ZENOTI - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate ZENOTI's Point of Sale (POS) capabilities for their ease of use and efficiency in processing payments, including cash, credit cards, and Apple Pay. They find it convenient for selling gift cards, using points for payments, and retaining guest information securely. Users report some issues with guest mode and external payment devices, and mention occasional hardware failures like card readers. They also note the lack of a cash subtotal for each staff member, requiring manual tracking. Of the 24 ZENOTI users who gave detailed accounts of their use of Point of Sale (POS), 100% rated this feature as important or highly important.

Reviewers indicate that ZENOTI's appointment scheduling is user-friendly and efficient, making it easy to book, reschedule, and cancel appointments. They highlight the system's ability to capture all client information and the seamless integration with online and mobile booking. Users appreciate the straightforward setup for both clients and therapists, though some mention issues on the client's end that can lead to lost business. Overall, they find the scheduling process simple and functional. Of the 22 ZENOTI users who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.

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Highly relevant

“The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over.”

EB

Erika B.

Massage Therapist

Highly relevant

“It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX.”

Caitlin Q.

Owner

Highly relevant

“limited forms, lack of monthly view options for appointments, reports not so good,when writing notes the pencil is not that sharp”

VC

Vijay C.

CEO

“All in one features, phone, scheduling, texting, sending the patient reminders of their appointment. And our patients are liking the customized loyalty points. ”

NB

Nadine B.

Office Manager

Users report that ZENOTI's appointment management offers valuable customization options, including drag-and-drop moves, color distinctions, and profile creation for patients. They appreciate the ability to manage appointments across multiple locations, which reduces client confusion. Reviewers find the system user-friendly and efficient, though some mention occasional glitches and slow response times. They also value the flexibility and ease of booking, modifying, and canceling appointments, which improves workflow and efficiency. Of the 33 ZENOTI users who gave detailed accounts of their use of Appointment Management, 97% rated this feature as important or highly important.

Reviewers highlight ZENOTI's online booking as a significant advantage, allowing clients to book, reschedule, and cancel appointments with ease. They appreciate the seamless integration with the brand's look and feel, which enhances legitimacy. Users report that the online booking system reduces front desk workload and provides real-time updates. They find it user-friendly and customizable, though some mention the need for internal adjustments to fully optimize its use. Overall, clients love the convenience it offers. Of the 24 ZENOTI users who gave detailed accounts of their use of Online Booking, 96% rated this feature as important or highly important.

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“As someone who's worked in Marketing for sometime, across many different booking platforms, I can attest to Zenoti's outstanding capabilities as a business and booking management software that streamlines everything... and also includes advanced marketing capabilities.”

SC

Sarah C.

Marketing Manager

“Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs.”

es

emily s.

Nurse

Highly relevant

“It is nice to have client communications, online booking, appointments, payments, marketing, and feedback all streamlined in one place.”

Gabrielle T.

Brand Designer, Social Media and Marketing Manager

Highly relevant

“Our zenoti often encounters some bug issues especially when it comes to group bookings that involves lots of issues needing to be fixed.”

TD

Tina D.

Operations Manager

Reviewers appreciate ZENOTI's confirmations and reminders for their ability to reduce no-shows and keep clients informed. They value the customizable text and email reminders, which can be tailored to match the brand's aesthetics. Users report that the reminders are generally reliable, though some mention occasional glitches with text confirmations not updating or sending. They find this capability essential for maintaining appointment accuracy and client satisfaction. Of the 20 ZENOTI users who gave detailed accounts of their use of Confirmations/Reminders, 90% rated this feature as important or highly important.

Users find ZENOTI's inventory management helpful for tracking products across multiple locations and generating purchase orders. They appreciate the ability to customize inventory increments and the convenience of moving inventory between studios. Reviewers note that while the system is robust and offers high-powered capabilities, it can be complicated and tedious to set up. They value the accurate and essential information it provides for managing inventory effectively, though some express a desire for simpler functionality. Of the 24 ZENOTI users who gave detailed accounts of their use of Inventory Management, 75% rated this feature as important or highly important.

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“Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed.”

JF

Jeannine F.

Owner, Nurse Practitioner

Highly relevant

“The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll.”

Jacinda P.

Vice President of Store and Franchise Operations

“It includes features for inventory management, payroll, text confirmations, EMR, and so much more.”

DT

Dominique T.

Front Desk Manager

“POS system, marketing, inventory, reporting [sensitive content hidden]has helped support our team with extreme knowledge and patience and expertise.”

MC

Maryann C.

Spa Owner