WeCounsel Features

WeCounsel

Scalable telemedicine software solution

4.13/5 (32 reviews)

Competitor Feature Comparison

ACH Payment Processing
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Chat/Messaging
Claims Management
Client Management
Client Portal
Compliance Management
Compliance Tracking
Conferencing
Configurable Workflow
Confirmation/Reminders
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
E-Prescribing
EMR/EHR
Electronic Signature
Employee Management
File Management
Forms Management
HIPAA Compliant
Inpatient/Residential
Live Chat
Medical Billing
Multi-Location
Multi-Provider Practice
Office Directory
Patient Records Management
Payroll Management
Personalization
Project Management
Receipt Management
Records Management
Reimbursement Management
Reminders
Reporting & Statistics
Role-Based Permissions
SSL Security
Scheduling
Secure Data Storage
Self Service Portal
Single Provider Practice
Task Scheduling
Template Management
Treatment Planning
User Management
Video Conferencing
Whiteboard
Workflow Management
eCommerce Management
Learn moreCompare App
ACH Payment Processing
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Chat/Messaging
Claims Management
Client Management
Client Portal
Compliance Management
Compliance Tracking
Conferencing
Configurable Workflow
Confirmation/Reminders
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
E-Prescribing
EMR/EHR
Electronic Signature
Employee Management
File Management
Forms Management
HIPAA Compliant
Inpatient/Residential
Live Chat
Medical Billing
Multi-Location
Multi-Provider Practice
Office Directory
Patient Records Management
Payroll Management
Personalization
Project Management
Receipt Management
Records Management
Reimbursement Management
Reminders
Reporting & Statistics
Role-Based Permissions
SSL Security
Scheduling
Secure Data Storage
Self Service Portal
Single Provider Practice
Task Scheduling
Template Management
Treatment Planning
User Management
Video Conferencing
Whiteboard
Workflow Management
eCommerce Management
Visit WebsiteCompare App
ACH Payment Processing
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Chat/Messaging
Claims Management
Client Management
Client Portal
Compliance Management
Compliance Tracking
Conferencing
Configurable Workflow
Confirmation/Reminders
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
E-Prescribing
EMR/EHR
Electronic Signature
Employee Management
File Management
Forms Management
HIPAA Compliant
Inpatient/Residential
Live Chat
Medical Billing
Multi-Location
Multi-Provider Practice
Office Directory
Patient Records Management
Payroll Management
Personalization
Project Management
Receipt Management
Records Management
Reimbursement Management
Reminders
Reporting & Statistics
Role-Based Permissions
SSL Security
Scheduling
Secure Data Storage
Self Service Portal
Single Provider Practice
Task Scheduling
Template Management
Treatment Planning
User Management
Video Conferencing
Whiteboard
Workflow Management
eCommerce Management
Visit WebsiteCompare App

WeCounsel Feature Reviews

25 reviewers had the following to say about WeCounsel's features:

Emily W.

Cumbersome and lacks flexibility

2017-01-31

One reason I chose WeCounsel was because of the Whiteboard feature, which hasn't been developed yet.

Pros

If your practice is solely online-based and you need a the practice management system, it's integrated in WeCounsel.

Cons

No option to turn off scheduling or note taking features so you and client don't get prompts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you for reaching out and providing your valuable feedback. Wecounsel offers a host of packages with different features. The Starter Plan sounds like best plan for you, but you don't have to use all the features included if you don't need them. You can even turn off your availability if you don't need clients to make requests.Our staff is happy to do a test call with each of your clients to make sure they are set up for success. It's true, internet connectivity does play a role in the quality of the call as with any internet based solution. We will help you test speeds and make sure that you have the optimal connection.Our checkin process is designed for security, but we are always looking for ways to improve. We are excited to release whiteboard in the next couple of weeks and will be sure to let you know when it comes out!

If there is anything I can still help with, please call 888-958-2885.

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Laura T.

Easy to learn for provider's and patients

2017-01-31

WeCounsel has allowed me to provide evaluation and psychotherapy online via a HIPAA compliant platform.

Pros

Ease of use

Cons

Patients sometimes have trouble locating how to schedule an appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering WeCounsel

I dislike the slide bar on the charge page to set the fee. I often adjust fees for various reasons and would like to just enter a dollar amount rather than fiddle with the slide bar to adjust minutes to get the correct fee.

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you for reaching out to provide your valuable feedback to our team!

The calendar in the dashboard is the calendar for the user who is logged in. Some of our clients are actually connected to more than one provider, which is why they have to navigate to your availability to view it. Thank you for providing that commentary, however, we will look into ways we can make this more clear for clients.

We will actually soon be removing the slider and an empty field will appear instead where you can enter any amount you want. I will make sure to let you know when this change is made.

If there is any question/concern I haven't addressed please give me a call at 888-958-2885 opt.4 and let's talk!

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Laura T.

Reasonably priced telemental health solution

2019-02-10

Allows me to see out of state clients online.

Pros

The software is easy to use and continually adding features. It is HIPAA compliant ensuring privacy for clients.

Cons

Occasional glitches that interfere with video chat connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa K.

Supports my therapy business

2017-02-07

It provides the services I need: secure patient portal for messages, scheduling, reminders, and billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Ms. Kestler,

Thank you for reaching out and providing your valuable feedback. It is great to hear you are using our client engagement and practice management tools successfully in your practice.

I wanted to let you know that we are actually releasing a smartphone app and upgrades to our calendar and scheduling capabilities over the next few months. We will be sure to send out an email whenever this is deployed to the site!

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Amy V.

Organized Tool for Therapists

2019-12-03

This is a great tool for therapists and allows them to join its community and expand/improve therapists' tools and effectiveness.

Pros

This software is perfect in that it is an all-in-one tool for therapists to manage their clients' schedules, billing, and even documents on here.

Cons

I am always cautious when I see software that is web-based for therapists; especially with HIPAA laws and how there is always a risk that confidential information can be hacked into.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marci W.

Great medium

2017-02-03

I recommend it highly for expanding your reach in a HIPPA compliant way. My clients report they are benefiting from our work despite the technological medium which is very promising!

Pros

The portal protection

Cons

Some glitches with connecting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering WeCounsel

Not that I can think of

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Ms. Warren,

Thank you for taking the time to write a review. We are ecstatic to hear you are having success with the solution.

If there is anything we can help you with technology wise or help test connections (if that's what you are experiencing difficulty with), please let us know. We want to make sure every single session is a good one. We provide test calls to you and all your clients if necessary.

Please reach out to 888-958-2885 if there is anything we can do to help further your success.

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Casey C.

Glitchy system overall

2019-08-08

They weren't always good about updating on fixes but responded quickly when I would check in. Appointment reminders would often direct providers and clients to other sites, which was an ongoing issues still happening when I left.

Pros

Customer support was friendly, but were not always great about providing updates. They were always willing to offer refunds when there were extended issues, though.

Cons

Video was often glitchy and the forms would not work periodically, which impacted my ability to accept and see clients. Appointment reminders had links to wrong sites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Margo M.

Reality of Digital Counseling Fees/Usage

2017-01-31

WeCounsel has a foundation that is excellent. The weaknesses are in the price and technical ease. In theory, it is more fair to charge per usage rather than a monthly fee, or at least have that as an option. The clients very often have difficulty navigating the technology, which can be discouraging. It would be nice to be able to play videos from the Internet to clients during sessions on WeCounsel or have access to a whiteboard or something.

Pros

Secure, Hippa Compliant, and billing.

Cons

Cost, client technical issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10

Recommendations to others considering WeCounsel

Would like ability to play videos to client during sessions.

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thanks for reaching out with your valuable feedback. We are happy to hear you are having success with the software. We will do test calls with each of your clients to make sure they are setup for success prior to your first sessions. Our very affordable plans offer you unlimited video conferencing so you can have as many or as few calls as you need. With the screen share option, you can play videos on your computer screen to your clients and we are excited to release the whiteboard feature very soon! We will definitely let you know when that becomes available.

If there is a concern/question that I haven't addressed, please give me a call at 888-958-2885 opt. 4 and let's talk.

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Dr. Tiffany J.

Reasonable rates and great customer service!

2017-02-14

Their customer service is exceptional. My patients are able to contact wecounsel for help with signing on which is extremly helpful because my patients can be ready for their session.

Pros

Affordability, customer service, easy interface.

Cons

Some of my online therapy tools can not be shared via the interface like my old service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering WeCounsel

Be patient and learn how to use it. Contact customer service and they will help you.

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you so much for providing your valuable feedback!

We are so happy to hear of your success using our solutions with your clients. We know our providers can benefit from things like calendar integrations and improvements to some features and we are releasing some of these very helpful tools in the near future!

I hope the upgrades we release will help you even more!

Read more
Sybil S.

Great customer support

2017-02-14

The customer support is great at WeCounsel. The interface lags occasionally, and can be tricky for clients to set up, but overall great service and support and value.

Pros

Customer service is great, and the calendar reminders for clients is perfect.

Cons

It is tricky for clients to set up, without assistance. The payment organization of the system is not in alignment with the way insurance reimbursement works, for those of us who take insurance or operate on varying pay scales.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10

Recommendations to others considering WeCounsel

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you so much for reaching out and providing your valuable feedback.

We are very excited to have recently introduced several updates that will help with the key difficulties you seem to have had.

We recently introduced the ability to enter an exact billing amount at the time of billing the client which will help with your scaled billing amounts. We are also introducing a superbill which will help with insurance claim submission.

We have recently made several updates to the client experience to make it more intuitive and would love for you to join our focus group to provide more information about this if you have time.

Please reach out to me at 888-958-2885 if you'd like to discuss this in more details and thanks again for your continued partnership!

Read more
Brent S.

Needs some tools.

2017-01-31

I really like WeCounsel due to the affordability and peace of mind of HIPPA Compliance. From time to time there are some lags in video and sound.

Pros

Affordability and peace of mind with HIPPA Compliance.

Cons

No tools to identify when there are lags in service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you for reaching out with you very valuable feedback.

You can test your internet connection at www.speedtest.net, but I love your suggestion of incorporating that into the site somehow. We have discussed this before and have been looking into ways to assist with and incorporate that information.

Again, thank you so much for your feedback. If there is something we can do to help you further, please reach out. You can call 888-958-2885 opt. 4 to reach me. Would love to talk!

Read more
Sasha A.

A great way to video conference with clients

2017-01-31

WeCounsel is a very easy-to-use platform for HIPAA compliant video conferencing, scheduling, messaging, and documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you for reaching out and providing your valuable feedback. We are so happy that you are having success with the software. We are happy to conduct test calls with all of your users to make sure they are set up for success prior to your sessions. If you've had a poor experience with support staff, we'd love to hear about it in detail so we can correct the issue. We answer calls during business hours right away and are working on extending hours of operation so evening support is available to you.We are also releasing a calendar sync feature very soon and we'll be sure to let you know when it's available.

If you have any questions/concerns I haven't answered, please call 888-958-2885 opt. 4 and let's talk.

Read more
Leann D.

Solid Product

2017-02-07

The video quality can sometimes vary based on the internet quality of the client's location, but the sound is always clear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Ms. Diederich,

Thank you so much for providing your valuable feedback. We really appreciate you taking the time to complete a review.

We are ecstatic to hear that you are successfully deploying the solution in your practice. As always if you need anything or have questions we are here to help.

You can reach us at 888=958-2885. Thank you for your continued partnership.

Read more
Laura A.

Repeatedly Promised And Did Not Deliver: Not for solo or small group practitioners

2020-06-12

They messed up my billing for months, had very limited customer support and then made it REALLY difficult to leave their site by having the process of exporting client information be old-school clunky and difficult and done on an individual basis.

Pros

They have many features a small practice practitioner would need. In the beginning connectivity was not often an issue

Cons

They were not forthright about things their platform could not do and eventually ended up saying they were prioritizing larger businesses and could not help resolve repeated problems I was having with connectivity, and client access to scheduling. They don't allow small practices to have a VA able to support clinicians - instead you need to pay thousands a year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim K.

Could use a little help

2017-02-01

Being able to edit a note is an important function for record keeping.

Rating breakdown

Value for money
Ease of use
Features
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you so much for reaching out. I'm so glad I was able to speak with you today about the concerns you have.

Our note taking capability allows you to save the note and then create an addendum after the note has been saved if you need to make any adjustments. We love getting feedback on our features and are working toward enhancing functionality, so your feedback will definitely be considered when deicing how to improve this functionality.

Regarding your account questions, I am personally looking into your account and we can work towards getting anything wrong resolved, if necessary.

Our support team is accessible by email phone and chat.

support@wecounsel.com 888-958-2885 and chat us at www.wecounsel.com!

Read more
Kelly A.

It delivers exactly what I need when I need it with no hassles.

2018-07-19

I needed a HIPAA approved platform and others have tried for free made the clients download things.

Pros

The ease of use for my clients is what makes it the best solution. They don't have to worry about downloading anything, they just click on a link that they get sent and it works!

Cons

I consider myself pretty savvy and it took me a minute to figure things out. Specifically how to get the link to clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine D.

Used on a trial basis

2018-05-17

Pros

This software was simple and easy to use and learn.

Cons

No option to turn off scheduling or note taking features so you and client don't get prompts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alissa S.

Not very user friendly

2019-10-15

Pros

I liked that I could use the software for a variety of things including scheduling. It had a lot of features to offer.

Cons

The experience wasn’t very user friendly. It was difficult for me to find certain things within my account.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan P.

Great Product

2016-12-28

WeCounsel has a very modern and user friendly interface that it easy and self-explanatory for both customer and clients to use.

Pros

Ease of use and customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you for reaching out and offering your valuable feedback. If there is anything we can do to improve your experience, we want to go the extra mile for you.

Read more
Laura T.

Easy to use video chat platform for psychotherapy

2018-02-22

Pros

The platform slows me to video chat, message, and schedule with clients.

Cons

There are occasional glitches or interruptions in the video streaming which can be frustrating. It is unclear if this is due to the platform or the user's internet signal strength.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
paris g.

great, inexpensive option

2017-01-31

i enjoy wecounsel but sometimes my patients find difficulties with getting started. also, sometimes the video quality isn't the best. but overall i find that it is great for the value.

Pros

good option for the price

Cons

sometimes difficult to get started

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering WeCounsel

no

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you so much for reaching out with your invaluable feedback. I'd love to talk with you a little more to see how we can improve the client's experience from you perspective.

If you have an opportunity, please give me a call at 888-958-2885 opt.4. I'd love to find out what you feel is difficult for the clients and work together to resolve it. Please let me know how I can help.

Read more
Pamela S.

They were not willing to make changes I needed. They often said its coming

2017-12-08

Not really user friendly enough for me.

Pros

They did not have a lot of complex charts to get through to simply connect with the client.

Cons

Cost is high, I got 1 person to answer me from directory and they emailed me a long dangerous email and I had said I did not want emails.They did always get back to me , but I really feel they did not do things to sort us out as people in the directory. It does not make sense that I got 1 referral after being listed for about 8 months. It is good that have no fancy graphs or other suchness that makes getting to the bare bones complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No

Response from Justin


Hi Pamela! We sincerely appreciate your feedback and take it very seriously. I am sorry to hear you did not receive more referrals from the Directory. The Directory is totally free to be a part of, so we certainly hope you'll continue to take advantage of that! In addition, our practice management software can be used for the in-person side of your practice as well, not just online clients. We provide a space for scheduling, secure email, chat, document storage and sharing and more!
Quick response time is highly important to us, so I am very sorry to hear that you feel it took too long at times. We will look into this with our Customer Success Team to find ways of reducing response time. If there is anything else we can do for you, please don't hesitate to reach out!

Read more
Dianne P.

WeCounsel saved my practice!

2017-02-20

Without WeCounsel helping me make my practice mobile, I would have had a really hard time rebuilding and the care for my established clients would have suffered.

Pros

It's reliability in session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you so much for taking the time to provide your feedback. It's success stories like these that make everything we do worth while!

We love that you are able to maintain continuity of care with your existing clients through our solutions. Great job and thanks for the work you do!

Read more
Gretchen P.

Great! Keeps improving!

2017-01-31

So far I'm really happy with this technology although there are times when depending on the WiFi at my clients end, or their use of mobile technology, it can take a little while to get into the session - I'm hoping they will work the kinks out, also can't seem to use it on Google Chrome only Firefox it would be great if that was more flexible too.

Pros

Ease of use, good price.

Cons

Doesn't work worth chrome. Sometimes have to restart the session depending on the plug-in used rather than the reading it automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering WeCounsel

No

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you for reaching out and providing your valuable feedback!

I'm so happy to hear that the software is working for you and would love to help improve your experience any way I can. Our success team will do individual test calls with each of your clients and you to make sure that you are setup for success prior to your first call. To request them, your clients can call, email or just press the Test Call Request button under resources.

I hope this was helpful. If you need anything else, just give me a call at 888-958-2885 opt. 4. Thanks again!

Read more
Kegan M.

Great customer service

2017-02-23

Great customer service when we have encountered glitches or problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering WeCounsel

Seems not to work well on mobile devices

Source: Capterra
Helpful?   Yes   No

Response from WeCounsel


Thank you so much for writing in and providing your valuable feedback!

Love to hear that you are enjoying wecounsel and that our Success team has been able to help you with anything you've run into.

One helpful tip with mobile devices is to always have your mobile device connected to a wireless internet connection when utilizing video conferencing. This tends to be more stable than a mobile network and will cut back on any difficulties you may have.

If you would like to talk or run a test call with our team, just give us a call at 888-958-2885. Thanks again!

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