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Danielle D.
Health, Wellness and Fitness, self-employed
Used daily for less than 6 months
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Horrible experience! The care and the concern were not there. I was sinking, no one seemed to care. I do not want anyone else to go through that. If you had great experiences with Updox, good for you. I am speaking the truth of what I have experienced. When I asked for help or cancel, one of their customer services said, well you need to give 30 days notice. Seriously? I was on day 4 and it was Not working properly, I sent several messages, asking for help....They can keep the $94.00. I am hoping they have a better system in place to serve their clients. Use Doxyme and Amazon as their business model. That might help.
The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00. I did not sign up to quit, but I spent 4 days with too many obstacles with no help, so I decided to go with Doxyme, and it was a well-overdue change. Why would I paid that money and quit? I am currently using Practice Fusion, so it was convenient, so I did not want to leave.
The system was not working properly, my calls have constantly dropped. I checked my internet speeds, everything was fine. My iMac computer has no issues. it's only 6 months old. I contacted their customer's service since I had so many patients scheduled and it was Not a weekend before they blame it on the weekends. They got back to me the next day, took notes and said they will escalate. I was like...
Joanne H.
Hospital & Health Care, 1-10 employees
Used other for 2+ years
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Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.
In its previous rendition UpDox was very good and easy to use.
They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal...
Dr. Holland We're sorry you've had a difficult recent relationship with Updox. One clarification: Our "chat" option is staffed entirely by our own employees who work out of our Ohio office. We're proud of our diverse workforce that includes staff from different backgrounds, all of whom are empowered to provide exceptional service to our customers. While our business model has not changed (nor has our ownership), COVID obviously had a huge impact across healthcare and our telehealth solution (which we actually launched in 2019) became vital to many providers. Thank you for your previous partnership.