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Overview

Category Leaders

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users,...

OnCall Health is a virtual care software built for healthcare enterprises and brands. Launch and grow a virtual care program...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

707

5

4

3

2

1

547

122

21

9

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.1

126

5

4

3

2

1

52

51

13

5

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.

Pros

I love the security and ease of use. It is easy for my clients to figure it out and I am confident in the support provided by OnCall if they or myself need help.
The customer service was fantastic. Everyone is so helpful and knowledgeable.
Excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.

Cons

I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
One more complaint: I have been a psychologist for over 25 years.

Cons

When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.
So we usually switch to Zoom which always worked. ANother big Con: I am now obligated to pay them for a year although I stopped using the service because it was too frustrating.
Most of the time it is not my internet connection, and not my clients' internet either. It was not convenient at all and interrupted the sessions.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features90
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Chat/Messaging
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Paper-Based Claims
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features80
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Chat/Messaging
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Paper-Based Claims
  • Patient Engagement
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations3
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations4
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Demandforce
  • Euclid
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes logo

TherapyNotes

Awesome practice management

Reviewed 4 years ago

Keeps my notes, claim submissions organized and efficient. The fee is so much less than what you would pay to have an actual person doing this for you. Time commitment is minimal and new products/services are always in process. TN really keeps up with the current needs of private practice clinicians. Thumbs up!!

Pros

There is nothing that it doesn't do, well accept some telemental health stuff, but even that they are working on. Anything we need, they are there to help and if they can't (hardly ever!) they look into it and before you know it, there's a new added feature to TN! For us part timers, they adjust the monthly fee, which is so helpful. I have been so happy with this help for my private practice!

Cons

No telemental health platform provided to online therapists yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Phenomenal Customer Care!

Reviewed 3 years ago

Therapy Notes consistently provides me with excellent customer service, quick solutions, and supportive information. I have easily gained more in value than the monthly expense, and it is with a great ease of mind that I use them to support myself and my clients. Thanks for all your hard work!

Pros

+Quick Responses +User friendly +Flexible +Easy to learn +Receptive to feedback

Cons

-Cost (but still worth it) -No tele-health/online therapy options or direct client scheduling (yet)

Vendor response

Thanks for the glowing review! There actually is client self scheduling. Call us and we will wall you through setting it up. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

GREAT OVERALL!

Reviewed 10 years ago

this is a great product for any mental health provider!

Pros

I love that all my notes can be easily and quickly entered between patients! Saves me tons of time on paperwork! I love the "to do" list and that the program keeps me compliant with paperwork including treatment plans, notes, contacts, etc. I also like that billing happens after a note is complete! the overall benefit is that Therapy notes keeps me in integrity with my practice! Customer service is stellar!

Cons

Billing features could be a little easier. Other programs I use allow me to make changes in far less steps and I would love to be able to hit one button at the end of the day to submit all claims rather than one at a time.

Vendor response

Thanks for the great review. Your feedback is greatly appreciated as well. We will definitely be addressing those suggestions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

default collaboration tool for medical services

Reviewed 4 months ago

Good smooth interface

Pros

Cloud based, easy to use, improve efficiency and let users / business focus on primary tasks while leaving such medical history records handling to TherapyNotes

Cons

More features for forward-looking post pandemic usage. More health enriching, advisory features for busy users post pandemic

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Quick and functional software for mental clinics

Reviewed 4 years ago

Recommended for all health clinics, very functional and easy to use.

Pros

So functional. It is what every mental clinics must have. It will lessen the administrative work, monitoring is all in one application. The scheduling, appointments, all in one.

Cons

No negative feedback for this. It is helpful and needed by every mental clinics. It is what health institutions "must have".

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

TherapyNotes, LLC has been extremely helpful in transitioning into private practice.

Reviewed 4 years ago
Pros

Their support team is quick to answer the phone and will help problem solve any situation that comes up. The interface is easy to use and the program is reasonably priced.

Cons

Some payers (i.e., health insurance carriers) are not credentialed with TherapyNotes (probably not by the fault of TherapyNotes)

Vendor response

Thanks for the great 5-star review! We support just about every payer, because we work with the largest clearinghouse, and can automatically send paper claims to payers that we don't work with. We will reach out to you directly to see which payers you couldn't find. Thanks again for the great review! :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Created by Therapists for Therapist

Reviewed 4 years ago

Use TherapyNotes if you're in behavioral mental health. This system is great!

Pros

This system was designed for mental health providers. It's an incredible EHR. The clinical notes are easy to use. The system is predictive. The calendar and billing features are what set it apart from other EHRs.

Cons

I'd like to see TherapyNotes develop more reporting features. I'd also like to see them add e-prescribing. It's a robust system otherwise.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Wow, great features and phenomenal customer service!

Reviewed 10 years ago

I have tried MyClientsPlus and a few others but prefer TherapyNotes.com for it's simplicity but ability to capture everything I need quickly. Inexpensive for what you get!

Pros

Has all you can ask for for mental health EMR! Fabulous and responsive customer support!

Cons

No major drawbacks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

Consistently professional and available customer care

Reviewed a year ago

Very smooth. Reliable comprehensive software that is affordable for a mental health practice.

Pros

I use the software for everything - scheduling, clinical notes, video sessions, credit card payments, billing of insurance and clients. There is no perfectly working software 100% of the time, but it's pretty close and customer care is available when there is a problem. It is also pretty intuitive and fairly pleasing to the eye. (I have seen others that have a really bland, programmer look to them.

Cons

Would like to see a couple features that I believe they are working on. I do have to use an outside secure mail service or fax if I want a client or other professional to send me a document that is not in my forms list. Other minor things that don't make or break my relationship with them but I feel confident that I can make a suggestion and they will likely work on it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Therapy Notes are the Best for Therapy

Reviewed 2 years ago

I have used therapy notes as a mental health counselor on a daily basis during my previous employment. I have used this app as a mental health counselor to keep up with my daily task, notes, and scheduling.

Pros

I love this app! I love the quality, organization and ease of use. They also have an amazing customer support team that are available around the clock to give support.

Cons

There wasn't anything that I did not like or love about therapy notes. Therapy notes has made my job much easier by having everything accessible to me in one app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

Mental Health Charting

Reviewed 3 years ago

Overall, TherapyNotes has allowed me to chart on patient visits in a more timely manner. I am more organized and can easily go back and review my notes.

Pros

TherapyNotes is a great software used by mental health professionals. TherapyNotes allows you as a mental health professional to easily and efficiently chart on a session with a patient. The option to pre-populate your progress notes as well as intervention strategies saves a ton of time when charting.

Cons

Billing with this software can be challenging. The process can get confusing due to its complexity. I feel that billing is a challenge with any software though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

User friendly and simplified

Reviewed 7 years ago
Pros

The product provides simply and easy to use platform for inexperienced mental health therapist to go ahead and utilize electronic system.

Cons

Ease of advancing and utilizing additional features, such as, client portal, billing details, support in such areas, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

A great product.

Reviewed a year ago

It is a wonderful product that has evolved and improved over the time I've been using it. The customer support is consistently helpful and prompt.

Pros

Ease of use. Technical support (Fantastic!). Always improving and coming up with new, helpful features. Easy transition to tele health when it became necessary.

Cons

Honestly, I can't think of any things I didn't like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

TherapyNotes is SPECTACULAR!

Reviewed 4 months ago

I absolutely love TherapyNotes as a practice management system for behavioral health. The system was very easy to learn, offers integrated telehealth and billing, billing support if that’s not your forte, options for solo-practitioners and groups, and most importantly in my opinion, the Customer Support Team is STELLAR, with broad times of availability. It’s exactly what I was looking for when I first started my private practice. I highly recommend TherapyNotes to any behavioral health providers in the market for a great, easy-to-use electronic health record system.

Pros

The Customer Support Team is STELLAR!!!!

Cons

Nothing after several years of using it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TherapyNotes

Great Mental Health Practice Software

Reviewed 4 years ago
Pros

Fair value Mental health focus Developed the role that we play for the multiple clinics that we have for our new EHR as we transition from Practice Fusion due to their high increase in cost.

Cons

No e-prescribing option We are considering starting a nurse practitioner and that is a limitation that we might run into.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

TherapyNotes - Positive experience since 2017

Reviewed 2 years ago

I have used TherapyNotes since 2017 and have never considered switching platforms. I have recommended this platform to colleagues who have been in the market for platform for mental health practices.

Pros

TherapyNotes makes it easy to manage just about everything in one place. Everything from scheduling, reminder texts/email/calls for clients, patient portal, electronic medical record, insurance billing, and credit card processing for payments. They even have a telehealth platform integrated. The customer support is top notch, quick to respond, timely and efficient, helpful and always pleasant!

Cons

The telehealth feature is basic and though it does the job - I have enjoyed features of another platform that I tend to use more frequently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

The BEST EMR for Mental Health Practices

Reviewed 3 years ago

I have always had a good experience with any of the support team members that I have interacted with. Therapy Notes is the best "one stop shop" for Mental Health EMR!

Pros

This software is so logical and easy to use. If you have ever tried other mental health EMR programs, you will see just how awesome Therapy Notes is. Everything you need to run a practice in one place.

Cons

I wish it had a integrated check-in so clients could check in via iPad and the therapist would be alerted via text that their next client had arrived.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Excellent EMR!

Reviewed 4 years ago
Pros

Excellent EMR. I would highly recommend TherapyNotes to anyone in private practice. It has made my transition from community mental health to private practice a breeze with easy billing, concise documentation tools, and fantastic customer service. A+!

Cons

There is nothing not to like about this software. It is fantastic in every respect. The times I have had a hiccup, the customer service team has been knowledgeable and efficient in getting me back on my way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Great product.

Reviewed 10 years ago

Good software.

Pros

This is by far the easiest, cleanest, simplistic mental health software. We have tried many, and ended up sticking to therapy notes because it offers what we need, in a clean simple format. A monkey can use this simple yet powerful software.

Cons

We Have 1 building with 8+ independent practitioners. We need any software to give us the ability to each have out own copy with the capacity of them being linked together so the scheduler and billet can access each copy without logging in and out. This is somewhat possible, but there are a few limitations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TherapyNotes

SIx-year User of Therapy Notes--Couldn't Be Happier

Reviewed 8 months ago

They have the nicest, most helpful customer service of any company with which I have ever interacted. I'm serious. They pick up the phone, they actually help you, and they are exceeding pleasant the whole time. They even send you articles, You Tube videos, and email summaries (w/o you asking) so that you have something to further illuminate what they have told you and serve as a reference in the future.

Pros

The framework for the notes look like they are designed by a medical malpractice attorney or your malpractice insurance carrier (former attorney here). They cover every base and I love it, kidding aside, because it ensures that I am providing the top level of care to my patients (Did I check whether Pt had SI? What did Pt say vs. my perception of them?) Plus, I can customize the notes and carry over portions of former notes to make note writing more efficient for me.

Cons

I haven't found any mental health EHR that is doing this (only the really large, expensive medical programs), but I would pay more if TN could add a patient direct payment system to the Portal. I'm thinking that, with time, this is something that they will offer.

Vendor response

Thank you for the glowing review! You can actually accept credit cards on the portal with the Payment Authorization Form. You may also be happy to know that an upcoming feature will also patients to actually make payments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Making notes manageable again

Reviewed 7 years ago

Overall and excellent software program. Ever Growing to meet the needs of subscribers. Quick customer service online or by phone. Easy to use. Meets the needs of mental health therapist. Makes everything in one place, scheduling, billing, and notes.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

TherapyNotes is Great!

Reviewed 7 years ago

The pros: customer service, EMR, claims service. Con: I wish they would develop a complete billing service that would manage the ERAs, billing, statements, and end of year report! Then it would be the PERFECT online service for mental health professionals.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for the 5-star review. To clarify, we do support ERAs, which allows you to receive and review them in TherapyNotes, and mark them as processed so you can keep track. We are working on a system to automatically post these as payments into TherapyNotes. (coming soon!) We do have statements and superbills so it's not clear what you're looking for. Also, I'm not sure what type of end-of-year report you have in mind. Please send your suggestion to support@therapynotes.com!! Thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Overall TherapyNotes is a great program for solo and small providers who are needing a EHR program.

Reviewed 4 years ago
Pros

TherapyNotes is a great program for small providers who are needing to move to EHR/EMD. The interface is easy to follow, and the support team is easy to work with and great in resolving issues. I have recommended this platform to numerous peers and colleagues in the Mental Health Counseling or Psychotherapy fields.

Cons

Things I wish it had, like some of the larger software programs are: 1. Dashboard view for Supervisors and Administrators to notify them of any documentation that may be nearing required time frames for submission, and of any upcoming treatment plans, etc. 2. The ability to modify documentation templates to meet the specific need of the provider. 3. The ability to have billing modifiers automatically...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TherapyNotes

Highly Recommend

Reviewed 4 years ago
Pros

Easy to use, quick, supportive and patient customer response, makes it easy to bill, perfect for mental health therapist in private or group setting. I can now spend more time with clients rather than sorting out billing software. After trying a few different billing softwares with little support, I have found success with TherapyNotes, LLC!.

Cons

none I have not found anything I dislike about TN. So far I love it. It even gives you a month to try the product before committing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TherapyNotes

Therapy Notes helps save a lot of operational and administrative costs

Reviewed a year ago

TherapyNotes provides all the needed services that help us run a great Mental Health Department. It allowed us to keep ahead of all the other units in productivity and process efficiency. Their customer service reps were also quite helpful in helping us resolve any issues that come up.

Pros

There are many documentation templates to choose from that allow me to easily customize to suit the different kinds of sessions I juggle through each work day. TherapyNotes also allows note taking right from the To-Do List, which reduces the time spent navigating between different pages and features.

Cons

Records filing can be improved a bit more with better advanced indexing and tagging. We have had a few cases where we struggled to find documentation that were improperly named by our administrative staff.