Workpath Pricing, Features, Reviews & Comparison of Alternatives

Workpath

Scheduling and labor management for healthcare organizations

4.36/5 (14 reviews)

Workpath overview

What is Workpath?

Workpath is a cloud-based solution, with web and mobile applications, that provides healthcare organizations a HIPAA compliant workforce management and appointment scheduling system. Workpath streamlines order management functionality by allowing orders to be placed directly in the Workpath system, via EHR system, web links, or online forms, thus eliminating errors derived from outdated intake methods - phone, email, and fax. Ordering capabilities are made available to anyone that your organization chooses to provide access to. that f Managers, office staff, or dispatchers are more easily able to manage your workforce in once, central location. Once all of your employees and contractors accept their invitations to join the system, you are able to record and track all of their certifications, licenses and training in order to maintain regulatory and contractual compliance. Employees and contractors have the ability to either create their own schedule or have their schedule assigned by managers.

Appointments, assignments, or shifts are then scheduled directly into a centralized calendar, with the work opportunities posted out to multiple people where appropriate. Whether you assign or offer work, Workpath accommodates how you manage the distribution of work. If you assign work, a tagging feature combined with smart matching algorithms allows the system to help your team auto-assign work requests to the available, appropriately trained, and most qualified team members. Alternatively, if you offer work to your team, the same tagging feature and smart matching algorithms help the system determine the available, nearby, and qualified workers, and share the opportunity with all of those workers on a first-come, first-served basis.

Workpath tracks and displays all appointment or shift statuses in real time with updates shown on your organization's dashboard. Notification support posts status updates, appointment or shift changes, and workforce requests to your staff. End user communication includes the sending of email and text confirmation and reminder messages to ensure that work is performed timely. Step-by-step procedures, required equipment, and necessary supplies are each customized for each of the services that your organization offers. Each field can all be defined into the system and you can create sharable service request order forms for your clients, customers, patients, or other orderers to request specific services.

Workpath is also joined by a companion application for iOS and Android devices, giving field staff access to schedules, job assignments, work locations, appointment/shift details, and available work opportunities. The Workpath mobile applications allow your staff and your customers or clients to stay informed with transparent information and real-time updates from the field.
www.workpath.co

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Workpath screenshot: An example of a field worker or driver receiving in-car directions to an appointment location via the Workpath app for Android smartphonesTeams that tech together thriveWorkpath screenshot: Workpath's appointment screen shown running within the browser of an iMac desktop computer  Workpath screenshot: Within Workpath, appointments are created into the system and accepted by staff, giving customers or patients instant updates on specialist arrivalWorkpath screenshot: An example of an emailed appointment reminder notification, confirming a scheduled appointment by date and timeWorkpath screenshot: An example of a customizable care service reminder pushed to a patient's mobile device, detailing confirmation of a scheduled appointment at a given date and timeWorkpath screenshot: The calendar view within Workpath's appointments screen shows scheduled daily, weekly and monthly appointments with color coded status indicatorsWorkpath screenshot: Calendar-based appointment scheduling provides visibility into which team member is assigned and then currently servicing each appointmentWorkpath screenshot: The appointments screen within Workpath provides an appointments search field, new appointment button, plus filtered viewing of currently logged appointments of any statusWorkpath screenshot: The companion Workpath mobile app shown on iOS, detailing the Sign In screen, plus the My Schedule, Incoming Opportunities and Request Details tabsWorkpath screenshot: The Workpath app for iOS and Android, as shown, displaying Google Map directions to a contact locationThis is Workpath

Workpath reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.0
  4.1
  4.3
June Sims

CareDx review

Used daily for 6-12 months
Reviewed 2019-11-05
Review Source: Capterra

Fills a service that we need to take care of patients

Pros
It is easy to use and I like the ability to duplicate orders

Cons
When typing information into the orders the cursor jumps around to different lines and also will auto populate into address lines when I do not want it to. Have to pay attention because the address can be wrong from an auto population or the typing doesn't make sense because the line moved while you are typing

Response from Workpath


Hi June, thank you for using our product, we appreciate your support of Workpath and take your feedback seriously.

We pride ourselves on building a product that is easy to use for our customers. We will forward your comments to our product team and they will investigate further.

If there's any additional support, training, or general help that we can provide, please feel free to reach out to us at support@workpath.co.

Best,
Workpath

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gina Addicott

Workpath Review

Used daily for 2+ years
Reviewed 2019-11-05
Review Source: Capterra

Pros
The desktop version is very user-friendly. Workpath team is always available to assist.

Cons
Phlebotomists have difficulty accessing the mobile app in the field and moving through steps. I would like to be able to customize each client's account rather than having to make a change across the board.

Response from Workpath


Hi Gina, thank you for using our product, we appreciate your support of Workpath and take your feedback seriously.

We pride ourselves on building a product that is easy to use for our customers. If users are having any issues with the mobile app in the field, please have them reach out to us directly for support (we have a chat option for them from the app and on the site). We are working on a feature to allow for customization by client organization - we'll let you know when that is available!

If you are interested in an account review, we'd be happy to have a team member perform an analysis of your organization's account. They would be able to make profile recommendations based on their evaluation and find ways for you to improve usability and efficiency.

If there's any additional support, training, or general help that we can provide, please feel free to reach out to us at support@workpath.co.

Best,
Workpath

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Valerie Mills

Could be better

Used occasionally for 1-2 years
Reviewed 2019-10-31
Review Source: Capterra

It is not what I was hoping for it is not helpful for the contractor because it keeps no information for me

Pros
I was very hopeful that this would be accessible and helpful to my calendar

Cons
Since I am a third party this has not been as helpful as I had hoped I am assigned a client and this is helpful in contacting this person but then I have to call my company to actually enter the appointment time or any notes that I've acquired from the person when you utilize the map on work pass it doesn't put the address up so you're on their street looking for who I don't know wait and see if it stops where you're supposed to be not helpful for me at all I end up having to put the actual address in maps and then I get where I'm going and not on a side of a Mountain experience

Response from Workpath


Hi Valerie, thank you for using our product, we appreciate your support of Workpath and take your feedback seriously.

We designed our mobile app with the mobile user in mind, but ultimately it is up to the organization which functionality you will have access to. We do allow you to edit the date/time from the mobile app as well as enter notes at any time, as necessary. We also store all appointments in your History tab.

We use a commercially available partner to power our Maps solution. If you ever have a problem with an address, please reach out to our team and we can resolve the issue.

If you'd like additional training on how to best use our product, please reach out to support@workpath.co or chat with us at www.workpath.co.

Best,
Workpath

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

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Jeanne KingLathrop

Workpath Review

Used daily for 1-2 years
Reviewed 2019-10-31
Review Source: Capterra

Have had difficulty with service but eventually it was fixed.

Pros
Ease of use is truly the most important.

Cons
Customer Service is difficult to contact.

Response from Workpath


Hi Jeanne, thank you for using our product, we appreciate your support of Workpath.

Our support team is available weekdays via phone, email, and chat from 9am to 5pm EST. If you have a request after hours, it will be returned the next business day.

If there's any additional support or training that we can provide, please feel free to reach out to us at support@workpath.co.

Best,
Workpath

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Kyei Tenkorang

More improvement needed

Used weekly for 6-12 months
Reviewed 2019-11-05
Review Source: Capterra

I always have to log in to use on safari but I can’t get in on the app!

Pros
Easy to navigate when using on safari. But it doesn’t allow me into more things to do!

Cons
For whatever reason I can log in into the app

Response from Workpath


Hi Kyei, thank you for using our product. We appreciate your support of Workpath and take your feedback seriously.

We apologize for any inconvenience. Our mobile app and web app use the same login credentials, so you should be able to log into both. If you are still unable to access the mobile app, please reach out to us via chat on our website or at support@workpath.co for assistance.

Best,
Workpath



Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Workpath pricing

Pricing options
Free trial
Subscription
View Pricing Plans

A 14-day trial is available.

Pricing information can be requested via the Workpath website.

Workpath features

API
Activity Dashboard
Calendar Management
Compliance Management
HIPAA Compliance
Reminders

Appointment Management (186 other apps)
Automated Scheduling (96 other apps)
Automatic Notifications (123 other apps)
Billing & Invoicing (183 other apps)
Charting (128 other apps)
Claims Management (134 other apps)
Client Portal (116 other apps)
Customizable Reporting (115 other apps)
Customizable Templates (95 other apps)
Document Management (106 other apps)
Records Management (171 other apps)
Reporting & Statistics (151 other apps)
Self Service Portal (108 other apps)
Workflow Management (127 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Workpath

Key features of Workpath

  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Contractor Management
  • Facility Scheduling
  • Field Communication
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Scheduling
  • Self Service Portal
  • Skills Tracking
  • Staff Scheduling
  • Time & Attendance
  • Variable Workforce
  • Visit Verification
View All Features

Benefits

• Workpath’s smart matching functionality enables a customer to place a service order, have the order validated, and immediately communicate the work opportunity to the specific worker or team responsible. Your staff won't need to manually track skills, certifications, availability, and location anymore.

• Procedure intelligence allows management to provide all necessary steps and work instructions to teams via the mobile Workpath application, available for iOS and Android. Eliminate the need for paperwork and memorization of countless nuances that your customers require. Automate all processes and protocols and give your team access at the point of care.

• Employees and contractors have individual availability settings. Your team's calendar-based scheduling allow managers to transparently schedule, meticulously track and efficiently assign work opportunities. Manage your team's schedule and ensure that work is distributed appropriately based on your team's availability, qualifications (certifications, educated, title, etc.), and proximity.

• Customized email and text confirmation messages and reminder notifications ensure that shifts and appointments are never missed by staff, customers, or patients.

• A unique tagging system allows your team to customize groups within your organization or to manage important documentation. Tagging gives your management team peace of mind while the system ensures you are deploying the best available labor to fulfill a given service request. By allowing the system to track certifications, education, licenses, and other qualifications, you ensure that your team is always up to date and that your work opportunities are filled properly without manual error.