Cons

No ability to share files with others outside the practice.

Vendor response

Thanks for the great feedback! Yes, there's no electronic sharing records of files to people outside the practice yet. We are doing some research regarding our options and have a lot of neat ideas.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Hipaa Compliant and Ipad Compatible!

Reviewed 10 years ago

I have been recommending this to all my colleagues. It is a breath of fresh air.

Pros

I am very satisfied with this product which has made the organization of clinical notes and billing, completely streamlined. I am quite impressed with this product. I researched about every product out there and this one completely met my needs. I can finally focus on the clinical like I should, versus all of the administrative.

Cons

I wish they had the ability to also bill EAP's

Vendor response

Thank you!!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TherapyNotes

Always There

Reviewed 4 years ago

The ability to know what paperwork is due at all times.

Pros

It made note writing and treatment planning eady. It allowed for all UCD 10 and 9 codes. It allowed the therapist the ability to nor worry about billing and no missed notes

Cons

Some things were difficult when needed a change such as changing a modifier that. had to be done one by one. They are working on it...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Effective software

Reviewed 6 years ago
Pros

Easy to navigate and use. We liked how there was a direct link between appointments, notes needing to be done, etc.

Cons

The documents lacked the ability to customize all areas to fit our changing needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Feedback

Reviewed 4 years ago

We Love using Therapy Notes and the customer services Rocks I love always calling because they are willing to help with any questions we have!

Pros

Very easy to work with and has everything for us to do!

Cons

I would like to have the ability to send secondary claims from Therapy Notes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Wonderful Product!

Reviewed 10 years ago

Highly recommend

Pros

Ease of use and significant reduction in time required for paperwork; paperless; to-do list makes it easy to stay current with tasks

Cons

Lack of online ability for clients to submit payment by credit or debit card online

Vendor response

Thanks for the great review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Great Service for Reasonable Cost

Reviewed 4 years ago

Responses to issues are immediate and generally very helpful.

Pros

Easy to use, great customer support, one click billing.

Cons

No reconciliation services offered for billing, no ability to create own intake or case note forms

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

With some minor adjustments and additions this would be five stars all around.

Reviewed 5 years ago

I would really like to have the documents be customizable. I would also like the client portal to have documents such as intake paperwork or other documents needing review and sign to be available for clients to do so outside of my office.

Pros

Price is very reasonable. Ease of use is good. Customer support is very responsive. Definitely a solid product for what I need.

Cons

Cannot customize the forms. No ability to have clients electronically sign documents. Client portal is limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Stop torturing yourself

Reviewed 9 months ago

Overall I am very pleased. I have always been treated very well by your tech support as well as having the security of knowing that your group is on top of things. I never feel like I am missing something or am in the dark.

Pros

Therapy notes have been over the past 5 years amazing for us. I have used several EHRs This is by far the best for our needs. We are a small to mid-level group practice and have been able to have it grow with us as well as feeling secure that they are always on top of things and I can always ask for help. By the way, you get REAL help. You can ask anything and they will give you an informed answer with additional information as well direct ways to access whatever it is that you need.

Cons

PLEASE my only request is to have the ability to have more than one person on a telehealth appointment in your system. Currently, we have to keep another platform just so we can have the ability to have others join the session. This complicates family sessions as well as removes the ability for co-counseling or auditing sessions remotely. This is important for us as we are a teaching office.

Vendor response

Thank you for the great review. Multi-participant telehealth sessions is in development and coming along nicely!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Best EHR I have ever used.

Reviewed 5 years ago
Pros

This EHR is extremely easy to use. It is intuative and keeps me on track. I love the daily to do list.

Cons

No secure client portal. I would like to see the ability to exchange messages with clients more securely.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Excellent Customer Service

Reviewed 9 months ago

My overall experience with TherapyNotes has been very positive. The software is pretty intuitive and easy to navigate.

Pros

I like the overall ease of use, and if I have questions that I can’t figure out, Customer Service is happy to help! Along with that, hold times are usually pretty minimal, and I like that they are also available on the weekends.

Cons

It would be nice if there was the ability to meet with clients in multiple locations simultaneously through telehealth.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

You seriously will not regret going with TherapyNotes!

Reviewed 3 months ago

I wish we had found TherapyNotes years ago! It would have saved us so much time and money. At just a few months in, we continue to be amazed at the reliability, simplicity, and outstanding customer support (though we rarely need it!)

Pros

This software is intuitive and simple to use, even for a team of people who largely eschew technology. Our clients find the client portal to be similarly simple, and customer service is outstanding if any problems to arise.

Cons

There is literally only one thing we would change, and that would be the ability to run secondary insurance billing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Easy Transition to a Program That Is Intuitive

Reviewed 4 years ago

Overall, I have been very pleased with the product, the functionality of it, the fact that it is user-friendly and the expedient response time when I've reached out to support.

Pros

I like the easy-to-understand interface and design which made it very easy for me to get up and running on setting up records for my new private practice! I enjoy the built-in tools that keep my workflow on task such as the "to do" list and the notifications of pending claims.

Cons

I would appreciate a few more options on reporting and the ability to change some of the aesthetics of the interface.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Therapy Notes gets 2 Thumbs Up

Reviewed 6 years ago
Pros

Therapy notes streamlines my paperwork from beginning to end in a user-friendly format.

Cons

One improvement that can be made to therapy notes is the ability to transfer notes from my old system to Therapy Notes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TherapyNotes

Amazing Customer Support

Reviewed 4 years ago

TherapyNotes is a great asset to my practice and allows me to maximize daily productivity. The "to do" list that pops up is a great help. I have a paper list of things to do for the day and this helps to keep my on-track by not overlooking details. The best part of TherapyNotes is the team of people that provide their personal touch and commitment to providing the best service possible.

Pros

The software is very easy to use and to customize for most practice settings. The team is continuously looking for ways to improve functionality and they value input from their customers.

Cons

I would like more customization ability as far as being able to create custom templates but other than that, I have no concerns.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

My Review

Reviewed 4 years ago

Overall very satisfied with the software, support and knowledge everyone has when I need a question answered. I do appreciate you all.

Pros

The overall seamless process that makes my job easier

Cons

I would like to see the ability of being able to add the Type of session, (aftercare, IOP, phone session and or personal time)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

Therapy Notes

Reviewed 4 years ago

Overall good experience

Pros

I like the ease of use and customer support.

Cons

Need better security, more support with billing specifically get setting up with payers, need better note templates and an ability to create one's own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Wow, great features and phenomenal customer service!

Reviewed 10 years ago

I have tried MyClientsPlus and a few others but prefer TherapyNotes.com for it's simplicity but ability to capture everything I need quickly. Inexpensive for what you get!

Pros

Has all you can ask for for mental health EMR! Fabulous and responsive customer support!

Cons

No major drawbacks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Therapy Notes...enough said!

Reviewed 2 months ago
Pros

I like the ability to schedule appointments in a quick manner. I like the ability to see staff's calendars to identify who is available for another appointment. I like the ability to provide telehealth directly through the software. I also like the reporting features that allow an overview of the clients we service.

Cons

There are no additional features with this product that go beyond their competitors. I would like to see features unique to this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Easy to use!

Reviewed 7 years ago

So much easier than other software I have used. I love the ability to make custom check boxes. Scheduling features are wonderful to prevent double-bookings and write myself reminders.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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TherapyNotes

Dr. Gary T. Thompson

Reviewed 10 years ago

Perfect for our growing practice.

Pros

very easy to use and well developed

Cons

I wish it had the ability to house our intake forms for client use on a separate database for client use.....accessed by a click of the link on our webpage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Fan of TherapyNotes

Reviewed 4 years ago

I test-drove several other programs, but liked TherapyNotes' clear, professional layout; ability to grow functionality (moving from an all-cash practice to accepting insurance); and deft options for documentation and record keeping.

Pros

Easy to use; clear instructions; plenty of archived articles on common problems and questions.

Cons

I don't have any complaints about the software. The company continues to make inprovements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Great practice management tool

Reviewed 8 years ago
Pros

It keeps me on task, reminds me of what needs to be done, and insurance billing has made my life so easy. I love the progress notes as well.

Cons

I would like to see some added features to progress notes and treatment plans, including the ability to choose presenting problems, treatment goals, and symptom descriptions from a list (like the intervention list).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Perfect for the Solo Practioner

Reviewed 4 years ago

Great!

Pros

Ease of use, support, functionality. This is a straightforward software that does everything I need it to do for my part-time private practice.

Cons

It would be nice if there was a "patient screen" that showed a clock/timer for the session duration. And the ability to schedule with the patient present and keep additional patient info confidential.