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TherapyNotes vs BestNotes Comparison

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Overview

Category Leaders

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users,...

Category Leaders

BestNotes is a cloud based electronic health record management solution with inbuilt CRM features for behavioral health and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

489

109

21

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.3

5

4

3

2

1

28

25

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.

MK

Mary Kate S.

Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.

TJ

Tammi J.

Otherwise, I like all their features and their customer support system is always on top of it and extremely helpful.

RM

Rebeca M.

Pros

As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.

CB

Christina B.

If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.

CM

Christine M.

Likes include ease of access, ability to navigate, ability to print information as needed.

SS

Sharon S.

Cons

I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.

HD

Howard D.

I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.

JB

Joanne B.

One more complaint: I have been a psychologist for over 25 years.

MR

Marcia R.

Cons

As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.

SS

Sharon S.

The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.

JC

Jessica C.

Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.

JW

Jay W.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features126
  • API
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Adjustor Management
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Biometrics
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Invitations & Reminders
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • General Ledger
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Meaningful Use Certified
  • Medical Billing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • Online Forms
  • Order Entry
  • PDF Conversion
  • Paper-Based Claims
  • Patient Records Management
  • Payment Processing
  • Payor Management
  • Physician Management
  • Planning Tools
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Summary Reports
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • To-Do List
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Visual Analytics
  • Voice Recognition
  • Workflow Management
  • Total features42
  • API
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Adjustor Management
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Biometrics
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Invitations & Reminders
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • General Ledger
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Meaningful Use Certified
  • Medical Billing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • Online Forms
  • Order Entry
  • PDF Conversion
  • Paper-Based Claims
  • Patient Records Management
  • Payment Processing
  • Payor Management
  • Physician Management
  • Planning Tools
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Role-Based Permissions
  • SOAP notes
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Summary Reports
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • To-Do List
  • Transaction History
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Visual Analytics
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne