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Mark K.
Hospitality, 1-10 employees
Used daily for less than 6 months
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[SENSITIVE CONTENT HIDDEN] has been a very proactive sales account manager and a great ambassador for 365. Technical support was a bit slow in responding at times but overall very good.
The templates that we were able to bespoke to make usable for a leftfield need. Motorhome rental is not the typical client makeup, but the guys supported us well to look at how we could adapt the system to provide a website and customer booking system that far surpasses the customer experience provided by other competitors
Check-in and check-out days should be represented on the calendars. Would benefit from having more ability to add custom fields and workflow automation for post booking activity. The ability to capture leads that haven't progressed to a reservation and expressions of interest and set tasks and activities
Dear Mark, Thank you for your review. You had us at "fantastic" and we appreciate it. Check-in and check-out days are denoted with half-day backward and forward slashes. On capturing leads and expressions of interest, our Marketing & CRM module can do these things and much more. You're right about workflow management. It's something of a speciality area. Several of our users with more complex needs use VR Scheduler. They are leaders in that area and we are fully integrated with them. Regards, The 365Villas Team
Steve C.
Leisure, Travel & Tourism, 1-10 employees
Used daily for 6-12 months
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Short term property management is a time consuming business. Therefore any efficiency gains enable us to spend more time on marketing our houses to increase sales. 365Villas has provided us with a number of efficiency gains but still provides accuracy and valuable summary financial information for tax purposes. Their well earned professinal approach rubs off on us giving guests and owners a feeling they are being managed by competent professionals.
• Automated messaging saves a lot of time and gives guests the impression they are being treated with a personal touch and are very much on our radar. • The accounting features minimise time spent on calculating tax amounts and provide comfort that owner expenses are all accounted for. • P & L statements provide useful information for snapshots of expense and seasonal trends used to trim the business....
• There are some small flaws, such as the need for more obvious cancellation notifications, that don’t impact the overall use of the product.