AnyGuide vs CallFinder Comparison

Overview

AnyGuide is a tour & activity management platform which enables businesses of all sizes to manage tour operator bookings,...

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$999.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

(5)

5

4

3

2

1

2

2

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

4.7

(11)

5

4

3

2

1

8

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

We have been extremely happy with everything so far. The setup and onboarding were excellent.
Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords.
All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.

Cons

Cons

Some of the newer features have limited functions, but those are being addressed in a timely manner.
This is our company's first venture into speech analytics, and it has been non stop learning.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features26
  • ACH Payment Processing
  • Activity Management
  • Activity Tracking
  • Analytics
  • Approval Process Control
  • Automatic Call Distribution
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Chat
  • Communication Management
  • Credit Card Processing
  • Custom Forms
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Email Invitations & Reminders
  • Email Notifications
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Invoice Management
  • Invoice Processing
  • Monitoring
  • Multi-Language
  • Online Booking Integration
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Price Management
  • Productivity Reporting
  • Promotions Management
  • Quality Assurance
  • Quality Control
  • Ratings & Reviews
  • Reporting & Statistics
  • Reservations Management
  • Sales Analytics
  • Search Functionality
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Task Scheduling
  • Third Party Integration
  • Visitor Tracking
  • Total features31
  • ACH Payment Processing
  • Activity Management
  • Activity Tracking
  • Analytics
  • Approval Process Control
  • Automatic Call Distribution
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • CRM Integration
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Change Management
  • Chat
  • Communication Management
  • Credit Card Processing
  • Custom Forms
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Email Invitations & Reminders
  • Email Notifications
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Invoice Management
  • Invoice Processing
  • Monitoring
  • Multi-Language
  • Online Booking Integration
  • Performance Management
  • Performance Metrics
  • Performance Reports
  • Price Management
  • Productivity Reporting
  • Promotions Management
  • Quality Assurance
  • Quality Control
  • Ratings & Reviews
  • Reporting & Statistics
  • Reservations Management
  • Sales Analytics
  • Search Functionality
  • Sentiment Analysis
  • Speech to Text
  • Tagging
  • Task Scheduling
  • Third Party Integration
  • Visitor Tracking

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnyGuide vs. CallFinder

See how AnyGuide and CallFinder stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.