365villas Pricing Plan & Cost Guide

365villas

All-In-One Vacation Rental Software Built for Any Device

4.69/5 (134 reviews)

365villas Pricing

Starting from: $69.00/month

Pricing model: Subscription

Professional Plan - $69/month (for your first 5 properties)
Professional Plus Plan - $119/month (for your first 5 properties)
Additional fee based services:
- Add as many properties as you need to your subscription.
- Assorted bolt-on options.
- Integrated website, channel manager and revenue management solutions.

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365villas Pricing Reviews

Pros
  • Integration with other rental platforms is great, and the marketing and branding options allow us to keep our brand on things like rental agreements, which was very important.Matt C.Read the full review
  • Great company to work with with really good software. They "listen" to change requests and their support is great.Jaco J.Read the full review
  • It is very nice to be confident in the software as you grow, its a nice peace of mind to have, and one more thing to not have to worry about as we increase our revenues and number of apartments.Jacqueline J.Read the full review
Cons
  • Communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project.Jan K.Read the full review
  • After their latest software update (november 2020) we only miss functionality for group reservations.Tormod T.Read the full review
  • It is very hard to use from a phone. We end up communicating via Airbnb or VRBO which makes it really hard to communicate with returning guest.Chip I.Read the full review
97%
recommended this to a friend or a colleague

25 reviewers had the following to say about 365villas's pricing:

Tobias F.

We recommend 365Villa

Used daily for 2+ years
Reviewed 2019-09-10
Review Source: Capterra

We rely on it to support management of multiple properties across multiple booking platforms, so its critical in facilitating this and overall has been very reliable and done the job well. The team are also genuine in trying to help and provide support.

Pros
Reliable in managing properties across multi-booking platforms. Good and supportive team.

Cons
Nothing major, as expected for the value some of whats provided is standardised but has to be to be reasonably priced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Zanneta B.

Try it and you will never regret

Used daily for 6-12 months
Reviewed 2018-08-27
Review Source: Capterra

Long story short: I was keeping an eye on 365villas property management software for 3 years. It was hard decision to start using vacation rental management software knowing that it could be way behind in properties management comparing to hotel field. When I knew that a trusted professional from hotel field start working where I decided to go ahead. Support team, it all because of you! It was not love from from sign, I had to give it a time and write dozen of emails to support team, expecting anwers in seconds. Guys from support were strong enough to handle my preassure and now I could definitely say that I will not change this PMS to any other. If you relax, give it a time and remember that vacation rentals software are young in comparison to hotel than 365villas is definitely the best to try. Latest update is simply brilliant!

Pros
New software update is just fabulous! Price is very competitive

Cons
Previously in 2017 support was not great, good that ts has improved significantly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristen H.

New to the industry

Used daily for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

Pros
The price for the membership and that it is cloud based

Cons
There was nothing that I disliked about thi software

Response from 365villas.com


We have investigated throughly and at this point we can find no evidence that this individual has trialled our software. We believe this is a malicious review and have engaged with Capterra accordingly. However, Capterra's service leaves something to be desired, as they seem unwilling to provide us with anything that might help us verify the legitimacy of this review. If Capterra are not vetting reviews properly, as seems to be the case to us, then we are wondering whether Capterra can be considered a reliable source for information. Case in point, immediately below, Capterra provides an option to copy the reviewer on this message, but requires us to input their email address. We don't know what it is, because we have no record of this individual using our system, based on the name posted in the review, which is all we have to go on. We will update these comments, which we are posting publicly, as and if we come to know more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Ryan K.

Organized, Clean and Strong Support

Used weekly for less than 6 months
Reviewed 2016-07-08
Review Source: Capterra

Functionality is great and the support is quite prompt and supportive. Overall a good package`and easy to use.

Pros
Strong functionality and easy to use

Cons
Perhaps a bit pricey. An easier starter price for more properties might be preferred

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Frank d.

Funcional CRM system

Used daily for 2+ years
Reviewed 2020-05-07
Review Source: Capterra

overall we are happy with 365villas and we are now exploring more possibilities that the system offers. We can make more use of the system and we will do so. Perhaps we have more comments later, but we can address them to our account managers. Very happy we have personal account managers dealing with our queries. Thank you [SENSITIVE CONTENT HIDDEN] !!

Pros
All our data can be centralized and most of the business can be dealt with from on platform. This is very handy and saves time.

Cons
Not being flexible enough with creating contracts. For example, changing the format of the contract, per client as not always we can work with the same contract. Also we would like to be able to choose between a contract with prices and one without prices if for example a booking is added through a third party channel like Airbnb. Then we want to create a contract through 365, but without prices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Allan R.

365 Villa

Used daily for free trial
Reviewed 2018-12-18
Review Source: Capterra

Pros
Ease of use for non-techie people like myself

Cons
Costs way more than I can really afford.

Response from 365villas.com


We have investigated throughly and at this point we can find no evidence that this individual has trialled our software. He has not even got our company name right. We believe this is a malicious review and have engaged with Capterra accordingly. However, Capterra's service leaves something to be desired, as they seem unwilling to provide us with anything that might help us verify the legitimacy of this review. If Capterra are not vetting reviews properly, as seems to be the case to us, then we are wondering whether Capterra can be considered a reliable source for information. Case in point, immediately below, Capterra provides an option to copy the reviewer on this message, but requires us to input their email address. We don't know what it is, because we have no record of this individual using our system, based on the name posted in the review, which is all we have to go on. We will update these comments, which we are posting publicly, as and if we come to know more.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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benni b.

Great software with built in accounting

Used daily for 1-2 years
Reviewed 2019-03-21
Review Source: Capterra

Great program and software that has it all and could do about anything. Highly recommended!

Pros
The accounting is great and helps a lot to keep track of income. Reminders and calendar settings are also clean and easy to use. Using the product for over 1 year now and very happy with it and it's functionality. Lots of tools to help with emailing, marketing, accounting etc... Pricing is also reasonable compared to others. I would definitely pick 365 based on the price and functionality compared to other programs.

Cons
Get a lot of error notices about calendars not syncing. If a booking is cancelled through any platform, it will not open the calendar in 365 and you need to manually cancel it to open the calendar. Booking.com is famous for high amount of cancallation so you need to really keep on top of it or else your calendars will remain closed and will prevent you from receiving any new bookings. Customer service is ok but its almost impossible speak to someone for some quick questions, their phone numbers goes straight to voicemail. You need to send an email and wait for a response. Sometimes I like to just call and get the answer right away versus wait a day for reply. They also use Rentals United as their CM (channel manager) and you have to use them if you want a CM, you don't have the option to pick your preferred CM and I personally don't like Rentals United which is why I don't use their CM. This could be the only reason I change software in the future if I decide to use CM

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Christina M.

Very bad customer service!!

Used daily for free trial
Reviewed 2018-05-14
Review Source: Capterra

Pros
Very easy to use for small scale property managers, but quite expensive if you have up to 4 properties.

Cons
Very impolite customer service staff. It happened to me twice before deciding to stop using their services.

Response from 365villas.com


Ms Malfa originally wrote that she used our platform for 6-12 months. For some unexplained reason, Capterra changed this to less than six months. In fact, Ms Malfa was a free trial user. She began her trial on April 10. Her card failed on May 10 and she asked for a free extension, which our support team granted against policy when they should not have done.

During Ms Malfa's short time with us our service team made 4 courtesy outreach attempts. She contacted support twice, received her 1st response in 3.5 business hrs and her 2nd in 4 minutes. Correspondence on file appears professional. Ms Malfa scheduled 2 trainings, but was a no-show to one and 20 mins. late for the other. Her angst appears related to our trainer being unable to extend his time on-demand and her insistence on a discount on our service, which was declined. Our team member recommended a cheaper provider. We are disappointed by this review and by Capterra¿s failure to investigate it properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Elizabeth L.

Best Solution for Our Lodging Businesses!

Used daily for less than 6 months
Reviewed 2018-12-18
Review Source: Capterra

AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Pros
There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air. 365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation, promotion codes, etc. It is set up with automation and simplification in mind. Many competing companies look shiny and new on their sales website, but the feel and function of the user experience is straight out of the '90s. Not so with 365villas, which operates and feels completely modern, both for the business owner and the guest/customer. Another common pitfall that I discovered with other CRMs is that hidden fees appear only after you are well into your trial. It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process. Thankfully, 365villas has been completely above-board. While not cheap, it is reasonably priced and what you see is what you get. The simple channel calendar sync is included in the price. Works great for us! Most of all, I'm impressed by the people at 365villas. They respond quickly & thoughtfully to questions. They consistently show willingness to engage - and actually solve! - issues we mention. They clearly care and keep working to improve. Thank you, 365villas team!

Cons
I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks. For us, two improvements would be of tremendous benefit: 1. I wish that there were a good way to handle group bookings! We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc. 2. Payment collection could improve. We typically receive bookings months in advance, so we take a deposit upfront and a final payment before arrival. 365 automates this, which is great! However, if somebody books a cottage for next Tuesday, the same deposit and first payment are still automatically charged separately. There is no way to customize the individual guest's payment schedule. Payment collection would also be hugely improved if 365 stored the guest's credit card number so that we could manually charge it upon their departure. Guests expect you to store their card and run it when they check out, as hotels do, and most guests are confused by the fact that they have to give us their credit card twice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nikolas M.

Hopefully a company that you can trust in the Vacation Rental Industry

Reviewed 2015-11-09
Review Source: Capterra

Our company's name is Hotel Alternative and our website domain name is www.havillas.com Our story is perfect for movie scenario with a bad person (KIGO Software) and a hero (365villas.com). We are a new, fresh start up company focusing on holiday villa rentals. We decided to choose Kigo Software in March 2015 in order to be ready for the 2014 upcoming summer. From March 2015 until today they are trying to fix/repair/re-construct/ our website and their software. The result was to obtain ZERO bookings and to request refund and compensation from KIGO. We were in dead end about the company's future, looking for other vacation rental software like Ciirus and many other. We were about to close the company until we met Dave from 365 villas.com. He is one of the most professional person i ever met in my life. He invested his time on our company with immediate response and with a low cost he re-construct a fully /fresh /responsive and innovative website that finally WORKS. After we had spent thousands of euro we hopefully have a normal website that works. I would like once again to thanks Dave for his professionalism, guidance and product support and i am definitely recommend this simple, powerful and innovative software and website. So simple and low cost, definitely value for money. Hotel Alternative www.havillas.com

Response from 365villas.com


Nikolas,
Thank you for the kind words.
We're proud of the work we were able to do together with you on this in such a short period. It is a pleasure working with you and your team and we know your rental business in Cyprus and Greece is going to be a big success, just like your current real-estate business.
Best wishes,
The 365 team

Rating breakdown

Ease of use
Customer support

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Peter G.

365villas Fits Like A Glove. Look no further.

Used daily for less than 6 months
Reviewed 2019-10-29
Review Source: Capterra

We are an owner-operated portfolio of branded properties. Prior to selecting 365villas, we expected to triple our growth in 2020. We will far exceed these growth goals. 365villas is strategically and operationally foundational to our growth strategy. We are now planning to acquire 2 to 3x more properties over the business goals for 2020.

Pros
I typically do write reviews. They earned this excellent review. On a scale of 0-10 stars. 1. The People at 365. 12 stars. 2. Intuitive ease of use. 12 stars. 3. Functionality. 9.5 stars. 4. API Integration. 13 stars. 5. 3rd Party Partners. 12 stars. My wife and I knew nothing about on-boarding an enterprise software system. I barely use MS Office. We dove in and started learning. Put the time in. Don't gloss over anything. Learn it in the order they direct you to learn it. Don't skip ahead. Decide to be a power user. Every day we reach a new milestone. Every day our business gets smarter. Easier to operate. We were closing bookings a week I believe. This was less than 15 days ago. We are not power users...yet. However... at every daily milestone we get so excited thinking we might be. Haha.

Cons
To articulate what I like least about the 365villas would not be of value to your purchase decision. They are tiny nits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David O.

Clear & Concise

Used weekly for 1-2 years
Reviewed 2019-02-16
Review Source: Capterra

I use the 365villas booking website to schedule garden maintenance visits to holiday homes in the Denmark WA area. The maintenance page provides a clear and concise method for identifying vacant periods where I can have uninterrupted access to the property.

Pros
Fonts and colour scheme are great. Very easy to read.

Cons
A short help guide (for maintenance or cleaners) would be of great use to me to get better value out of the website.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Elizabeth v.

365villas

Used daily for 1-2 years
Reviewed 2018-11-02
Review Source: Capterra

The program has saved us tons of time and work and has freed us up to spend more quality time with guests. The automated emails are wonderful. The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon.

Pros
We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer.

Cons
The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jim E.

Short term Vacation Rental Property Management Software Solution

Used daily for 6-12 months
Reviewed 2019-09-16
Review Source: Capterra

Bottom line - We have about 9 months experience with the team and product. While the learning curve has been significant, I wouldn't change my decision to go with 365Villas. Modular and scalable pricing of a full functionality product like this is rare. Your not going to find something better if your business is young, small but is going to grow. A key learning - While I'm a computer and software expert, my partners are not. The business and product is complex so there is a need for a product subject matter expert. That's me. Don't make the mistake of not having/growing one of your own.

Pros
Maybe the most important thing I can provide a reader are my credentials - I'm a EE/CS and Harvard Business School grad with 30 years of experience as VP of Engineering of both small and large Silicon Valley Computer companies. I have spent the last 10 years developing software on my own, aka writing my own code. Managing a family owned Vacation Rental Property business is my third career. Pluses - the product is quite modular and the only product in the market place that is priced that way. This is not an easy thing to do as a developer, so I'm impressed to start off. This modularity allows a small family firm like ours to add features as we develop the skills to make use of them, aka we don't pay for things we don't use until we are ready. As a developer myself, I've come to know the support group. They have been exceptional. Product Quality is very good and getting better as feedback from users like me helps improve the product. Breadth of Functionality - The developers are regularly introducing features that continue to flesh out the functionality of the product.

Cons
Training materials - there is quite a bit of written and hands-on training material available, but the learning curve is still quite steep. Having an exceptional and responsive Support team has been instrumental in supplementing the available materials as we learn. No Mobile version. You have to use a computer. It is my understanding that the introduction of a mobile client is imminent. Responding to Guests in a timely fashion is a key part about this business. One is not always in front of ones computer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Andrea S.

A product easy to use and complete, an important support for the growth of our company

Used daily for 6-12 months
Reviewed 2017-12-14
Review Source: Capterra

It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Pros
365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

Cons
We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Carlos M.

Really Intuitive & Easy to use

Reviewed 2016-09-30
Review Source: Capterra

After trying different Softwares including Avantio, we found 365villas. With this software you have the feeling like it is have been done by Rental Agents, The software cover all your needs in an easy way to use. Unlike other systems where you almost have to be a programmer to enjoy flexibility, the 365 platform has powerful feature choices and flexibility built into all its settings, making it really easy and intuitive to use the system any number of ways. While the system has multi-lingual capability for fully supporting guests in up to 6 different languages, the back-end interface is only in English at the moment.  This means users should ideally have some basic English capability. On the other-hand, because everything is very intuitive, this limitation can be overcome with training. Pros: Really intuitive & Easy to use. Really easy to change prices in all webpages by one time and Really easy to upload new properties with the Duplicate property system. Giorgio the Account Manager of 365 villas is one of the most important value of this software, he is always ready to explain you and your employees anything you need and asking you questions about your needs to improve their software in the best way to have more booking and make it easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sophie J.

Superb!!

Reviewed 2016-05-23
Review Source: Capterra

We started using 365 villas in March 2016 after many hours of searching software and for using a very un user friendly service in the past. We manage a number of short term rentals in Charleston, SC, and were in desperate need of a software to automate our processes. 365 has been the perfect solution for us in this regard. All of the team are quick to respond and expertly knowledgable. When we have had a couple of suggestions, the team at 365 villas have been quick to come up with a solution that we can use at a great price. I'd recommend this to anyone who needs some short term rental software. Especially given that their ability to adapt to user requests is so great. I cant wait to see the developments that 365 can make in the future!

Rating breakdown

Ease of use
Customer support

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Diana S.

Software full of wonders

Reviewed 2015-10-20
Review Source: Capterra

I had done a very long research before deciding for 365villas, I can promise there is no other software as complete as 365, there are many competitors on the market but with narrower spectrum of functions at the same price mark. Moreover, the software is being continuously developed and they are more then open for the clients suggestion, making the product almost tailored designed to ones needs. However at this point I am not sure if there is much more that can be added ; ) I must mention here the outstanding customer service, provided by 365. We have been guided through the whole process, answered millions of questions in no time, with patience and kindness and always made felt totally supported. I would't think long but if you looking for a tool to save you lots of time and money just go for 365 villas : )

Rating breakdown

Ease of use
Customer support

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David H.

A very strong player in the marketplace

Used daily for 1-2 years
Reviewed 2019-02-15
Review Source: Capterra

Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value. It's been a tremendous boost in the organization of our company using their platform, and our guests and clients have consistently been happy with the UX they are exposed to, as well.

Pros
We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business.

Cons
At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Scott B.

Great software / website, even better people behind the scenes.

Used daily for 6-12 months
Reviewed 2017-07-20
Review Source: Capterra

I listed them in the review

Pros
The personal support and service has been nothing short of fantastic. The owners (who answer the phone even!) and their staff truly care, they have had endless patience and professionalism helping me get my business up and running. Software is quite easy to use, the 1 stop integration for your website and reservations, payments saves a lot of time. They are also constantly refining the software making a great tool even better, couldn't ask for a better value or user experience.

Cons
Quotes and reservations input can be a little slow at times (as is most web/cloud based software). Is it a con if there are so many features and tools to learn I am still discovering them 8 months later?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tracy S.

Excellent customer support, love the software!

Used daily for less than 6 months
Reviewed 2018-02-05
Review Source: Capterra

Pros
The software is easy to use. They helped me set up my website and walked me through everything during our training sessions. He was always available to help. They responded to all of my emails very promptly and answered all of my questions no matter how minor they were. 365Villas is a great solution for my property management business. Having everything available in one platform is awesome. I searched for a long time to find a software that met all of my needs and was also affordable and I found it in 365Villas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vicki P.

Smart and Innovative Software System

Used daily for less than 6 months
Reviewed 2017-04-11
Review Source: Capterra

When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more! The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns. Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze. We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time. It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice. The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed. We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc. Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it!

Pros
It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Cons
Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben A.

These are the people to work with!..... 365 software has helped us transform our business

Used daily for 1-2 years
Reviewed 2017-06-14
Review Source: Capterra

We have been able to drive the business forward using this software. Our time has been freed up to spend on other areas of our business. The module reduces day to day administration (IN A BIG WAY!). Our clients have never once complained or objected to any of the output or automatic emails which use clever substitution codes that create bespoke emails.

Pros
We are a company of 35 years so we know a thing or two about processing reservations. For such a multi-faceted solution, this package is very easy to use and understand. Bookings are quick to enter and amend, and payment tracking is highly accurate. The user interface is clean and clear. Properties can be managed together, or individually so the package works for larger companies as well. Pricing, minimum stay, arrival days can be set within the season bandings and these parameters can be set for all properties or individual properties. Correspondence (general emails as well as auto-generated emails) are tagged the corresponding booking. The auto-generated output saves us hours (every day), and customers are kept reliably informed about the status of their booking, so our office now runs more smoothly. The system is multilingual and multi-currency, but simple to navigate and employ (we use both, daily). Reporting and accounting modules are accurate and useful. There is functionality that you would never think could be useful, but in time this comes to make sense and brings more productivity. The customer service is excellent, as and when issues may arise or if bespoke changes are required, the team are quick to act or can suggest intuitive work-arounds.

Cons
Some software update bugs can cause the odd glitch, but these are minor and are quickly fixed. The search and booking on-line software is not multilingual (yet) although I understand this is functionality that may come in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kieren W.

Great software, even better service and responsiveness

Used daily for 6-12 months
Reviewed 2016-08-30
Review Source: Capterra

I spent a lot of time going through various options for my small property management company, trawling through reviews and watching demos. 365villas was decided upon as the best option for me in particular for the all inclusive package available, including website, customer management/reservation system, booking platform, and importantly channel manager. The website is a Wordpress template, with the possibility to add on plug ins as required. At this stage, we have not added any plug ins as the base offering is complete and covers our needs. It is however good to have an experienced support team there to advise and further develop the site in the future. Each property has it's profile and booking form, and the recently updated photo gallery looks good and works well. The reservation system covers all bases for me at this stage, and the automated processes have already saved me a number of hours in admin time. In particular creating quotes and rental agreements is very quick and easy once the templates have been set up. The channel manager link works well, any issues here have tended to be between the channel manager and the channels themselves - the link from 365villas to Rentals United is good.

Pros
Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required. I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Cons
Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joey S.

365 Villas - changing the way we do vacations and short stay rentals management!

Reviewed 2016-10-27
Review Source: Capterra

We have been selling and managing vacation rentals and real estate investment properties for more than 5 years without any real automation or any centralized system. It was becoming difficult to grow our business. www.welcometomedellin.com and www.wtmrealty.com So we started researching and evaluating several different software solutions. After a deeper dive into several others and 365Villas it was obvious to us that 365 was the best platform on the market and a great fit to help us manage and grow our business. Several things helped in our decision: 1. Powerful cloud based system that scales and is available 7x24 2. Centralized Reservations ical and sync calendaring system with the major channels (Airbnb) 3. Easy to implement and use. (not all of us in office are technical) 4. Website integration with 365villas software system... [backend and web frontend sync] saves us tons of time from having to upload and manage multiple properties into multiple systems 5. Centralized inquiry system that integrates with our email so that we never miss a booking oppty! 6. Software platform pricing model that supports a small business with a pay as we grow option 7. Excellent Support and Training. 365villas has been wonderful to work with during the early eval stage and during implementation as well as great continued support into production. 365Villas has allowed us to grow our property base by 3x in less than 3 months! 3x3 Yea!!$$ The WTM Realty Team

Response from 365villas.com


Dear Joey,

Thank you very much for this review and for mentioning our free training and support, as well as our integrated website offerings. We pride ourselves on these things. You are proof that a new 365villas' client can be up and running not only on new software, but if they choose, also a fully integrated and professional WordPress website with all the bells & whistles in just a few weeks. Now we look forward to helping you really grow your business!

Regards,

The 365 Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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