TheWorxHub Reviews

The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff.

The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data.

Our facility has utilized the Worxhub program for 10 years or so. I was part of the research team when we began research CMMS programs. What stood out about Worxhub was how robust the program was. The ability to track, manage and produce reports were important to us. In the Long-Term Care environment, our customer base are 65+ folks. They come into our facility with very high expectations. When our...

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I would say the one thing that continues to be somewhat of challenge is the overall speed of the program. The program with choose a server each day, but traffic on the program can slow down to a point of frustration at times. We are working with the Brightly team to help reduce issues on the client side and have seen improvements.

I like that it's fairly easy to use. Versatile for records and maintenance data.

That you cannot delete old files or some errors. It's often slow than what we are used to. And some history data is deleted when tenants have moved, etc..

Over the years we as an company have made suggestions to TWH for items to be added or changed and TWH, listens and adapts when possible to make these features that are important to the end user, as long as the benefit the greater good.

There are some occasional items that you have to work around with the way TWH classifies things, I was use to the address of the Residences being an Asset, but not in TWH it is an location. That does not allow for PM Work Orders to easily be set up for the Resident and not have to input the seperate Asset that you are setting the PM for.

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

The primary objective was to get a handle on our compliance needs. Fire suppression & alarm system testing, emergency lights, emergency power systems, etc. Many of these inspection \ testing requirements are available in a template form for easy implementation.

In reality every location contains assets, and every asset (equipment) is comprised of sub-assemblies and parts. It would be nice to reference common used parts for each piece of equipment. Such as bearings, belts, filters, hoses, and fluids. This really helps control parts inventories. To be fair I did not purchase the inventory modules so maybe this is included in that system.

I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users.

Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets...

Ease of use for new hires. Easy to train to proficiency.

Reports not as easy to navigate and provide. I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)

The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate.

I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order.

I love the ease of putting in work order requests through Worxhub. I can see when they have been received, as well as get an email when they have been completed. I share log in info with staff and they no longer have to come to me with their issues, I encourage them to enter themselves.

What I do not like about Worxhub is the unaccountability of the preventative maintenance program. Tasks are easily bypassed by staff for another day. I understand it is the managers job to follow up, but sometimes these tasks add up quickly.

The shear expanse of what WorxHub can manage is vast. It can organize and extrapolate information for real time up to date reporting with astounding accuracy, resulting in expedited action when maintaining facilities. The greatest challenge for a Facilities Manager is , the unexpected, which WorxHub removes a large portion of.

Customization, this system has preloaded items that cannot be removed, you just have to look past them.

It gives an sense of ease to the employees. They can scan their checkpoints and it automatically logs in with a time stamp. The layout if pretty user friendly. You can easily type of a report from the software.

The software is not an application yet. So we have to use it as a webpage.

The features that are most impactful for our organization deal with scheduling and workflow management. We do not integrate with other software at this time, though the capability is there. Ease of use for our staff is a plus. Users are generally able to navigate most of the features with little guidance or special training.

There are several downsides to the WorxHub suite. The coding is suspect in many areas throughout the product. Bugs exist and many features are counter-intuitive to the end user. Productivity suffers due to product design limitations/ problems and ultimate usability for knowledgeable staff. Servers are also very slow at times.

We really value your feedback and would love the opportunity to discuss it more deeply with you. Would you please reach out to support@dudesolutions.com and connect with us?

The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.

I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.

-mobile; focused on end-users and their adoption through mobile -features; offers many features and modules specific to Healthcare and Senior Living -modules: Maintenance/Operations, Environmental Services, Transportation, Security, Technology -support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub -SSO -reporting including automated email reports

-limited API -UI isn't the most intuitive -desire to increase the number and more robust reporting

Workload management, asset tracking, space management, record keeping, transportation, are just a few features that we use on a daily basis on our campus

Yes, at times there are some things that need to be added or moved to different locations to make it great but the good by far out ways the bad about this system. It's hard to go into detail at this time.Workloads

What I like the most is the ability to share the calendar with all stakeholders and create reports about previous visits to doctors appointments. Nurses were instructed on creating requests and most of them report it is an easy system to learn. As an administrator of the system, I can count how many visits a patients has had and screen unnecessary visits to the doctor with a few clicks:) Staff was very responsive and patient with us as we earned to navigate the system. I was able to customize some tools and our Worx Hub today is working precisely the way we had in mind and dream about it! Definitely maybe my job easier.

I would like to be able to assign staff members ( nurses aides) to visits the same way the system gives us the ability to assign drivers.

Once the system is set up, it is easy for administrators and users to catch on quickly how to use.

There are a few things that could be made easier. Batch Editing should be available for all databases. For example, not being able to bulk edit staff phone numbers and having to change 200 phone numbers individually.

The ease of the Calendar module allows the user to create events in the future. See what was scheduled in the past. Personalize a room or work order request to the needs of the event. Adding room setup information/photos is exceptional.

Deleting/changing or skipping holidays for a room booking is the biggest issue with this software. It should allow me to skip what dates I want. Instead of omitting a particular day, I have to set an end date, go back, and create a new occurrence.

Easy to use on my end, and it keeps track of what I do. It has saved me when the State comes in for survey at least twice

To many choices after work order is completed, the staff who put work orders in say it takes to long to figure out.

Easy to use once you are use to the product. Our facility is using WorxHub for several departments to manage preventative maintenance, work orders, housekeeping needs, IT work orders and daily tasks, and Central Supply requests along with transportation needs.

I remember getting set up was challenging but I would say the same with any other program until you are use to it.

The features. This system can do a lot for an organization. If you use it to the fullest extent, this is a great way to consolidate many tasks not just work orders.

There is so many features and functions of this system, that through day to day, its hard to get everything set up and using in a timely fashion. This isn't necessarily a fault on the system. There is just a lot that this offers and can become hard to roll everything into it amongst the day to day ongoing tasks.

How it keeps things organized & it made it nice & easy to assign the work order to the individual. All I had to do was set them up & them were on there way in the system, they would complete & we would just take it from there.

At first trying to bring back a wrong that was mark completed but not completed.

Ease of adding categories and using reports function

That it does not have a "reminder" feature

I don’t like the software I have asked for the housekeeping tab to be updated to Environmental services. Yet to no avail. I hen I have asked for more training or offered suggestions I usually get treated like a problem instead of a valued customer. Honestly I would switch today if I could.

Not easy to use. Lack of training. It just not a great product. I think there are a lot of missed opportunities.