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Recommended
Asha R.
Mental Health Care, 1-10 employees
Used daily for 2+ years
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Overall, Therasoft does the job but with greatly anticipated trepidation by our clinicians and trainees that important client information or their signatures will be lost or inaccurate. (the tendency for biopsychosocial to keep filling in check boxes of information not entered by client or clinician). Unfortunately, our trainees like our clinical approach and training, but word has gotten out on the training circuit about our use of Therasoft, especially its nonintuitive and cumbersome documentation and tendency to lose client information. Many trainees that we had two years ago are surprised that others in their program are still running into similar problems with Therasoft.
Customizable features, initial person-to-person support around glitches, and helpful creation of forms. It was great to request having our treatment plans populate into our progress notes. A feature that was not initially there when we started with Therasoft. It was also great to be able to incorporate our measures/questionnaires into our biopsychosocial. Ability to limit the number of forms clinicians could access. Ability to incorporate intake screening and new client registration on our website. Ability to schedule and meet with client via laptop or phone.
It's many simple yet consistent glitches, it's outdated training videos, and customer service that was often limited to submitting multiple tickets for the same thing over and over again and being asked if we cleared our cache. No other EHR has mentioned needing to clear out a cache in order to work properly. Therasoft isn't a program you can leave alone and feel your workflow is flowing. It's a complex...
Matthew S.
Mental Health Care, self-employed
Used daily for less than 6 months
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My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients.
My former EHR vendor recently significantly raised their prices to bring them more in line with other EHR vendors. With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior. Specifically, I appreciate how the information within the EHR is organized and displayed on the screen. I like how the treatment plan is very accessible and informs the treatment session note. I like how my custom designed website is an integral part of my EHR. With Therasoft, everything weaves together in a dynamic way, supporting more rigorous charting process that is easier to navigate than my former EHR. Therasoft helps me to better conceptualize my cases.
Therasoft is a robust program that takes a while to learn. The learning curve is well supported by their transition team and onboarding resources. Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them.