aReservation Reviews

Once I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us.

Altering an existing reservation is not always an easy process.

Heather, thank you for your comments. Our backend was designed by tour professionals like you is the reason it is so easy to navigate. Thanks again Mark

aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs.

I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed.

Mary Ann, thank you for your review. We have plans to create a better products based on what people like you tell us. Mark

Nothing ,not my favorite system,very. Slow

Everything .just not what we need.Use another system that is more effective for our business and produces results.Your system doesn’t.

Capt Lew, I appreciate you taking the time to complete the review. As we have talked about in the past, our software does not create demand but captures the demand your website generates. Your website was not built with SEO and ranks 54 and 52 on Google using relevant keywords. If you would like to connect, we can talk about ways to improve your rankings. Thank you The Indexic Team

As a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none.

I honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved.

Hi Cameron We greatly appreciate your business and will continue to work hard to exceed your expectations. Thanks Mark

It is a easy system that all office help catches on to very quickly. Indexic team works to try to keep you happy, and they respond with new products.

We have no concerns with the software, thay work hard to keep the system current.

Hi Kevin and thanks for your business. I'm so happy to hear things are going well for you and your business. Thanks Mark

The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes...

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There are some minor tweaks to the software that could be improved but I will let my wife [SENSITIVE CONTENT] respond to those in her review.

Matt, We appreciate you taking the time to write this review. We value your business and will continue to work on improving our software. We are happy to see that aReservation has helped improve your business and made it easier for you and your customers. We have a few new features we are rolling out that will improve your business even more. Thanks again for your business The Indexic Team

I appreciate the support. Every single staff member is professional, friendly, responsive and fun. You could not have picked a better team. It’s why — even if there’s a small con to the software — I use the software.

Not really cons, but I would love an app instead of it being browser based.

Hello Sarah, Thank you for taking the time to complete this review. Your comments help up improve our products and service. We know there are other options out there and will always work hard to earn your business. Best, Mark

This system is all inclusive of every need our boat rental company has. It's a one stop shop and makes it easy for us to use just one program.

If I had to choose a Least reason it would not be due to the program but for my inability to grasp all the different ways to process our needs. However, because the Indexic staff are here, around the clock, to make sure every transaction goes smoothly, I would still choose them over and over.

Hello George, I appreciate you taking the time to complete this review. We know you have other options to work with other companies', and will always work hard to earn your business, Best Barbara

I have to say it’s the support behind the product, there is 100’s of systems on the market, but the support is what is the most important.

I can’t say there is much I don’t like, they keep updating with in futures. So I am 100 % satisfied

Mike, Thank you for taking the time for submitting a review. We appreciate your business, know there are other options for your to work with, and will always work hard to earn it. Best, Indexic Team

I do all my work on the iPhone 13 and the software is compatible and easy to use.

I can’t really think of anything negative to talk about which shows a lot because I am picky.

Sean, thank you for taking the time to complete this review. Really happy to see that you are growing! Best, The Indexic Team

This software is by far the most intuitive software out there. If your company is large and offers a lot of different activities this is for you. It's resource module allows you to schedule equipment across multiple activities. I do Jetski Rentals, Jetski Tours, Banana Boats, Boat rentals and Parasailing. The software allows me to maximize my equipment use. Example: We have guides take out our Jetski rentals and Safaris. If I am booked out my system will actually turn a boat into a guide ski, thus allowing me to rent out one more ski. That is just the tip of the iceberg. If I do a package of multiple activities. It assigns the correct resources to the activity. There is no way you can over book!!!!

Nothing. The owners and support staff have been helpful every step of the way. I have actually called them after hours and the picked up the phone to help me.

My business I believe is the hardest to get together working properly due to all of the locations, different inventories, rates and seasons...and [SENSITIVE CONTENT HIDDEN] got me going really quick and easily. There have been questions over the years on things and response to them have been exceptional! By taking reservations like this, I don't have to pay someone 30hrs/wk to manage the deliveries and pick-ups. I make money sleeping and print a report that tells me what to go do that day!

Most questions I get from people trying to use the system are that they don't understand what tickets are and they think 2 p.m. is the delivery time. People don't read the information on the screen and they end up calling texting and emailing those questions a lot.

Mark, thank you so much for your review. We are able to continually improve our product because of your great suggestions. Thank you again, Mark

The people that we have worked with; from the introduction to implementation to launch, have been incredible. We appreciate that we can call and get an answer within minutes. If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible.

There are many steps to get to the final result. Training and mastering takes longer than expected. However, the support team quickly gets us to where we need to be if we can't figure it out.

Lisa, thank you for your recommendations and praise. You are a wonderful company to partner with. Mark

The ability to book online or over the phone, and have the system manage the varied rental reservations needs from boat rentals, to waverunner rentals and tours to parasailing rides-- with varying rentals times and groups etc. has been incredible. The software has streamlined our operations and enabled us to service our customers quickly and efficiently.

I can't think of any cons off the top of my head.

Fawn, Wow, I'm blushing. Your comments made my day. Thank you for your years of partnering with Indexic. Mark

This software is very user friendly and is easy to learn and to teach our employees how to use it.

There are no cons for this software. This software is perfect for our business.

Phillip, we appreciate your many years of partnering with us. Thank you so much for your review, Mark

I LOVE the customer service indexic provides!!! I LOVE how easy it is to use and make my reservations, keep up with what is going on, and just makes my life so much better!!

I don't like that I do not have enough time to learn everything indexic can do so I miss out on some resources I could be using.

The customer service is top notch!!! Anytime I call or message they are right on it. When I cant figure out how to do it [SENSITIVE CONTENT] is right there to tell me how.

That you can not save customer info unless you copy from a previous reservation. We have a lot of repeat costumers.

Hi Toni, Thank you for taking the time to write this review. Customer service is our top priorty and glad to see you are pleased with the level of service. Regarding your suggestion, I will pass it on to our Tech team as that is a good idea. Thank you The Indexic Team

My scheduling, point of sale and revenue reporting is without question the best I have used. Not to mention, if you need customer support, thayre only a phone call away.

Nothing, it's been easy and effective. What's not to like?

Hello Captain Howie, We greatly appreciate your business and will continue to work hard to exceed your expectations. Best, Team Indexic

The integration and set up was very easy. It is easy to use as well.

There are no cons to mention. It is a solid product.

Brent, We appreciate you taking the time to complete a review. We know you have options and will always work hard to earn your business. Thank you, Team Indexic

Able to sell tickets 24hours. Easy to move reservation. The customer purchases and chooses the time.

Everything is working properly right now so no cons.

David, thank you for your 5-star review. Mark

Easy to use. And customer service is great

Credit card holds take to much time to enter

Ryan, thank you for your comments and recommendations. It's from suggestions like yours that we created Indexic to do exactly what you need to run your business. Mark

I love how responsive everyone who works at Indexic is. I like they are constantly making improvements to the software! It is integrative and help is only a phone call or text away if there is an issue I need help with.

Some of the features are set up as hidden or more back door, but that could be that I also do not have experience with the new system yet.

that it works and does everything I need for my business thank you indexic

I think they have mastered all thing about online reservations it has been working great

Robert, thank you for your business and comments. You are great too. Mark

My Favorite part about this software is anytime I had a question or problem I had a personal assistant in figuring it out

For my style business, it would be best to have a tip prompt after the card is run, so the customer can privately decide a tip, and maybe a signature afterwards.

Hi Eric, thanks for your input. We do have plans to incorporate a full POS system into our software in the upcoming year which would address this issue you are having. Kat will be in touch as soon as it is complete. Thanks for taking the time to leave a review, we appreciate it.

Ease of use and very good customer support. Never have I had question or problem to which the answer was not immediately provided. This support includes entering a number of classes for clients that helped to capture visitors to the web site that might otherwise have been lost.

There is nothing in my experience that fits this category.

Hi Tim, You are awesome too! Thanks for your partnership. Mark