365villas Features

365villas

All-In-One Vacation Rental Software Built for Any Device

4.7/5 (135 reviews)

Competitor Feature Comparison

API
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Auto-Responders
Billing & Invoicing
Budgeting/Forecasting
Calendar Management
Commission Calculations
Commission Management
Communication Management
Contact Management
Credit Card Management
Credit Card Processing
Customizable Reports
Customizable Templates
Digital Signature
Document Templates
Electronic Payments
Email Management
Email Templates
Expense Tracking
For Vacation Rentals
General Ledger
Guest Communications
Guest Experience Management
Housekeeping Management
Income & Balance Sheet
Invoice Processing
Lead Management
Maintenance Scheduling
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Profit/Loss Statement
Quotes/Estimates
Reminders
Reservations Management
Room Booking
Summary Reports
Third Party Integrations
Vendor Management
Website Integration
WordPress Integration
Work Order Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Auto-Responders
Billing & Invoicing
Budgeting/Forecasting
Calendar Management
Commission Calculations
Commission Management
Communication Management
Contact Management
Credit Card Management
Credit Card Processing
Customizable Reports
Customizable Templates
Digital Signature
Document Templates
Electronic Payments
Email Management
Email Templates
Expense Tracking
For Vacation Rentals
General Ledger
Guest Communications
Guest Experience Management
Housekeeping Management
Income & Balance Sheet
Invoice Processing
Lead Management
Maintenance Scheduling
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Profit/Loss Statement
Quotes/Estimates
Reminders
Reservations Management
Room Booking
Summary Reports
Third Party Integrations
Vendor Management
Website Integration
WordPress Integration
Work Order Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
Auto-Responders
Billing & Invoicing
Budgeting/Forecasting
Calendar Management
Commission Calculations
Commission Management
Communication Management
Contact Management
Credit Card Management
Credit Card Processing
Customizable Reports
Customizable Templates
Digital Signature
Document Templates
Electronic Payments
Email Management
Email Templates
Expense Tracking
For Vacation Rentals
General Ledger
Guest Communications
Guest Experience Management
Housekeeping Management
Income & Balance Sheet
Invoice Processing
Lead Management
Maintenance Scheduling
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Profit/Loss Statement
Quotes/Estimates
Reminders
Reservations Management
Room Booking
Summary Reports
Third Party Integrations
Vendor Management
Website Integration
WordPress Integration
Work Order Management
Learn moreCompare App

365villas Feature Reviews

25 reviewers had the following to say about 365villas's features:

Hartley C.

Communication Is The Response You Get!

2017-03-28

The entire team at 365 Villas will become your trusted Business Partner and will have you booking more vacations for your properties faster than you had ever imagined!

Pros

Everything we need to manage our properties from the initial inquiry to creating profit reports for our investors is available!

Cons

Some of usability and integration from the Content Management System (CMS) back to the Property Management System (PMS) and back is not as seamless as I would like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering 365villas

You have to understand your business model and the ROE (Return Of Effort) that you apply to managing your vacation property. 365 Villas has the ability to scale the vacation properties under your care!

Source: Capterra
Helpful?   Yes   No
Read more
David H.

A very strong player in the marketplace

2019-02-15

Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value.

Pros

Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations.

Cons

It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
CRAIG R.

Excellent Software that continues to improve

2019-11-11

It's a one stop shop for us - there is very little that we can't do within the system so we are very happy with it.

Pros

365 villas provides a full property management solution that allows us to run our holiday rental management company efficiently and effectively.

Cons

The software is not yet mobile responsive and as a result our cleaners find it difficult to use on mobile devices - but I understand the mobile version is coming this month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David L.

This is the best out there.

2019-02-15

I researched a lot of similar options and by far 365 is the best platform, easy to use and covers all the details of our vacation rental business.

Pros

They have an all in one solution from accounting to reservation management.

Cons

The platform is easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ciara A.

Excellent vacation rental software!

2019-09-03

A full vacation rental business manager in one place.

Pros

- Easy to use - Excellent connections with the OTA's and website - Every update and software improvement make your day to day business easy to manage - Time saver during booking, cancelations, changes and other - Excellent with payments and refund processes - Main website and business website is user friendly - Good communication over emails

Cons

- No mobile app available - No support on live chat or phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 365villas.com


Dear Ciara,
Thank you for the wonderful review. We are delighted to have Apad as a customer.
Just to clarify some points:

Chat support: Our team mans chat throughout business hours in all continental US and European time zones. If all members are busy, users can leave a message that will be promptly followed up on. (You may not recall, but our logs show a near-daily chat interaction with you for several weeks when you first came to our platform.)

Phone support can be scheduled and is free and unlimited to new users. Existing users can always request to schedule a call-back and we will always accommodate this whenever an email response is unlikely to suffice.

Mobile platform: Our system is 'mobile-friendly' and is widely used on mobile phones by our users. A fully purpose-built mobile responsive version of our solution is underway. We believe it will be among the first of the tier-one providers with a comprehensive platform to have such a solution for mobile.

Read more
Tina F.

365 Villas Review from House Down South

2019-03-24

It's easy to use from both our end and our guests who enjoy the clear, simple booking format.

Pros

* 365V is very user friendly and has a number of modules and drop down menus that I find very useful in keeping across bookings. For example; Check in Planner is well laid out and combines key information (sans bulky financial info) at a glance

Cons

* Need a calendar/planner for housekeeping.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaco J.

Great software with fast support

2019-08-16

Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended!

Pros

The management of reservations and bookings is easy and fast.

Cons

Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 365villas.com


Thank you, Jaco. The reviews from you and your team are greatly appreciated and really motivating. We appreciate your business and are glad to have you as a client.

The 365villas Team

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James G.

The best in class Global PMS system

2019-06-07

Fresh Escapes started as a Holiday Rental Management company 18 months ago and 364 Villas have held our hand all the way.

Pros

Full integration and management solution.

Cons

No current direct integration with all major Hokusai rental portals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rose B.

Property Manager / Housekeeper / Realtor Thoughts

2019-03-02

Don't need to rely on management to view housekeeping schedule, get the info first hand!

Pros

Lots of features, nice to have access for housekeeping scheduling

Cons

Upcoming mobile app should fix that it's a little hard to use on my iphone, calendar is a little tricky to read at a glance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark N.

365villas review

2019-09-20

Overall, the software works well, saves us time and allows us to give a good experience to the guests.

Pros

It covers almost all areas of our business from website, to OTAs, to guest communications, to housekeeping and accounting.

Cons

I'd say these are analytics and capturing a breakdown of booking financials from OTAs

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 365villas.com


Hi Mark,
Thanks for your review. Under General Features in your account, see Other Special Features >> Performance Analytics.
This feature area is replete with functionality, including the OTA financials, plus a host of analytics and Key Performance Indicators for your own business performance, all presented in a professionally designed GUI with lots of filters and viewing modes such as linear charts, bar charts, pie charts, tables and more.
Regarding the breakdown of booking financials from OTA's, because different OTA's handle this differently, this is a challenge. Currently, the system affords users control to make any adjustments they need to reflect their channel commissions in their account. There are also specific features you can employ to make this process more seamless. We are also pleased to inform you our developers have largely automated the process of capturing the financial breakdowns of the various channels and this will be deployed next week.
The 365villas Team

Read more
Elizabeth v.

365villas

2018-11-02

The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon.

Pros

Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions.

Cons

It also has a fairly steep learning curve for those not so co outer literate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kieren W.

Great software, even better service and responsiveness

2016-08-30

In particular creating quotes and rental agreements is very quick and easy once the templates have been set up.

Pros

I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities.

Cons

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 365villas

I would highly recommend this software, firstly for the software itself, and also for the high level of support received during the setup stages and beyond. I have gone through a number of implementations in different businesses, and have rarely come across such a high level of commitment and support from the software provider.

Source: Capterra
Helpful?   Yes   No
Read more
Roman G.

One year with 365Villas PMS

2019-09-06

Pros

Automated booking process, ease of use and wide functionality

Cons

Included analytics and reporting capabilities are quite weak

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 365villas.com


Dear Roman,

Thanks for your review.
Our Performance Analytics module is quite new so you may not have seen it yet.
Under General Features in your account, see Other Special Features >> Performance Analytics. This feature area is replete with functionality, including OTA performance, plus a host of analytics and Key Performance Indicators for your own business performance, all presented in a professionally designed GUI with lots of filters and viewing modes such as linear charts, bar charts, pie charts, tables and more.

Regards,

The 365villas Team

Read more
Zuwainah A.

Excellent experience, powerful system that is easy to use and with very good after sales support

2015-11-15

I performed an extensive research for Vacation rental Cloud-based property management software, before settling for 365villas.com.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from 365villas.com


Zuwainah,

Thank you so much for the thoughtful review. We consider customer care to be part and parcel of our service. We're delighted to be helping you with your rental business in Thailand and thrilled that you've put us on the map in Oman. We believe that's country number 36 for 365villas.

Best Wishes,
The 365 Team

Read more
Andrea S.

A product easy to use and complete, an important support for the growth of our company

2017-12-14

It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Pros

It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost.

Cons

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tobias F.

We recommend 365Villa

2019-09-10

We rely on it to support management of multiple properties across multiple booking platforms, so its critical in facilitating this and overall has been very reliable and done the job well.

Pros

Reliable in managing properties across multi-booking platforms.

Cons

Nothing major, as expected for the value some of whats provided is standardised but has to be to be reasonably priced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg S.

Awesome customer service. These people are very fast and efficient to resolve

2018-01-05

Pros

Best practices Constant Improvement Easy Handles different users ie owners management guests sub contractsors

Cons

Mobile is slow and pc based version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Yolandi J.

Best property management software

2019-08-21

They provided the entire team with online training till everyone was happy and fully understood the software.

Pros

Having everything in one place - from reservation, owner statements, maintenance to housekeeping. We have been through so many other software but just never could get everything under one. 365 Villas has made property management so much easier.

Cons

There is honestly nothing I can say I do not like about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 365villas.com


Dear Yolandi,

Thank you for your thoughtful review and for taking the time.

User satisfaction is our purpose for being. If we have a user who is unhappy due to something within our control, then we're definitely not happy either and we will always do our best to remedy things.

Your review is especially gratifying as we know that yours is quite a large operation with a big team of people using both our PMS and our integrated website solution, and you and your team are therefore quite rightly demanding professionals.

We value your business and thank you again for your review.

The 365villas Team

Read more
Tammy F.

Great company

2016-10-05

I would recommend them to anyone wanting a great, easy to use vacation management program!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tareq A.

Great User Experience

2019-09-16

Pros

Its a one stop shop for all VR management needs Its a great way to manage communications and reservations

Cons

In certain browsers the software takes time to load

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 365villas.com


Dear Tareq,

Thank you for your review.

Yes, we are optimized for Chrome and Firefox in particular.

Many of our Mac users do use Safari and whilst it is an inferior browser for web applications, we do make it a point to support it. So, if there are ever any little niggles with new Safari versions, they can always be fixed if they are brought to our attention.

Our platform is usable on Internet Explorer, but we do not actively support it, especially since even Microsoft itself has stopped doing so.

Regards,

The 365villas Team

Read more
Elizabeth L.

Best Solution for Our Lodging Businesses!

2018-12-18

AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Pros

It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process.

Cons

We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tormod T.

365VILLAS ENABLED OUR BUSINESS TO GROW SIGNIFICANTLY - HIGHLY RECOMMENDED

2020-12-10

365Villas streamlines every process my company needed for running our vacation rental business.

Pros

Reservations, payments, channel sync, customer communication, housekeeping, accounting etcetc, in a perfect process flow.

Cons

That is to be able to rent out several units to one customer in one operation instead of one by one reservations. We have communicated this to their team and they will see what is possible in a future release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susanne L.

Bookings Processing and Confirmation

2019-12-06

There has been continual improvement of the interface and functionality is always added to make my job easier.

Pros

The booking entry system is very easy to learn, understand and to use.

Cons

Wherever there is room for improvement on the booking entry screens in terms of layout the 365 Villas team has always worked with us to make constructive changes.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon J.

Hands down best vacation rental software out there

2021-02-24

I list on all the popular booking engines as well as take direct booking from my own site. 365 Villas consolidates all my bookings into a single dashboard with daily e-mail reports for check-in’s and outs.

Pros

Automated e-mails are sent to my guest a week prior to check in with access info and details, reminders are sent to my housekeepers 1 day before their arrival, follow up e-mails are sent the day after check in and then again a day before checkout with instructions. Days go by when I do not do anything- everything is on autopilot.

Cons

The 365 Villas team is very open to suggestions and improvements. Anything that I have ever wanted and requested was eventually added. No real cons to this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Vicki P.

Smart and Innovative Software System

2017-04-11

For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed.

Pros

It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Cons

Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more