Updox Features

Updox

Cloud-based HIPAA compliant telemedicine solution

4.54/5 (84 reviews)

Updox Feature Summary

  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • EHR-Agnostic
  • Lab Results

Competitor Feature Comparison

API
Activity Dashboard
Appointment Management
Communication Management
Compliance Management
Credit Card Processing
Customizable Templates
Digital Signature
Document Management
Electronic Payments
Electronic Signature Capture
Fax Management
Forms Management
HIPAA Compliance
Inbox Management
Multi-Channel Communication
Real Time Reporting
Reminders
Reporting & Statistics
Scheduling
Third Party Integration
Video Management
Web Forms
Visit WebsiteCompare App
API
Activity Dashboard
Appointment Management
Communication Management
Compliance Management
Credit Card Processing
Customizable Templates
Digital Signature
Document Management
Electronic Payments
Electronic Signature Capture
Fax Management
Forms Management
HIPAA Compliance
Inbox Management
Multi-Channel Communication
Real Time Reporting
Reminders
Reporting & Statistics
Scheduling
Third Party Integration
Video Management
Web Forms
Visit WebsiteCompare App
API
Activity Dashboard
Appointment Management
Communication Management
Compliance Management
Credit Card Processing
Customizable Templates
Digital Signature
Document Management
Electronic Payments
Electronic Signature Capture
Fax Management
Forms Management
HIPAA Compliance
Inbox Management
Multi-Channel Communication
Real Time Reporting
Reminders
Reporting & Statistics
Scheduling
Third Party Integration
Video Management
Web Forms
Visit WebsiteCompare App

Updox Feature Reviews

25 reviewers had the following to say about Updox's features:

Cyndee Burack

Updox Review

2020-05-19

Phone lines are not tied up with faxes. Our paper usage has dropped and employees are able to manage their work without the need of papers being handled by 5 other people.

Pros

Updox has provided a real paperless solution to the management of our workflows. The program enables employees to work from their workstations electronically, without waiting in line at the fax machine, printing reams of paper, only to be faxed back and placed in the overflowing shred box.

Cons

It needs to interface with NextGen Office - our EHR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stacy Cline

Chronic Issues

2020-01-08

Many errors. Chronic issues. We often have to contact support. I believe that the system is slow and outdated. Has some great features, but is so slow, when doing anything. We purchased because this product is recommended by our EHR, but the compatibility isn’t impressive.

Pros

We love the reminder dashboard, we however sometimes wait for hours to send or receive electronic faxes.

Cons

It is supposed to work with our existing ehr, however we have major delays when importing urgent reports into patient charts

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Updox


Thank you for your review of Updox. We appreciate the feedback and forwarded this information to our Support team who will reach out to you for resolution.

If you do experience any downtime, please check our status update page - status.updox.com. Our status update page will notify you with any issues, provide resolutions and workarounds.

If you do have any future questions or concerns, please contact your dedicated Customer Success Manager to ensure you get the most value out of your Updox experience.

Thanks for Updoxing!

Read more
Savannah Drake

Great Customer Service and Ease of Use

2020-05-07

We have been able to conduct telehealth visits for our vulnerable patients to keep them safe at home during the COVID outbreak.

Pros

We use Updox all day every day for fax and document management.

Cons

Difficult to correctly set up users with security settings. There isn't a ton of guidance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ZAKIA GADSDEN

User for over 8 years in a medial practice

2020-05-20

Customer service always return your calls and assist you with any problems you encounter in running the program.

Pros

It saves paper on incoming faxes as well as time for scanning documents from a fax machine into a patient's chart. It makes the workload much easier on the staff as well as myself.

Cons

I also like the call reminder feature to remind patients of appointments but the overall cost outweighs the purchase of the feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Price

Satisfied user

2020-05-19

The newer feature of being able to text from Updox has streamlined much of our basic communication and helped close a gap for patient appointment reminders.

Pros

The ease of having faxes come in and be able to directly link to a patients chart is invaluable!

Cons

Our's is a small business, and the monthly fee can be a higher cost for the service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Suzanne Rosenberg

Time saver

2020-05-20

I can fax from anywhere and can communicate in a hipaa-compliant fashion with my patience

Pros

I am able to send HIPAA compliant messages to my patience

Cons

It is not easy to search for something unless it happens to be in the title of the subject

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vinodh NARAYANAN

Updox for APNNA

2020-05-19

communication with patients and physicians

Pros

electronic faxing to referring physicians communication with patients through secure portal

Cons

I would like to see this completely embedded or integrated into the EHR software that I use (Amazing Charts), rather than having to launch a separate software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Debra MacDonald

Updox took my practice to the next leel

2020-05-20

If they are concerning a patient they can be integrated right into their chart on Practice Fusion.

Pros

It is easy to send reminder message to patients about appointments.

Cons

If I have over 15 documents to send to one place if they are not on page 1 then I have to do multiple faxes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary-Beth Charno

Excellent functionality

2020-05-19

Micropractice ease to reduce the paper load. Love the user ability to write on forms, sign and date forms without ever needing to print and then re upload .

Pros

I also love that I can drop a blank word document into the main portal and create a new document right there with ease and then fax out.

Cons

I wish they would integrate with Power 2 Practice, my EHR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Dartigue

Fax Service

2020-05-28

It is very practical to be able to directly transfer reports to patients' charts, send faxes to specialists, secure messages to portals.

Pros

It is integrated to our medical records system so it is very effective.

Cons

Nothing. I have no issues with Updox and if we have a connection problem, support is always readily available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ricardo ortega

UpDox video chat is a great value !

2020-05-07

it's a secure tool that helps maintain contact w a patient's ongoing medical issues

Pros

the chat notes & screenshot are automatically linked to the patient chart, filing it in the chart is like any other in-bound document.

Cons

can't think of any problems w this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine Matoian

Updox Video Chat is an excellent addition to my practice

2020-05-15

We were up and running within 15 minutes of having the service available.

Pros

Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

Cons

Not a big deal, but it would be a nice feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nia Chambers

Great productivity

2020-05-16

Overall this has been an easy transition and patients seems to enjoy it

Pros

I like how it it is user friendly and it has help out office work flow tremendously

Cons

The least thing I like is our her patient portal does not compatible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle Schwartz

Thanks Updox!!

2020-05-26

Overall, I am extremely happy with Updox! The application itself as well as the employees that have helped us out along the way!

Pros

I don't have to hunt around, bother customer service for what I need to do.

Cons

I would like to see it integrate with my EMR so that I don't have to download documents from Updox and then upload them into the EMR.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin Hawley

Customer service lacks

2019-10-30

Poor printer drivers make it unreliable and time consuming.

Pros

It is easy to integrate with Amazing Charts.

Cons

THeir customer service hasn't replied to me in over a week now, I called and no call back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Updox


Thank you for your review of Updox. We appreciate the feedback and have forwarded your information to our Support team.

Our support team is always available 8:00am to 8:00pm ET Monday through Friday via phone and our live chat. For additional information about chat, please go here: https://updox.com/support.



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Jeanette Redman

Telehealth made easy

2020-05-12

Updox Video chat has been invaluable during the COVID-19 pandemic. We have been able to see patients that are high risk and did not need to come into the office. I can forsee it being beneficial as we move forward from this crisis.

Pros

Updox is a HIPAA compliant and linked to our EHR and it is very easy for both patient and provider to use.

Cons

It could be beneficial to have more than two parties involved in a video chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cindy Stroud

No more stacks of paper

2020-05-26

Pros

Makes process of putting results and reports received much easier.

Cons

Sometimes a small lag when sending things from UpDox into our EHR system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tonya Spangler

Updox video

2020-05-07

We where set up very quickly. my questions where answered efficiently. great price point. user friendly.

Pros

So easy for the staff to start up the appointment and Patient to join.

Cons

No complaints about this service, the whole process was seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
SARAH HANCOCK

Easy to use, processes quickly, simple presentation.

2018-01-16

Easy fax/uploading processing

Pros

The system keeps an archive of everything sent and received, which makes it easier on the receptionists.

Cons

I wish that the system was a little more intuitive as far as what types of documents are within the inbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Updox


Hi Sarah, thank you so much for your review! We appreciate the feedback and are glad we make it easier to fax electronically both quickly and accurately.

Thanks for Updoxing!

Read more
Marcie Page

UPDOX

2020-05-19

Often times the manual fax machines will not complete the fax or they jam up if it is a lengthy fax. UPDOX faxes every time.

Pros

The ability to pull records directly from the pt's chart into the UPDOX program for faxing.

Cons

Inability to use a referral providers cover sheet or "loose" records to upload into UPDOX

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amy Thompson

Good product

2020-05-19

Good

Pros

It does streamline the process of faxing documents in and out.

Cons

Sometimes the interface is a little tricky to set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cambric Chitty

Great Product

2020-05-07

We have been able to continue treating our patients during COVID-19 while keeping our staff safe and our patients safe.

Pros

The feature that has been most beneficial to our practice are that it integrates with our EHR system, which allows all the faxes, messages, photos, summaries to be easily imported into the patients' charts.

Cons

We have recently started using the Video feature to comply with the CDC guidelines and still allow us to treat our patients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jimmy Keeling

Very easty to use

2020-05-07

It has been very easy to use...overall very positive experience

Pros

It is very easy to use and allows me to take a picture of the patient to save to their chart as a record of the visit.

Cons

No issues. Everything has worked to our offices needs without any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruth Lowengart

Indispensable addition to the office

2020-05-29

Saving time, paper, and effort for faxes and reminders.

Pros

I t has saved a lot of time for my office staff, they don't have to call patients any more because they get reminders.

Cons

The reminder system needs to have more options

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karen (gracie) Maxwell Pugh

Ease of using updox

2020-05-07

patient's and physician like the ease of the product

Pros

so easy to implement and use Integration with health record

Cons

Doesn't like android devices and people do not know how to install different browsers on phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more