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TherapyNotes vs Doxy.me Comparison

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Overview

Category Leaders

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users,...

Category Leaders

Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose & treat patients via videoconference,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

35

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

489

109

21

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

427

204

40

12

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.

MK

Mary Kate S.

Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.

TJ

Tammi J.

Otherwise, I like all their features and their customer support system is always on top of it and extremely helpful.

RM

Rebeca M.

Pros

Overall, I'm very happy with this option. I like how easy it was to figure out and implement and how consistent it has been in quality.

MC

Megan C.

It is easy for me and easy for my clients. When I had some problems using Doxy.me after buying a new computer, the help desk people were prompt, kind and helpful, resolving it in short order.

Sharon M. B.

Overall Doxy.me has been very easy to use and is secure. It has been great being able to provide secure telehealth services to clients during the pandemic.

AS

Alissa S.

Cons

I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.

HD

Howard D.

I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.

JB

Joanne B.

One more complaint: I have been a psychologist for over 25 years.

MR

Marcia R.

Cons

I have not experienced the kinds of problems you may normally have with the internet such as poor connections. Any connection issues have been from the patients end due to poor internet services.

TG

Tricia G.

Internet issues which DOXY cannot control - Some distortion or loss of contact occasionally - typical internet problems with all telehealth portals.

EC

Elizabeth C.

So there is no session (I think they are a no show and they think I am a no show). In mental health, my income depends on it and there are times that someone is sucidal.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features126
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Adjustor Management
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync
  • Call Transfer
  • Case Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customization
  • Data Extraction
  • Data Import/Export
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Invitations & Reminders
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • File Transfer
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Medical Billing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Opportunity Management
  • PDF Conversion
  • Paper-Based Claims
  • Patient Records Management
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Access/Control
  • Remote Treatment Plans
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • To-Do List
  • Transaction History
  • Treatment Planning
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Conferencing
  • Video Streaming
  • Virtual Waiting Room
  • Visual Analytics
  • Voice Recognition
  • Workflow Management
  • Total features31
  • Accounting
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Adjustor Management
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync
  • Call Transfer
  • Case Management
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customization
  • Data Extraction
  • Data Import/Export
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Invitations & Reminders
  • Employee Management
  • Employee Profiles
  • Event Calendar
  • Event Logs
  • Event Tracking
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • File Transfer
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Interaction Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Live Chat
  • Medical Billing
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Opportunity Management
  • PDF Conversion
  • Paper-Based Claims
  • Patient Records Management
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Access/Control
  • Remote Treatment Plans
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • To-Do List
  • Transaction History
  • Treatment Planning
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Conferencing
  • Video Streaming
  • Virtual Waiting Room
  • Visual Analytics
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrations2
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TherapyNotes logo

TherapyNotes

Therapy Notes is a great product and the Customer Service is OUTSTANDING

Reviewed 2 years ago
Pros

Customer Service; it keeps improving; easy to set up a new client, schedule (free reminders two days before appointments are sent to clients), good templates for intakes, assessments, progress notes, great to do reminder lists, great EDI processing and more.

Cons

I have never been dis-satisfied with how I was treated. I may have not liked the answer :) - but the staff are great. The answers I don't like are when there are features I'd like that they don't have YET, so I have to do work arounds that take time. I would like the ability to BOLD, UNDERLINE and BULLET the text in my notes, better secondary insurance processing, and tele-therapy (currently using DOXY.me) I know they are working on these things, and with the things they aren't, they make a note and send it up the chain of command and tell me how to do the same, so I feel heard and valued.