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WellSky Home Health Logo

WellSky Home Health

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Web-based software solution for home health agencies.

(3)

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WellSky Home Health Features

Features Summary

Functionality

3.3

/5

82

Total features

6

1 categories

WellSky Home Health features

Activity Dashboard
Billing & Invoicing
Electronic Signature
Monitoring
Patient Records Management
Scheduling

Common features of Home Health Care software

API
Activity Dashboard
Activity Tracking
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management

Price starts from

800

/user

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.3

/5

82

Price starts from

800

/user

learn more

Total Features

6

Unique features

  • No unique features

Functionality

4.3

/5

682

Price starts from

200

Per month

visit website

Total Features

82

Features in Common

6

Unique features

  • Real-Time Notifications

  • Assessment Management

  • Live Chat

  • Electronic Payments

Functionality

4.6

/5

135

Price starts from

10

Per month

learn more

Total Features

49

Features in Common

4

Unique features

  • Caregiver Scheduling

  • Mobile Alerts

  • Calendar Management

  • Automated Scheduling

Common WellSky Home Health comparisons

WellSky Home Health logo
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WellSky Home HealthvsAxisCare
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Carecenta logo
WellSky Home HealthvsCarecenta
WellSky Home Health logo
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WellSky Home HealthvsAxxess Home Health
WellSky Home Health logo
WellSky Personal Care logo
WellSky Home HealthvsWellSky Personal Care

Reviewers who mentioned features said:

JP
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Jane P.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This product does not come up to the promises made at initiation

Reviewed 6 years ago

Our team will never recommend Kinnser. Their staff are difficult to work with which does not help.

Pros

Use of iPads. The kmail system. There are really no Pros to this product to be discussed. It has been a constant up-hill struggle.

Cons

Where to begin. Customer support is awful....they promise to get back to you and then do not follow up so when you call back they do not know what you are talking about. We are a rural Home Health agency and are often out of service area and Kinnser has an offline feature that they charge extra for but that is cumbersome to use and usually does not work. There is no automatic save on any clinical...

BC
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Brittany C.

Hospital & Health Care, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Not what we needed

Reviewed 7 years ago

This system wasn't for us. Kinnser houses several smaller agencies and doesn't have the capability for a larger agency that does a lot of business. For a paperless system, we still use a lot of paper and man power to make sure things get done timely and efficiently.

Pros

There were very few pros for this. I liked the functionality for the clinicians and the sticky notes. I liked the ability to change their review percentages and I liked their workflow for reviewing items, but there were a lot of pros to this, as well. I liked that it was web based.

Cons

It lacked a lot of functionality and the ability to create hardstops; clinicians were able to submit blank notes and Oasis just so they could get paid. The QA process was lengthy. Everything had to be double checked because the ability to submit notes without hardstops. The QA percentage could be dropped, but missed visits wouldn't still go to QA manager so that the supervisor would know to make sure the physicians were notified. There are several gaps in the system.

DP
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Danei P.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall easy to learn

Reviewed 6 years ago

The software improved significantly when the progress to goals was added

Pros

Easy to document all in one page. No need to go to different areas of a patient chart to add information regarding your visit/assessment

Cons

Not a lot of free text area on the assessment to document information not preset as part of the assessment form.

ME
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Mohamed E.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Rip off, they overstate your census to increase pricing every year.

Reviewed 5 years ago

I won't recommend it to any one.

Pros

Easy to use, with some .The organization of the program was easy to understand—including the tabs on the top of the page

Cons

No auto save option . Some reports are not accurate and the numbers do not add up. That last two months we had a lot of glitches and errors in the system. Their support is not great and takes a lot of time to get anybody over the phone. The billing piece and A/R are poorly designed and has a lot of issues. The system is overpriced , and they increase pricing every year without any basis.They overstate the number for your census and tell you that we have increase pricing based on that. We are looking shopping for a different software now.

AM
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Arica M.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Extremely usable

Reviewed 6 years ago
Pros

Ease of use and helps satisfy all regulations to keep your agency compliant. Control remains in the hands of the administrative staff to reduce error rates.

Cons

Unable to tailor much to your own agency. Although, this isn't much of a con as Kinnser does a great job at giving you great forms and reports.

TL
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Tai L.

Public Safety,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Kinnser ALDware

Reviewed 8 years ago
Pros

Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything.

Cons

1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse. 2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now. 3) They are more concerned about rolling out new features and will not fix the old. 4) Many of the new features pertain to accounting.

SF
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Stacey F.

Hospital & Health Care,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Moving to another software after only 7 mos.

Reviewed 8 years ago
Pros

Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Cons

Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

OM
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Olivera M.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Kinnser

Reviewed 8 years ago

First experience 2 years ago was great and I was super excited to use Kinnser. We only had Medicare patients at the time and it was super easy , no problems ( old Kinnser version) . Easy scheduling , easy billing , Medicare number verifications etc. Less paperwork . easy to track orders. But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing .

Pros

Easy to use .

Cons

Loosing data

TO
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TIM O.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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KINNSER IS CLEAR FOR PT EVALUATIONS

Reviewed 7 years ago
Pros

CLEAN FORMS, WEB BASED, OASIS IS CLEAR AND EASY TO PERFORM, GOOD BILLING DUTIES, DASHBOARD IS GREAT,

Cons

PRICE!!!! PRICE!!! CALENDAR IS HARD TO FILL OUT AND WOULD BE BETTER IF IT LOADED FROM EVALUATION, GOALS SHOULD BE LISTED AND HAVE THE ABILITY TO ADDRESS FROM PTA NOTES

BL
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Blanca L.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This reviewer only left a rating

Reviewed 11 years ago

Kinnser Software is easy to use! My staff and clinicians love the workflow. Since using Kinnser, our agency has seen a decrease in overhead expenses. When Medicare every year is decreasing reimbursement rates, Kinnser really helps us stay afloat. Kinnser's customer services is awesome. No waiting and I get a support specialist in minutes to help me out. They also hold educational and training events in my area several times a year. I love Kinnser Software.

Pros

No pros were added to this review

Cons

No cons were added to this review

GT
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Gina T.

Hospital & Health Care,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great Product but hard to Navigate

Reviewed 8 years ago
Pros

It offered a lot of features to help you work more efficiently. This product offered telephony, wide option of reporting, and scheduling.

Cons

It was a tad complicated to navigate. They really could simplify this program a bit more. When we were test driving the system at my previous job we were all very anxious to switch over due to the complexity of the product.

DS
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Dipesh S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product which is comprehensive, compliant, and cost effective

Reviewed 9 years ago

This is one of the only product which is complete in providing the continuum of Therapy and Agency integration, which helps bring the staffing and the Agency integrated.

Pros

No pros were added to this review

Cons

No cons were added to this review

RR
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Rebecca R.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Point of view from a field nurse

Reviewed 7 years ago

After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on. Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time. I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

LH
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LaTisha H.

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NO SUPPORT

Reviewed 19 days ago

We've literally received no help during our implementation! None.

Pros

The ease of scheduling. However we can't get paid for our shifts because no one at WellSky is willing to assist.

Cons

Once you sign the contract no one will respond to help you! We setup our account for integration with EVV and our visits are not being sent correctly to Tellus. We've watched numerous videos, webinars, etc, emailed our Implementation Consultant, [sensitive content hidden] 3 times between April 24th & May 6th with no response. We've tried calling customer support and they just continue to email links that are not correcting the problem. We also emailed our regional account representative [sensitive content hidden] with no response. It is literally like once they get your signature for the contract you are on your own!

DS
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Darrell S.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Disappointing Start but happy with the product

Reviewed 6 years ago

Nurses stopped complaining about software that was too difficult to use.

Pros

User friendly Web-based Company stays on top of regulatory changes Online and web-based training library is comprehensive

Cons

New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8...

JR
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Johanna R.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Kinnser EMR

Reviewed 6 years ago
Pros

Web based and ease of use for clinicians. That is really the only reason we continue to use them at this time.

Cons

We have used this system for years but have recently become quite unhappy with the product. This EMR has refused to take simple steps to assist agencies to be compliant with the new COPs. Example: They refuse to add a hospital risk assessment tool to the comprehensive assessment. This leaves their customers searching for a method to identify a patients hospitalization risk through outside resources. Instead of putting in standardized assessment tool, such as the ones they include for Pain Assessment, Fall Risk Assessment, Nutritional Assessment and Skin Assessment, they refer their customers to Riskpoint, an expensive "hospital risk management tool" add on Kinnser offers.

PS
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Patrick S.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Steep decline in services and support once WellSky entered.

Reviewed 4 years ago

No benefit of being with a huge corporation like WellSky.

Pros

Easy to use schedule, billing and notes. Flow of the notes are well planned.

Cons

Once WellSky took over Kinnser the quality of support and care for their clients ended. Kinnser was great and did not think of you as a number. WellSky cares more about increasing costs and complicating the Home Health Software. Support is terrible and rarely responds, and when they do it's normally a condescending conversation. I've used Kinnser for over 8 years and will look for another solution which is sad.

RS
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Richelle S.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Documentation

Reviewed 4 years ago

I am able to accomplish tasks, however, it is a tedious process

Pros

its safety features: times out after idle for period of time ability to save templates by name for future use with saved information

Cons

does not autosave, will lose data if you do not save--going to another patient's chart or signing out without saving, data is lost vitals info can only be inputed once, would be convenient to have vital input options before activity, during activity, and post activity Inability to retreat documents to edit once documents have been submitted unless administrator returns lengthy document

JN
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Jenny N.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Daily Use of Kinnser

Reviewed 5 years ago
Pros

critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings

Cons

Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use

SC
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Sheila C.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Affordable and user friendly EMR system for Home Health and Hospice

Reviewed a year ago
Pros

I like that is very user friendly. New employees seem to grasp training quickly. Medical records management is excellent, quick and convenient.

Cons

What I like the list is the implementation of new policies. When implementing the New NOA claims, the system had a lot of glitches and some of them took months to fix. I see the same issue nowadays with the implementation of the new OASIS E.

TM
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Tim M.

Hospital & Health Care, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Clinical review

Reviewed 6 years ago

Generally Kinnser is a good program. It’s definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems.

Pros

The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

Cons

I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.

AS
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Abraham S.

Financial Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Competent but not Competitive

Reviewed 5 years ago
Pros

When I found out that a new client was using Kinser, or what they called Wellsky, I was skeptical because I had never heard of it before. When I was finally given clearance to use the software, I found it to be chock full of features and resources that even some competitors were slow to adopt. It can be difficult to use at times because of numerous technical bugs and some very avoidable issues with the OASIS resource, but it is very useful if you do not have another software for your medical company.

Cons

I did some research and was confident that I would be able to use The software with relative ease, especially after reviewing the so-called manual, which was really just a few pages of “How-To” for computer illiterates. I was wrong. It took WAY too long to understand this program before I realized that I wasn’t losing my mind, but that the program itself was terribly plagued with bugs and technical...

HH
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Hannah H.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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It's a good system, but could be better!

Reviewed 2 years ago

It is just okay and I hope the software becomes the best in the future. In my opinion, the software could use a lot more tools and updates for better patient care.

Pros

I like that I can do my job online and have options for keeping up with my work duties.

Cons

It is not a user-friendly software and the site does crash at least 1-2 a months for periods of whole days. If many items/tasks could auth-populate themselves, it would save clinicians and administrators many hours.

OH
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Oksana H.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Potential to be the best

Reviewed 7 years ago

I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

Pros

User friendly

Cons

I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...

JP
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Justin P.

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WellSky for Hospice

Reviewed 4 years ago

WellSky far surpasses the previous software we used a few months ago.

Pros

WellSky for Hospice has simplified managing my patient load and insuring that all of my workload is organized. Charting is simple and easy on this software.

Cons

The Messaging feature does not allow you to scroll through messages while viewing a message. If you receive several messages, you have to constantly back out and view each individual message.