TheWorxHub Reviews

The features. This system can do a lot for an organization. If you use it to the fullest extent, this is a great way to consolidate many tasks not just work orders.

There is so many features and functions of this system, that through day to day, its hard to get everything set up and using in a timely fashion. This isn't necessarily a fault on the system. There is just a lot that this offers and can become hard to roll everything into it amongst the day to day ongoing tasks.

Easy to use and figure out. Also hard to mess it up. I like that nothing ever goes away or is deleted. Customer service is first rate!

I wish that we could customize reports more and that some functions (inventory in particular) were more intuitive. Also, if we could search or report on all of the various fields, that would be dandy.

This software is great for inventory control, sight usage reports, and reordering inventory. It was implemented in our company 5yrs ago. After everything was entered(inventory, assets, building locations and areas) it was very easy to follow. The support team with Worx Hub is always there and can help with any issue you may have.

There really isn't anything to dislike about this software.

How it keeps things organized & it made it nice & easy to assign the work order to the individual. All I had to do was set them up & them were on there way in the system, they would complete & we would just take it from there.

At first trying to bring back a wrong that was mark completed but not completed.

We are able to create reports as needed that can identify areas of opportunity. The system is 'flexible'

It is a matter of good data being entered. It is difficult with small teams to accurately get the data entered.

the software has provided us an ease to managing our maintenance, housekeeping departments. the ticketing system and PM are great. I specially like the analytics in worxhub IQ.

Not the software but our decision with the tablets we purchased are too small for our teams to use.

Ease of adding categories and using reports function

That it does not have a "reminder" feature

The organization I work for used to have different protocols for each building we operated in, making it difficult to keep track of what had been done and what still needed attention. WorxHub keeps everything in one place that everyone can check for the current status of work orders

Sometimes Work Orders are dismissed without a reason why and I don't get updates as to when that happens. I have to check my past submitted orders to see where things stand

Ease of use, history look up for jobs/work done, can look up using resident name or room number, asset management, scheduling PM work to assist in keeping maintenance costs down due to equipment inspections on a schedule

Can not think of anything at this time, sorry

TheWorxHub provides all the features we need to have a successful preventive maintenance plan. The work order features are especially nice to track routine and special maintenance needs. After using the product for two years, we were able to incorporate preventive measures to ensure routine maintenance is completed.

There isn't anything about this software that we do not like.

User friendly for all levels of access.

Does not flag items that are repeats Work Orders and allows for more than one WO for the same item.

They are constantly updating to make it better and it is user friendly to use. I am very impressed with Dude Solutions!

I wish there was a way that my maintenance staff could get reminders of scheduled work orders.

WorxHub is designed for Hospitals & Healthcare. Dude Solutions has taken feedback from facilities leaders that live the daily live of managing healthcare facilities and implemented into a powerful software platform.

Software platform is very powerful with many options. Reporting is clumsy and unless you spend allot of time looking or trialing reports its difficult to get the end result your looking for. I would suggest Dude Solutions invest more time in what healthcare needs are for reporting and just build them so they can be customized by the end users needs.

The format is perfect for users who input requests to easily let Maintenance staff know what a problem is, where it is and details of the problem.

For the users inputting transportation request where a client needs transportation there are too many steps to easily do so.

Easy to use. Geared toward our needs as a CCRC.

Some areas could use some fine tuning to fit our needs. Anytime we've made suggestions they been addressed or at least paid attention to for future possibilities.

I like the ease of implementation and use. I like the ongoing innovations that have been made over time.

The catering function has been less useful than we would like.

This is a user friendly way for EVS to track all kinds of work orders. Allow user to put in work order at anytime of day and provides a paper trail until completion of project.

software is great but is up to administrator on who uses which limits who can put in orders.

The fact that I can track all the work that I do within the hub. The reports the I can create on a daily/monthly/yearly basis

Not much I understand that it is widely used and can cause some delays while working on the Hub.

This is so much easier to use than our previous software program (TMS).

Sorting incomplete work orders is somewhat cumbersome. Would like a separate section for regular work orders vs scheduled work orders.

It's very versatile, and it's capabilities put it ahead of the competitors.

There are some features that are badly needed that were overlooked when the software was made. They are working hard to incorporate them however.

Our tenants are able to submit work orders on line easily which our maintenance personell can respond to. It also tracks our assets which we refer to frequently.

The reports are difficult to navigate and create.

As an employee who takes requests for maintenance, housekeeping, telecom, etc. it makes it so much easier to be able to give requestors access to enter their own tickets vs. the phones ringing off the hook and trying to relay requests. It was very easy to learn how to use and it's quick to give others access to various roles. The reports are very customizable and are an efficient tool to use.

There is nothing I dislike since I've begun using this software!

Caitlynn, thanks for taking the time to leave a review! We are thrilled to hear TheWorxHub is making your life easier.

ease of use for work orders. We really like the system for preventive maintenance as we get the reoccurring work orders the way we set it up weather its monthly or annually.

I find it a bit hard to retrieve PM work orders for printing

The daily tasks that automatically populate that are routine which streamline time.

I don't have any ideas for upgrading because I feel I have all the functions needed.

What i like about this software is very easy to work it.

I don't have much to say i never encounter any problem using the software.