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TheWorxHub

Drive compliance and safety through smarter asset management

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(2)

TheWorxHub Reviews

Overall rating

4.7

/5

154

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.15/10

Reviews by rating

Pros and cons

I have used other systems in the past but the freedom of customizing the work has been a godsend.
Storage of data is superb and as long as my maintenance teams have put in appropriate detail in their work I can take an incredible amount of reports to support the work they do.
What I like the most is the ability to share the calendar with all stakeholders and create reports about previous visits to doctors appointments.
It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.
You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem.
There is just a lot that this offers and can become hard to roll everything into it amongst the day to day ongoing tasks.
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154 reviews

Recommended

JM
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Josh M.

Biomedical Equipment Technician

Hospital & Health Care, 501-1,000 employees

Review source

Overall Rating

Affordable and Functional CMMS

Reviewed 2 years ago

Transcript

Josh: Hi. I'm Josh. I'm a Biomedical Equipment Technician, and I would give TheWorxHub five out of five....

CJ
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Casey J.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Facilities and Campus operations and maintenance solution

Reviewed 4 years ago

This suite of solutions have enabled us to reduce time on transportation needs, simplify room booking, validate expenses on maintenance, and convert from being reactive to proactive by managing recurring and scheduled preventative maintenance work orders. Our organization has adopted bar coding of assets which saves time tracking assets and helps account for repaired, replaced, and misplaced assets.

Pros

The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff.

Cons

The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data.

DO
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Derek O.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Manage your staff productivity and customer satisfaction.

Reviewed 9 months ago

I would say that the overall experience with WorxHub has been exceptional. Staff support is fantastic, always willing to assist. Software is only as good as the information that you provide. If we do our job, the software will take care of itself. I would highly recommend this software!

Pros

Our facility has utilized the Worxhub program for 10 years or so. I was part of the research team when we began research CMMS programs. What stood out about Worxhub was how robust the program was. The ability to track, manage and produce reports were important to us. In the Long-Term Care environment, our customer base are 65+ folks. They come into our facility with very high expectations. When our...

Cons

I would say the one thing that continues to be somewhat of challenge is the overall speed of the program. The program with choose a server each day, but traffic on the program can slow down to a point of frustration at times. We are working with the Brightly team to help reduce issues on the client side and have seen improvements.

LK
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Lori K.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good data base and maintenance work program

Reviewed 2 years ago

Overall it's a pretty straight forward program to use. We use it on a daily bases and having the information in one place is great.

Pros

I like that it's fairly easy to use. Versatile for records and maintenance data.

Cons

That you cannot delete old files or some errors. It's often slow than what we are used to. And some history data is deleted when tenants have moved, etc..

PJ
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Philip J.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Willing To Listen and Adapt

Reviewed 2 years ago

It is overall an very good system, we use 7 modules currently. I would say it, as with anything takes some getting use to when you make an change but this switch was truthfully with simplicity and ease to make once you start using more and more and you will become so user friendly with the system.

Pros

Over the years we as an company have made suggestions to TWH for items to be added or changed and TWH, listens and adapts when possible to make these features that are important to the end user, as long as the benefit the greater good.

Cons

There are some occasional items that you have to work around with the way TWH classifies things, I was use to the address of the Residences being an Asset, but not in TWH it is an location. That does not allow for PM Work Orders to easily be set up for the Resident and not have to input the seperate Asset that you are setting the PM for.

DW
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Dale W.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WorxHub

Reviewed 4 years ago

Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number.

Pros

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

Cons

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

DH
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David H.

Health, Wellness and Fitness, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hospice Facility Review

Reviewed a year ago

My situation was rather unique in that I had nothing to start with. Creating our locations, and assets was a time consuming task. For those that currently have a CMMS system the transition would be rather easy. I also want to mention the training and support documents were very helpful.

Pros

The primary objective was to get a handle on our compliance needs. Fire suppression & alarm system testing, emergency lights, emergency power systems, etc. Many of these inspection \ testing requirements are available in a template form for easy implementation.

Cons

In reality every location contains assets, and every asset (equipment) is comprised of sub-assemblies and parts. It would be nice to reference common used parts for each piece of equipment. Such as bearings, belts, filters, hoses, and fluids. This really helps control parts inventories. To be fair I did not purchase the inventory modules so maybe this is included in that system.

JA
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Jeff A.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It works! I'm a Fan...

Reviewed 4 years ago

We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life Safety. It allows us to be "excellent" instead of just "OK". We complete between six and seven HUNDRED work orders a month. I am certain that WorxHub would allow any type of business to be greatly improved if they use it consistently. I'm a fan...

Pros

I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users.

Cons

Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets...

JW
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Jason W.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simplicity

Reviewed 4 years ago

Rocky implementation start due to a sales team member telling us what our deliverables were and then leaving the organization. - The new sales team member we were partnered with was less than helpful to provide clarity on why we were not getting what WAS PROMISED IN THE FRONT END. - We almost did not continue with the worx hub implementation.

Pros

Ease of use for new hires. Easy to train to proficiency.

Cons

Reports not as easy to navigate and provide. I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)

LS
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Linda S.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ease in using The Worx Hub

Reviewed 4 years ago

We are able to serve our residents (Senior Living) quickly because of WorxHub. When a request comes in, I can immediately pass it on to our Maintenance team. They see it immediately on their tablets and can respond accordingly. I may assign it to be done today, next week or even immediately. It makes it easy to keep track of who is doing which tasks and what is yet to be done. The accountability is important to us and this is our record of what has happened and what is yet to be done.

Pros

The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate.

Cons

I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order.

CL
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Crystal L.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WorxHub Software

Reviewed 7 months ago

Great program - easy to use, and even easier to teach others to use.

Pros

I love the ease of putting in work order requests through Worxhub. I can see when they have been received, as well as get an email when they have been completed. I share log in info with staff and they no longer have to come to me with their issues, I encourage them to enter themselves.

Cons

What I do not like about Worxhub is the unaccountability of the preventative maintenance program. Tasks are easily bypassed by staff for another day. I understand it is the managers job to follow up, but sometimes these tasks add up quickly.

MW
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Mark W.

Facilities Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product, Great Customer Service

Reviewed a year ago

Organization in tracking everything that happens. Works great for labor tracking to assess time allotment and needs, budgeting and reserves studies. Utilizing WorxHub allows you know your stuff...ALL your stuff.

Pros

The shear expanse of what WorxHub can manage is vast. It can organize and extrapolate information for real time up to date reporting with astounding accuracy, resulting in expedited action when maintaining facilities. The greatest challenge for a Facilities Manager is , the unexpected, which WorxHub removes a large portion of.

Cons

Customization, this system has preloaded items that cannot be removed, you just have to look past them.

FS
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Frank S.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Worxhub Security

Reviewed 4 years ago

We are in the beginning stages for using worxhub. The worxhub staff has been tremendous in helping us get this program set up. We are looking to launch the program with our staff very soon. I used Worxhub with our IT department the past few years. It was easy to receive work orders and make notes on the job, so you could review specific information about the job that was done. As our experience grows, I look forward to giving more feedback with the Security program.

Pros

It gives an sense of ease to the employees. They can scan their checkpoints and it automatically logs in with a time stamp. The layout if pretty user friendly. You can easily type of a report from the software.

Cons

The software is not an application yet. So we have to use it as a webpage.

SM
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Scott M.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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WorxHub Review

Reviewed 2 years ago
Pros

The features that are most impactful for our organization deal with scheduling and workflow management. We do not integrate with other software at this time, though the capability is there. Ease of use for our staff is a plus. Users are generally able to navigate most of the features with little guidance or special training.

Cons

There are several downsides to the WorxHub suite. The coding is suspect in many areas throughout the product. Bugs exist and many features are counter-intuitive to the end user. Productivity suffers due to product design limitations/ problems and ultimate usability for knowledgeable staff. Servers are also very slow at times.

Vendor response

We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us?

JP
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J.W. P.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WorxHub Maintenance

Reviewed 4 years ago
Pros

The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.

Cons

I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.

MW
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MD W.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Building on success; 5 year WorxHub customer

Reviewed 4 years ago

Transparency into costs of running our operations; from staff to vendors. Process changes are now measurable. Increased efficiency with staff. Can detect high-cost Residents and Residents who may be experiencing a decline in their health.

Pros

-mobile; focused on end-users and their adoption through mobile -features; offers many features and modules specific to Healthcare and Senior Living -modules: Maintenance/Operations, Environmental Services, Transportation, Security, Technology -support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub -SSO -reporting including automated email reports

Cons

-limited API -UI isn't the most intuitive -desire to increase the number and more robust reporting

DH
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Deven H.

Facilities Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why Worxhub was our choice.

Reviewed 2 years ago

Workloads, how to move people around accordingly to manage time and materials which in the long run benefits our residents the most.

Pros

Workload management, asset tracking, space management, record keeping, transportation, are just a few features that we use on a daily basis on our campus

Cons

Yes, at times there are some things that need to be added or moved to different locations to make it great but the good by far out ways the bad about this system. It's hard to go into detail at this time.Workloads

FS
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Fern S.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use of Worx Hub to Transport Elders to doctors appointment

Reviewed 4 years ago

Definitely maybe my job easier.

Pros

What I like the most is the ability to share the calendar with all stakeholders and create reports about previous visits to doctors appointments. Nurses were instructed on creating requests and most of them report it is an easy system to learn. As an administrator of the system, I can count how many visits a patients has had and screen unnecessary visits to the doctor with a few clicks:) Staff was very responsive and patient with us as we earned to navigate the system. I was able to customize some tools and our Worx Hub today is working precisely the way we had in mind and dream about it! Definitely maybe my job easier.

Cons

I would like to be able to assign staff members ( nurses aides) to visits the same way the system gives us the ability to assign drivers.

PS
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Paul S.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Value and Easy to Use!

Reviewed 4 years ago

Easy to implement, Facility Dude was very helpful from initial sales all the way through set up and on going tech support.

Pros

Once the system is set up, it is easy for administrators and users to catch on quickly how to use.

Cons

There are a few things that could be made easier. Batch Editing should be available for all databases. For example, not being able to bulk edit staff phone numbers and having to change 200 phone numbers individually.

AW
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Aisha W.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Calendar system

Reviewed 2 years ago

Pretty good.

Pros

The ease of the Calendar module allows the user to create events in the future. See what was scheduled in the past. Personalize a room or work order request to the needs of the event. Adding room setup information/photos is exceptional.

Cons

Deleting/changing or skipping holidays for a room booking is the biggest issue with this software. It should allow me to skip what dates I want. Instead of omitting a particular day, I have to set an end date, go back, and create a new occurrence.

wk
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william k.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Maintenance

Reviewed 4 years ago

I personally like it, the problem is getting our front line staff to put the work orders in. Somehow we need to shorten the process. As of now our staff sees me in passing and they tell me when something is wrong so I have to create work order and take it out. I believe I click my mouse 22 times to complete a work order.

Pros

Easy to use on my end, and it keeps track of what I do. It has saved me when the State comes in for survey at least twice

Cons

To many choices after work order is completed, the staff who put work orders in say it takes to long to figure out.

JS
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Jeff S.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TheWorxHub

Reviewed 2 years ago

We use WorxHub to help manage compliance issues and reported concerns.

Pros

Easy to use once you are use to the product. Our facility is using WorxHub for several departments to manage preventative maintenance, work orders, housekeeping needs, IT work orders and daily tasks, and Central Supply requests along with transportation needs.

Cons

I remember getting set up was challenging but I would say the same with any other program until you are use to it.

MN
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Matt N.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Behavioral Hospital Review

Reviewed 4 years ago

The Worx Hub has been a pleasant experience. The representatives are very patient with my duties and my time. And offer many trainings and calls to support my needs.

Pros

The features. This system can do a lot for an organization. If you use it to the fullest extent, this is a great way to consolidate many tasks not just work orders.

Cons

There is so many features and functions of this system, that through day to day, its hard to get everything set up and using in a timely fashion. This isn't necessarily a fault on the system. There is just a lot that this offers and can become hard to roll everything into it amongst the day to day ongoing tasks.

MA
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Mary Ann B.

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Work Order Program

Reviewed 2 years ago

I really like the program

Pros

How it keeps things organized & it made it nice & easy to assign the work order to the individual. All I had to do was set them up & them were on there way in the system, they would complete & we would just take it from there.

Cons

At first trying to bring back a wrong that was mark completed but not completed.

JG
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Judi G.

Facilities Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Judi's Review

Reviewed 4 years ago
Pros

Ease of adding categories and using reports function

Cons

That it does not have a "reminder" feature

MB
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Matthew B.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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That’s what she said.

Reviewed 4 years ago
Pros

I don’t like the software I have asked for the housekeeping tab to be updated to Environmental services. Yet to no avail. I hen I have asked for more training or offered suggestions I usually get treated like a problem instead of a valued customer. Honestly I would switch today if I could.

Cons

Not easy to use. Lack of training. It just not a great product. I think there are a lot of missed opportunities.