TheWorxHub Reviews

The product is very user friendly. My staff have very little issues when using the software. Support is excellent.

Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.

The ease of use. How you can give a better detail of the problem you are having when you put in a work order.

The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it.

The software has PM procedures built in, when you set up PM you can choose to use this procedures or they help you in building your own. The easy of setting up the program Worxhub staff was great to work with The easy of using the software, easy for my staff to learn to use.

Sometime the Category and Subcategory does not fit. Worxhub does not have an interface for Bio-med test equipment to communicate data to worxhub, it has to be enter manually.

User friendliness. Ability to produce reports and keep track of ongoing projects via pulse tab.

None. The system fully meets our needs.

I love the common sense use of this tool. I work in senior living and our team and residents are technically challenged but that has never been an issue with WorxHub. I also love the robust tool. I wish it would have been my only job, I only scratched the surface. I could have done so much more!

Only a minor con, the accounts, we have 17, are separate unless you go from WorxIQ. It makes it so my team can not easily back each other up without logging out and into a new URL but, again, this is minor to me.

The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff.

The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data.

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

Having the opportunity to pilot program at our facility for nearly two years was very challenging at a rewarding experience for me. Having the freedom to customize the system to our policies and procedures was invaluable and continues to be. I have used other systems in the past but the freedom of customizing the work has been a godsend.

They're still a lot of room for improvement and I wish they would listen more to client feedback in terms of some of the user interface and some features that should be looked at too further enhance and improve the system. The mobile website hasn't really changed much since I started using the system but it used some refinement and usability. I wonder if a better approach would be to have a phone app that could be more powerful than quicker. Some of the features that are found on the regular website are not found on the mobile site.

I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users.

Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets...

Ease of use for new hires. Easy to train to proficiency.

Reports not as easy to navigate and provide. I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)

We have only had this software for the past year. I have worked with several other maintenance software programs in other locations. At first I tended to rate WorxHub against other software I had used elsewhere. Now, after using it for the past year, I am finding that it is a very good tool for the type of work we do. This is a hospital, and as such, we are subject to the mandates of the Joint Commission and the Environment of Care. WorxHub has effectively allowed us to set up our preventative maintenance program in order to track and prove our adherence to the life safety and NFPA codes. The reporting module has been very helpful for me since I am responsible for all Facilities Services documentation. I learn something new on WorxHub regularly and look forward to learning even more.

At first, I found it a bit difficult to navigate throughout the system. I probably should have called the help desk more, but I persisted on my own.

The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate.

I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order.

I like the fact that is can be used with different modules that are integrated with each other. I also like that the available modules when combined allow you to pretty much manage and collect data related to all aspects of facilities management. I think the customer support is very friendly, professional, respectful as well as timely to requests for assistance.

I think when we purchased the software we did not get what we thought we would be getting and learned that some modules needed to be purchased separately and were not included in the package we had originally purchased.

This software has allowed our hospital to keep track of all required documents for our surveys. With WorxHub we have taken an unorganized bunch of papers and streamlined them into PM's that will produce so that these required items for the DNV are done on time and recorded properly. Because of WorxHub our documentation has been praised by several surveyors.

I really cannot think of any Cons at this moment. When we started using WorxHub we were one of the first. In time they have worked out many little bugs and are improving it all the time. I don't think anyone would be sorry for purchasing this program.

It gives an sense of ease to the employees. They can scan their checkpoints and it automatically logs in with a time stamp. The layout if pretty user friendly. You can easily type of a report from the software.

The software is not an application yet. So we have to use it as a webpage.

Ease of use, time it takes to fill out a request 15-20 seconds. History

Can't think of anything but reports and it's just that I don't know how to use them fully.

I really appreciate the integration that ties multiple aspects of each room: i.e. resident location, assets, history and comments resource, and the ability to break down each staff member according to assigned jobs, the pulse, and the overall ability to search based on various aspects from each work order.

There are some, not many, but some paths that don't feel natural. There are specific sub categories that feel slightly buried, and navigating some of the additional information that one cannot change is bothersome. Aspects of these sub folders feel arbitrary to really finding and grouping information.

This software makes managing our environmental services department much easier. It channels all of the daily work request to one location. Our scheduled preventive maintenance is presented to us on the schedule we choose. I only have good things to say about the WorxHub.

I do not see any cons to the the WorxHub.

Reporting features are excellent. Storage of data is superb and as long as my maintenance teams have put in appropriate detail in their work I can take an incredible amount of reports to support the work they do.

Not all my sites utilize all of the features due to cost. Everytime their is a new fearture, it always comes at a cost. Additionally, the program itself can be a little tough to navigate. We have used the program for over 8 years and still to this date some of our sites struggle a little to utilize its full capacity.

The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.

I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.

Very easy to navigate. Like being able to print reports. When we had to eliminate one building and add another, it was not as complicated as I feared. Adding staff is easy. [SENSITIVE CONTENT HIDDEN] and her team are wonderful!

Finding the correct report is a little time consuming. We don't have a data entry person to handle Asset Mgt entries, remove staff, change out compliance work for Maintenance, etc. so changes and updates can be dreadful. The original set up was also very time consuming.

Hi Gina, thank you for leaving a review! We appreciate your kind words and happy to hear TheWorxHub makes your workday run that much smoother.

Once you are set up in the software it will track all the information for an area and you can pull reports for any surveys necessary. It has the capability to keep track of expenses and man hours for a project. The ability to have the app on your phone helps make the flow of work easier for the technicians to plan their day. We have found it very helpful in many different areas.

How picky the search engine is on key words

-mobile; focused on end-users and their adoption through mobile -features; offers many features and modules specific to Healthcare and Senior Living -modules: Maintenance/Operations, Environmental Services, Transportation, Security, Technology -support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub -SSO -reporting including automated email reports

-limited API -UI isn't the most intuitive -desire to increase the number and more robust reporting

The ease of use and the intuitive nature of the software. The staff at Dude is great and always very helpful

One item that I would like to see is being able to some how assign multiple w/o's to one person at a time. The other is the option to close multiples at one time.

The software is tailored to long term healthcare so we didn't have to try to make it fit our needs. Work orders are easy to submit and make record keeping much easier. It was very easy to set up a preventive maintenance program and hold a lot of information so running reports can shed a lot of insight.

You can't schedule a trip on a mobile device.