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365villas Logo
365villas
4.7
(150)

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All-In-One Vacation Rental Software Built for Any Device

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(5)

365villas Features

Features Summary

Functionality

4.6

/5

150

Total features

45

3 categories

365villas features

API
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Booking Management
Calendar Management

Common features of Vacation Rental software

API
Accounting
Activity Dashboard
Alerts/Notifications
Availability Management
Billing Rate Management
Booking Management
Calendar Management

Price starts from

106

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

150

Price starts from

106

Per month

visit website

Total Features

45

Unique features

  • Communication Management

  • Accounting Integration

  • Document Management

  • Expense Tracking

Functionality

4.6

/5

352

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

96

Features in Common

41

Unique features

  • Inventory Control

  • Single Property

  • Customizable Branding

  • Real-time Updates

Functionality

4.6

/5

298

Price starts from

20

Per month

visit website

Total Features

150

Features in Common

39

Unique features

  • Discount Management

  • Front Desk Management

  • Recommendations

  • Built-in Accounting

Common 365villas comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Try it and you will never regret

Reviewed 4 years ago

Long story short: I was keeping an eye on 365villas property management software for 3 years. It was hard decision to start using vacation rental management software knowing that it could be way behind in properties management comparing to hotel field. When I knew that a trusted professional from hotel field start working where I decided to go ahead. Support team, it all because of you! It was not...

Pros

New software update is just fabulous! Price is very competitive

Cons

Previously in 2017 support was not great, good that ts has improved significantly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great choice!

Reviewed a year ago

Less time spent checking on the finances, and the consistency of the reservations across all the integrated booking channels has saved us time that we now focus on updates to our service and the units we manage.

Pros

The software is easy to learn and use, and the support team responds fairly quick. There are always ways to work around specific issues that may be uniquely to our application, which helps a lot, and 365 will listen and possibly work your situations into their software as well. Moving from another Software to 365 has helped me grow my business in a short period of time with minimal stress.

Cons

I can't really say. Compared to where I was, I have no complaints.

Vendor response

Dear Stephen, Thank you for this kind review. Achieving ease-of-use with our platform and helping our users grow their businesses are always key objectives for us. Your remarks about the on-boarding process being relatively smooth are especially heartwarming given that you selected not only our PMS, but our channel manager and integrated website solution as well. Implementing all three solutions together with "minimal stress" as you say, is a real triumph. We're delighted you moved from Guesty to 365Villas. Regards, The 365Villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Turnkey365 changed the way we work - for the better

Reviewed a year ago
Pros

Ease of use and how the developers thought about all the little things needed when managing properties and calendars

Cons

There are a few features that would suit our needs that are not on the system. Owner logins and blocking is very basic and more 'control' would be great. Reservations - integrating better with Outlook rather than either taking over the emails or not using 365Villas for emails is not enough.

Vendor response

Dear Dianne, Thanks for the review and for making the switch from Kigo. We would welcome your suggestions on calendar blocking. Our Owner Login feature is highly customizable so perhaps we can offer some assistance here. Our email can be integrated with Outlook in various ways, but ultimately the fully Unified Inbox that is purpose-built for vacation rental businesses and integrates not only with...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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365VILLAS ENABLED OUR BUSINESS TO GROW SIGNIFICANTLY - HIGHLY RECOMMENDED

Reviewed 2 years ago

365Villas streamlines every process my company needed for running our vacation rental business. We save hours of administration every day and have enabled us to grow from only 2 rental listings to 30 listings in only 2 years. This without increased overhead costs or increased staffing.

Pros

The software covers every process thinkable when you run a vacation rental business. Reservations, payments, channel sync, customer communication, housekeeping, accounting etcetc, in a perfect process flow. They know every detailed aspect of the business and have designed a solution for it. We started out with only two rental units and would not be able to take on the additional 28 we have acquired the last two years without the 365Villas system and team. It is easy to use and the customer support is ready to solve any question we have.

Cons

After their latest software update (november 2020) we only miss functionality for group reservations. That is to be able to rent out several units to one customer in one operation instead of one by one reservations. We have communicated this to their team and they will see what is possible in a future release.

Vendor response

Dear Tormod, It has been a pleasure for our team to watch your business grow during your time with us. Your point about group reservations is well taken and we do indeed have it on our roadmap, so stay tuned. Many thanks for your review, The 365Villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Software that continues to improve

Reviewed 3 years ago

It's a one stop shop for us - there is very little that we can't do within the system so we are very happy with it. It's hard to imagine how we coped before we had it. It's an intrinsic part of our business now.

Pros

365 villas provides a full property management solution that allows us to run our holiday rental management company efficiently and effectively. In particular the automated workflow and integration with the website module really is fantastic. Furthermore the ability to integrate automated payments with Stripe to pay out to different property owners is something that no other property management system could do for us.

Cons

The software is not yet mobile responsive and as a result our cleaners find it difficult to use on mobile devices - but I understand the mobile version is coming this month.

Vendor response

Dear Craig, Thanks so much for the review. You will know this for sure by now, but to clarify for other readers, our Gen-4 release at the beginning of last year ushered in a brand new fully mobile responsive version of our platform. It was 2 years in the making and we believe it is one of the most comprehensive mobile solutions on the market. We can monitor its usage and are pleased to report that over 75% of our user base is using our the mobile version of our solution on a semi-daily basis, which is wonderful to see. Regards, The 365Villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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365Villas - Great Property Management System for the Vacation Rental Owner or Company

Reviewed 9 months ago

Overall, the system performed well and as described. I have had absolutely no issues with the product and the people at the company. It is a great product.

Pros

It is very easy to get set up and to use. Training is a snap and the system automates many of the actions around guest communication and the booking process. Great support and very quick to respond to any questions or issues. Very affordable and full featured.

Cons

The system may be too easy and some of the reporting can limiting if you have a lot of owners to report to The system requires a few 'add on' features at extra cost that sometimes seem like they should have been included. For daily use and inventory and guest management however the system is a star

Vendor response

Dear Nicholas, Thank you for the excellent review. We really appreciate it. Ease-of-use and comprehensive feature functionality are two important qualities we are always striving to find the right balance on with our platform. Two things, in regards to our reports, which may help: our Owner Statements are highly customizable and have just been further enhanced, and our Dynamic Report Builder bolt-on option is an industry-first solution, which allows users to customize the structure and content their administrative and accounting reports. Regards, The 365Villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bookings Processing and Confirmation

Reviewed 3 years ago

I have been using the software now going into my fourth year. Whenever I have been unsure of anything, it has been easy to seek training, either from my own team or through 365 Villas. There has been continual improvement of the interface and functionality is always added to make my job easier.

Pros

The booking entry system is very easy to learn, understand and to use. The training given to me was simple due to the clean and clear navigability of the interface. The booking system and template management is multilingual and because we are dealing with clients from many different countries it makes the output much clearer for the client even if the user does not understand the language. There...

Cons

If any problems occur, such as with the multi currency calculation, the software has always been reprogrammed by the 365 Villas team very quickly. Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes. There are very few areas of criticism and perhaps this is not even worth mentioning, but...

Vendor response

Dear Susanne, Thank you so much for the detailed feedback as well as the 5-stars. You emphasize a key point that is very important to us, which is responding to user needs. Our system does distinguish between adults and children, but you are right that we do not further distinguish infants. We have made a note of this request and hope to add it soon. Regards, The 365Villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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365villas Fits Like A Glove. Look no further.

Reviewed 3 years ago

We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020.

Pros

I typically do write reviews. They earned this excellent review. On a scale of 0-10 stars. 1. The People at 365. 12 stars. 2. Intuitive ease of use. 12 stars. 3. Functionality. 9.5 stars. 4. API Integration. 13 stars. 5. 3rd Party Partners. 12 stars. My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started...

Cons

To articulate what I like least about the 365villas would not be of value to your purchase decision. They are tiny nits.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Reliable and easy to use

Reviewed 3 years ago

It's been a very positive experience using 365villas for the last three years. We started off managing just two properties and have expanded to now have 19. Our individual owners all seem happy with the clarity and accuracy of the monthly reporting and, as holiday home managers, we are confident that the software will still be a good fit for us as we continue to grow.

Pros

I really like the booking calendar and guest information interface that is easy to use and visual from all devices when I'm away from the office. From a financial control point of view, it's great to be able to open up a guest's profile and see all the expenses and details in one place, plus be able to add guest and owner charges in a clear and logical way. Great that you can also set up default expenses to appear automatically without having to manually add them each time. Lots of time-saving options with this software that has been carefully designed.

Cons

My least favourite part of the software is the way it generates an owner statement without the name of the property on it. This may not be an issue for users with one or two houses, but we manage close to 20 properties and it takes extra time for us to rename each downloaded file.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Short term Vacation Rental Property Management Software Solution

Reviewed 3 years ago

Bottom line - We have about 9 months experience with the team and product. While the learning curve has been significant, I wouldn't change my decision to go with 365Villas. Modular and scalable pricing of a full functionality product like this is rare. Your not going to find something better if your business is young, small but is going to grow. A key learning - While I'm a computer and software expert, my partners are not. The business and product is complex so there is a need for a product subject matter expert. That's me. Don't make the mistake of not having/growing one of your own.

Pros

Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career. Pluses...

Cons

Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn. No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer.

Vendor response

Dear Jim, Thank you very much for this review back in 2019. For other readers, we are pleased to clarify that in December of 2020, we launched a comprehensive fully mobile version of our platform that has been widely embraced by our user base. Thanks for using our service, Jim. The 365Villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent vacation rental software!

Reviewed 3 years ago

We work with 365Villas every day, allowing us an outstanding connection with Aribnb, Bookingcom, HomeAway and many other OTA's and channel manager. Extremely easy to use with different business models and accounts. A full vacation rental business manager in one place. From business website with all properties and details, project manager software, customer relationship management: external and...

Pros

- Easy to use - Excellent connections with the OTA's and website - Every update and software improvement make your day to day business easy to manage - Time saver during booking, cancelations, changes and other - Excellent with payments and refund processes - Main website and business website is user friendly - Good communication over emails

Cons

- No mobile app available - No support on live chat or phone

Vendor response

Dear Ciara, Thank you for the wonderful review. We are delighted to have Apad as a customer. Just to clarify some points: Chat support: Our team mans chat throughout business hours in all continental US and European time zones. If all members are busy, users can leave a message that will be promptly followed up on. (You may not recall, but our logs show a near-daily chat interaction with you...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software with fast support

Reviewed 3 years ago

Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended!

Pros

The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses.

Cons

Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes.

Vendor response

Thank you, Jaco. The reviews from you and your team are greatly appreciated and really motivating. We appreciate your business and are glad to have you as a client. The 365villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Solution for Our Lodging Businesses!

Reviewed 4 years ago

AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Pros

There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air. 365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation,...

Cons

I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks. For us, two improvements would be of tremendous benefit: 1. I wish that there were a good way to handle group bookings!...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software, even better service and responsiveness

Reviewed 6 years ago

I spent a lot of time going through various options for my small property management company, trawling through reviews and watching demos. 365villas was decided upon as the best option for me in particular for the all inclusive package available, including website, customer management/reservation system, booking platform, and importantly channel manager. The website is a Wordpress template, with...

Pros

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required. I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Cons

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Glad To Be Onboard With 365

Reviewed 6 years ago

As a small property management company with an outdated website and a reservation system we wanted to modernize and update in order to attract more business and grow our overall business if desired. Along with a local web designer we created a new website and began an intensive search for a reservation software company. Our team of three, two of whom had experience with vacation software companies,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Dear Mike, We are delighted to have you as a client. We know we were competing us against Lodgix. We have a great respect for their platform. We strive to match them with comprehensive feature functionality, but surpass on ease-of-use and cost-benefit. More generally, as you have kindly indicated, we believe servicing our clients and doing what we can to respond to their unique challenges and needs is the most important thing we can do for them; and that's what we'll continue to do for you. We tremendously appreciate your thoughtful review and look forward to ongoing collaboration with you and Playa Breeze. The 365 Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A product easy to use and complete, an important support for the growth of our company

Reviewed 5 years ago

It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Pros

365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable...

Cons

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A cut above the rest

Reviewed 3 years ago

We considered, and used many other solutions over the years, and 365villas truly stand out above the rest.

Pros

Extremely comprehensive and user friendly. Catering for all aspects of vacation rental. Ability to accommodate tailored custom features based on our specific needs i.e. complete new integration of payment gateway. Frequent enhancements to expand features and improve overall functionality. Customer orientated and great support.

Cons

very little not to like - all suggestions for added functionality and features are considered

Vendor response

Thank you, Frans, we enjoy working with your team and we appreciate you taking the time to leave this review. Yes, for obvious reasons, we cannot code everything we are asked for, but we give all good ideas as much consideration as we can, and do try to act on most of them. The 365villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A very strong player in the marketplace

Reviewed 4 years ago

Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value. It's been a tremendous boost in the organization of our company using their platform, and our guests and clients have consistently been happy with the UX they are exposed to, as well.

Pros

We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business.

Cons

At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software with built in accounting

Reviewed 4 years ago

Great program and software that has it all and could do about anything. Highly recommended!

Pros

The accounting is great and helps a lot to keep track of income. Reminders and calendar settings are also clean and easy to use. Using the product for over 1 year now and very happy with it and it's functionality. Lots of tools to help with emailing, marketing, accounting etc... Pricing is also reasonable compared to others. I would definitely pick 365 based on the price and functionality compared to other programs.

Cons

Get a lot of error notices about calendars not syncing. If a booking is cancelled through any platform, it will not open the calendar in 365 and you need to manually cancel it to open the calendar. Booking.com is famous for high amount of cancallation so you need to really keep on top of it or else your calendars will remain closed and will prevent you from receiving any new bookings. Customer service...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Funcional CRM system

Reviewed 2 years ago

overall we are happy with 365villas and we are now exploring more possibilities that the system offers. We can make more use of the system and we will do so. Perhaps we have more comments later, but we can address them to our account managers. Very happy we have personal account managers dealing with our queries. Thank you [SENSITIVE CONTENT HIDDEN] !!

Pros

All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time.

Cons

Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices.

Vendor response

Dear Frank, Thank you for your review. You raise an important point, which is that EVERY 365Villas user has a dedicated account manager. We think service is very important and the account manager role provides and extra layer of strategic support above and beyond our hardworking help desk team. Our rental agreements are very customizable, but it is true the cost of the booking cannot be hidden at this time. In regards to contracts, we're launching a full blown owner contract module on our platform later this month, which we're very excited about, so stay tuned. Regards, The 365Villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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365villas

Reviewed 4 years ago

The program has saved us tons of time and work and has freed us up to spend more quality time with guests. The automated emails are wonderful. The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon.

Pros

We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer.

Cons

The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smart and Innovative Software System

Reviewed 5 years ago

When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more! The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and...

Pros

It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Cons

Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best property management software

Reviewed 3 years ago

It has been a pleasure working with 365villas from day one. They provided the entire team with online training till everyone was happy and fully understood the software. Always available when you need assistance. They continue to monitor every users needs to insure they keep on building the system to be the best it can be.

Pros

I love everything about 365 Villas. Having everything in one place - from reservation, owner statements, maintenance to housekeeping. We have been through so many other software but just never could get everything under one. 365 Villas has made property management so much easier.

Cons

There is honestly nothing I can say I do not like about this software.

Vendor response

Dear Yolandi, Thank you for your thoughtful review and for taking the time. User satisfaction is our purpose for being. If we have a user who is unhappy due to something within our control, then we're definitely not happy either and we will always do our best to remedy things. Your review is especially gratifying as we know that yours is quite a large operation with a big team of people using both our PMS and our integrated website solution, and you and your team are therefore quite rightly demanding professionals. We value your business and thank you again for your review. The 365villas Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This Software company wants your business and go out of their way to make their product work for you

Reviewed 6 years ago

I have nothing but praise for the 365villas experience. My initial inquiries were about changing over from an existing property management software which was doing a pretty good job but had a few significant holes that put it behind the 8 ball. I spent a lot of time researching this company, 365villas, and many of its competitors on this site, Capterra, and although it wasn't the first choice (visually...

Pros

Functionality, language capabilities, multi-currencies, email chain records, reports

Cons

Load time, some navigational clunkiness

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A fantastic system that is working well for motorhome rental booking management

Reviewed 2 years ago

[SENSITIVE CONTENT HIDDEN] has been a very proactive sales account manager and a great ambassador for 365. Technical support was a bit slow in responding at times but overall very good.

Pros

The templates that we were able to bespoke to make usable for a leftfield need. Motorhome rental is not the typical client makeup, but the guys supported us well to look at how we could adapt the system to provide a website and customer booking system that far surpasses the customer experience provided by other competitors

Cons

Check-in and check-out days should be represented on the calendars. Would benefit from having more ability to add custom fields and workflow automation for post booking activity. The ability to capture leads that haven't progressed to a reservation and expressions of interest and set tasks and activities

Vendor response

Dear Mark, Thank you for your review. You had us at "fantastic" and we appreciate it. Check-in and check-out days are denoted with half-day backward and forward slashes. On capturing leads and expressions of interest, our Marketing & CRM module can do these things and much more. You're right about workflow management. It's something of a speciality area. Several of our users with more complex needs use VR Scheduler. They are leaders in that area and we are fully integrated with them. Regards, The 365Villas Team