Therasoft Online Reviews

The program is comprehensive-from start to finish. Registering the client is very easy and the forms automatically put information in the system where I need it. The billing is very easy and really is one just one click! The treatment plan section does help simplify and organize my work with clients. The system is very smart and easy to use once you learn all the details and all it has to offer. I'm still discovering new features all the time that helps to make my life easier. INNOVATIVE is the main word to describe this system.

The calendar squares are too small. I wish that I could click on a client's name and then be in their individual system with a VERTICAL list of their personal info, assessment, tx plan, medication,progress notes, discharge summary, and payments. This would be an easier set up as I often get confused having to click all aroundclient lists when working on one client's information. Therasoft definately...

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I love how help is so available from the support staff. Not only are they knowledgeable but for less tech-savvy individuals like me, they are patient and provide guidance in a manner that helps build my confidence in going forward. The program is very user-friendly and intuitive. Therasoft has also done an excellent job in providing ( as well as anticipating ) all of the ingredients necessary to...

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Perhaps, in the future, Therasoft might consider developing a platform to dictate notes and appointments instead of my having to type them (for the computer as well as for the app)......just a thought.

Hi there! Thank you so much for the kind review we sure appreciate it. I wanted to let you know we do have this option to dictate. Give me a call 888-435-8203, and I can teach you how to-do this. You will need to download dragon dictate and also have you checked out our app? it's called Thersoft download this in your app store on your phone and you can dictate on their as well. Again thank you for the review. We are very excited to be a part of your practice and help you be successful. Petra Vaughn

Very comprehensive feature list that covers all of what I would like in a practice management/ emr program. They have thought through and produced a package that integrates what is needed. However, there are some serious problems with the software and company to be aware of.

The biggest problem is the overall flow of the software. It requires you to select a function and then the client, rather than tracking one client through all functions as most therapists and other software do (i.e. mark attendance, write a note, collect fee, schedule next session, then move on to the next client). I lasted one day before I quite. The lack of a free trial and no screen shots should...

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We are sorry to see this review. Here is someone that signed up in Jan 2011, was using the system as recently as May 2011. Even made three monthly payments after the initial free month. We stand behind our product and continue to honor the 30 day money back guarantee as well as no termination fees. We respect our customers feedback and try our best to accommodate every request but it is impossible to please everyone.

The software helps me stay organized in my practice by having scheduling, billing/payment, and charting all in one easy location. I use it daily and one of my favorite features is the email or text reminder option for clients as it has helped to cut down on missed appointments. I've rarely had questions over the two years I have used it, but when I do, the customer service response is quick and professional.

The feature for providing superbills to a client's family member (alternative email) was tricky to use at first.

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The ease of understanding processes and flow, user-friendly navigation, the common sense layout, the unbelievably helpful customer service line and the video tools for troubleshooting.

The billing portal. It would be most helpful if the software system allowed hyperlinks to be pasted into the messages sent on the electronic invoices to clients.

Thank you for the good feedback, we appreciate it! Also did you know that on the Client billing statement you are able to send an email out to the client with a pay now button? You are also able to send a hyperlink for the patient to be able to pay, call us and we will teach you how. We also have a client portal the client can log in and also pay on their account. Many Thanks Therasot

The system is comprehensive. Everything that I need is built into the system. Also, the customer service and training departments are awesome, they respond right away and they provide assistance to make sure that I get what is needed. They will customize lots of the features for my office.

Everything that I need and things that I have not thought of are included in this system. I have cons about Therasoft.

*Excellent customer service with quick response time to your questions and concerns. If they do not have an answer to your question, they research it until they do and follow-up with you quickly. *Amazing competitive rates. *Great software features such as, but not limited to: Direct links to pre-register your patients from your website, easy-to-use scheduling calendar, inter-office messaging system, ability to upload patient records and insurance cards, ability to keep track of authorizations and pre-certifications, and the ability to charge patient's credit cards directly through TheraSoft with First Data Merchant. *Iphone app *Remote access to your patients' accounts no matter where you are at. *Extremely user-friendly filing of electronic or paper claims submission.

*The accounting reports could be better in regards to end of month reporting (insurance plus patient payments). *Billing statements can be very time consuming if you deal with a lot of divorced parents and have to seperate the bill up between parties. *Sometimes the authorization tracking system is off and inaccurate and it does not alert you when you are low on visits.

Therasoft is fairly easy to use. It is perfect for the solo practitioner as billing, accounting, and reports are easily generated with the click of a few buttons.

I'm still not well-versed on the various features. However, I am able to reach out for support when needed. I am happy when I am able to reach someone live and not wait for the response to a ticket as some problems often need immediate resolution, i.e., being unable to connect to a client.

Notes, calendar, and assessments- easy to use. There is an option to confirm attendance, write note, and submit billing within one screen.

Difficult to set up billing, not easy to resolve issues or track. It is also difficult to submit secondary claims.

Hi there, Thank you for the review. I understand the issue with transmission of secondary is because of the process of how secondary can be billed, the insurance company however changes the claim number when the first claim goes through so they require a mailed hcfa to the secondary. Also I believe that you have some issues with Medicare that can be resolved with some changes to how your credentialed. We know have a credentialing department that can help you with these changes if you are interested. Please give us a call so we can help you get this resolved. 888-435-8203. Again thank you for your feedback.

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Thank you Michael for the great review! It is always a pleasure to work with you.

Therasoft offers a unique package that includes client demographics, attendance, calendar, notification and billing capabilities. Medical records forms are customizable and efficiently generated. Customer support for all phases of the product from software customization to insurance billing and follow-up is excellent. Utilizing their integrated billing and claims management services have resulted in our business receiving steady income that increases cash flow dramatically. In particular, services by our dedicated claims representative [SENSITIVE CONTENT HIDDEN] has helped our start-up to get to the next level in our service provision and financial strength.

We have not identified any downside to utilizing this software package with customer support for integrated client management and insurance billing.

User Friendly Secure Many options Always updating and adding new features

Would like the assessments client codes to go directly to the clients and not have the therapist responsible for emailing the clients their codes.

Hi there, Thank you for the great review! The reason Therasoft does not send out the code is because then it is not secure, if someone was to get into the email then they would have access to the information so this is why you have to give them the code separately. Did you know that you can have the client sign into the portal and fill it out as well? Call the support team (888)-435-8203 and they can walk you through this process as well. The portal allows them to do the assessment through a secure portal that is compliant for security. Thank you.

All features. Mostly calendar, assessment forms and history. Keeps us on track and sends reminders to the clients. I dont use the client portal which seems impractical for me. colored icons are attractive and easy to use. They did my website and I am very pleased with it.

Reports can improve. I like the reminders. Some more simplicity with client portal use. Customer service and staff need to introduce when necessary so we know who is incharge of the portfolios. Billing plus can be in house. Billing and other reports can be better. The secure payment offer is convenient but too costly and complicated. It can be cheaper as there are cheaper vendors. LIKE CAYAN . Which is a whole saler.

Therasoft has amazing customer support and is easy to use once you train with their tutorials. The phone app allows me to manage my client load once entered into the system. From intake to insurance claims, Therasoft handles all my needs and makes my life easier. I cannot imagine trying to run my business without it.

Training takes some time but is very rewarding. The support is always there to answer questions and resolve issues.

The product is very user friendly. The price point is excellent. Customer service has always been extremely accommodating - knowledgeable, friendly, and go above-and-beyond what would be expected.

Our only complaint has been the inability to add in customized forms such as in-take, treatment forms, etc.

Hi Kathy! Thanks for taking the time to review the software, We have recently added a feature to allow the clients to complete and sign customized intake forms. I've just sent you an email regarding this. We value our users opinions and try to accommodate the needs of our users whenever possible, I hope you enjoy your day! Tiffany

The functions are great. I also love how many of the functions help me with my business. I use the website, email, video and all the functions.

Its no longer reliable and I can't trust that it will work when its suppose too. Therasoft has been causing me more and more issues with its lack of reliability.

What I like most about this software is the attendance and progress notes format. I also like some of the assessment templates. I like the electronic signatures and the fact that it is tied to billing

I love the online sessions function but the picture quality for the provider is very bad. Also, the group notes are difficult. I used to use the group tab but then it does not show on the regular attendance and progress notes tabs. There must be a way that groups can also be on normal calendar and attendance.

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Thank you for your review Kristina! We believe that we can address some of your concerns. We currently have a lot of improvements underway, which may address some of your concerns. Thank you again for taking the time to write a review.

Ease of use, I find that it is easy to navigate and in general, it has all the functions that I need. I find the software primarily excellent for my practice needs.

I would like to see more variety of reports, specifically assessment and treatment that are not so lengthy. It would be great to have an option to have a pre-registration for families.

Easy to use, great support staff, and affordable!

Nothing yet. The tutorials are helpful when I have questions and the office staff is extremely responsive.

Customer service is wonderful about getting tickets resolved in a timely manner. Information is easily available about updates as the send emails frequently and update the website.

Unable to easily access specific information. If specific information is needed, we have to ask for a report to be built.

It is easy to attend the clients and bill claims with a touch of a button. Saves time. Very helpful customer support.

Really nothing. Just sometimes if walk away for a minute, have to sign back in.

All the features, cost, response from customer service staff, willingness to take modifications in consideration

Not consistent to depend on when you have a specific window to work. Will time you out, not allow you to log in, takes too long to reload pages, is cumbersome to complete notes in a timely manner between clients, often frustrating.

I am a solo practitioner who does it all: I screen, do the intake and see my clients. I also do all the billing and send statements when necessary. I like to keep it simple, so I know that I do not use all the features I could in this program. I love how it is web-based, because if I don't get the notes or insurance filing done at the office, I can do it at home. This helps me remain flexible and available for my family's needs.

I wish I had more training on it before I moved my practice and started using it, because I am so busy that I don't always get back to the areas I am having problems with. However, that is more a negative about me and how I need to request more training time than an actual problem with Therasoft online. I do wish that when I am entering in an Attendance of a session and then move to Payment screen that I'd still be in that client's file and not have to re-enter that client in the Payments page (and again in the Progress Notes page). You really have to pay attention or you might pay on the wrong person.