This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

TM3 Pricing, Features, Reviews and Alternatives

TM3 product overview

Price starts from

£

50

/momonth
Per User

What is TM3?

TM3 is a cloud-based clinic and class management solution that offers contactless appointment booking and payment collection. The platform is suitable for medical clinics, hospitals, gyms, yoga studios, osteopathy clinics, physiotherapists, and other appointment-based businesses.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Live Online
Documentation
In Person
Webinars
Videos

TM3 pricing information

Value for money

3.9

/5

83

Price starts from

£

50

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TM3 features

Functionality

4.0

/5

83
Total Features116 9 categories

Most valued features by users

Billing & Invoicing
Appointment Management
Reporting & Statistics
Activity Dashboard
Appointment Scheduling
Reminders
Claims Management
Alerts/Notifications

Functionality contenders

TM3 users reviews

Overall rating

4.2

/5

83

Positive reviews

86%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.73/10
Rating distribution

5

4

3

2

1

34

37

8

2

2

Pros
Love the fact that we can see each other diaries and make appointments for each other. It's lovely to be able to have my diary with me all the time on my phone.

JT

Joanne T.

The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent.

MB

Mella B.

There are some great features, from reminders to the ability to send forms, to setting up and billing for classes.

LB

Lynley B.

Cons
Note writing is absolutely unusable on mobile, which makes the software very little use to me as a clinician. Appointment scheduling is difficult on desktop and very difficult on mobile.

NG

Niamh G.

Some parts are rather 'clunky' particularly the 'search' section which can be frustrating. Setting up documents also need looking at.

JW

Jeannette W.

Too many “work arounds”, for the cost of the product you would expect it to work not have to “work around” the problem.

SB

Sara B.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Core to our clinic operations - couldn't run the clinics without it.

Reviewed 2 months ago

Sadly the customer service element has deteriorated in the last 1-2 years as they have moved to online support rather than telephone support. We have also had issues with there being no support 'out of hours' such as weekends and bank holidays. One bank holiday the servers crashed and the system was unavailable until they reopened on Tue to reboot the servers. The customer support has become an increasing concern and would be the only reason we would look to change suppliers.

Pros

We have been with TM3 for over a year, and its predecessor TM2 for around 5 years before that. It is purpose built for physiotherapy practices, particularly multi-location clinics, with high volumes of staff and insurance referrals. We have over 20,000 patients on our data base and it runs seamlessly.

Cons

There are still come glitches with the new TM3 web platform which we report and nothing gets resolved. We don't get any ongoing update about this, only they will pass it to the development team but then nothing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TM3 East Galway Physiotherapy

Reviewed 2 months ago

TM3 has pushed us to move with the times and yes we needed that push. It has allowed us reach a wider market with online booking features. It has pushed us to move outside our comfort zone in a positive way into the digital and technology features with online notes and payments.

Pros

Appointment scheduling has been made alot more accessible for both the practitioners on the move and our clients via online bookings. Emailing receipts to clients and quick access to patient portals to view their appointment history is a major plus. The waiting list system has provided flexibility of clients to choose their own appointment times.

Cons

Unfortunately for a certain cohort of clients they can cancel without direct contact with clinic at short notice meaning we have to be sharp in keeping a constant eye on emails to practice and nofiying the individual practitioners. Online support via chat feed can be slower response than we would desire at times but we are understandable of times we are in with staff working from home. Together feature and TM3 support articles does alleviate this issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Overall a fairly good clinical system that is quickly being outdated by recent software out there!!!

Reviewed 2 months ago

Overall it is fair, to be honest, I am looking at changing providers as as other software programs appear to be more advanced now than TM3. To request updates to things we are told that that info will be given as a request to the developing team, but you know that is a way of saying this will not happen from experience.

Pros

Can customise a fair amount of functions to the way in which your clinic operates. Reminders and free use of email is great. Invoicing is really good.

Cons

Things are not updated regularly enough, the desktop software seems to be forgotten about completely. The online version is not user friendly and loses some of the great functions the desktop version has. For example, allowing you to read a communication and make changes to it if required before it is sent. The online booking system states "prices from" giving the lowest price of a group session...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mill Hill Physio

Reviewed 2 months ago

Used since 2012 initially in my chain of clinics Physio in the city and now in my own practice

Pros

Ease of use and response of technical staff when I need help

Cons

Nothing it serves my practice well if I need any features they can sort it out for me

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vital to operations

Reviewed 2 years ago
Pros

The online diary with booking and automatic reminders and confirmations save me a lot of admin time. Frees my time up to spend with patients rather than answering phones etc. The ability to edit a large amounts of the templates for case histories and treatments.

Cons

I miss a lot of the 1 touch features of TM2. It really does save a lot of time. I also wish that the highlighter button floated up and down with the notes. In a long first patient appointment there can be a lot of scrolling up and down to select and deselect the highlighter tool.

Vendor response

Hi Donal, Thanks very much for the great feedback. Great to hear TM3 is so vital to your business! We have started to improve features which some of the smaller features in TM3 that they enjoyed in TM2. I'm happy to say the highlighter scroll will be adjusted in the next release!

TM3 FAQs and common questions

TM3 has the following pricing plans:
Starting from: £50.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


TM3 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


No, TM3 does not have an API available.


TM3 integrates with the following applications:
Google Analytics, Zoom, Chatfuel, Google AdWords, Pronto, Mailchimp


TM3 offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, FAQs/Forum

Related categories