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TherapyNotes vs MedicsCloud EHR Comparison

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Overview

Category Leaders

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users,...

MedicsCloud EHR is a web based ICD-10 complaint EHR and Practice Management solution which helps to track clinical trials...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

707

5

4

3

2

1

547

122

21

9

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

3.8

8

5

4

3

2

1

1

4

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.

Pros

Not enoughreviews yet

Cons

I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
One more complaint: I have been a psychologist for over 25 years.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features90
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • Online Forms
  • Order Entry
  • Paper-Based Claims
  • Patient Intake
  • Patient Records Management
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features29
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Data Import/Export
  • Decision Support
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Meaningful Use Certified
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • No-Show Tracking
  • ONC-ATCB Certified
  • On Call Scheduling
  • Online Forms
  • Order Entry
  • Paper-Based Claims
  • Patient Intake
  • Patient Records Management
  • Payment Processing
  • Payor Management
  • Physician Management
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations3
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrationsN/A
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes logo

TherapyNotes

Therapy Notes is great!

Reviewed 10 years ago

Amazing. Very happy.

Pros

A wonderful seamless natural and clean EHR.

Cons

No eprescribing or elabs, yet. It's focused on therapists currently, but I'm sure in the future it will address this need for psychiatrists.

Vendor response

Thank you! We hope to add eprescribing in 2013!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Great experience so far!

Reviewed 8 years ago
Pros

Its ease of use and intuitive interface. Vendor is open to feedback and strives to make changes when asked/suggestions are made.

Cons

I wish it were more compatible with other EHR systems - and I hope that it is created so that we can interact with other PC docs EHR systems at some point. I also wish it had more robust reporting capabilities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Great Support Staff

Reviewed 4 years ago

TN was easy to implement and immediately gave the clinicians EHR and online access to their calendar.

Pros

The support for Therapy Notes is tremendous. You can always get someone on the phone to answer your questions. If they need to they will research the answers to make sure you get a correct answer. One can ask follow-u questions and the staff will continue to work with you until you understand the issue.

Cons

The fact that the billing process is tied to the signed clinician clinical notes. There is no way to link services to a clinician if they include overpayments you can not easily tell which clinician should get the money.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Helpful for a small practice

Reviewed a year ago

Move to TherapyNotes from another EHR was a great decision. Particularly for the customer support we receive.

Pros

Software is easy to use, moderately customizable and customer service is very responsive and helpful. Makes good use of drop-down boxes and check boxes to streamline note writing. Their online credit card processing has made things much easier and is cheaper than using Square.

Cons

There is no option for multiple copay options for shared clients within a practice. The pre-formatted progress notes are cumbersome at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Best EHR I have ever used.

Reviewed 5 years ago
Pros

This EHR is extremely easy to use. It is intuative and keeps me on track. I love the daily to do list.

Cons

No secure client portal. I would like to see the ability to exchange messages with clients more securely.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TherapyNotes

Great EHR

Reviewed 2 months ago

Overall, I am obsessed with therapy notes and will never use anything else.

Pros

I love how simple this EHR is to use. I have been using it for over a year and will never use anything else.

Cons

I attempted to bill on my own and ran into a few issues. I called therapy notes and didn't have much of a resolution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Good solution for counseling practice

Reviewed 10 years ago

The best of all the EHR and practice management systems I evaluated in terms of features, flexibility, and performance.

Pros

Full featured, flexible, easy to use, complies with state and professional standards, saves time, web based. Good performance.

Cons

No way for clients to book appointments directly. Backing up/archiving/reporting per client or per practice not available.

Vendor response

Thanks for the great and candid review! You can export all of your notes for a particular patient by clicking "Download Multiple", but you're right there's no site-wide way to do it yet. We will be adding a patient portal feature to TherapyNotes in the future stay tuned! Thanks again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TherapyNotes

Best Mental Health EHR

Reviewed 5 years ago

I love TherapyNotes. I couldn't be happier with this software. I used several EHRs and this one is, by far, the best. It is easy to use. Therapynotes allows the user to see all the information needed at the time of the session the check a client in, take insurance payments and reschedule follow-up appointments. Plus, you get it all for a great price. Excellent support staff, too. They offer a free 30 day trial, so you can lose.

Pros

Easy to use. Written by therapists for therapists. Calendar, clinical documentation, and billing all in one system. You don't have to be tech savvy to use this EHR.

Cons

More analytics. I feel that TherapyNotes would benefit from having more robust reporting features. I think they'll get there eventually.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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TherapyNotes

A solid software that has fallen behind some other regarding important features

Reviewed 4 years ago

Unfortunately I would not recommend to group practices looking for an EHR with robust features. We're looking into other software and finding better options

Pros

Therapy notes has an intuitive user interface and reasonable pricing especially for group practices.

Cons

The client portal which has been promised for year is still not finished and the program has poor reporting functions for group practices

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TherapyNotes

Good EHR

Reviewed 3 years ago

It was good, I think of it as a great bargain for an EHR that is very well priced to include all that it does

Pros

It was relatively straightforward, great price, could do insurance billing for you, includes treatment planning, integrated CC processing.

Cons

Not as customizable as I would like, no integrated telehealth

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

Great Mental Health Practice Software

Reviewed 4 years ago
Pros

Fair value Mental health focus Developed the role that we play for the multiple clinics that we have for our new EHR as we transition from Practice Fusion due to their high increase in cost.

Cons

No e-prescribing option We are considering starting a nurse practitioner and that is a limitation that we might run into.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Created by Therapists for Therapist

Reviewed 4 years ago

Use TherapyNotes if you're in behavioral mental health. This system is great!

Pros

This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

Cons

I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

***AMAZING Customer Service!!***

Reviewed 9 months ago

Excellent EHR company. We highly recommend. I also have experience with Simple Practice. I find TherapyNotes so much easier to navigate and the customer support makes it totally worth it!

Pros

Everytime I call for help, I am able to get an almost immediate friendly, professional, patient person to help answer questions and trouble shoot problems. This is so helpful in keeping things moving in a fast paced helping profession.

Cons

I wish they had the ability to customize forms. We had to look at another options since this feature is limited to either the forms they have available or uploading a .pdf which can be clunky for clients. Since we work with multiple family members at the same time on telehealth, I wish there was an option for multiple screens.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

Brief Experience

Reviewed 3 years ago

TherapyNotes is a great option but needs to remain competitive with the growing market of EHR. I would recommend it, but unless it's price changes, it was easier to choose the alternative option.

Pros

This software is great for a private practice. It has all the necessary features like scheduling, payments, an easy to use client portal, and of course documentation. The formatting was use friendly, attractive, and intuitive. As a solo practitioner, there were many features I did not have the opportunity to use that I am sure would have been useful for a larger practice (non-clinical staff features).

Cons

The features were very similar to SimplePractice, which at the time of sign up, was cheaper. TherapyNotes charged for client reminders, .14 cents per reminder. That can really add up! I also believe that the credit card payment is more expensive through Therapynotes. Therapynotes also does not offer a secure messaging system, which has been helpful for communicating with my patients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

best customer support

Reviewed 5 years ago
Pros

I love the customer support - they really understand both the technical side of running an EHR and the clinical side of running a practice. They are always interested in knowing how to improve their software and in helping us be efficient clinicians.

Cons

They had a couple of days of slower service but were able to keep all of their users informed of the slow-down and updated when the fix was implemented.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Excellent customer service support

Reviewed 4 years ago

In general I am very happy with the customer support and with the features.

Pros

I like the setup - it is very user friendly!

Cons

I moved from a EHR system that had been free, so it is taking me time to get used to paying monthly for this service. I also wish there was the option to modify the intake template to better suit my practice’s needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

SIx-year User of Therapy Notes--Couldn't Be Happier

Reviewed 8 months ago

They have the nicest, most helpful customer service of any company with which I have ever interacted. I'm serious. They pick up the phone, they actually help you, and they are exceeding pleasant the whole time. They even send you articles, You Tube videos, and email summaries (w/o you asking) so that you have something to further illuminate what they have told you and serve as a reference in the future.

Pros

The framework for the notes look like they are designed by a medical malpractice attorney or your malpractice insurance carrier (former attorney here). They cover every base and I love it, kidding aside, because it ensures that I am providing the top level of care to my patients (Did I check whether Pt had SI? What did Pt say vs. my perception of them?) Plus, I can customize the notes and carry over portions of former notes to make note writing more efficient for me.

Cons

I haven't found any mental health EHR that is doing this (only the really large, expensive medical programs), but I would pay more if TN could add a patient direct payment system to the Portal. I'm thinking that, with time, this is something that they will offer.

Vendor response

Thank you for the glowing review! You can actually accept credit cards on the portal with the Payment Authorization Form. You may also be happy to know that an upcoming feature will also patients to actually make payments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

Easy to use EHR

Reviewed 2 years ago

I have realized that this is the easiest to use EHR system out of all the systems I have used in the past. I was able to figure out how to use it with very little training because it is so straightforward.

Pros

I like that I can save client's information to make charging their balance easier. I like that the system directs me to do natural next steps (e.g., creating a treatment plan after doing an assessment note). I like that it is easy to see my active clients and their next appointment. It is also easy to create statements as PDFs to email clients when they ask for one.

Cons

I have had some issues with creating a superbill. I still haven't figured out how to resolve those issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Overall TherapyNotes is a great program for solo and small providers who are needing a EHR program.

Reviewed 4 years ago
Pros

TherapyNotes is a great program for small providers who are needing to move to EHR/EMD. The interface is easy to follow, and the support team is easy to work with and great in resolving issues. I have recommended this platform to numerous peers and colleagues in the Mental Health Counseling or Psychotherapy fields.

Cons

Things I wish it had, like some of the larger software programs are: 1. Dashboard view for Supervisors and Administrators to notify them of any documentation that may be nearing required time frames for submission, and of any upcoming treatment plans, etc. 2. The ability to modify documentation templates to meet the specific need of the provider. 3. The ability to have billing modifiers automatically...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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TherapyNotes

Fantastic EHR for the solo or group practice!

Reviewed 9 months ago

TherapyNotes has helped me to better organize, schedule, and bill for services related to my practice. It removes the need for a separate billing service as I can submit billing from within the EHR. I can focus more time on client care and building my practice as can be more efficient with the management of my day-to-day tasks.

Pros

TherapyNotes is easy to use from day one. From its intuitive interface to the ease of scheduling and billing, this EHR is great for the solo practice that wants to manage its own needs or for the group practice that has office staff to manage these tasks. Customer support is fast, friendly, and helpful.

Cons

The only downside is the lack of ability to create customized forms within the system for clients to fill out and submit electronically. There are a handful of preloaded forms in the Library, but so far there is no way to create my own electronic forms to add to my company library.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Beneficial EHR

Reviewed 4 years ago

My overall experience has been great. I appreciate the numerous benefits I receive with Therapy Notes to run my group practice.

Pros

I find Therapy Notes easy to use and navigate. I am comfortable with the security and compliance to protect my client's personal records and information. I have used other EHR software in the past and find Therapy Notes excels most others for therapists/counselors in practice. I value the support I have received when needed and find that most of my questions are easily addressed in the Help section. I think Therapy Notes is reasonably priced as well for the amount of use provided.

Cons

I would like to see the software able to support my client's filling out paperwork in the portal system, such as an Intake Packet, and be able to submit all documents into the EHR directly. I find it tedious and time consuming to scan documents to be uploaded into the client's file.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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TherapyNotes

Love them more if they'd add more features

Reviewed 9 years ago

I actually love Therapy Notes--it's by far the easiest, most intuitive mental health potential-EHR solution out there. It lacks a few features, like batch billing, EHR-certification, patient portal, etc. to make it as competitive as it needs to be. Until it adds certain features, it can't compete as well with other companies, but once it does, there will be no contest! I would give customer service a higher rating, but the representatives don't seem to always know what's in the works and could provide more information if they kept up on what is in development and tried harder to communicate where the company is going.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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TherapyNotes

Therapy Notes Great for Therapists

Reviewed 4 years ago

It's great that you can keep credit cards on file through this system!

Pros

I tried out this product as an acupuncturist when a friend who is a therapist recommended it to me for clinical note taking. I found it very easy to use, but the templates are definitely set for therapists and are not adaptable for other practitioners.

Cons

If you are not a therapist, this product probably won't work for you! That may sound obvious given the name of the product, but as an acupuncturist struggling to find an EHR, I was trying out everything. I did like the clean templates of TherapyNotes but ultimately it was too standardized for what I needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

Decent therapy software

Reviewed 5 years ago

I looked at a lot of therapy software programs for my private practice. I chose this one because, despite the cons, it is a good product, easy to use, and a good value for the money. I like having an EHR. It makes life much easier. TherapyNotes is a good product.

Pros

Easy billing and a ton of payor sources Very easy to use Good scheduling Professional looking reports You can choose credit card processing if desired for a small fee Mostly I like the to-do reminders. I don't forget to do notes. Great reports.

Cons

No options for customizing notes although you can download whatever you want. There is a lot of free text typing. Would be nice to have more pick lists. Would be nice if the patient portal did more than just offer clients scheduling. For example, it would be nice to have an option for clients to securely email or make requests through patient portal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Best EHR Platform

Reviewed 3 years ago

I have been using TherapyNotes since 2016, and I am very happy with their EHR platform. It is intuitive and easy to use. Their customer support is very responsive to your questions and feedback. It is also apparent that they continually look for innovative ways to make our jobs easier.

Pros

Ease of Use; Convenient; Intuitive; Responsive Customer Support

Cons

If I accidentally "Add to Dictionary" a misspelled word, I have not yet figured out how to undo it.

Vendor response

Thanks for the great review! To reset your spell check dictionary go to the Notes Settings page. Just search "spellcheck" from the global search to go right there.