AnyGuide vs Qualtrics CustomerXM Comparison

Overview

AnyGuide is a tour & activity management platform which enables businesses of all sizes to manage tour operator bookings,...

Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

(5)

5

4

3

2

1

2

2

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

5

4

3

2

1

151

41

5

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Pros

The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.
Not only does Qualtrics have basically every feature you could want, it makes sure you are publishing surveys that are accessible for screen readers. Customer support is fantastic, as well.
I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

Cons

Cons

There have been occasions where I'm forced to log in again because it timed out, but I was in the middle of using it.
Difficult to use and administrative burdensome.
Unfortunately learning how to use the software itself proved a bit more difficult because finicky and often took a lot of time to reorganize.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features26
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Action Management
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Assignment Management
  • Availability Management
  • Behavior Tracking
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Call Center Management
  • Case Management
  • Chat
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Invoice Management
  • Invoice Processing
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Online Booking Integration
  • Predictive Analytics
  • Price Management
  • Promotions Management
  • Ratings & Reviews
  • Reservations Management
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Territory Management
  • Trend Analysis
  • Visitor Tracking
  • Workflow Management
  • Total features33
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Action Management
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Approval Process Control
  • Assignment Management
  • Availability Management
  • Behavior Tracking
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Call Center Management
  • Case Management
  • Chat
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Invoice Management
  • Invoice Processing
  • Issue Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Online Booking Integration
  • Predictive Analytics
  • Price Management
  • Promotions Management
  • Ratings & Reviews
  • Reservations Management
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Scheduling
  • Territory Management
  • Trend Analysis
  • Visitor Tracking
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero
  • Total integrations17
  • Authorize.net
  • Beyond Pricing
  • BookingSync
  • Breezeway
  • Facebook
  • Gmail
  • Google Analytics
  • Guesty
  • Mailchimp
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • Rentals United
  • SiteMinder
  • Streamline
  • Stripe
  • TRACK
  • VRWorks
  • Wishbox
  • Xero

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

AnyGuide vs. Qualtrics CustomerXM

See how AnyGuide and Qualtrics CustomerXM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.