5stelle* Features

5stelle*

Native cloud property management for the hospitality sector

4.74/5 (69 reviews)

5stelle* Feature Summary

  • Catering
  • GDS / OTA integration
  • Maintenance management
  • Online booking management
  • Point of Sale (POS)
  • Group management
  • Guest experience (GEM)
  • Single property
  • Reviews management
  • Housekeeping management
  • Front office management
  • Rate management
  • Conference / meeting management
  • CRM
  • Spa / activity management
  • Personalized quotes & offers
  • Reservations
  • Online check-in
  • Extra and requests
  • Billing
  • Drag & drop functionality
  • Online and offline sales
  • Profiling
  • Direct sales
  • Reservations history
  • Direct sales & packages
  • Last minute, early bird, & minimum stay
  • Real-time online availability
  • Dynamic pricing
  • Commercial management
  • Client management
  • Administrative management
  • City tax
  • Accounting
  • Sales statistics
  • Payments & deposits
  • Department trends
  • Seasonal trends
  • Advanced reports
  • Multi-user roles
  • Hourly services planning
  • Supplementary charges
  • Conference rooms management
  • Parking management
  • Groups management
  • Mobile check-in and check-out
  • Accounts payable
  • Customer relationship management (CRM)
  • Channel management
  • Multiproperty management
  • Sales promotions
  • Revenue management systems integration
  • Online reservation systems integration
  • Reputation management systems integration
  • Operating systems integration
  • Reservations management

Competitor Feature Comparison

Access Control
Billing & Invoicing
Billing Rate Management
Booking Management
Channel Management
Customer Accounts
Customer Experience Management
Drag & Drop Interface
Maintenance Scheduling
Meeting Management
Monitoring
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Location
Multiple User Accounts
POS
Promotions Management
Ratings & Reviews
Real Time Data
Reporting & Statistics
Reservations Management
Room Booking
Sales Tax Management
Third Party Integration
Trend Analysis
User Management
Learn moreCompare App
Access Control
Billing & Invoicing
Billing Rate Management
Booking Management
Channel Management
Customer Accounts
Customer Experience Management
Drag & Drop Interface
Maintenance Scheduling
Meeting Management
Monitoring
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Location
Multiple User Accounts
POS
Promotions Management
Ratings & Reviews
Real Time Data
Reporting & Statistics
Reservations Management
Room Booking
Sales Tax Management
Third Party Integration
Trend Analysis
User Management
Visit WebsiteCompare App
Access Control
Billing & Invoicing
Billing Rate Management
Booking Management
Channel Management
Customer Accounts
Customer Experience Management
Drag & Drop Interface
Maintenance Scheduling
Meeting Management
Monitoring
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Location
Multiple User Accounts
POS
Promotions Management
Ratings & Reviews
Real Time Data
Reporting & Statistics
Reservations Management
Room Booking
Sales Tax Management
Third Party Integration
Trend Analysis
User Management
Visit WebsiteCompare App

5stelle* Feature Reviews

25 reviewers had the following to say about 5stelle*'s features:

Mauro Fellini

hotel solution

2017-04-24

PMS in perfectly integrated with OTA, even with our destination portal, and the booking engine, eventough simple, is able to drive many direct reservations. What we like is to have one provider for all our needs.

Pros

help desk

Cons

complicated allotment management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Mauro,

First of all we would like to thank you for recommending us to your neighbouring hotels!

We are glad you find 5stelle* all-in-one solution fits all your requirements

5stelle* Team

Read more
Cristina Donadon

your cloud busines

2017-04-23

A jump in the future for hotel businesses. Management of high quality, constantly evolving.

Pros

The cloude. Booking management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Cristina,

Thank you for your kind words. We are glad you like the new version and we do our best to always keep the product ahead of trends and up-to-date.

5stelle* Team

Read more
Pasquale Castelgrande

A complete PMS with excellent rate Quality/Price

2017-04-20

Excellent system all in one (PMS, Channel Manager and Booking Engine) that allow to manage our hotel without overbooking scare.

Pros

Pocket PMS, Simply to use, Reports

Cons

Booking Engine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Pasquale,

Thank you for your kind words regarding both our software and customer service.

You will be pleased to hear that our technical team are currently working on developing the Booking Engine to improve it.

5stelle* Team

Read more
Alessio Badiali

even for B&Bs

2017-05-15

Easy OTA management

Pros

I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours.

Cons

This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Alessio

Thank you for you review.

We are glad we managed to change your mind on the necessity of the PMS to ensure there is no risk of overbooking. One of the many benefits of a cloud system is the ability to access it when ever and where ever you are.

5stelle* Team

Read more
DIEGO PETRELLA

perfect to manage a small luxury resort

2017-05-12

Pros

I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly. What I appreciate most is the flexibility, always in line with the needs of a Resort like ours The new Pocket PMS is great allowing me to keep in with the reception where ever I am

Cons

Restaurant management needs to be improved as soon as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Diego,

Thank you for your kind words.

We are glad you are finding the new planner function in the Pocket PMS so useful.

5stelle* Team

Read more
Cristiano Rivela

Easy and useful

2017-05-04

General organization and staff management

Pros

Easy usability for the staff even the interns they had learned to use the system in a few days thank to the perfect assistance from the customer care!

Cons

The accounting tool and the on line pocket version can be improved even if in general they works perfectly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Cristiano,

Thank you for your comments.

Our customer support is very important to us and we are glad you had such a great experience.

At the moment the touch tools including the Pocket PMS are going through a revamp so we hope you like the improvements when they are released.

5stelle* Team

Read more
eleonora grillo

better life now !!

2017-11-02

Easyness of management from front and back office users

Pros

Always available for you for helping and including your needs in future updates.

Cons

Not many restaurant software still connected to it but if you choose or already have one they are not connected to still they demonstrate to be very happy and open to do new connections with

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Eleonora,

Thank you for your review.

We are glad to hear you find our support staff so accomodating with your requirements and you find 5stelle* easy to use.

With regards to restaurant software, we have some new connections in the pipe line and as always we are willing to look at connecting others.

5stelle* Team

Read more
FEDERICA BERTELLO

Easy and intuitive software, nice and updated layout

2017-05-04

Easy to use, mailing list and all guests' detail easy to pick.

Pros

All information within easy reach; invoices and receipts easy to manage; direct online booking and set up with the most important OTA

Cons

Some accounting report which cannot be separated in the listing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Federica,

Thank you for your kind words.

We are happy you like the new layout.

Unfortunately the confirmation emails and other communications to be more effective and have a greater visual impact needs to be in the HTML format. In any case our support team is always at hand to help you.

5stelle* Team

Read more
Francesco Ravasini

5stelle* = User friendly

2017-04-21

It has made the management of the hotel much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Francesco,

We are glad 5stelle* has made the management of your hotel easier

5stelle* Team

Read more
Michele Costantini

Great choice!!!

2017-05-11

speedness stability ease of use revenue management is dramatically better in my opinion (switching from Oracle Fidelio Suite 8)

Pros

I chose this software 5stelle to leverage flexibility in our hotel and it was excellent choice!! I'm amazed of their customer service, kindness, server speed. The software is CLOUD so I eliminated all the heavyness!!! thank you

Cons

nothing. it is a wonderful software and I'd buy it again and again. I've never had bad connection problems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Michele,

Thank you for your review. We are glad you have found 5stelle* fits your needs so well

5stelle* Team

Read more
Marco Castelnovi

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio

2017-06-08

precision and efficiency

Pros

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio (Hotel Catturani) and one in Venezia (Palazzo Contarini), which are separated by approximately 300Km.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Marco,

Thank you for your kind words.

We are glad 5stelle* has been able to help manage your hotels with ease thanks to it being a cloud product so you can have your planner to hand where ever you are.

5stelle* Team

Read more
Stefano Sciamanna

Hotel at your finger tips

2017-04-24

It is not only very simple to use but has a number of interfaces with a range of systems which help with hotel management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Stefano,

Thank you for you feedback.

We are glad you have found our integrations useful and you will be pleased to know that we have more coming in the near future.

5stelle* Team

Read more
Domenico Balbiano

Customer care Reps are always helpful !

2017-04-30

Pros

You can monitor in real time and have a precise check of cost & profit, hotel reviews, detailed sale analysis, detailed pick-up reservations reports and much else...

Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Domenico,

Thank you for your feedback.

We are glad you find our integrations useful and you find our customer service so helpful.

5stelle* Team

Read more
Dario Ghiglione

Very helpful for my family hotel

2017-08-24

Pros

In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle* help our reception guys not go crazy!

Cons

Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Dario,

Thank you for your review, we are happy 5stelle* helps reduce you reception staff's workload.

With regards to the Maintenance issues, we are currently developing a module which will allow maintenance issues to be update/resolved directly from a mobile device.

5stelle* team

Read more
orlando rodano

The 5stelle* software is quite intuitive, easy to use and complete.

2017-05-03

From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software.

Pros

From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software.

Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Orlando,

Thank you for your review. We are glad you are finding your experience with 5stelle* a positive one.

5stelle* Team

Read more
Ernesto Callegaro

Review about 5stelle: Excellent

2017-04-27

The Web Availability function is fantastic, it allows you to connect to several OTAs and our booking engine simultaneously, so no risk of overbooking and prices can be updated automatically based on the room occupancy. 5stelle also allows you to install the programme on various computers so even when closed or away so we can manage prices, availability and reservations at a distance.

Pros

We appreciate the simplicity and the multifunctionality. We can arrange quickly the offer with guests on the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Ernesto and Roberta,

Thank you for your kind words.

We are delighted to hear that you find the reports so useful and enjoy the web availability function.

We are also glad that 5stelle* enables you to easiily provide ad hoc offers to direct contacts.

5stelle* Team

Read more
Barbara Civardi

Easy to learn. Lack of some functions for those who work with companies (e.g. monthly bill).

2017-08-28

Organizing the reservations in the most simple way.

Pros

The possibility to modify and cancel invoices. The direct connection with booking.com.

Cons

As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Barbara,

Thank you for your review.

We are glad that you find 5stelle* easy to use and appreciate our customer support team.

With regards to billing companies monthly, it is possible to create a master bill, which to create takes a matter of a few clicks. The reason rooms are not automatically saved to the master bill is to allow invoicing flexibility dependant on the agreement tte hotel has with various companies which may not be the same.

5stelle* Team

Read more
MARCO STACCOLI

No Overbooking!

2017-04-21

We can now relax knowing that whenever we insert a reservation on the planner from direct bookings, the room is automatically closed on our online sales platforms in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Marco,

Thank you for your kind words.

We are glad to hear that the real time connection to your online sales platforms helps you feel secure in the knowledge that you will not have any overbooking problems.

5stelle* Team

Read more
Matteo Catto

Flexibility on the go

2017-04-21

Strong connection with Simple Booking's booking engine and only few minutes for two way connection to BookingSuite Rate Manager.

Cons

Some request I did about reports is not yet developed

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Matteo,

Thank you for the review.

We are working very hard to continually develop our integrations. As you mentioned there were some reports that 5stelle* does not have we would like to inform you about one of our latest integrations with Snapshot Analytics which should hopefully provide you with the reports you were looking for. In addition you will probably be pleased to know that this connection has a multi property sign up which allows you to compare each of your hotel's performance.

5stelle* Team

Read more
Renzo Longo

for medium-sized and small hotels, bedandbreakfast or Aparthotel.

2017-04-20

Assistance always provides a solution to problems with Kindness and Professionality. The booking engine must be improved.

Pros

Easy to use, great integration with other software.

Cons

The search function

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering 5stelle*

Great value for money

Source: Capterra
Helpful?   Yes   No

Response from 5stelle


5stelle* as always is a work in progress and much of this is thanks to the suggestions of our clients. We will look to improve the search function in the future

Regards Alberto

Read more
Camilla Lavanda

I use it since a couple of years and I am plenty satisfied of its performance

2017-11-21

High performance in accounting procedures Implementation of statistical analysis Easy use from all the booking office employees

Pros

I think this software is very intuitive and easy to understand and use.

Cons

the only downside is related to the graphic. The upper bars are too gray and the dates on the planning are difficult to read without using a very large zoom.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Camilla,

Thank you for your kind words.

We are glad to hear you appreciate our accounting features.

With regards to the graphics we will signal the observations to the development department to see if we can have these improved.

5stelle* Team

Read more
GIACINTO MARCHIONNA

Best simple and user friendly software in Hospitality

2017-04-21

I use it for boutique hotels (4 and 5 stars hotels with few rooms: from 14 to 20 suites) and for an hotel of 50 rooms with restaurant and spa and all hotels staff love it because it's so simple but it's possibile to have management of all performance index.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Giacinto,

Thank you for your feedback. We are glad you appreciated Alberto and Marco's proposal back in 2014.

5stelle* Team

Read more
Irene Costa

Our experience

2017-04-20

It is integrated with main channel managersand it is definitely a smart soluiton for small and medium properties.

Pros

Easy use, user friendly interface

Cons

revenue reports can be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Irene,

Thank you for your suggestion regarding the revenue reports. We know you are an expert revenue manager sowe will take it on board

5stelle* Team

Read more
Roberto Santori

5 Stars. It's worth

2017-04-20

Good the channel manager and booking engine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Roberto,

We are glad to hear that you find the Pocket PMS so handy

5stelle* Team

Read more
Alessandro Oggero

Easy and convenient

2017-04-24

All main functions in a light and smart software that interfaces with main online distribution channels. Intuitive graphics, prompt and friendly support, appropriate price.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from 5stelle


Dear Alessandro,

Thank you for your feedback.

We are glad you have found our customer service team so helpful.

5stelle* Team

Read more